Kinnotake Tonosawa Review
Ambassador Suite with Open-Air Bath "Sora"
Total 5
# of reviews 1
Pleasant sense of escapism
Reviewed:Sep.19.2024 Stayed:9.2024
あこ san NO ANSWER Couple
Everything was wonderful and fantastic! This was my first stay, and I chose "Sora" because I heard I could stay at a great price. The fragrance, interior, and view were all amazing, and I unexpectedly enjoyed the Mid-Autumn Festival moon from the bath. The customer service was excellent, and I deeply appreciated the perfect handling of my companion's food allergy, which I hadn’t even been aware of. I’d like to express my gratitude to the cooking staff and others I didn’t interact with directly. The surprise birthday plate for my companion was a big success—I’m really glad I requested it. I treated myself a bit for this extraordinary experience, but it felt worth every penny. The dishes, presentation, and tableware were truly exceptional, and I lost track of time enjoying the delicious food. I also used the bar and had a relaxing time—thank you for that! Since my room was in a pre-opening phase, I’d like to mention a few points for improvement (not complaints). I intended to ask for the fireplace to be lit, but it wasn’t. When the room was dark, both my companion and I kept bumping our feet on the edge of the bed, resulting in a pretty significant bruise for me. It’s quite dangerous. My companion mentioned that the bathroom lock on the third floor seems to have been broken for a while, which is a shame. Overall, it was a lovely experience that makes me want to visit again. Thank you!
- Stayed Room
- Ambassador Suite with Open-Air Bath "Sora"
Staff Comment (From Kinnotake)
We appreciate your feedback regarding food allergy handling and the surprise birthday plate, and we’re glad they added to your enjoyment. Your valuable comments about the fireplace and the bed area are noted, and we will use them for future improvements.
We look forward to welcoming you back and are grateful for the lovely memories you shared.