Kinnotake Resorts
Matsuzakaya Honten Review
Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)
Total 4.6
# of reviews 5
Very good experience.
Reviewed:May.03.2025 Stayed:5.2025
Jaime san Mr. Family 50s
Gyokoso and Senshintei rooms spatious, recently refubished and providing an excellent private bathing experience. Incredible amenities and complementary beverages. Kind staff. Good quality ceremonial Japanese dinner and breakfast in private dining spaces. Hotel conciergerie needs improving, communication in english is poor and staff struggles to make arrangements for local tourism.
4
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Amazing Experience - Highly Recommend
Reviewed:Mar.20.2025 Stayed:3.2025
Danny san Mr. Couple 30s
Came to this onsen for my partner's birthday and it was an amazing experience. When we arrived, we were greeted warmly and got a surprise bday welcome in our room as well. Service was impeccable, rooms were spotless, food was exceptional and overall, we were highly impressed with our entire stay here.
We booked a room with indoor and outdoor tubs, but didn't realize there was also a separate outdoor private onsen that you could book outside in the main areas. That was a wonderful surprise and added to the whole experience, especially with the hot springs backdropped by the fresh snow.
Highly recommend the stay here and felt we were well looked after the entire time
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Incredible Trip
Reviewed:Mar.06.2025 Stayed:3.2025
Willy san Mr. Family 30s
The most incredible experience we had in Japan. The service was exceptional, the onsen was outstanding, and the kaiseki meals were out of this world. Shohan provided world class service throughout our stay.
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Amazing experience!
Reviewed:Mar.01.2025 Stayed:2.2025
Xia san Ms. Family 30s
My family and I had an amazing stay at Matsuzakaya. Everything was perfect—the atmosphere, the hospitality, the food and especially the onsen. The bed and futon were incredibly comfortable; I slept so well that I wished I could stay one more day! We truly loved every moment and would love to come back again.
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Wonderful hot spring inn
Reviewed:Oct.04.2024 Stayed:10.2024
Romanee san Mr. Family 40s
Historic appearance, I will come again. Thank you for the wonderful time.
4
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction