We loved the staff and the room and private onsen with our room. They did inform us though that there was no flexibility for gluten free so people allergies or intolerance be aware. They tried to be helpful but said everything had a little bit of soy sauce with gluten in it. We took the risk which left very upset stomachs. That is in us and would’ve been fine if…a big IF…the food was tasty. It was very strong flavors and with taking the risk to have some gluten we hoped it would’ve at least tasted delicious but they are strong strong flavors.

Again the ryokan and onsen are divine and the staff are wonderful. It is a very traditional Japanese ryokan and onsen and for better or worse traditional food with strong flavors and no food accommodation.

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I may have had a little too much to drink. The staff were all very welcoming. If I have the chance, I would love to visit again.

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The onsen and the room we stayed in were especially great.
The staff were all very kind.
If I had to mention something, I did notice some dust on the humidifier we borrowed.
The hot spring was wonderful, and the room was a corner room, which was very comfortable. I definitely want to stay again.
Thank you very much!

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My 2 night stay at Matsuzakaya Honten was an incredible experience. From the start of check in to check out we felt like we were extremely cared for. The food for dinner and breakfast was amazing. The Tokiwa room lived up to expectations and was exactly how it was shown on pictures. There were so many great amenities such as free drinks and being able to reserve a private onsen whenever. My partner was surprised the staff even remembered what items she bought from the gift shop. We were only slightly disappointed we couldn’t get a tea set from the tea ceremony but the price was reduced accordingly for that.

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I had a wonderful time enjoying the onsen, savoring delicious meals, and experiencing the historical facility. I wanted to enjoy it more, but I simply didn't have enough time.

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