Kinnotake Resorts
Matsuzakaya Honten Review
Premium Room with Hot Spring Open-Air Bath(Wakamatsu)
Total 4.9
# of reviews 7
Wonderful stay
Reviewed:May.26.2025 Stayed:5.2025
MN san Mr. Couple 60s
Overall,Wonderful stay-staff/room/ food. But,
Location not in proximity to main areas and may be unable to get taxi. Also as not in main areas, no dining options available to walk to outside hotel.
Misleading as private bath/ onsen is outside including shower and our first night was with rainstorm and cold so unable to utilize this shower. Only when able to transfer our concerns to someone who understood , did we learn we could use a private onsen with indoor shower however this was quite a distance away and still has to go outside to get there.
4
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Best experience!!
Reviewed:Apr.25.2025 Stayed:4.2025
Cody san NO ANSWER Couple 30s
Our 2 nights we spent at this location were amazing! We had excellent service from Murata and Sato, and everyone there was really friendly. The onsen quality was excellent as well and we would definitely book again!
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Expérience unique et de très haute qualité
Reviewed:Apr.21.2025 Stayed:4.2025
BOUROUX san Mr. Couple 40s
Il faut immanquablement venir ici dans ce ryocan pour faire l'expérience du onsen et havre de paix à la japonnaise. On dirait que le temps s'est arrêté dans ce lieu et le personnel est vraiment aimable et aux petits soins. Le dîner était copieux et de haute qualité. Le petit déjeuner également. Nous avons été enchantés de notre séjour. Merci à vous.
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Excellent consideration
Reviewed:Feb.25.2025 Stayed:2.2025
キャシー san Ms. Family 30s
We stayed for one night as a family. Our child was feeling unwell and couldn't eat, but the staff were incredibly considerate, making rice balls for us and changing the meal to congee. It was truly thoughtful of them.
It would be even better if there were a wider variety of drinks included in the all-inclusive package.
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
We are glad to hear that we could accommodate your child's needs by providing rice balls and switching to porridge. We hope it helped ease your mind during your stay. We also appreciate your valuable feedback about the variety of drinks in the all-inclusive package. We will certainly take it into consideration moving forward.
We look forward to welcoming you again in the future.
Ekiden watching
Reviewed:Jan.06.2025 Stayed:1.2025
もっちん san Mr. Couple 60s
After watching the Ekiden, we stayed at the hotel. The bath was very comfortable, and the private open-air onsen was also very pleasant. The water quality was great, leaving my skin smooth. The food was delicious as well.
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Incredible stay night for nice onsen and experience
Reviewed:Dec.22.2024 Stayed:12.2024
Mikanren san Mr. Friends 30s
This Ryokan is very friendly and calm. I recommend if you want to have a typical onsen and eat kaiseki with incredible
Taste. Also the staff is very kind.
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Incredible stay at Matsuzakaya Honten
Reviewed:Nov.23.2024 Stayed:11.2024
AB san Mr. Couple 30s
We have stayed one night with my wife in a room with private onsen.
We have been in many premium/boutique hotel in the past, but this experience was probably in the top three !
The hotel is beautiful, very authentic but also modern and sparkling clean.
Rooms are huge, well decorated and confortable.
Food was probably michelin star quality and huge portions.
I wish he wad stayed one more night
Thank you everyone for this magical stay
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction