Kinnotake Tonosawa Review

Junior Suite with Open-Air Bath and Tatami "Hikari"(94㎡)

Total 4.8

# of reviews 10

Filter
Reviews
Type
Gender
Ages

Perfection!

Reviewed:Oct.17.2026 Stayed:10.2026

Michelle san NO ANSWER Couple 40s

My husband and I stayed two nights in early October and we absolutely loved it! Every part of the hotel exceeded our expectations. The attention to detail when checking in and out was amazing. The meals were fantastic. We highly recommend upgrading to the teppanyaki dinner option if you can, it was probably the most memorable experience during our stay in Japan. We did not get a chance to have any spa services, but would have if we had more time. The private bath was exactly what we needed after a long day of sightseeing. It was both peaceful and romantic. We could not recommend Kinnotake Tonosawa more!

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for choosing Kinnotake Tonosawa for your stay in Hakone and for sharing your wonderful review. We are delighted that your two-night stay exceeded your expectations, from our attentive service to the peaceful moments in your private onsen. Knowing that our teppanyaki dinner became one of the most memorable highlights of your journey to Japan fills us with joy. We sincerely appreciate your high recommendation and look forward to welcoming you back to Kinnotake Tonosawa for another romantic and relaxing getaway in the future.

The Sound of Rain

Reviewed:Sep.20.2026 Stayed:9.2026

Kiyo san Mr. Family 50s

We stayed here to celebrate our 25th wedding anniversary. Although it was raining, the environment was so quiet that the rain felt like relaxing background music. The dining, onsen, and staff service were all very satisfying. Thank you for a wonderful stay

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you very much for choosing our ryokan for your 25th wedding anniversary. We are honored that you enjoyed a relaxing time with the soothing sound of rain, our dining, private onsen, and service. It brings us great joy to have been part of your special celebration. We look forward to welcoming you back to our ryokan in the future.

A very satisfying stay

Reviewed:Jun.29.2025 Stayed:6.2025

コギー san Mr. Family 60s

It was a lovely inn, just as I had hoped. The meals were delicious and well-portioned, giving a strong sense of satisfaction. The staff were friendly, and I was able to spend my time comfortably. I heard that the facility had been changed to a pool, but I think it would have been even better if there were a large public onsen and open-air onsen.

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you very much for staying with us.
We are pleased to hear that you were satisfied with the meals and our staff’s hospitality.
We also appreciate your valuable feedback regarding the large public bath and open-air bath, and will take it into consideration for future improvements.

Amazing!

Reviewed:May.01.2025 Stayed:4.2025

CarboCam san Mr. Couple 50s

Wonderful place. Service was fantastic.

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you very much for your kind words. We are glad to hear you enjoyed your stay and appreciated the service.

A wonderful stay

Reviewed:Nov.05.2024 Stayed:11.2024

ぺぺち san Ms. Family 20s

As a working professional, I wanted to gift my family a special trip, so I chose to stay here. The staff's attention to detail was amazing, and we were able to relax throughout our entire stay. The meals were delicious, with seasonal ingredients that we truly enjoyed. I would definitely love to stay again if the opportunity arises. Thank you very much.

Book This Room

木漏れ日が美しく気持ちの良い朝風呂でした

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for choosing to stay with us. We are so glad to hear that you had a wonderful time with your family. It’s great to know that you enjoyed both the meals and the service. We look forward to welcoming you back for another stay in the future!

Ms.

Reviewed:Oct.27.2024 Stayed:10.2024

DG san Ms. Friends 60s

Lovely setting and room. Staff SOnice and efficient. Thank you!

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you so much for your kind words! We're delighted you enjoyed the setting and room. We truly appreciate your feedback and hope to welcome you again soon!

Amazing experience

Reviewed:Sep.27.2024 Stayed:9.2024

Alejo & Mena san Mr. Couple 60s

Will be a great experience in a Japanese style hotel! The staff very friendly, the suite great with the thermal plunge open in the terrace! The food delicious and the complete massage was very relaxing.
We want to say thank you very much to all the staff but specially to Hue, a young lady from Vietnam who did all the efforts for us to enjoy the great service and food in the hotel!

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you so much for your kind words! We’re thrilled to hear you had an amazing experience. We appreciate your recognition of Hue and our staff. We hope to welcome you back soon!

A blemish on the pearl

Reviewed:May.30.2024 Stayed:5.2024

60代のおっさん san Mr. Family 60s

We have been staying annually since the COVID-19 pandemic started. While it's very relaxing, I wonder if the small bathtub is sometimes a drawback. I would like to be able to stretch out my legs and relax more comfortably.

Book This Room

4

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for your continued patronage. We sincerely appreciate your feedback regarding the size of the bathtub. We take your comments seriously and will strive to ensure a more comfortable experience for you. Thank you for your ongoing support.

I stayed at "Hikari" for the first time.

Reviewed:May.14.2024 Stayed:5.2024

シナプス san Mr. Family 60s

I usually stay in the club floor, but this time, I stayed at "Hikari" for the first time. The facilities in the room were almost the same, so I was able to relax sufficiently. If I were to say something, it would be appreciated if the room lighting were a little brighter.

Book This Room

5

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you very much for staying at "Hikari" room. We are very pleased to hear that you have switched from the Club Floor to Hikari and that you are satisfied with your room. We will take your comments regarding the lighting in your room very seriously as valuable feedback. We will continue our efforts to make your stay more comfortable. We sincerely look forward to serving you again.

Stay Experience

Reviewed:Dec.29.2023 Stayed:12.2023

Ashley san Ms. Couple 30s

Had a wonderful stay! The dining was by far my favorite experience--had a great time talking to the chef and tasting the curated meal. Customer service was amazing--all the staff were very attentive. The bath was nice, however, it would've been nice to know that the community bath was under construction. Felt like a missed experience given how much was paid for the whole experience! Would love to come back and enjoy it one day.

Book This Room

4

  • Room and Amenities
  • Facilities
  • Customer Service
  • Cuisine
  • Bath
  • Satisfaction

Staff Comment (From Kinnotake)

Thank you for sharing your experience! We're delighted to hear that you had a wonderful stay with us. It's fantastic to know that you enjoyed the dining experience and had a great time interacting with our chef. We apologize for any inconvenience caused by the community bath being under construction during your visit. Your feedback is valuable to us, and we will strive to ensure better communication regarding such matters in the future. We truly appreciate your kind words about our customer service, and we would love to welcome you back for another enjoyable stay.
PAGE TOP