Matsuzakaya Honten Review

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

Total 4.7

# of reviews 3

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A Magical and Unforgettable Stay

Reviewed:Apr.20.2025 Stayed:4.2025

Kevinye96 san Mr. Couple 20s

Our stay at Matsuzakaya Honten was nothing short of extraordinary. The entire place feels like a hidden gem — a peaceful, magical escape from the city, wrapped in nature and tradition.

The meals were absolutely exquisite, showcasing incredible flavors and attention to detail. Each dish was a culinary delight. The onsens were equally amazing — soothing, serene, and the perfect way to unwind.

I also want to sincerely thank the staff for their kindness and care during a very special moment of our trip. While my proposal wasn’t fully understood, the effort and thoughtfulness were incredibly sweet and made the moment all the more memorable.

The comfort, service, and warm hospitality made this one of the most unique and heartwarming experiences we’ve ever had. I wholeheartedly recommend Matsuzakaya Honten to anyone looking for something truly special.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your wonderful review. We are so glad to hear that your stay was such a special and memorable experience. It's an honor to have been part of such an important moment in your trip. We're thrilled that you enjoyed the meals, onsen, and the hospitality from our staff. We truly appreciate your kind words and hope to welcome you back in the future.

Akebono

Reviewed:Mar.24.2025 Stayed:3.2025

ジロウ san Mr. Couple 50s

I thoroughly enjoyed the wonderful onsen and delicious meals. This was my first stay at Akebono, but I didn’t use the second floor at all. However, having the bedroom and toilet on different floors was quite inconvenient.

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4

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your stay. We are glad to hear you enjoyed the bath and meals. We apologize for the inconvenience caused by the room layout and will take your feedback into account for future improvements. We look forward to welcoming you again.

lovely stay

Reviewed:Nov.19.2024 Stayed:11.2024

jvaleski san Mr. Couple 50s

we had a lovely one-night stay (too short... I'd recommend at least two nights). everything was great! we did pre-order some meal "add-ons" which was the only thing that was a bit off, as they really more than doubled the amount of food we were presented with (just too much food to eat). in reality, they should've been meal options, rather than "add-ons."

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entrance area lounge area

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your lovely review! We're so glad to hear you enjoyed your stay, even though it was a short one. We appreciate your feedback about the meal "add-ons," and we will definitely consider offering them as meal options in the future to better suit our guests' needs. We hope to welcome you back for a longer stay next time!
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