すべてがとても良かったです。家族もこのホテルをとても気に入っています。夕食もお風呂も部屋も素敵でした。サービスに感謝します。

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

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I stayed in the newly renovated Kumoi.
It was bright, quiet, and the time passed peacefully — it was perfect.
The scent of sulfur began to fill the room the moment I filled the hinoki bathtub, and the autumn leaves on the large tree outside were stunning.
The smiles and greetings from the staff were also wonderful.
Kumoi was perfect.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

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Everything—the service, consideration, staff, the inn’s atmosphere, room quality, amenities, spatial design, and the superb onsen quality—was perfect.
The breakfast composition was also good.

However, the disappointing part was the dinner’s seasoning, cooking skills, and overall content.
For an inn of this class, it did not meet expectations.
Even considering overseas tourists, it was not suitable.
Guests of this class from abroad are likely to have dined in places in Tokyo or Kyoto where the quality is higher. This dinner was equivalent to a level two classes lower.
Other than that, everything was five-star.

Only the dinner requires improvement and enhancement.
I sincerely hope this inn becomes even more wonderful.
This part was truly disappointing.
Nonetheless, I had a wonderful time and am grateful.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

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This is my third visit.
Thank you for your wonderful hospitality once again. My children were also very satisfied.
I am looking forward to visiting again.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

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We had an amazing experience! Our family ranges from age 15 to 80 and we all felt like we got to experience something unique. The baths are amazing, the food is superlative and the rooms are elegant and cozy. But it is always the staff that makes the difference and I have to say the staff here was welcoming, helpful, patient and kind. Thank you very much!

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

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This was my first stay, and I regret not coming here sooner. Everything was wonderful, and especially the staff's service was divine. I already want to stay here again soon. There were many inbound guests, and everyone seemed to be satisfied. The building is beautiful, so I would be happy if you could offer a tour of the property.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

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The staff are very friendly and the hotel's decoration is elegant and fabulous, the hot spring is very comfortable, and my family had a great day here.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

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This was a wonderful inn, just as the reviews said. I was able to spend a relaxing time in a beautifully renovated room while reflecting on the history through the stone monuments. The onsen, including the large communal onsen and private onsen, had excellent water quality, leaving my skin feeling smooth. In the lounge, everything from alcohol to juices was included and available for us to enjoy freely. During dinner, we could have as much alcohol as we liked. From arrival to departure, each staff member was young but very dedicated and had a great attitude.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

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This time, my mother, who was exhausted from the summer vacation in August, quietly planned to be alone in September. She set a goal to visit Hakone Shrine and Kuzuryu Shrine and wanted to choose a nearby inn. I happened to come across Matsuzakaya Honten on Google Maps and decided to stay there.

Though it was a chance encounter, I immediately contacted them because I wanted to stay here.

The room was spacious enough for one person, with a luxurious feel from the Japanese-style room to the wide corridor with red carpet. I truly enjoyed the spaciousness.

The highlight was the hinoki (Japanese cypress) open-air onsen in the room, with onsen water flowing directly from the faucet—it was incredibly refreshing.

Upon arrival, I also enjoyed a private open-air onsen and took advantage of the large public onsen the next morning. The floating onsen particles provided a luxurious experience.

The kama-cooked rice served at dinner was so delicious that I couldn't finish it all, but they kindly made it into onigiri (rice balls) for me to enjoy in my room.

Most of the guests were foreign tourists, but they seemed to really appreciate the Japanese atmosphere of the ryokan. The staff’s ability to communicate in English was impressive.

I gave four stars because the breakfast portion was a bit too large for me, but for those who can eat a lot in the morning, it would be a delight.

Next time, I want to come with my whole family. Thank you!

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

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