The weather was windy and rainy but didn’t dampen the way the hotel is. It’s a wonderful place to stay and enjoy some relaxing hot spring and wonderful food and service. Will make sure to make this a stop again the next time I come to Japan. But this time spend more than one night.

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We used this place to celebrate a special occasion.
Our entire family was able to spend a rich and memorable time together.
We are grateful to all the staff.
They were also very accommodating to our elementary school and preschool children. Thank you very much.

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Since last year, my wife and I have been searching for a regular inn to stay at around the Kanto area.
In about a year and a half, we have visited around 90 places, but only about 10 of them are places we want to visit again.
I saw on YouTube and other sources that Matsuzakaya Honten in Hakone is a historic and renowned inn, so we decided to visit this time.
My impression after staying is that, as others have posted, it is a wonderful inn, but there were several points that did not seem to match its reputation as a prestigious inn, so I would like to mention some areas for improvement.
The biggest issue is that the cleaning was not thorough.
At first glance, it looked clean, but there were several cobwebs and dust in the sliding doors inside the room, and the windows throughout the inn were dirty.
I appreciate that the inn has been renovated over time while maintaining its long history.
However, if cleaning is not thorough, it ruins the dignity and reputation of the inn.
I was generally satisfied with dinner, but the breakfast did not seem to be prepared by the same chef.
Despite the labor shortage at inns everywhere, I was impressed by the attentiveness of the young and foreign staff to even small details.
The onsen was wonderful, and the atmosphere of the inn was excellent, but if the basic things are missing even in small ways, I don’t think guests who expect a true prestigious inn will return.
I would like to stay at the detached annex Senshintei next time, but if the above points are improved, I would like to continue using this inn as a regular lodging.
Lastly, it is not good to keep guests waiting in the lobby for a long time during check-in.
This indicates that the operation is not properly managed.
Since this is not a hotel with hundreds of rooms, guests coming from far away may quickly lose their expectations.
Although I have presented many criticisms, I hope they will be received as constructive feedback with hopes that this historically proud inn continues to be a true representative of Hakone.

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I was impressed that the historic building, dating back to the Edo period, has been preserved and renovated up to the present day.
On the way to the room, the explanations about the exhibits’ historical background and significance made the experience even more moving.
The onsen water, flowing directly from the source, was filled with countless "yu no hana" (mineral deposits), truly embodying an authentic onsen experience.
However, I was somewhat dissatisfied with the amenities, especially given that this is part of the Kinnotake Group.
I believe at least a bathrobe and razor should be provided.

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The room is very comfortable and neat, it is a mix of modern and traditional Japanese culture. The ambience is also very serene and luxurious.
Staffs are very polite and professional, always attending to our needs at anytime.
We will definitely come back here!

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We stayed in the Tokiwa room for our wedding anniversary.
Overall, it was a wonderful experience.

Highlights:

The quality of the onsen water was excellent.

All the staff were very attentive.

The food was delicious.

The room and facility were thoroughly cleaned and comfortable.

Seasonal flowers and Tanabata decorations in the facility added a charming atmosphere.

There are three relaxing free drink spaces.

The view from the room was very nice.

The room has a double sink which is convenient.

The washing areas in both the private bath and the reserved bath are easy to use.

A few minor disappointments:

It would have been nice to have the option to order sparkling wine by the glass (even if paid) during dinner.

The hand-washing water in the room’s toilet ran for a long time, which was a bit confusing.

This is definitely an inn we would like to visit again.
Thank you very much.

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What stood out the most was that all the staff always greeted us with smiles, which was truly remarkable.
Not only was the cleaning thorough, but the hydrangea flowers floating in the water and the floral arrangements created a warm and refreshing atmosphere.
The room, food, and onsen were all excellent.
I definitely plan to visit again.

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Charming Ryokan set in a peaceful spot in the hills away from the crowds. Lovely room with a private onsen overlooking a peaceful garden. I’m a vegetarian and they took immense care to put together delicious dinners and breakfasts. Staff was super friendly, service was great. They even dried our shoes that got soaked in torrential rainfall! Thank you to their amazing staff!

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Best experience you can have to live a perfect and lovely Japanesse staying.

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We loved the staff and the room and private onsen with our room. They did inform us though that there was no flexibility for gluten free so people allergies or intolerance be aware. They tried to be helpful but said everything had a little bit of soy sauce with gluten in it. We took the risk which left very upset stomachs. That is in us and would’ve been fine if…a big IF…the food was tasty. It was very strong flavors and with taking the risk to have some gluten we hoped it would’ve at least tasted delicious but they are strong strong flavors.

Again the ryokan and onsen are divine and the staff are wonderful. It is a very traditional Japanese ryokan and onsen and for better or worse traditional food with strong flavors and no food accommodation.

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I may have had a little too much to drink. The staff were all very welcoming. If I have the chance, I would love to visit again.

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The onsen and the room we stayed in were especially great.
The staff were all very kind.
If I had to mention something, I did notice some dust on the humidifier we borrowed.
The hot spring was wonderful, and the room was a corner room, which was very comfortable. I definitely want to stay again.
Thank you very much!

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My 2 night stay at Matsuzakaya Honten was an incredible experience. From the start of check in to check out we felt like we were extremely cared for. The food for dinner and breakfast was amazing. The Tokiwa room lived up to expectations and was exactly how it was shown on pictures. There were so many great amenities such as free drinks and being able to reserve a private onsen whenever. My partner was surprised the staff even remembered what items she bought from the gift shop. We were only slightly disappointed we couldn’t get a tea set from the tea ceremony but the price was reduced accordingly for that.

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I had a wonderful time enjoying the onsen, savoring delicious meals, and experiencing the historical facility. I wanted to enjoy it more, but I simply didn't have enough time.

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