Kinnotake Tonosawa Review

Standard Room with Open-Air Bath "Tsuki"

Total 4.8

# of reviews 5

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First time staying for multiple nights

Reviewed:Nov.05.2024 Stayed:11.2024

もうすぐシニア san Mr. Family 60s

As a repeat guest, I have always had a wonderful experience, and I would rate my overall experience almost perfect. If I were to make a few requests, they would be:

I would like to know the reason for the delay in the gym’s opening. If possible, I would love for the gym and pool to be open from early morning until around 10 PM.
The spa’s hours overlap with the meal times, so it would be great if this could be reconsidered.
A shuttle service would be appreciated (even if it’s a paid service).
I will definitely visit again.

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4

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you so much for being a repeat guest and for your valuable feedback. We truly appreciate your suggestions regarding the gym hours, spa timings, and shuttle service. We will take these into consideration as we strive to improve our services. We look forward to welcoming you again soon!

Amazing stay

Reviewed:Jun.18.2024 Stayed:5.2024

Anneke san Ms. Couple 30s

We loved every second of our stay! The team was amazing, ensuring we had everything we needed to make it a memorable night. The amenities are beyond beautiful and the food was delicious. We can't wait to go back!

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Your feedback warms our hearts! We're thrilled you loved your stay and that our team could make it so memorable. Looking forward to your return!

Healing Time

Reviewed:Jun.16.2024 Stayed:6.2024

おひとり様 san Ms. Alone 50s

As always, I was able to relax and unwind.

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5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for always choosing us. We are glad you could relax and enjoy your stay. We look forward to welcoming you again soon.

It was a wonderful birthday.

Reviewed:May.14.2024 Stayed:5.2024

かえるこ san Ms. Family 30s

We stayed for my husband's birthday and were able to relax and unwind in a very quiet and naturally surrounded environment, away from the everyday hustle and bustle. The unexpected chorus of frogs in the rich natural setting was quite a surprise, but it turned into a fond memory that made us laugh. We appreciated the consideration to not overlap too much with other guests, and we secretly imagined if it was intentional. Thank you to the staff for their hospitality.

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自然に囲まれたお風呂を楽しめます。 テレビのないお部屋でゆったり過ごせます。 お食事もとても美味しかったです。

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for staying with us for your husband's birthday. We're delighted that your stay at Kinnotake Tonosawa was a pleasant memory filled with laughter, and that we could support your comfortable stay. We look forward to serving you again soon.

The underrated Ryokan in Hakone

Reviewed:Apr.19.2024 Stayed:4.2024

Kua Choon Sheng san Mr. Couple 30s

This ryokan in Japan stands out as the best I've ever experienced. The service is impersonal and attentive, with staff always ready to assist and ensure your comfort. Both breakfast and dinner, included in the stay, are of exceptional quality. The room cleanliness is impeccable, leaving no room for complaints. Thumb up to their staffs.

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Private in room Onsen Superb japanese dinner

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

I'm delighted to hear such positive feedback about our ryokan! It's our pleasure to provide personalized and attentive service to ensure your comfort. We take great pride in the quality of our meals and cleanliness of our rooms. Thank you for recognizing our staff's efforts. We look forward to welcoming you back in the future!
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