Hotel Zagakukan Review

Executive Twin with Open-Air Bath

Total 4.8

# of reviews 6

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Will

Reviewed:Apr.06.2025 Stayed:4.2025

Will san Mr. Couple 20s

We had the room with an open air onsen and it was amazing. I wish we could have stayed for another night or two and will be definitely be coming back here for our next stay in Hakone.

Room itself was huge and the ambiance of the room was incredible.

Staff at the hotel were amazing and went above and beyond to make our stay special for us knowing it was our honeymoon.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your thoughtful review. We are delighted to hear that you enjoyed the open-air onsen and the room ambiance. It was a pleasure to have you with us on your honeymoon, and we look forward to welcoming you back for your next stay in Hakone.

I felt so relaxed

Reviewed:Feb.24.2025 Stayed:2.2025

ryo san Ms. Couple 50s

The service from the staff was excellent, and there was an outdoor onsen on the upper floor of the room, where I was able to enjoy the hot springs in a relaxed and peaceful setting.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your review. We are so glad to hear that you had a relaxing time and enjoyed the hospitality of our staff. It’s wonderful that you were able to unwind in the outdoor onsen on the upper floor of your room.

We truly look forward to welcoming you back again soon.

Mr.

Reviewed:Jan.01.2025 Stayed:12.2024

Stockdeen san Mr. Couple 60s

Excellent hotel and very central. Rooms were very well designed in a traditional style. Restaurant at the hotel was outstanding. The chef was very accommodating regarding food restrictions and we had two of the best meals in Japan!

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your wonderful feedback. We’re so glad you enjoyed the traditional design of the rooms and had memorable meals at our restaurant. We hope to welcome you back soon.

Drone was flying over the bath outside

Reviewed:Dec.03.2024 Stayed:12.2024

Moe san Ms. Family 30s

The drone was flying over us a few times while we were in the bath outside. We were both naked and felt so uncomfortable.
It was light outside too.

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4

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your feedback, and we apologize for the discomfort caused by the drone. We will take steps to prevent this from happening again in the future. We appreciate your understanding.

It was very soothing

Reviewed:Oct.25.2024 Stayed:10.2024

よしまる san NO ANSWER Family 40s

Perhaps because the number of guests is limited, we were able to spend our time in a very peaceful environment. The room had a calming light, and we were able to relax and enjoy our time. However, due to the rain, the stairs leading to the rooftop outdoor bath and the sofas on the rooftop were wet. The footing was slippery, and there was no place to put our change of clothes. It would be greatly appreciated if a movable roof or some other solution could be provided for rainy days.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your kind feedback. We’re glad to hear that you had a peaceful and relaxing stay. We also appreciate your suggestion regarding the rooftop bath on rainy days. We will certainly take your feedback into consideration as we continue to improve our facilities. We look forward to welcoming you again!

Cozy Stay

Reviewed:Sep.24.2024 Stayed:9.2024

さな san Ms. Couple 20s

I found this inn while searching for rooms with outdoor baths, and it was even more wonderful than I imagined. The open-air onsen was spacious enough for two people to relax comfortably, and adjusting the temperature was easy with just one button, making it very pleasant. Both the open-air onsen and the room were very clean, and I could relax without my shoes on, making it perfect for a cozy stay. The access was also great, as it was just a short walk from the station. I definitely want to visit again.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your wonderful review! We are thrilled to hear that you had an experience that exceeded your expectations. It’s great to know you enjoyed the comfortable outdoor bath and the cleanliness of the room. We look forward to welcoming you back soon!
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