We stayed at Kinnotake Tonosawa Hakone and had the most memorable experience of our Japan trip.

It started off with one of the staff members greeting us at the entrance and leading us into the lobby where we sat down and completed check-in whilst drinking tea and a dessert of our choice which were both delicious.

A staff member then brought us into our rooms and gave us a tour of the amenities and we were left to relax on our own. The room was very spacious, tidy and have very generous seletion of complimentary drinks and snacks. The main highlight of course was our own private onsen with a stunning view that we immediately soaked in to relax.

Another thing to note is that we were provided with yukatas, with my female partner being given the choice of different patterns for her to choose from. They were very confortable and positively added on to the ryokan experience.

We then had our dinner which was several courses of top tier dishes. We tried more variety of food here than our entire week spent prior to our stay at this ryokan and is easily the most delicious and filling meals we’ve had in Japan.

The staff really pays attention to your needs and really took notice when we mentioned it was our honeymoon. We were greeted with a surprise that accompanied our dessert alongside a very nice gift towards the end of our stay that will remain in our memories forever.

We also opted to receive treatment at The Moon Spa and the two ladies there know their stuff! Me and my partner have never been more relaxed in our lives and even fell asleep here and there, my body felt better than ever after a busy itinerary exploring Japan.

The facilities, food and the rooms were top knotch but the staff members really make it so special, everybody was so nice and attentive. They made a lot of effort to communicate in English and we never felt like there was much of a language barrier.

Thank you for such an amazing experience, we are hoping to come back sometime in the future!

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Deluxe Room with Open-Air Bath "Hikari"

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My husband and I had the pleasure of staying at Kinnotake Tonosawa for one night on the way from Osaka to Tokyo as part of a vacation trip to celebrate our recent wedding. I was looking for an onsen resort that was quiet, understated, and relaxing, and Kinnotake Tonosawa ticked all the boxes. We were warmly welcomed, and received amazing service. The room was beautiful, and had everything we needed. The private onsen bath on the balcony that looked out into the bamboo forest was the highlight, and we thoroughly enjoyed using it at all times of the day. It was raining during our stay, which made the onsen soaks even more enjoyable as you could just sit in the water and listen to the sounds of the rain and forest. The dinner and breakfast meals were also top quality, and we enjoyed trying everything that was placed in front of us.

The hospitality and service were the best part of the trip, however, and the thing that will make us return: staff were welcoming, accommodating, and constantly doing their best to provide what we desired. We had a lovely set up in our room that congratulated us on our wedding, and received special Kinnotake Tonosawa chopsticks as a present to take home. They will be well treasured. Also, after hearing my offhand comment about the incense they used throughout the hotel, I was given some to take home. We had a wonderful stay, and were very impressed by how well taken care of the hotel was. We will be back some day soon.

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I was very satisfied with both the onsen and the room. However, regarding the meals, it would be appreciated if there could be more flexible arrangements, such as delivering the food to the room later, in cases of illness or lack of appetite. I understand there may be management issues, but I think it would have been even better if I could have eaten at my own pace in my room later, even if the food had cooled down, rather than having hot food served as is. The option to have warm dishes served immediately is nice, but having the choice to eat in the room at my own timing would have been preferable.

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Everything from check-in to check-out was perfect. I had an absolutely wonderful time. I was particularly impressed by the 10,000 yen discount voucher, as it was my first time experiencing such an offer. I will definitely use your services again. Thank you very much.

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I enjoyed a relaxing time

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I had previously stayed in Sengokuhara and had always wanted to try staying in Tonosawa. When I found a good plan this time, I decided to book it. The room was simple but the natural wooden flooring was very pleasant. The open-air onsen was especially wonderful, with excellent onsen quality and temperature. I was very satisfied and took five baths, the most I’ve ever had. The only downside was that the room’s refrigerator didn’t keep the beer very cold, which was a bit disappointing. The meals, both dinner and breakfast, made good use of local ingredients and were very satisfying in terms of quantity, quality, and taste. The staff’s response, from those who welcomed us outside in the sweltering heat to the front desk, guest rooms, and dining areas, was outstanding, making our stay very pleasant. I would love to stay here again if the opportunity arises. Thank you very much.

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After a busy period, I took time off before the long weekend and decided to indulge in onsen retreat with the books I had been wanting to read. It wasn't for sightseeing; I wanted easy access from home and a quiet environment.

Despite the rainy weather, I was able to enjoy the leisurely time I had hoped for. The staff were pleasant, and I appreciated the richness of living without television. The reading light provided made it comfortable for me. If I had one request, it would be for the lighting in the washroom area to be brighter; it was a bit dim for doing makeup. Though, spending time in my natural state was also quite nice.

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In a well-appointed room, serene lighting,
Spacious open-air onsen as well,
It was a luxurious time.
The onsen water was gentle and left my skin smooth.
The service from the room attendants was also excellent.
Of course, the meals were delicious too.

I look forward to visiting again.

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We chose this ryokan for a mother-daughter trip as my daughter's birthday was approaching. Once again, we were deeply moved by the attentive care of the staff. The new staff member who served us on the first night spoke excellent Japanese and enthusiastically explained the dishes, and their lovely smile made our time enjoyable. The meals were delicious both days, with a noticeable change on the second day. The seared beef sushi, added at my daughter's request, melted in her mouth just as she hoped. We made multiple trips between the princess beds and onsen... My daughter loves this spa. Thanks to you, she feels refreshed and ready to tackle her work.

It was the perfect birthday celebration. Thank you so much to all the staff. Next time, we'll stay in the room with the stone onsen.

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We booked 3 rooms. Everything was perfect and the service was top-notch.

If I had to nitpick, one issue was that certain services were offered to one of the rooms but not the others (eg TV, pyjamas). I wonder why there was a difference in amenities offered when we all paid the same amount per person.

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Unfortunately this ryokan is under construction, which creates a very unpleasant experience & ruins the tranquility. It’s beautiful and the staff was great. Food was solid. But the construction ruined the experience. It really should be closed while construction is taking place.

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During the cherry blossom season, I stayed for an early birthday celebration (the blooming forecast was spot on!). This marks my third visit. The meals have improved in both seasoning and ingredients since my first stay, providing a satisfying experience. For elderly guests, quality over quantity is appreciated. One suggestion is regarding the "sakura shrimp tempura," a personal favorite. Since a small amount suffices, perhaps serving it with "udon" or "soba" noodles as an accompaniment would improve its palatability...? Another concern is regarding bed height, which I mentioned in a previous survey. The height is a bit awkward and poses difficulty for elderly individuals (with weak legs or back) to get up. Is there a solution...? This time, the water temperature was just right, and the staff's pleasant demeanor contributed to a satisfying stay. Thank you!

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Deluxe Room with Open-Air Bath "Hikari"

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We were so impressed and delighted by our time here. I have never felt so well taken care of at any establishment in my life compared to Kinnotake Tonosawa. Me and my fiance were always well cared for by every member of the staff (even compared to the hospitality we had experienced so far in Japan) and felt that every interaction was genuine. Yuta-san in particular was so kind and attentive. From being greeted outside the ryokan to checkout, we felt so well taken care of in every moment. They offered to coordinate sending our luggage to the closest station so we didn't have to lug it around while checking out the rest of Hakone on checkout day, and also gave a complimentary ride down to the station which was highly appreciated!
Our room was so spacious, beautifully designed and stocked with so many complimentary amenities and a minifridge. The private onset bath was like out of a movie - with the bamboo in the background and being able to adjust the temperature. I am a bit of a germaphobe but the wooden bath was extremely clean and well maintained.
We also got the kaiseki dinner and traditional Japanese breakfast. Highly highly recommend getting these options as they were delicious and healthy. I felt that the meals could've easily been served at a Michelin star restaurant.
We stayed here at the end of a 2 week trip in Japan and felt that it was the perfect last night in Japan as we got to rest our tired legs and feet. Highly highly recommend this place, I was looking at other options that were less costly but am 100% confident that this luxury experience was totally worth it. If we visit Japan again I would definitely consider staying here again.

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