Matsuzakaya Honten Review

Standard Room with Shower only (Matsukaze)

Total 5

# of reviews 6

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I started to enjoy the stairs

Reviewed:Apr.29.2025 Stayed:4.2025

leotch san Ms. Family 70s

I chose the room at the very end of the corridor from the front desk. When I arrived, I thought it might be a bit difficult, but by the time I left, going up and down the stairs was no problem. I unintentionally got some exercise, and it was a satisfying combination of onsen and a workout.
The water dispenser in the changing room of the large bath provides hot water, which was very convenient for me since I don't drink cold water.
The meal portions were moderate, just right, and the seasoning was refined.
I was also impressed with the service. Watching the young staff work cheerfully and energetically lifted my spirits as well.

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5

  • Room and Amenities
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  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your thoughtful review.
We are glad to hear that you came to enjoy the stairs, and that you were able to combine both relaxation in the onsen and a bit of exercise.
We also appreciate your kind words regarding the water dispenser, the meals, and the service. It’s always encouraging for our staff to hear such positive feedback.
We look forward to welcoming you back in the future.

Fantastic stay

Reviewed:Feb.28.2025 Stayed:2.2025

Cécile san Ms. Couple 30s

We had a fantastic experience!

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5

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Staff Comment (From Kinnotake)

Thank you so much for your review. We’re thrilled to hear you had a fantastic experience. We look forward to welcoming you again soon.

A Day at a Historic Ryokan

Reviewed:Feb.14.2025 Stayed:2.2025

lsh. san Mr. Couple 60s

Spending a day at this historic and magnificent ryokan was truly wonderful. The onsen water and kaiseki meal were both amazing. I will definitely come back again.

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歴史のある立派な旅館で 歴史のある立派な旅館で窓に描かれた木かげ

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you so much for your kind words and for staying with us. We are thrilled that you enjoyed your time at our historic ryokan, as well as the onsen and kaiseki meal. We would be honored to welcome you back and provide you with another exceptional experience. We look forward to your next visit!

Enjoyed my stay

Reviewed:Dec.12.2024 Stayed:12.2024

Andy san Mr. Family 60s

The dinner was even more delicious than usual.
Previously, there was a layout guide in the room showing the layout of the hotel by building name, which was very helpful. Additionally, I think it would be safer to add handrails, including in the open-air onsen, at the large onsen area.

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5

  • Room and Amenities
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Staff Comment (From Kinnotake)

Thank you for your stay with us. We're delighted to hear that you enjoyed the dinner. We also appreciate your suggestions regarding the hotel layout and the addition of handrails in the large bath area. We will certainly consider your feedback to improve safety and guest experience. Thank you again for sharing your valuable thoughts.

As expected, a famous hot spring where Takayoshi Kido, Takamori Saigo, and Shigeo Nagashima stayed.

Reviewed:Dec.10.2024 Stayed:12.2024

はあさん san Mr. Family 70s

I was moved to see that Matsuzakaya Honten and Tokoan, depicted in Hiroshige Ando's ukiyo-e, are still in the same location.
The natural onsen water is amazing. I feel revived. I’ve never seen such beautiful bath flowers before. My skin feels great, and I can really feel the benefits.
The lounge is spacious, elegant, and offers a relaxed atmosphere. I enjoyed free tea, coffee, wine, and draft beer with friends at one of the many tables.

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5

  • Room and Amenities
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Staff Comment (From Kinnotake)

Thank you for your review. We’re happy to hear you were moved by the historical connection of Matsuzakaya Honten and Tokoan. We’re glad you enjoyed the hot spring and the lounge. We look forward to welcoming you again soon.

Everything was immaculate; would be lucky to return

Reviewed:Nov.10.2024 Stayed:11.2024

kevink san Mr. Couple 30s

It's been a week since I've left and I find myself thinking about my experiences here regularly. The care that the staff put into greeting you as you arrive, preparing the rooms, serving filling breakfasts and kaiseki meals, everything exceeded expectations. The thoughtful (and English fluent) staff even recognized that one of our birthdays recently passed, and brought a surprise dessert to dinner anyway. I really appreciated how tastefully 'classical' the whole facility felt; it's over 360 years old, but the baths/restaurant were well maintained, and the whole ryokan had enough technology (i.e., a good wifi connection, air conditioning) to feel sufficiently modern at the same time. Logistically, it's not difficult to access (one bus ride up the mountain from Yumoto station) and it wasn't crowded with other onsens nearby. I'd be excited to come back in a few years' time; it's an incredible splurge of an experience that I will cherish for a long time.

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Map of facility Game room View from the room Tucked between hills

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated the thoughtful details. It means a lot to us that you felt comfortable and well taken care of. We would love to welcome you back in the future for another memorable experience. Safe travels!
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