The warmth of the wood in the private outdoor bath in the guest room was very soothing and provided a truly relaxing experience. The attentive service from the staff was also excellent. The location is peaceful and surrounded by lush greenery, yet only a 5-minute taxi ride from Hakone Yumoto, making it convenient for travel. I have been choosing this place for winter hot springs.

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From the welcome to check-in and check-out, it was a very pleasant and relaxing stay.

The smiles of all the staff who assisted me were wonderful, and their service was exceptional.

When a little accident happened after dinner, they responded quickly and effectively, preventing my face from swelling or bruising.

The ryokan's interior design and room decor were perfect, and the open-air onsen was ideally placed with just the right temperature. I was able to enjoy a long soak in the pen-air onsen at night without being bothered by bugs. The shower room was also clean and well-maintained.

Both breakfast and dinner were delicious and quite substantial. When I was unsure about which sake to have at dinner, they explained it clearly, allowing me to enjoy a wonderful drink. "Fly Me to the Moon" was particularly tasty.

There were many other wonderful aspects, but I will conclude here.

All the staff had such lovely smiles. Thank you for your care.

I would love to stay again when I visit Hakone.

Thank you for the gifts you gave upon learning it was my birthday; I will cherish them.

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Standard Room with Open-Air Bath "Haruka"

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I had been wanting to stay here for a long time, but due to various circumstances, it hadn’t been possible until now. I finally got to enjoy my stay! I was very satisfied with the spacious, open room, the open-air onsen, and the delicious food. Above all, the hospitality of all the staff was wonderful. I would like to stay again in another season.

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Standard Room with Open-Air Bath "Haruka"

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The service is good and the facilities around the room are well explained by the staff. The food variety is very good and all the food are tasty. I have a pleasant and enjoyable experience and i am looking forward to another stay in the future.

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Standard Room with Open-Air Bath "Haruka"

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It was a long-awaited return, and it was truly exceptional. The hospitality was excellent with everyone being friendly and attentive, and we were rejuvenated by the smooth quality of onsen. The meals were inventive and unique; my mother and I were deeply moved. Both the Japanese and Western-style breakfasts were delicious, and we were delighted that we could have seconds of rice, bread, and soup. We've already made a reservation for December and look forward to visiting again. Thank you very much!!

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Standard Room with Open-Air Bath "Haruka"

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My wife and I recently had the pleasure of staying at this exquisite ryokan, and it was nothing short of an extraordinary experience. From the moment we arrived, we were enveloped in a sense of calm and luxury that made our stay truly special.

The service was impeccable. The staff were attentive, courteous, and went above and beyond to ensure our comfort. From the warm welcome to the thoughtful gestures throughout our stay, we felt incredibly well cared for. Every request was met with a smile and prompt attention, making us feel like honored guests.

The culinary experience was a highlight of our stay. Each meal was a masterpiece, showcasing the finest seasonal ingredients and traditional Japanese flavors. The dinner was a journey through exquisite tastes and beautiful presentation, and the Japanese style breakfast was equally delightful, offering a perfect start to our day. The care and skill that went into each dish were evident and deeply appreciated.

Our room was spacious, impeccably clean, and thoughtfully designed with a perfect blend of traditional aesthetics and modern comfort. The beds added to the authentic atmosphere, while the amenities provided every convenience we could ask for. It was a serene and inviting space where we could relax and unwind completely.

The open-air onsen was a blissful retreat. Surrounded by nature, soaking in the hot spring water under the open sky was a magical experience. The water was soothing, and the setting was tranquil, providing the perfect environment for relaxation and rejuvenation. We spent hours enjoying the onsen, feeling our stresses melt away.

Our stay at this ryokan was truly special and unforgettable. Every aspect of our visit exceeded our expectations, from the exceptional service and exquisite food to the warm hospitality, spacious room, and fantastic onsen. It was the perfect getaway for my wife and me, and we left feeling refreshed, pampered, and deeply grateful for the experience. We highly recommend this ryokan to anyone seeking a luxurious and authentic Japanese stay. We can't wait to return!

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Standard Room with Open-Air Bath "Haruka"

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The setting is beautiful and quite peaceful, however, there is no public onsen and the beds in the room are of very poor quality, for the price charged at Kinnotake, we expected much higher quality beds. The beds are low quality spring mattresses, with no mattress topper hence it is very uncomfortable to sleep on. At this price, we do expect much more of the beds and the hotel facilities (public onsen, gym etc).

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Standard Room with Open-Air Bath "Haruka"

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From my first visit here, it was an extraordinary experience. The staff went above and beyond, ensuring every detail was perfect for our stay. The rooms were breathtaking, complete with their own in-suite onsen. As I indulged in a spa treatment, the experience surpassed mere words, leaving me in a state of unparalleled relaxation. Their attention to detail is impeccable, and the expertise of the spa staff is truly remarkable. Furthermore, the culinary journey was nothing short of exceptional; it felt like a gastronomic symphony.

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Standard Room with Open-Air Bath "Haruka"

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The facilities, meals, and staff were all wonderful and excellent! However, we had a difficult time getting a taxi on the way back, and when we went to the bus stop in the rain, we were refused service, so we couldn't catch the train we wanted. It was quite a hassle. Regarding transportation, I think immediate action is necessary rather than just saying "We couldn't catch a taxi." If this issue is not addressed, I will not visit again.

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Standard Room with Open-Air Bath "Haruka"

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