Matsuzakaya Honten Review
Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)
Total 4.8
# of reviews 12
To put it mildly, it was absolutely amazing.
Reviewed:Aug.26.2025 Stayed:8.2025
わらわら san Mr. Family 40s
I've visited many onsen areas across the country, but the water quality here is by far the best.
There were plenty of large yunohana (mineral deposits), and the strong sulfur scent really made me feel like I had come to a proper onsen.
After bathing, my skin felt smooth and warm for a long time. I will definitely be coming back.
Staff Comment (From Kinnotake)
We are truly pleased to hear that you were satisfied with the quality of our onsen.
We will continue striving to provide a relaxing experience that remains consistent.
We sincerely hope to welcome you again in the future.
A place I want to revisit again and again
Reviewed:Aug.24.2025 Stayed:8.2025
ミー san Ms. Family 40s
This is one of my favorite places to stay, and I visit every year.
The onsen is truly wonderful, and I also love the gentle, nourishing meals.
With the recent inbound tourism policies, there are more foreign staff members now.
Their dedication really comes through.
Please keep up the good work.
Staff Comment (From Kinnotake)
We are delighted to hear that you enjoy our onsen and healthy meals.
Our entire team, including our international staff, will continue to do our best to provide a warm and welcoming experience.
We look forward to your next visit.
It Was a Wonderful Stay
Reviewed:Aug.16.2025 Stayed:8.2025
えみこ san Ms. Family 40s
From the moment we checked in, the staff were kind and attentive, even to our small children.
Despite there being many non-Japanese staff members, the service was excellent, and we were able to relax and recover from our travel fatigue.
The inn and our room were both very clean, and the meals were delicious.
There were many drinks included in the stay, which was a great bonus.
We would love to visit again.
Staff Comment (From Kinnotake)
We are pleased to hear that both your family and children felt welcomed and comfortable.
It is also an honor to know you enjoyed the cleanliness of the room, the meals, and the included amenities.
We sincerely look forward to welcoming you again in the future.
Overall Good Service
Reviewed:Aug.13.2025 Stayed:8.2025
とみぞう san Mr. Family 40s
Overall, the service was good, and there were no particularly negative points worth mentioning.
If I had to point out something, I would appreciate having a way to cool down in the bathing area—such as a cold bath or a place to sit and rest in the open-air onsen area.
I plan to visit again.
Staff Comment (From Kinnotake)
Your comments regarding the onsen facilities are valuable, and we will take them into consideration for future improvements. We look forward to welcoming you again.
Stay At Matsuzakaya Honten June 2025
Reviewed:Jun.08.2025 Stayed:6.2025
Mitchel P san Mr. Friends 20s
Our stay at Matsuzakaya Honten was truly memorable. The setting is peaceful and picturesque, the staff were incredibly kind and attentive, and the onsen experience was both relaxing and rejuvenating. The rooms were immaculate and beautifully designed, blending traditional charm with modern comfort. Every part of the property reflects a rich sense of history and care.
As for the food, while there were some very good dishes that we enjoyed, the overall menu seems tailored to a very specific palate. Guests who are more adventurous with traditional Japanese cuisine will likely appreciate it more than we did.
Despite that, everything else about our experience was exceptional, and we would wholeheartedly recommend Matsuzakaya Honten to anyone looking for a serene and authentic ryokan stay.
Staff Comment (From Kinnotake)
Wonderful stay
Reviewed:May.26.2025 Stayed:5.2025
MN san Mr. Couple 60s
Overall,Wonderful stay-staff/room/ food. But,
Location not in proximity to main areas and may be unable to get taxi. Also as not in main areas, no dining options available to walk to outside hotel.
Misleading as private bath/ onsen is outside including shower and our first night was with rainstorm and cold so unable to utilize this shower. Only when able to transfer our concerns to someone who understood , did we learn we could use a private onsen with indoor shower however this was quite a distance away and still has to go outside to get there.
Staff Comment (From Kinnotake)
Best experience!!
Reviewed:Apr.25.2025 Stayed:4.2025
Cody san NO ANSWER Couple 30s
Our 2 nights we spent at this location were amazing! We had excellent service from Murata and Sato, and everyone there was really friendly. The onsen quality was excellent as well and we would definitely book again!
Staff Comment (From Kinnotake)
Expérience unique et de très haute qualité
Reviewed:Apr.21.2025 Stayed:4.2025
BOUROUX san Mr. Couple 40s
Il faut immanquablement venir ici dans ce ryocan pour faire l'expérience du onsen et havre de paix à la japonnaise. On dirait que le temps s'est arrêté dans ce lieu et le personnel est vraiment aimable et aux petits soins. Le dîner était copieux et de haute qualité. Le petit déjeuner également. Nous avons été enchantés de notre séjour. Merci à vous.




Staff Comment (From Kinnotake)
Excellent consideration
Reviewed:Feb.25.2025 Stayed:2.2025
キャシー san Ms. Family 30s
We stayed for one night as a family. Our child was feeling unwell and couldn't eat, but the staff were incredibly considerate, making rice balls for us and changing the meal to congee. It was truly thoughtful of them.
It would be even better if there were a wider variety of drinks included in the all-inclusive package.

Staff Comment (From Kinnotake)
We are glad to hear that we could accommodate your child's needs by providing rice balls and switching to porridge. We hope it helped ease your mind during your stay. We also appreciate your valuable feedback about the variety of drinks in the all-inclusive package. We will certainly take it into consideration moving forward.
We look forward to welcoming you again in the future.
Ekiden watching
Reviewed:Jan.06.2025 Stayed:1.2025
もっちん san Mr. Couple 60s
After watching the Ekiden, we stayed at the hotel. The bath was very comfortable, and the private open-air onsen was also very pleasant. The water quality was great, leaving my skin smooth. The food was delicious as well.
Staff Comment (From Kinnotake)
Incredible stay night for nice onsen and experience
Reviewed:Dec.22.2024 Stayed:12.2024
Mikanren san Mr. Friends 30s
This Ryokan is very friendly and calm. I recommend if you want to have a typical onsen and eat kaiseki with incredible
Taste. Also the staff is very kind.
Staff Comment (From Kinnotake)
Incredible stay at Matsuzakaya Honten
Reviewed:Nov.23.2024 Stayed:11.2024
AB san Mr. Couple 30s
We have stayed one night with my wife in a room with private onsen.
We have been in many premium/boutique hotel in the past, but this experience was probably in the top three !
The hotel is beautiful, very authentic but also modern and sparkling clean.
Rooms are huge, well decorated and confortable.
Food was probably michelin star quality and huge portions.
I wish he wad stayed one more night
Thank you everyone for this magical stay