This was me and my girlfriend's first time in Hakone and at Matsuzakaya Honten. It was amazing to say the least.

At the inn you feel incredibly taken care of and attended to. The customer service is amazing and they are there to ensure your questions are answered and needs are met.

Our only problem is that we weren't able to stay long enough!

When we first arrived we were greeted with warmth. The attendants thoroughly explained everything to us and showed us to our rooms. The rooms felt cozy, warm, and clean while maintaining the traditional charm that the inn is known for. You can feel the history of the place as you walk around the premise. Breakfast and dinner were amazing, giving you an idea of what a traditional Japanese meal is like. I have a fish allergy and emailed in advance to our booking, a bit worried that they might forget or that I would have to remind them. But upon sitting down they already knew and catered a specific menu that didn't vary to far from the original menus that would include fish. The onsens were amazing - both private ensuite and the onsen you can book for private use.

Getting to the inn is quite straight forward, taking a bus from the station and then a short walk. You feel truly secluded and away from everything.

Would definitely come back!

Stayed Room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

Book This Room

Stayed here for two nights and it was absolutely fantastic. Staff attended to any and all needs, and were incredibly friendly throughout the visit. Bus from Odawara readily available and easily accessible. Private onsen was very nice and also readily available. Dinner's and breakfasts were highlights of the trip - traditional and delicious. We will absolutely be coming back.

Stayed Room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

Book This Room

I stayed here for one night over the weekend. The facility, with its nostalgic atmosphere, has a wonderful onsen with great water quality, delicious meals served in perfect portions with thoughtful presentation, and calm and composed service during check-in/check-out and meal service.
The snowfall early the day after my stay added to the charm, and I was able to relax and forget the stresses of daily life.
Due to snow causing disruptions to transportation, I requested a late check-out and was able to relax in the lounge until the taxi arrived. It became a lovely memory.
However, there was one point of concern regarding the private onsen. Used towels, presumably left by the previous guest, were left on the washbasin, and there were no towels provided for us. When I called to request fresh towels, they were handed to me by knocking on the door while I was in the onsen, which I found quite disruptive. This raised doubts about whether proper management was in place.
Aside from this, everything else was really good, and it was a wonderful stay. If this issue is addressed, I would definitely love to return.

Stayed Room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

Book This Room

Since my birthday was near, I received warm hospitality from all the staff.
I was able to relax and heal from my daily fatigue in the bath, refresh my body with the meal, and spend peaceful time.
On the way home, we talked about "When should we come again?"
Thank you so much for everything.

Stayed Room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

Book This Room

I enjoyed my stay at the ryokan, from the welcoming check-in to the check-out with photos at the entrance. It was a great experience to try out the Japanese-style hospitality from ryokan room to the dining and onsen bath, both private and public.

Stayed Room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

Book This Room