Thank you to Manager Kobayashi, our attendant host Yusuke, and everyone at Kinnotake for the hospitality, service, and beautiful and clean suite. It was our first time in Japan, we look forward to returning again.

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Executive Suite with Open-Air Bath"SORA" -Smoking

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All I can say is Big Mac is the best server I have had in my entire life. He was charming, funny and attentive. Mac made our dining experience an absolute delight. We will be looking forward to the stay.

We <3 Big Mac

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Executive Suite with Open-Air Bath"SORA" -Smoking

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My husband and I stayed in the Sora room for our honeymoon. Staying at Kinnotake was an absolute spectacle, a dream of a lifetime. Nothing in our stay fell short of expectations, everything exceeded our expectations and more. From the amazing meals, to the comfort of our beds, to the relaxation in the onsen, and to the service, we are in awe.

We need to specifically highlight the service Misa and Yusuke provided during this stay. They went above and beyond to make our trip memorable and treated us like royalty. We have never had an experience like this before and cannot wait to come back!

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Executive Suite with Open-Air Bath"SORA" -Smoking

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Had a wonderful time at this hotel. Staff were great especially the bartender Yuki Takeuchi, I love whisky and he had a vast knowledge and collection of local and international whisky. The private onsen was key would stay again in a heartbeat.

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Executive Suite with Open-Air Bath"SORA" -Smoking

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Excellent service from Staff, great experience from check in, catering to check out. Environment is relaxing and silent, good for a detox trip. Only one thing to improve is about the room with slight smoking smell

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Executive Suite with Open-Air Bath"SORA" -Smoking

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The view from the room’s open-air bath was very beautiful, and the room was comfortable. The staff’s service was excellent. I would like to stay again.
Personally, the only issue was that the toothbrush in the amenities was made of wood (bamboo?), which was a bit difficult to use.
Thank you very much.

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Executive Suite with Open-Air Bath"SORA" -Smoking

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The hospitality and service were excellent, but there were three things that caught my attention:

1. The lighting in the toilet was too dim, and I couldn’t read the remote control’s text.

2. Some of the stairs were made of metal, and without wearing slippers, it was painful to walk on them.

3. I used the open-air onsen in the morning, but the water faucet for adding hot water was frozen due to the severe cold, so I couldn’t make the water warmer.

Despite these concerns, it was a wonderful stay that created lasting memories.

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Executive Suite with Open-Air Bath"SORA" -Smoking

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We used this place for my girlfriend's birthday trip. The hospitality was wonderful, and we could feel the care from all of the staff members. The attention to detail and the service was very comfortable and amazing. We both talked about coming back. She was so happy with the surprise on the bed. It was a great memory. Thank you very much.

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Executive Suite with Open-Air Bath"SORA" -Smoking

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The meals, room, and service were all very good, but I was a bit disappointed with the shower's temperature adjustment. Also, there are some parts of the stairs in the room that are made of reinforced concrete, which might be unavoidable due to the room's structure, but it was still uncomfortable to walk on with bare feet.

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Executive Suite with Open-Air Bath"SORA" -Smoking

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We spent less than 24 hours in Hakone but this was an excellent experience and a great way to end our 8 day trip to Japan. Relaxing is an understatement. The hotel is as quiet as can be. Lovely rooms and our own onsen spa overlooking the mountains. We had a great traditional Kaiseki meal paired with some local sake. And to cap off the evening, I spent a little me time at their Bar Bamboo sipping on reasonably priced Hibiki 21 and Yamazaki 18 Whiskeys. All in all, highly recommended and we will most certainly return if we're ever in Japan again.

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Executive Suite with Open-Air Bath"SORA" -Smoking

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