Matsuzakaya Honten Review

Standard Twin with Hot Spring Indoor Bath (Tamakazura)

Total 4.8

# of reviews 4

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Wonderful Vacation Spot

Reviewed:Apr.09.2025 Stayed:4.2025

Tom & Gabby san Mr. Couple 30s

Stayed here for two nights and it was absolutely fantastic. Staff attended to any and all needs, and were incredibly friendly throughout the visit. Bus from Odawara readily available and easily accessible. Private onsen was very nice and also readily available. Dinner's and breakfasts were highlights of the trip - traditional and delicious. We will absolutely be coming back.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you so much for your wonderful review. We’re so happy to hear that you had a fantastic stay with us. It’s great to know that you enjoyed the staff, the onsen, and the meals. We look forward to welcoming you back for another memorable visit.

A great ryokan

Reviewed:Feb.05.2025 Stayed:2.2025

かぴ san Mr. Family 50s

I stayed here for one night over the weekend. The facility, with its nostalgic atmosphere, has a wonderful onsen with great water quality, delicious meals served in perfect portions with thoughtful presentation, and calm and composed service during check-in/check-out and meal service.
The snowfall early the day after my stay added to the charm, and I was able to relax and forget the stresses of daily life.
Due to snow causing disruptions to transportation, I requested a late check-out and was able to relax in the lounge until the taxi arrived. It became a lovely memory.
However, there was one point of concern regarding the private onsen. Used towels, presumably left by the previous guest, were left on the washbasin, and there were no towels provided for us. When I called to request fresh towels, they were handed to me by knocking on the door while I was in the onsen, which I found quite disruptive. This raised doubts about whether proper management was in place.
Aside from this, everything else was really good, and it was a wonderful stay. If this issue is addressed, I would definitely love to return.

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4

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your review. We are happy to hear that you enjoyed the atmosphere of our ryokan and the services provided. We appreciate your valuable feedback, and we will work on improving the management of the private baths to avoid such issues in the future. We hope to welcome you back again soon.

What a great onsen, Ashinoyu

Reviewed:Jan.19.2025 Stayed:1.2025

駅伝男 san Mr. Family 70s

Since my birthday was near, I received warm hospitality from all the staff.
I was able to relax and heal from my daily fatigue in the bath, refresh my body with the meal, and spend peaceful time.
On the way home, we talked about "When should we come again?"
Thank you so much for everything.

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お祝いデザートで満足顔

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your review. We are so happy to hear that your birthday celebration was a special one and that you enjoyed a relaxing time. We look forward to welcoming you again in the future.

Fantastic Ryokan

Reviewed:Aug.08.2024 Stayed:7.2024

GoGo & GoSlow san Mr. Couple 60s

I enjoyed my stay at the ryokan, from the welcoming check-in to the check-out with photos at the entrance. It was a great experience to try out the Japanese-style hospitality from ryokan room to the dining and onsen bath, both private and public.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your kind and thoughtful review. We are delighted to hear that you enjoyed every aspect of your stay. It’s wonderful to know that you appreciated the authentic Japanese hospitality and the experiences we offer, including our rooms, dining, and both private and public onsens. We look forward to the opportunity to welcome you back in the future!
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