Matsuzakaya Honten Review
Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)
Total 5
# of reviews 10
Next time, I’d like to stay for multiple nights
Reviewed:Aug.23.2025 Stayed:8.2025
mamesuke san Ms. Family 60s
Staff Comment (From Kinnotake)
We are glad to hear that you had a relaxing time in our historical building.
We look forward to welcoming you for a longer stay next time.
とても良い
Reviewed:Aug.06.2025 Stayed:8.2025
yan san Ms. Family
Staff Comment (From Kinnotake)
ご家族皆さまが夕食や温泉、お部屋をお楽しみいただけたとのことで大変うれしく拝見いたしました。
スタッフの対応についてのお言葉も感謝申し上げます。
またのお越しを心よりお待ちしております。
Perfect ✨
Reviewed:Jul.14.2025 Stayed:7.2025
emi san NO ANSWER Family 50s
I stayed in the newly renovated Kumoi.
It was bright, quiet, and the time passed peacefully — it was perfect.
The scent of sulfur began to fill the room the moment I filled the hinoki bathtub, and the autumn leaves on the large tree outside were stunning.
The smiles and greetings from the staff were also wonderful.
Kumoi was perfect.
Staff Comment (From Kinnotake)
We’re truly pleased to hear that you enjoyed the room, the onsen, the autumn foliage, and our staff's hospitality.
We look forward to welcoming you again in the future.
A wonderful and excellent inn, but with one disappointing point.
Reviewed:Jun.24.2025 Stayed:6.2025
ANRI san Mr. Family 50s
Everything—the service, consideration, staff, the inn’s atmosphere, room quality, amenities, spatial design, and the superb onsen quality—was perfect.
The breakfast composition was also good.
However, the disappointing part was the dinner’s seasoning, cooking skills, and overall content.
For an inn of this class, it did not meet expectations.
Even considering overseas tourists, it was not suitable.
Guests of this class from abroad are likely to have dined in places in Tokyo or Kyoto where the quality is higher. This dinner was equivalent to a level two classes lower.
Other than that, everything was five-star.
Only the dinner requires improvement and enhancement.
I sincerely hope this inn becomes even more wonderful.
This part was truly disappointing.
Nonetheless, I had a wonderful time and am grateful.
Staff Comment (From Kinnotake)
We are delighted to hear that you were satisfied with many aspects such as our service, facilities, and onsen.
However, we apologize that the dinner did not meet your expectations. We take your comments seriously and will strive to improve.
We aim to provide even better hospitality in the future and look forward to welcoming you again.
Thank you
Reviewed:Apr.29.2025 Stayed:4.2025
suzu san Mr. Family 50s
This is my third visit.
Thank you for your wonderful hospitality once again. My children were also very satisfied.
I am looking forward to visiting again.
Staff Comment (From Kinnotake)
We are thrilled to hear that you enjoyed your stay once again and that your children were happy as well.
We look forward to welcoming you back on your next visit.
A gem of a place
Reviewed:Apr.25.2025 Stayed:4.2025
CB san NO ANSWER Family 40s
We had an amazing experience! Our family ranges from age 15 to 80 and we all felt like we got to experience something unique. The baths are amazing, the food is superlative and the rooms are elegant and cozy. But it is always the staff that makes the difference and I have to say the staff here was welcoming, helpful, patient and kind. Thank you very much!
Staff Comment (From Kinnotake)
I was healed
Reviewed:Feb.26.2025 Stayed:2.2025
スノーチルドレン san Ms. Family 50s
This was my first stay, and I regret not coming here sooner. Everything was wonderful, and especially the staff's service was divine. I already want to stay here again soon. There were many inbound guests, and everyone seemed to be satisfied. The building is beautiful, so I would be happy if you could offer a tour of the property.
Staff Comment (From Kinnotake)
Amazing experience
Reviewed:Feb.10.2025 Stayed:1.2025
CoffeeCat san Ms. Family 50s
Staff Comment (From Kinnotake)
Thank you for your hospitality.
Reviewed:Oct.11.2024 Stayed:10.2024
ピッチ san Ms. Family 60s
This was a wonderful inn, just as the reviews said. I was able to spend a relaxing time in a beautifully renovated room while reflecting on the history through the stone monuments. The onsen, including the large communal onsen and private onsen, had excellent water quality, leaving my skin feeling smooth. In the lounge, everything from alcohol to juices was included and available for us to enjoy freely. During dinner, we could have as much alcohol as we liked. From arrival to departure, each staff member was young but very dedicated and had a great attitude.
Staff Comment (From Kinnotake)
An Indulgent Solo Trip
Reviewed:Oct.06.2024 Stayed:10.2024
MARIA san Ms. Alone 40s
This time, my mother, who was exhausted from the summer vacation in August, quietly planned to be alone in September. She set a goal to visit Hakone Shrine and Kuzuryu Shrine and wanted to choose a nearby inn. I happened to come across Matsuzakaya Honten on Google Maps and decided to stay there.
Though it was a chance encounter, I immediately contacted them because I wanted to stay here.
The room was spacious enough for one person, with a luxurious feel from the Japanese-style room to the wide corridor with red carpet. I truly enjoyed the spaciousness.
The highlight was the hinoki (Japanese cypress) open-air onsen in the room, with onsen water flowing directly from the faucet—it was incredibly refreshing.
Upon arrival, I also enjoyed a private open-air onsen and took advantage of the large public onsen the next morning. The floating onsen particles provided a luxurious experience.
The kama-cooked rice served at dinner was so delicious that I couldn't finish it all, but they kindly made it into onigiri (rice balls) for me to enjoy in my room.
Most of the guests were foreign tourists, but they seemed to really appreciate the Japanese atmosphere of the ryokan. The staff’s ability to communicate in English was impressive.
I gave four stars because the breakfast portion was a bit too large for me, but for those who can eat a lot in the morning, it would be a delight.
Next time, I want to come with my whole family. Thank you!



