The room's onsen was amazing.
We both enjoyed it seven times.
The quality of the onsen was truly wonderful, and it felt like such a luxury to have a source-flowing onsen.
We’ve already talked about returning for another special occasion.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

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Matsuzakaya Honten was a wonderful experience from start to finish for a mini celebration. We were kindly greeted upon arrival with hot tea, snacks, and a warm smile. Onsens were incredibly relaxing. Food was fantastic. Would love to visit again in the future!

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

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This is our second stay, following our visit in July. The staff remembered my wife and me, and we were greeted with even warmer, more open smiles this time. The service felt more friendly and heartfelt, in a very good way.
Both dinner and breakfast were delicious, providing just the right amount of satisfaction. We had enjoyable conversations with the staff, and the overseas staff gave detailed explanations of the dishes in Japanese with a smile. Their sincere effort brought a tear to my eye.
The hot springs were wonderful, with a subtle sulfur scent and bath flowers in the water, which reflected the high quality of the spring.
The fresh flowers placed throughout the hotel were beautiful and elegant, adding to the overall soothing atmosphere, which truly matched the essence of Matsuzakaya Honten.
It was a perfect stay! We made a reservation for next May at checkout. Looking forward to it! See you next May!!

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

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This place was wonderful. We booked the room with a private onsen and it was an amazing experience. The bed was comfortable and the room was spacious. We loved the traditional ryokan experience and the yukatas available to wear. Meals and food were provided and the kaiseki was tasty and delicious. The staff were very accommodating as well. The only con is that it is quite far to get to from the train stations. However, there is a bus stop walking distance from the hotel which makes things a little easier.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

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This was the perfect relaxing stay after a busy week! There was a summer event going on, so we enjoyed some shaved ice when we arrived. The room was spacious and amazing, and we took ample advantage of the private open-air bath in our room, which was the perfect size for a couple. We thoroughly enjoyed the variety of dishes at each meal, and the service was impeccable!

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

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I was able to relax both physically and mentally thanks to the top-notch hospitality. I would like to express my gratitude by mentioning a few aspects of the wonderful service. First, upon arrival, we were greeted on the road, and the staff came to assist with parking, which was very impressive. During check-in, we were offered tea and sweets, and within 10 minutes of arriving, I was convinced that this was the best accommodation. The ryokan maintains the charm of old Japan while being well-maintained where needed, with no complaints. The private open-air baths, with various types and room options, allowed us to enjoy different baths at our preferred times. The staff's interaction was perfect; their high skill in engaging without intruding on our privacy made for a very enjoyable experience, and they all seemed to be happily working. Unexpected summer events like shooting games and shaved ice added to our enjoyment of the season. Lastly, receiving a gift for our special occasion was incredibly generous and made us feel overwhelmed with the wonderful hospitality. Thank you for creating such a special time and space.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

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I found this place, Matsuzakaya Honten, through an online search. From the moment I arrived, the warm welcome from the staff made it clear that this was a wonderful ryokan.

The staff member who explained the ryokan and the bath facilities seemed to be from overseas but made a sincere effort to ensure we enjoyed our stay.

The room was charming and provided a calming atmosphere.

Dinner was not only visually stunning but also delicious. The detailed explanations of each dish made me even more excited to eat. I was particularly touched when the staff noticed I had a nasal allergy and brought tissues without me mentioning it.

The private bath was clean and enjoyable.

The bed was perfectly firm, allowing for a restful night's sleep.

During breakfast, the temperature of the dining room was adjusted for our comfort, making the meal even more enjoyable.

The send-off was pleasant and left me wanting to return.

This ryokan is highly recommended for anyone visiting onsen in Hakone.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

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