Our family of three recently stayed at your wonderful Japanese-style onsen hotel, and we were thoroughly impressed by the exceptional service we received.

We were especially grateful for the attentiveness during breakfast, where the staff went above and beyond to make our experience enjoyable. A special mention goes to your team member, センさん, who not only introduced the dishes to us with great detail but also kindly recommended some fantastic nearby attractions. It truly made our trip even more memorable.

When we returned to pick up our luggage, we were pleasantly surprised that your staff took the initiative to bring our belongings to the hotel entrance. These thoughtful touches really highlight the quality of your service.

We would love to stay at your hotel again in the future and look forward to seeing how you continue to improve. Thank you for making our stay so delightful! Wishing you continued success and excellence.

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Considering the cost, the quantity and quality of the food could be improved to make it perfect.

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The rooms and hotel are beautiful. The staff can’t do enough for you. The location is stunning too.
Highly recommended.

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We spent 2 fabulous nights and wish we had planned to stay longer. The room was comfortable and well equipped, the private bath a luxury we enjoyed many times a day. The fully stocked fridge was also much appreciated.
We really enjoyed all our meals which were tasty, imaginative and beautifully presented.
The staff were all lovely, warm, welcoming, knowledgeable and accommodating. But a special shoutout to Miss Yuica Kobuko who does everything with such sincerity that it truly touched our hearts. Thank you for the wonderful time.

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Kinnotake Tonosawa had the perfect room to retreat to after a day of exploring around Hakone. My wife and I both took long soaks in the relaxing private outdoor onsen bath. The staff could not have been more friendly or helpful. We were very impressed with the level of service. The breakfast room provided a beautiful view of the valley, and the Japanese food exceeded expectations. The room was not overly expensive, and it's definitely a great value.

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I was finally able to stay at this ryokan. I've wanted to visit for a long time. As soon as I entered, I could feel the quiet and relaxed atmosphere. The staff's attentive service was also very good. I appreciated their thoughtfulness in changing the course meal since I had communicated my dislike for seafood in advance. The welcome drink, with choices from the menu, made it hard to decide. The fireworks on the terrace at night were beautiful, and enjoying them with a drink created great memories. Both dinner and breakfast were very delicious, and the onsen felt wonderful, leaving my skin smooth. The view of the bamboo from there was very calming. I look forward to seeing the different scenery through the seasons and would love to visit again.

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Staying here was magical. The staff were so incredibly attentive (also spoke very good English!), the food was beautiful & delicious, and the room with private onsen was spectacular. The hotel and staff made our stay so so special. We were celebrating our wedding anniversary and we were made to feel so celebrated by the hotel- from a personalized dessert to balloons and flower petals in the room. I cannot recommend this ryoken enough. Thank you Kinnotake Tonosawa!!

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We stayed at this accommodation during my pregnancy. They changed the meals to those suitable for pregnant women and the staff took great care of my well-being throughout our stay. Their hospitality made our couple’s trip an unforgettable experience.

When we were leaving, they gave us a protective charm for safe childbirth from Hakone Shrine, which deeply touched us. This place has the best food and staff hospitality. We will definitely stay here again. Thank you very much.

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I finally managed to visit with a friend when our schedules aligned. The room, onsen, food, and staff were all excellent. The open-air onsen in the room was incredibly relaxing—I could have stayed there forever, listening to the frogs and admiring the bamboo grove and hydrangeas. I was also delighted by the surprise birthday celebration. I look forward to returning to Hakone next time. Thank you for the wonderful rejuvenation experience.

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My partner and I stayed for 3 nights and we had an outstanding experience. Coming from 10 days in Tokyo, this was the perfect way to rest and relax in our private onsen surrounded by beautiful nature and bamboo groves. The room was very spacious and serene, it had a large bed, comfortable lounging area, kitchenette, and several amenities included. We enjoyed the daily kaiseki breakfast and dinner, the cocktail bar, and the teppanyaki just up the street. We can't say enough great things about the hospitality by all the staff, the level of service, and everything that came with it. This is probably one of the nicest hotels we've ever stayed at. Arigato gozaimasu!

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We recently stayed at Kinnotake Tonosawa and had an incredible experience. Our room on the ground floor boasted a traditional Japanese stone onsen, which was truly rejuvenating. The service was exceptional, with staff going above and beyond to ensure our comfort. I highly recommend this hotel for a luxurious and relaxing getaway.

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When we told a friend about our trip to Japan for our honeymoon she couldn't have recommended Kinnotake Tonosawa high enough and we are so glad we took her recommendation. We had high expectations and it surpassed all of them! The service was incredible and felt so personal, our food was the best of our trip (especially the teppanyaki dinner), and we were able to truly relax after a few hectic days in Tokyo. Our only downside was that we wished we had booked more than one night! I was a bit nervous before leaving that it would be hard to get to, but it ended up being even easier than I expected via public transportation. We already want to come back and if you're thinking about staying, I would book right now!!

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I have visited Sengokuhara before, but this was my first time at Tonosawa, and I was also impressed by the spaciousness of the place. The meals were delicious, and the rooms were of a comfortable size, making them easy to use. The outdoor onsen in the room was large, and I didn't feel the need for a communal bath. The dining area had ample space, and I didn't feel bothered by neighboring seats. The spa was also great. I will definitely visit again.

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