Kinnotake Resorts
Kinnotake Sengokuhara Review
Executive Suite with Open-Air Bath"SORA" -Smoking
Total 4.8
# of reviews 4
Light in the toilet
Reviewed:Feb.10.2025 Stayed:2.2025
コータ san Mr. Couple 60s
The hospitality and service were excellent, but there were three things that caught my attention:
1. The lighting in the toilet was too dim, and I couldn’t read the remote control’s text.
2. Some of the stairs were made of metal, and without wearing slippers, it was painful to walk on them.
3. I used the open-air onsen in the morning, but the water faucet for adding hot water was frozen due to the severe cold, so I couldn’t make the water warmer.
Despite these concerns, it was a wonderful stay that created lasting memories.
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
We are glad that you were satisfied with our hospitality and service.
We sincerely appreciate your comments, and we will make sure to improve the areas you pointed out.
We apologize for the inconvenience caused by the dim lighting in the toilet, the metal stairs, and the frozen faucet in the open-air onsen.
We will work hard to ensure a more comfortable stay for our guests moving forward.
We are honored that you have such wonderful memories of your stay, and we look forward to welcoming you back in the future.
For birthday celebration
Reviewed:Jan.20.2025 Stayed:1.2025
1/18 san Mr. Couple 50s
We used this place for my girlfriend's birthday trip. The hospitality was wonderful, and we could feel the care from all of the staff members. The attention to detail and the service was very comfortable and amazing. We both talked about coming back. She was so happy with the surprise on the bed. It was a great memory. Thank you very much.
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Thank you
Reviewed:Sep.30.2024 Stayed:9.2024
モモ san Mr. Family 50s
The meals, room, and service were all very good, but I was a bit disappointed with the shower's temperature adjustment. Also, there are some parts of the stairs in the room that are made of reinforced concrete, which might be unavoidable due to the room's structure, but it was still uncomfortable to walk on with bare feet.
4
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction
Staff Comment (From Kinnotake)
Lovely Stay
Reviewed:Jul.07.2024 Stayed:7.2024
ASK80 san NO ANSWER Couple 40s
We spent less than 24 hours in Hakone but this was an excellent experience and a great way to end our 8 day trip to Japan. Relaxing is an understatement. The hotel is as quiet as can be. Lovely rooms and our own onsen spa overlooking the mountains. We had a great traditional Kaiseki meal paired with some local sake. And to cap off the evening, I spent a little me time at their Bar Bamboo sipping on reasonably priced Hibiki 21 and Yamazaki 18 Whiskeys. All in all, highly recommended and we will most certainly return if we're ever in Japan again.
5
- Room and Amenities
- Facilities
- Customer Service
- Cuisine
- Bath
- Satisfaction