Matsuzakaya Honten Review

Deluxe Room for 4 people with Indoor Onsen (Kozue)

Total 4.8

# of reviews 5

Filter
Reviews
Type
Gender
Ages

First time at an onsen

Reviewed:Jun.29.2025 Stayed:6.2025

いっしい san Ms. Family 60s

This time, we stayed as a two-generation family for my grandchild’s onsen debut.
The smiles of the staff were wonderful and eased all the children’s anxieties.
Thanks to the staff’s attentiveness, the meals were very delicious, and we were able to enjoy dining comfortably with children. The meals for the children were also very tasty.
Since this was our first stay after the renovation, we were surprised by how modern the rooms had become. However, we could still relax just as before, and we were impressed that the good parts had been preserved.
We will visit again. Thank you very much for taking care of us.

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you very much for staying with us as a family.
We are very pleased to hear that you were satisfied with our staff’s service and the meals.
We are also glad that you found the renovated rooms comfortable.
We look forward to welcoming you again.

Great Place to Stay!

Reviewed:Apr.25.2025 Stayed:4.2025

smiller san Ms. Couple 20s

We really enjoyed our time here. They had beautiful facilities. There were some areas of the Ryokan that smelled a lot like smoke, including our non-smoking room. The "private onsen" was just a a bath that only fit 1 person, but you are able to book a private, large onsen for 150 yen. We loved the food - it was amazing and we left very full! Overall, very wonderful place to stay and we will come back!

Book This Room

4

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your thoughtful review. We're glad you enjoyed your time here and appreciated the facilities and food. We also appreciate your feedback regarding the smoke smell and the private onsen, and we'll look into improving these aspects. We look forward to welcoming you back in the future.

A perfect experience

Reviewed:Apr.11.2025 Stayed:4.2025

Andrea san Ms. Family 40s

From the moment we arrived until the moment we left,our stay was everything we had hoped for. The service was impeccable, and the room and the choice and quality of the baths was an absolute joy to experience. Many thanks. We will come back one day!

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your kind review. We are very happy to hear that your stay met all of your expectations. It's wonderful to know that you enjoyed the service, room, and baths. We look forward to welcoming you back one day.

Amazing stay

Reviewed:Apr.05.2025 Stayed:3.2025

Madelon san Ms. Couple 30s

What a great stay in this ryokan. We loved every minute of it and it was one of the highlights in our 4 weeks stay in Japan. The staff was amazing en really helpfull. The private onsen was a dream and the food was amazing! I will never forget this experience.

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your wonderful review. We are thrilled to hear that your stay was one of the highlights of your time in Japan. It was a pleasure to have you, and we hope to welcome you again in the future.

A historical ryokan with a 360-year history

Reviewed:Jan.26.2025 Stayed:1.2025

みよみよ san Ms. Family 50s

The room was a spacious Japanese-Western style room with an indoor onsen. Although the indoor onsen is small due to its setting outside with a roof, it provides a sense of openness.
Since the temperature is adjusted manually, the water might be lukewarm when you first enter the room, so I recommend running the source water to adjust it.
The onsen is amazing. Silver accessories will change color to a reddish-brown, but the color will return, so there’s no need to worry. You can really feel the power of sulfur. It’s an onsen that soaks deep into your body.
There are about six private open-air onsen available for free. You can reserve them at the front desk, and you can use them as many times as you want. This is impressive. Also, the room extension for check-out is reasonably priced at 3,300 yen per room to extend from 11:00 AM to 12:00 PM.
I will definitely stay here again next time. All the staff are bright and cheerful! I believe this shows the liveliness of the place.
Thank you very much.

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your review. We are happy to hear that you enjoyed your stay and the hot springs. We look forward to welcoming you again in the future.
PAGE TOP