Matsuzakaya Honten Review

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Total 5

# of reviews 10

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Next time, I’d like to stay for multiple nights

Reviewed:Aug.23.2025 Stayed:8.2025

mamesuke san Ms. Family 60s

I was able to spend a very relaxing time.
The historical building and its maintenance were impressive.

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5

  • Room and Amenities
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  • Bath
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Staff Comment (From Kinnotake)

Thank you for staying with us.
We are glad to hear that you had a relaxing time in our historical building.
We look forward to welcoming you for a longer stay next time.

とても良い

Reviewed:Aug.06.2025 Stayed:8.2025

yan san Ms. Family

すべてがとても良かったです。家族もこのホテルをとても気に入っています。夕食もお風呂も部屋も素敵でした。サービスに感謝します。

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5

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Staff Comment (From Kinnotake)

このたびはご宿泊いただき誠にありがとうございます。
ご家族皆さまが夕食や温泉、お部屋をお楽しみいただけたとのことで大変うれしく拝見いたしました。
スタッフの対応についてのお言葉も感謝申し上げます。
またのお越しを心よりお待ちしております。

Perfect ✨

Reviewed:Jul.14.2025 Stayed:7.2025

emi san NO ANSWER Family 50s

I stayed in the newly renovated Kumoi.
It was bright, quiet, and the time passed peacefully — it was perfect.
The scent of sulfur began to fill the room the moment I filled the hinoki bathtub, and the autumn leaves on the large tree outside were stunning.
The smiles and greetings from the staff were also wonderful.
Kumoi was perfect.

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5

  • Room and Amenities
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Staff Comment (From Kinnotake)

Thank you very much for staying at Kumoi.
We’re truly pleased to hear that you enjoyed the room, the onsen, the autumn foliage, and our staff's hospitality.
We look forward to welcoming you again in the future.

A wonderful and excellent inn, but with one disappointing point.

Reviewed:Jun.24.2025 Stayed:6.2025

ANRI san Mr. Family 50s

Everything—the service, consideration, staff, the inn’s atmosphere, room quality, amenities, spatial design, and the superb onsen quality—was perfect.
The breakfast composition was also good.

However, the disappointing part was the dinner’s seasoning, cooking skills, and overall content.
For an inn of this class, it did not meet expectations.
Even considering overseas tourists, it was not suitable.
Guests of this class from abroad are likely to have dined in places in Tokyo or Kyoto where the quality is higher. This dinner was equivalent to a level two classes lower.
Other than that, everything was five-star.

Only the dinner requires improvement and enhancement.
I sincerely hope this inn becomes even more wonderful.
This part was truly disappointing.
Nonetheless, I had a wonderful time and am grateful.

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5

  • Room and Amenities
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  • Bath
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Staff Comment (From Kinnotake)

Thank you very much for staying with us and sharing your valuable feedback.
We are delighted to hear that you were satisfied with many aspects such as our service, facilities, and onsen.
However, we apologize that the dinner did not meet your expectations. We take your comments seriously and will strive to improve.
We aim to provide even better hospitality in the future and look forward to welcoming you again.

Thank you

Reviewed:Apr.29.2025 Stayed:4.2025

suzu san Mr. Family 50s

This is my third visit.
Thank you for your wonderful hospitality once again. My children were also very satisfied.
I am looking forward to visiting again.

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5

  • Room and Amenities
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Staff Comment (From Kinnotake)

Thank you for your continued support.
We are thrilled to hear that you enjoyed your stay once again and that your children were happy as well.
We look forward to welcoming you back on your next visit.

A gem of a place

Reviewed:Apr.25.2025 Stayed:4.2025

CB san NO ANSWER Family 40s

We had an amazing experience! Our family ranges from age 15 to 80 and we all felt like we got to experience something unique. The baths are amazing, the food is superlative and the rooms are elegant and cozy. But it is always the staff that makes the difference and I have to say the staff here was welcoming, helpful, patient and kind. Thank you very much!

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5

  • Room and Amenities
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Staff Comment (From Kinnotake)

Thank you for your wonderful review. We're so happy to hear that your family enjoyed the experience and felt comfortable, no matter the age. We're also grateful for your kind words about the staff. It was a pleasure having you, and we hope to welcome you again in the future.

I was healed

Reviewed:Feb.26.2025 Stayed:2.2025

スノーチルドレン san Ms. Family 50s

This was my first stay, and I regret not coming here sooner. Everything was wonderful, and especially the staff's service was divine. I already want to stay here again soon. There were many inbound guests, and everyone seemed to be satisfied. The building is beautiful, so I would be happy if you could offer a tour of the property.

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5

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Staff Comment (From Kinnotake)

Thank you so much for your kind words. We are thrilled that you enjoyed your first stay with us and we are grateful for your compliment regarding our staff. Your suggestion for a property tour is greatly appreciated, and we will consider it for the future. We hope to welcome you back soon and continue to provide you with a memorable experience. We look forward to your next visit.

Amazing experience

Reviewed:Feb.10.2025 Stayed:1.2025

CoffeeCat san Ms. Family 50s

The staff are very friendly and the hotel's decoration is elegant and fabulous, the hot spring is very comfortable, and my family had a great day here.

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5

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Staff Comment (From Kinnotake)

Thank you so much for your kind words! We’re delighted to hear that you had an amazing experience with us. It’s wonderful to know that our staff, the hotel’s decor, and the onsen all contributed to making your stay special. We’re so happy that you and your family enjoyed your time here, and we hope to welcome you all back for another memorable stay in the future!

Thank you for your hospitality.

Reviewed:Oct.11.2024 Stayed:10.2024

ピッチ san Ms. Family 60s

This was a wonderful inn, just as the reviews said. I was able to spend a relaxing time in a beautifully renovated room while reflecting on the history through the stone monuments. The onsen, including the large communal onsen and private onsen, had excellent water quality, leaving my skin feeling smooth. In the lounge, everything from alcohol to juices was included and available for us to enjoy freely. During dinner, we could have as much alcohol as we liked. From arrival to departure, each staff member was young but very dedicated and had a great attitude.

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5

  • Room and Amenities
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Staff Comment (From Kinnotake)

Thank you for your wonderful review! We are thrilled to hear that you enjoyed our renovated rooms, hot springs, and lounge services. We truly appreciate your kind words about our staff. We look forward to welcoming you back again!

An Indulgent Solo Trip

Reviewed:Oct.06.2024 Stayed:10.2024

MARIA san Ms. Alone 40s

This time, my mother, who was exhausted from the summer vacation in August, quietly planned to be alone in September. She set a goal to visit Hakone Shrine and Kuzuryu Shrine and wanted to choose a nearby inn. I happened to come across Matsuzakaya Honten on Google Maps and decided to stay there.

Though it was a chance encounter, I immediately contacted them because I wanted to stay here.

The room was spacious enough for one person, with a luxurious feel from the Japanese-style room to the wide corridor with red carpet. I truly enjoyed the spaciousness.

The highlight was the hinoki (Japanese cypress) open-air onsen in the room, with onsen water flowing directly from the faucet—it was incredibly refreshing.

Upon arrival, I also enjoyed a private open-air onsen and took advantage of the large public onsen the next morning. The floating onsen particles provided a luxurious experience.

The kama-cooked rice served at dinner was so delicious that I couldn't finish it all, but they kindly made it into onigiri (rice balls) for me to enjoy in my room.

Most of the guests were foreign tourists, but they seemed to really appreciate the Japanese atmosphere of the ryokan. The staff’s ability to communicate in English was impressive.

I gave four stars because the breakfast portion was a bit too large for me, but for those who can eat a lot in the morning, it would be a delight.

Next time, I want to come with my whole family. Thank you!

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ウエルカムティーと和菓子を頂きました 2階の角部屋 夕飯 先付 日本酒3種飲み比べ

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your indulgent solo trip. We look forward to welcoming you and your family next time!
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