Hotel Zagakukan Review

Deluxe Twin Room with Open-Air Bath

Total 4.8

# of reviews 10

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Good hotel in good location

Reviewed:May.24.2025 Stayed:5.2025

Jason san Mr. Couple 50s

We stayed for 2 nights, hotel appears a bit too dark and moody in the entrance and corridors but room was nice, although had a very confusing lighting set up that we hadn't figured out by the time we left. The rooftop onsen was good but looking a bit dated and had more of a Swedish spa feel than onsen with all the timber. Good location walking distance to main street and train station. Biggest downer for us was the 5pm check-in time, which despite being told our room was actually cleaned and ready we were not allowed to check in, so basically had to walk around waiting, which was bizarre because I would imagine most people would check out in the morning so the rooms are actually ready.

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4

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for sharing your experience. We appreciate your feedback regarding the ambiance and lighting, as well as the rooftop onsen. We apologize for the inconvenience caused by the check-in time and understand how that could be frustrating. Your comments are important to us and will be used to improve our service. We hope to have the opportunity to welcome you again.

Special occasion

Reviewed:Apr.05.2025 Stayed:4.2025

Anniversary celebration san NO ANSWER Couple 50s

Wow, delivered in all aspects! Such restaurant very special as well!

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for sharing your thoughts. We are glad to hear that we were able to make your special occasion memorable. It was a pleasure having you, and we hope to welcome you again in the future.

Incedible

Reviewed:Mar.30.2025 Stayed:3.2025

Emmalie san Ms. Couple 20s

Was an amazing stay and experience that exceeded all of our expectations, the pictures don't do it justice. The ambience is so serene and feels like luxury right from the front door. The room was immaculate and large, with so many amenities provided. The private rooftop onsen was a highlight of our whole trip, it was incredible to be able to sit in the onsen and enjoy the night air or even the occasional bit of snow. The sushi restaurant attached was divine. Can't recommend enough.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your wonderful review. We are thrilled to hear that your stay exceeded your expectations and that you enjoyed the room, private rooftop onsen, and Sushi Sho. We appreciate your kind words and hope to welcome you again in the future.

Exquisite Space

Reviewed:Feb.26.2025 Stayed:2.2025

M.K san Mr. Family 30s

Purpose of Stay
I stayed for the first time as the conclusion to my Tokyo trip.

Arrival
I checked in just before 11 PM, and when I arrived at the front desk, the staff immediately came to assist me, providing detailed instructions on where to park.

During the Stay
I wasn’t bothered by the noise from neighboring rooms or ambient sounds, and the view from the open-air onsen was perfect. I was fortunate with the weather — the stars were beautiful at night, and in the morning, the refreshing winter cold and the warm sunlight made it comfortable to enjoy sunbathing on the bed in front of the open-air onsen bath.

Amenities
At the front desk, there were amenities like toothbrushes, hair ties (rubber bands and clips), lip balm, and facial masks. In the room, I had 2L of water, two bags of drip coffee, and tea bags. There were two bath towels provided per person, one for use after showering in the room and the other for use after the rooftop outdoor bath. The room also had a television, and I could watch fairly recent movies.

Improvements
If I had to suggest an improvement, it would be the parking. While it’s about a 5-minute walk from the accommodation, the sloping hill made it quite challenging to walk up with a suitcase.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your stay, and we are truly grateful for your kind feedback.

We are very pleased to hear that you chose our property as the perfect end to your Tokyo trip. We are glad that you enjoyed the open-air onsen’s views, the beautiful starry sky, and the warm sunshine during your stay.

However, we sincerely apologize for the inconvenience you experienced with the parking. We understand that the uphill walk from the parking lot to the hotel can be difficult with luggage, and we will take your valuable feedback into consideration in hopes of improving the experience in the future.

We look forward to welcoming you again and hope that your next stay will be even more comfortable. Safe travels and thank you again for your feedback!

Wounderful experience!

Reviewed:Feb.01.2025 Stayed:1.2025

曹 san Mr. Family 50s

A really good experience!

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for sharing your feedback. We're thrilled to hear that you had a wonderful experience. We hope to welcome you back for another stay soon!

Absolutely Recommend

Reviewed:Jan.23.2025 Stayed:1.2025

Newly Weds san Ms. Couple 50s

More than expectation. Every detail of the design of the room were thought. High tech with smart TV and lighting controls. Fusion between modern Scandi meets Japan interior. The amenities were top notch. Words aren’t enough to describe how much we loved the space along the rooftop private bath. Wish we had booked a longer stay. Very quiet. Immaculate sound proofing.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you so much for your wonderful feedback. We're thrilled to hear that the room design and amenities exceeded your expectations. It’s great to know that you enjoyed the fusion of modern and traditional styles, as well as the rooftop private onsen. We hope you’ll have the opportunity to stay longer next time to fully enjoy the peace and quiet of our space. Looking forward to welcoming you back!

Ms

Reviewed:Dec.14.2024 Stayed:12.2024

Tam san NO ANSWER Couple 30s

The room and onsen are nice, but having a scenic rooftop instead of a completely enclosed space would enhance the experience.

The location is conveniently close to the train station.

However, I was very disappointed with the sushi restaurant that I wanted to ask for a refund. While the food quality was decent, the service was extremely slow. We waited for 25 minutes without being served because there was only one chef attending to another couple. We spent over two hours there, and the number of dishes was quite limited, leading us to fall asleep a few times. It took them 10 minutes to serve each sushi and 20 minutes just to prepare some fruit. Overall, it was a frustrating experience that felt like a significant waste of time. Therefore, I wouldn't recommend their sushi restaurant, but everything else was satisfactory.

Book This Room

4

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your feedback. We are glad to hear that you enjoyed the room and onsen, as well as the convenient location. We sincerely apologize for your disappointing experience at the sushi restaurant. Your comments regarding the service speed will be addressed to ensure this doesn’t happen again. We appreciate your understanding and hope to welcome you back in the future.

A Great Stay

Reviewed:Dec.07.2024 Stayed:11.2024

Josh san Mr. Couple 30s

My wife and I stayed here for a few days in November and had a great experience. The room and facilities were great. The staff was very courteous and always willing to help. It was also a great price for what you receive. I would love to stay again.

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for sharing your wonderful experience! We’re so glad to hear that you and your wife had a great stay with us. We truly appreciate your kind words about the room, facilities, and our staff. It would be our pleasure to welcome you back in the future. Thank you again for choosing us!

Great stay

Reviewed:Nov.17.2024 Stayed:11.2024

Bruno san Mr. Alone 30s

Great stay at this hotel. I booked the room with a private hot bath on the roof and both the accommodation and the service were great. Enjoyed the decoration of the room very much and the staff was lovely and helpful.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your kind review! We're so glad to hear that you enjoyed your stay, especially the room with the private hot bath on the roof. We're also happy that you appreciated the room’s decor and found our staff helpful and friendly. We hope to welcome you back again soon!

I had a wonderful time.

Reviewed:Jul.31.2024 Stayed:7.2024

m san NO ANSWER Couple 20s

I visited because I really like modern and calm atmospheres. The entire ryokan, the room, and the private open-air onsen were all even more beautiful than I imagined. With the checkout time being at noon, I was very satisfied to be able to relax in the onsen in the morning as well. The staff were all very warm and handled everything with care throughout my stay.

I was staying during a birthday trip, and it seems they noticed my birthday from the guest list and prepared a surprise gift, which greatly touched me. Thank you very much for the lovely gesture. I would definitely like to stay here again.

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your kind words. We’re delighted you enjoyed your stay and appreciated the surprise gift. We look forward to welcoming you back in the future.
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