We stayed for two nights during the Obon holiday. The quiet and relaxed atmosphere allowed us to truly refresh. Both breakfast and dinner were exceptionally delicious, and we had a wonderful time. Above all, we are so grateful for the outstanding service from all the staff. We will definitely stay here again on another special occasion. Thank you so much.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

Thank you so much for everything.

The towel art and bouquet for our surprise were beautifully prepared, exceeding our expectations and making it a truly special memory. The staff were remarkably polite and attentive throughout our stay. The room was extremely comfortable, reflecting the high quality of service. This is a ryokan I highly recommend for anniversaries and special occasions. Thank you for a wonderful time; we would love to return.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

Crossing the suspension bridge was exciting, and the entrance had a wonderful atmosphere. Parking was spacious and easy to use. The staff provided smart, friendly service with a comfortable distance. We also enjoyed the complimentary lounge drinks.

Dinner was beautiful and delicious, highlighting the true flavors of the ingredients. Breakfast (Japanese style) was equally great. The room's open-air onsen was relaxing with a great view, though voices from the neighboring onsen were a bit noisy at night. Overall, it is a great ryokan, and we would love to stay in a different room next time.

Stayed room

Standard Room with Open-Air Bath "Tsuki"（70㎡）

I booked this stay to celebrate an anniversary.
Through our email exchanges before our arrival, the staff accommodated our requests perfectly, allowing us to welcome the day of our stay with absolute peace of mind.

As we got off the bus and crossed the bridge, we found a wonderful entrance surrounded by bamboo. The moment the staff standing at the entrance spotted us, they rushed over to welcome us and carried our luggage. We sat on a comfortable sofa in the lobby, enjoyed our welcome drinks, and received a thorough explanation of the facilities during the check-in process. The room was spacious enough for the two of us and exceptionally clean. We also enjoyed our delicious meals in a relaxed atmosphere while looking at the scenery outside.

When we were enjoying the breeze on the sofa outside the lobby before dinner and after breakfast, the staff thoughtfully brought us the complimentary drinks menu, saying, "Would you like something to drink?" Although many of the staff members were from international backgrounds, I was deeply moved by how politely and wholeheartedly every single one of them strove to show us hospitality.

I had seen some other reviews mentioning that international guests were noisy or that the bath was disappointing. However, on the day we stayed, there were many overseas guests, yet everyone was quietly enjoying this wonderful inn. Furthermore, while the bathtub showed a slight sign of aging, such wear and tear over time is perfectly acceptable for natural wood, so I did not experience any discomfort at all.

For us, who simply wanted to do nothing and spend a relaxing time, this stay was well worth more than the amount we paid. My companion was also incredibly happy, saying it was the very first time they had stayed at a hotel where they felt absolutely no disappointments.

To all the staff members who gave us such a wonderful time, thank you very much.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

I stayed at this ryokan to celebrate my boyfriend's birthday. We truly felt the warmth of the staff through various thoughtful touches, such as the lovely towel art in our room, the message plate after dinner, and the gift of incense.
The location was also excellent, being close to Hakone-Yumoto Station with a bus stop right nearby, which made it very convenient. Crossing the suspension bridge to enter the property added even more excitement to our arrival.
The staff responded to us with utmost politeness and care, allowing us to spend a deeply relaxing time.
For our accommodation, we chose the room "Tsuki" on the first floor because the bamboo scenery looked beautiful. The view from the open-air onsen was spectacular, and we were able to enjoy dipping in the hot spring multiple times.
We also utilized the private rental pool and the personal gym, and both facilities were exceptionally clean and wonderful, making our experience highly enjoyable.
Every single dish of the Kaiseki dinner course was delicious, satisfying both our eyes and palate. Furthermore, we had a delightful time chatting with the staff, who willingly took photos for us.
The sparkler fireworks after dinner also became a truly wonderful memory.
It was such a beautiful inn that we felt sad to check out. We would definitely love to stay here again. Thank you very much.

Stayed room

Standard Room with Open-Air Bath "Tsuki"（70㎡）

No one came out to carry our luggage upon arrival
Room cleaning was not perfect
Poor layout between the shower and the onsen
The room was hard to use
I would not book this room again.
Staff spoke too quietly.

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

From the first moment arriving on the property, we felt taken care of and cared for. The hospitality (and drinks provided) were joyful and calming, and the room was a beautiful retreat in nature in the Japanese mountains. Every meal was carefully considered, adventurous and fulfilling. The staff made us feel like family. The room was fully equipped with anything we might need. We loved it, and we hope we can go back one day.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

Thank you very much for having us at Kinnotake Tonosawa.

No matter how many times we stay here, you always soothe our daily fatigue and bring us so much inspiration and moves us deeply.

The Japanese language spoken by the international staff member who looked after our dining service was excellent, and they showed even more meticulous care and attentiveness than a Japanese person would.

It is an inn that makes me want to stay here again whenever we have the chance.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

The hospitality of all the staff members was very warm, and I was able to spend a comfortable time from beginning to end. The room was also exceptionally clean, and I could enjoy a slow, deeply relaxing time. The meals were also very delicious, making it a truly special memory. I would definitely love to stay here again whenever I visit Hakone.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

This ryokan is a place I had been wanting to visit for the past 3 or 4 years, and I was finally able to stay here the other day. The moment we crossed the Tonosawa Bridge and were welcomed by two staff members as the doors opened, I could immediately feel an out-of-the-ordinary experience. We enjoyed our welcome drinks and desserts in the lounge and were guided to our room, where we were deeply moved by the sense of luxury. There were also many wonderful surprises during our meals. We ordered the premium sake tasting for both of us and thoroughly enjoyed six different kinds of Japanese sake. A trainee staff member was in charge of our dining service, and thanks to their incredibly polite and attentive hospitality, we had a wonderful and enjoyable dinner time.
Since I want to experience this extraordinary getaway again, I would definitely love to stay here whenever I visit Hakone in the future.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

This was sadly the definition of over promise and under deliver. As much as I want to support this hotel and staff I could never in good conscience recommend this hotel.

As other reviewers have noted, the staff seemed to fake hospitality. The rooms were pleasant but wood was old around the Onsen and was not equivalent to a $700/night room.

The premium beef dinner came with 8 small pieces of beef and 4 of those pieces we had to cook ourselves. Half the meal was fish and vegetables. The waiter didn't explain most of the meal. When the whole sweet fish arrived he basically just said to debone the fish with little explanation, which we've never done. We ordered the premium sake option which they forgot to give us and they made it challenging to get a refund even though they didn't serve us the alcohol, which I found kind of funny.

The in room massage was done on our beds, no less. The 2 massage therapists rolled around our bed until my wife eventually had enough and had to tell the therapists to leave. My male therapist was great, but her female barely put any pressure and was basically tickling my wife halfway through.

We spent almost $1800 for 2 nights. We left after the first night and went to Kyoto instead. Their cancelation policy states they will charge a cancelation fee of 80% of the price if canceled with 1 business day notice. They are refusing to refund anything for us after canceling our 2nd night.

It just felt like it was a fake nice hotel and I was ready to leave after our first dinner.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

Two years ago, during our first stay, we loved the staff's hospitality, the free-flowing source onsen, and the delicious food. We tried to book again last year, but couldn't make it work due to facility maintenance. This year, there was availability, so this was our second stay.

The staff service remained wonderful and kind as always, which we were happy with. However, it was disappointing that the dinner didn't quite suit my mother and me, although breakfast was as delicious as ever.

What made this stay difficult was that we couldn't book a taxi. Every time we stay, we have a taxi reserved for the next day to take us with our luggage to the Venetian Glass Museum and then to Atami. However, due to the surge in inbound tourists, reservations were unavailable. The hotel staff kindly kept calling to try and make a booking for us until evening, but it was very difficult. Thinking how impossible it would be to board the bus right in front of the inn with my elderly mother and two bags, I spent hours searching for a taxi until late at night. I finally managed to secure a taxi for 12:00 PM the next day around midnight. It was a shame that we couldn't relax properly despite being at an onsen.

The kindness of the staff was our saving grace. Thank you so much!

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

I stayed here to celebrate my boyfriend's birthday.

Since I wanted to surprise him, I exchanged various emails with the staff beforehand, and I am truly grateful that they accommodated all of my requests perfectly. Even when we were running late for our dinner time, they responded flexibly and graciously. The room was also absolutely amazing.

However, it made me feel a bit sad that they forgot to serve us our welcome drinks during the check-in process. Still, everything else was so wonderful that it became a great memory.

It was an inn that made me think, "I want to stay here again." I didn't even want to check out. I will definitely come back to stay again.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

We stayed here to celebrate our 1st anniversary together.

When we arrived near the entrance, the staff was already waiting for us to guide us to the parking space, unload our luggage, and carry it all the way to our check-in seats. Their attention to detail and polite service were truly exceptional. The room was just the right, cozy size for the two of us, and we felt incredibly relaxed as the design and color scheme were completely to our liking. The hydrangeas visible from our private open-air bath were so beautiful, offering a unique charm that can only be experienced during this season. Both dinner and breakfast were served thoughtfully course by course, and every single dish utilizing abundant seasonal ingredients was delicate and absolutely delicious.

We even talked to each other about how we would love to visit this hotel in every season—spring, summer, autumn, and winter. We will definitely come back again. Thank you very much for this wonderful stay.

Stayed room

Standard Room with Open-Air Bath "Tsuki"（70㎡）

I stayed here to celebrate my husband's birthday.

At the time, I was about three months pregnant, and the staff showed so much care and consideration for my needs, including my meals, which allowed me to spend a very safe and comfortable time. Additionally, they even gifted us a safe childbirth amulet from Hakone Shrine, and their warm hospitality remains deeply impressed in my heart to this day.

Since then, I have overcome threatened premature labor and successfully gave birth to a healthy baby last summer. The consideration and encouragement we received during our stay are precious memories for us as a couple.

Thank you very much for such a wonderful time.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

We had a lovely stay at the Kinnotake Tonosawa. The accommodations, customer service, onsen, and food were all second to none! From the moment we crossed the breathtaking bridge onto the property to the moment we checked out, we received fantastic attention from the staff and truly felt like we'd been swept away to a place of solitude, peace, and incredible culinary experiences. Our room and private onsen were a lovely respite and we truly felt at one with nature while in the onsen overlooking the forest and serene waters. Both the breakfasts and dinners provided numerous delicacies via dishes we won't soon forget. Overall we were thrilled with our choice to stay at the Kinnotake Tonosawa while in Hakone and hope others will similarly seek it out in the future to help make an indelible mark on their Japan journey as it did for ours.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

The property was absolutely beautiful; tucked away behind bamboo trees. The hotel staff was exceptional and very accommodating. Between the time we checked in and when we left the next morning, we probably spent four hours in our onsen. It was so peaceful and relaxing to slow down in the middle of our Japan trip. The dinner and breakfast service was excellent as well.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

We stayed at your ryokan to celebrate our 2nd anniversary. I also chose this as the place to express my true feelings to my girlfriend on this special occasion. From the preparation stages leading up to it to the hospitality on the day of our stay, we were deeply moved by the polite and attentive response of all the staff members. All of the services were so exceptional that I would love to rate them beyond 5 stars, and it made us wish to spend another special occasion here again in the future. Once again, I would like to conclude this review by expressing my sincere gratitude to all the employees and staff members associated with your ryokan.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

I first visited in 2025 and found myself back again in 2026. I'm already looking forward to our next visit back (hopefully in the next few years).

My partner and I both talk about Kinnotake being the highlight of our trip - one night is too short, but two nights were perfect. Would highly recommend slotting it in at the end of your Japan experience to maximize the relaxation value :)

The service has been amazing both times - I'm always impressed at how many languages are spoken between all of the staff. I believe I heard Japanese, English, Hindi, Cantonese, and more. It was very easy to converse in English instead of my very broken Japanese!

The Kaiseki meals are SO incredibly beautiful.

Overall, would absolutely not hesitate to stay here again. You won't regret it, just book it.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

Highly recommend! Everything was wonderful. The staff was wonderful to deal with, extremely gracious and welcoming. The room was beautiful and we loved the onsen-bath in the room. The food was delicious. It was a wonderful and relaxing stay. They supplied the yukatas and it was very relaxing. It is a great place to step outside of the stress and relax in comfort.
Our special thanks to our waiter/greeter and our dinner waitress. When we got there, our greeter offered us drinks and a sweet while we did the paperwork. He was also our waiter the next morning. For dinner, we were seated in our own area and our waitress was wonderful. We did use our phones for translating and they did not mind. The staff was wonderful!

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

Everything was absolutely perfect during our stay. We thoroughly enjoyed everything! Every single person was so kind, and the environment of the hotel is very chill and slow-paced. It almost brings you into it. Everything is done to perfection. The Kaiseki meal was easily one of the best meals I have ever had, and the onsen in the room was the cherry on top. The staff went above and beyond to make my partner's birthday so memorable. There was a cake towel decoration on the bed, and the birthday cake was the cherry on top. Absolutely incredible and worth every dime. I highly recommend staying here.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

From the moment we arrived we where treated amazingly by the staff. The location is absolutely stunning, the view, the atmosphere, room, food, the open air bath, activities around Hakone, everything felt for us as a fairy tale. In our 2 days that we stayed here we enjoyed every minute. The staff helped me also with my proposal so I am forever grateful to them for making my idea come to live. For sure the memory that will always stay with us !
If by any chance the staff that helped with planning reads this, once again, thank you and hope to come back soon!

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

They responded meticulously to my personal requests, and I felt their exceptional hospitality. The meals were also very delicious, and I was able to relax and enjoy my vacation thoroughly. Thank you very much.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

This ryokan went above and beyond. They helped coordinate the set up of our room for my proposal to now fiance. Everything was planned and executed meticulously. I cannot recommend highly enough.

Extra mentions to our lovely attendants Hue, Kurena and Manisha.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

I am a returning guest. This time, I visited with my mother to celebrate her birthday. For my mother, who has difficulty with her legs, I requested a safe shower chair, and I also asked for various accommodations regarding her allergies and disliked ingredients. The staff responded promptly and graciously to all our requests, which moved us deeply. (The communication via email was also very polite and truly wonderful.) Additionally, it was our first time trying a late check-out, which allowed us to satisfy our stay even more. I absolutely love the gentle onsen water, which feels like a smooth beauty lotion, and each dish was beautifully presented with great attention to detail, making our dining experience delicious this time as well. We will definitely visit again. Thank you very much for this wonderful time.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

I really loved Kinnotake Tonosawa. It was the first time I stayed at such a fine resort. The staff was always friendly and helpful and guided me to the whole process. The room was truly a dream. It was a splendid view into nature so you could relax easily. Would recommend it over and over again!

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

I strongly recommend the Kinnotake resort as a once in a life time experience. Coming from California, I wanted to visit the main cities but also absorb the lush greenery and slower pace in the peaceful mountain villages. The Kinnotake resort was absolutely beautiful from the spacious rooms and private onsen to the delicious food presented in the dining room. Additionally, they were graciously willing to modify their menu to support my food allergies. The staff were sincerely kind and warm and went out of their way to make you feel special. Not only were we greeted upon arrival but were waved off upon departure until we crossed the main bridge to catch our bus down to the train station. I truly hope that I am able to return someday but if not I wish that others can experience these special moments in time.

Thank you Kinnotake resort!

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

KINOTAKE TONOSAWA is excellent in every possible way. We stayed at many wonderful Ryokans and there were a few that “blew us away”… top notch. But after experiencing KINOTAKE TONOSAWA, my wife and I agree that this is the best Ryokan we ever experienced.

The “ATTENTION TO DETAIL ” from the staff: greeting upon arrival, communicating Check-In policy and assuring our comfort prior to Check-In, Check-In process smooth, informative and complete.
Makes it a point to know our schedule to always be one step ahead in anticipation of our needs/requests.

The ROOM… spacious, clean, beautifully design, view of the greenery and mountain side. Wonderful large Hinoki (Cypress) Open-Air-Bath overlooking the mountain side. Round Fire Pit to enjoy and relax around.
Overwhelming amount of amenities: refrigerator stock with beverages (all free, restocked daily), towels/toiletries, more than you can use in one day and Nespresso Coffee machine.

BREAKFAST and DINNER… Breakfast selection of Western or Japanese meal. Each type of meal is fully thought of and meticulously prepared. Presentation is superb. Taste can only be described as “OISHI” “delicious “. Kaiseki Dinner was great. “ADD ONs” of speciality items takes the set Kaiseki dinner to another level: Awabi (Abalone), wagyu beef, etc.

MUST EXPERIENCE… TEPPANYAKI ZEN. The atmosphere, presentation, taste, quality and quantity
“Excellent”.

ACTIVITIES and SITES… Lots of places to experience. Lots of shops and food places.

A Memorable Experience, yet a little sad that it ended.

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

It is a great location slightly isolated from the crowd, perfect for someone who wants to get a peaceful time during the stay.

Staff are very friendly and helpful. Everything like the hot spring, meals, rooms and service are just amazing

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

We stayed here for one night in between Tokyo and Osaka and were not disappointed. An excellent calm and peaceful setting, with a modern twist on a traditional ryokan. The staff were very pleasant, courteous and professional. The Kaiseki dinner was excellent, especially the steak sushi! The room was very spacious and having a private onsen on your balcony was a great touch. All in all, we were more than satisfied with our stay and experience and if ever we return to the area, we will be sure to stay here again. Highly recommend.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

The food taste was not good as it used to be.
Everything was too salty . And food was old style Japanese food. All marinated and pre cooked. You used to have fresh mild food before which made me go to you all the time.
The smell of the restaurant was so terrible I lost my appetite . The tepanyaki style of beef makes the greasy smell linger all day long even in the morning and to the hall. You should open the windows.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

Our honeymoon at Kinnotake Tonosawa was incredible. The room and facilities were beautiful and the staff was so lovely! We cannot recommend this hotel enough. Dinner and breakfast were also exceptional. The onsen was gorgeous and the location was perfect for getting around Hakone. Stay here if you are coming to Hakone! You won't regret it.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

Our journey with GB began with the celebration of my 70th birthday. Four months prior to the occasion, my wife and I were driving through Hakone and happened to discuss my upcoming birthday. My wife suggested GB, so I decided to be a bit bold and stop by just to take a look.

The person greeting guests outside was very pleasant and kindly showed us around the interior. The stunning entrance, the lobby, and the wonderful hospitality of the staff impressed me so much that I decided on the spot. Since then, we have visited every year. Any small points of concern I may have had are improved with every visit. I can feel the staff’s friendliness deepening in a truly positive way.

The facilities, the cuisine, the hospitality (including their language skills), and the natural scenery are all exceptional. Personally, the view of the Hakone Tozan Railway, the iron bridge, and the valley from the bridge on the grounds is the absolute best. You can even see the railway's switchback from the lobby. It is no wonder this place is so popular with international travelers!

I am looking forward to seeing you all next year!

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

We stayed here to celebrate our 20th wedding anniversary. Over the past 20 years, we have visited the Sengokuhara location four or five times. Since we wanted to travel by train this time, we decided to visit Tonosawa for its convenient access from Yumoto.

The bright architecture and hospitality were different from Sengokuhara, and we truly enjoyed ourselves. Being able to receive spa treatments together as a couple was a wonderful memory—I was so relaxed that I fell asleep halfway through.

One slightly disappointing point was that the food did not leave as strong an impression as our previous experiences at Sengokuhara. However, the staff’s bright and fresh energy was lovely. We were also very touched when the staff, upon learning it was our 20th anniversary during conversation, prepared a congratulatory message in chocolate on our dessert plate.

The proximity to Yumoto is very convenient, and it is a place we would like to visit again. It is just a shame that we cannot visit easily as a family because our child is still in elementary school and there are age restrictions.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

We spent two nights at this fabulous resort. It was amazing. The staff did an excellent work. Everything we experienced was perfection. The check in, the restaurant including the breakfast and the kaizen dinner. The room itself. For us it was Perfect.

Stayed room

Ambassador Suite with Open-Air Bath "Sora"

We had an incredible time here on our travels through Japan. I would highly recommend the facility in general for their hospitality and quality of their rooms. Although the dinner was good, I would be cautious in booking the wagyu beef lover dinner as the dishes mainly focused on seafood instead of beef. Other than the dinner, the overall experience was exceptional and would highly recommend.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

My wife and I stayed two nights at the resort. Every experience was excellent: a warm, personalized check-in; a very spacious room with a large terrace and a hot open air bath overlooking a bamboo forest; nice amenities; exceptional breakfasts and dinners; extremely friendly, courteous and attentive staff. The location was secluded, but still near bus stops. We used Uber for our trip to the Hakone Open Air museum, which was very easy. Highly recommend Kinnotake Tonosawa resort.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

We stayed at the Kinnotake Resort for two nights during our two week honeymoon across Japan and it was absolutely a highlight of our trip. The room was incredible, the staff was so helpful and kind and all the meals were truly events we'll never forget. We had some of the best bites of our trip here. And our time soaking in the beautiful onsen was one of the most relaxing moments I have ever experienced. From the moment you step on the property to the moment you leave, you'll be well cared for here.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

The drive to this hotel is worth staying here, you cross the most magical small bridge, neighboring the train tracks above a a narrow creek. The staff are waiting outside to greet you and assist you with your luggage. The rooms are magic, private hot springs onsen and every amenity you could want, facemasks, kimonos to wear to meals, robes, slippers. Etc.

My only negative is the dinner was a bit more ok the traditional seafood than we personally prefer, but perhaps that is out US preferences. The Western breakfast was terrific.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

Although the staff were very nice and tried hard, the experience just wasn’t what we expected given the price and what we found at other similarly priced properties around Japan. The property is clearly targeted to westerners who want what they imagine the Japanese experience to be (but it felt off compared to the multiple other properties we had stayed at prior). The food taste and quality was below what would be expected for the price of the room. The fact that the pool and sauna cost an extra price per person to use is odd. The room lighting does not make any sense, so it is very hard to use the rooms for anything other than sleeping, yet there are few amenities on the property itself. It would be nice to be given a better explanation of how to access public transit from the property, given its location. Overall, we used the room as a place to sleep and spent as much time away from the property as possible. The food could be skipped - though the on site teppanyaki restaurant was worth the upgrade (while still obviously targeted at westerners, the food quality and taste were far superior to the dining included with the room).

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

Hello
from the moment the private car picked us up from the Odawara train station I knew our stay was going to be magical. The kinnotake resort staff met us outside of the door with warm scented hand towels. During our check in process the staff had us sit near a floor to ceiling window viewing the bamboo trees while they explained the layout of resort and all its amenities. The hospitality was 5 plus. The room was huge modern and clean with a picturesque view and the beds were very comfortable. The onsen was wonderful as we used it every night particularly after a day hiking and viewing Mt fuji. Now last but not least, the food was exceptional. I have not had better food at any resort we have stayed and we have traveled to Italy, Africa and Hawaii and more. If you are contemplating western breakfast or Japanese breakfast get the japanese breakfast you can thank me later. Outstanding 5 stars

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

Not only was the hospitality excellent, but I was also able to spend a very relaxing time without bumping into many other guests. What surprised me the most was the portion size of the Japanese breakfast. I was very shocked by how much food there was, but I was extremely satisfied.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

From arrival to departure, we received very attentive service.
The staff member who served dinner had a very warm and memorable smile.
The room, lounge, and dining areas were all quiet and relaxing, which was very enjoyable.
I would like to visit again.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

I had always wanted to stay at Kinnotake, and I used it to celebrate my boyfriend’s birthday.
From check-in to check-out, every moment, service, and location was wonderful, and I was able to create the best memories.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

I visited 3–4 years ago and it was a wonderful inn, so I made a reservation to return for my partner’s birthday.

The room and the food were still wonderful as before,
but the moment we entered the room, we noticed a moldy smell.
Since it was a special day, we tried to overlook it, but it was overwhelming.

Mold was present throughout the building and gave off an unpleasant odor.
It was visible to the eye.
We paid to use the private sauna, but the shower area smelled strongly of mold and the drains were clogged with waste.
At the bar, there was a glass-enclosed wine cellar, but all the wine was covered in white mold. I thought some might be vintage, but they were all young wines, which was surprising. Around the corks, there was also blue mold. As a sommelier myself, I have never seen a wine cellar in such a condition.

Both my partner and I have mild mold allergies.
We ran the air purifier at maximum and opened the windows for ventilation, but our eyes itched, our noses were congested, and it was very uncomfortable. Sleeping at night was difficult.
As someone who chose this inn, I felt very sorry for the situation.

Because the room, onsen, food, and service are so excellent, it was especially disappointing.
Even though we stayed on a special plan, the experience was so uncomfortable that it almost didn’t feel worth the cost.
Considering the price, more attention should be paid to hygiene.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

Kinnotake Tonosawa was a wonderful experience. I felt like a princess the whole time. This is so far my favourite part of my trip. The private onsen is priceless, the amenities are fantastic, the food was unreal, and the staff are simply wonderful. I would absolutely recommend this stay to anyone.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

I come a few times a year with my family and friends.

This time it had been a while since it rained, and the scent of greenery
filled the open-air onsen.

Except for meals, I stayed in the room
onsen → sleep → onsen.
It truly felt like a reset for my body and mind.

I hope I can visit again next time.
I will keep doing my best in my daily life.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

Overall, I was very satisfied. The amenities were well provided, and I was happy that even the haori was cleaned. I often stay at various luxury inns as a hobby, and I found the items and facilities here very clean and well-maintained.

Personally, I would have liked a samue. While it may go against the inn’s concept, I would also have appreciated a trash bin in the room. The meals were delicious and the portions just right. I ordered the Western breakfast, which was comparable to a café in town, but I would have liked some fruit for dessert. Perhaps the Japanese breakfast would have been better.

That said, this ryokan has become one of the places I would like to revisit. Thank you.

Stayed room

Standard Room with Open-Air Bath "Hoshi"（66㎡）

I was able to take a day off from work, so I wanted to relax in an onsen and stayed for one night.
We stayed in the “Ten” room, and the atmosphere of the room was very lovely. The amenities, the inclusive items in the refrigerator, the welcome drinks, and the sweets such as strawberries and cheesecake were all delightful.

It was heavy snow on the day of our stay, making travel difficult, but the view from the open-air onsen was truly beautiful and impressive. We also ordered additional dishes of abalone and spiny lobster, making the meal even more luxurious, and everything was delicious.

The staff were kind and attentive, and we were able to enjoy a luxurious and relaxing time. Thank you very much.

Stayed room

Presidential Suite with Open-Air Bath "Ten"

We had planned our trip to Hakone for several months, and it was very satisfying.
With a small number of rooms, the inn was quiet and comfortable, even during meals. The room itself was spacious and allowed us to relax comfortably.
We would like to stay here again when we visit Hakone.

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

What a disappointing end to a phenomenal trip to Japan. We stayed at this hotel for one night, and chose it based on the fact that they have great reviews, serve Wagyu, have a gym, and have a private onsen in each room.

For almost $1k USD per night, we leave feeling ripped off. First: the food. The food was just not good. We paid an extra 33k yen to upgrade to a Wagyu lovers menu. 70% of the menu was seafood, with a few small beef dishes sprinkled in. The main course was only 40g (!) Wagyu each that we had to cook ourselves. The meat was chewy and you could find a better quality from a street vendor. Second: the service. The staff are junior, not helpful, and not welcoming. The service at both dinner and breakfast was deplorable. At dinner, they dropped off dishes like they were from a sushi conveyor belt without any description of the food. They looked at our empty glasses without asking if we wanted any refills. During breakfast, they served the first course before our drinks arrived. They never asked if we wanted coffee and seemed inconvenienced when we asked. They served the egg course at the same time as the prior course and so our eggs were cold by the time we started eating them. It felt like a tasting menu setup with airplane food (and actually worse than airplane service). Third: the tacky upcharges. As other reviews mentioned, they miss no opportunity to try to upsell you. There were laminated cards on dinner tables advertising ice cream and water for extra charge. You received free Peroni and cheap Prosecco, but then the cheapest glass of wine at dinner was $30 USD (and not good wine at that).

I struggle writing a negative review but do so in hopes to save others from making the same mistake we did. The two positives I would highlight is that the private onsen is great and the location is beautiful. But you can find the same at another hotel that is likely cheaper and with level of luxury that is matching the price.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

We had a fantastic experience at Kinnotake Tonnosawa! The atmosphere was very special, and the team were extremely kind and friendly, always gentle and helpful. The kaiseki dining experience was wonderful, and we really appreciated how kind the dining team was.
There is only one minor point that I would mention: I would have expected the use of the sauna and pool to be included in the total cost.
Other than that, the overall experience was really nice!

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

My family of two stayed here. The location was quiet, and we were impressed by the staff’s kind smiles and attentive service. The meals were delicious, and we would love to stay here again.
One small point: the indirect lighting was very beautiful, but for us as we get older, the room was a bit too dim for reading or seeing each other clearly. It would be nice to have at least one brighter light. Overall, this is an inn we would definitely like to return to. Thank you.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

My wife and I had a lovely relaxing night at the resort. The facility and the room were exceptional. All the staff were really friendly, polite and helpful. I would definitely recommend it to couples looking for a modern luxury Japanese themed stay/experience.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

I was brought here for my birthday and was able to spend a special time in a quiet and relaxing atmosphere.

The facilities and rooms are sophisticated yet warm, and being surrounded by nature creates a sense of escape from everyday life.

We were able to focus on our time together without worrying about others and enjoy a relaxing moment away from our busy daily routine.

The staff were polite and attentive, maintaining a comfortable distance without being intrusive, which left a strong impression.

I think this inn is perfect for those who want to spend special moments with a loved one, such as anniversaries or slightly luxurious trips.

We stayed in the top-floor “Ten” room, which offered beautiful views of the mountain ridges.

However, there is little bamboo visible from this floor, so those who wish to see bamboo may prefer staying on the lower floors.

Stayed room

Presidential Suite with Open-Air Bath "Ten"

We had an awesome two day trip to this Onsen. They focused meticulously on every detail and executed each so well. We enjoyed the privacy and spaciousness of our room. The onsen was delightfully quiet and clean. Breakfast and dinner meals were delicious and well thought out. We would definitely repeat on a future visit. Thank you.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

The hospitality of the staff was excellent. The female staff member who assisted us at dinner and the female staff member from Okinawa who served us at breakfast were both very friendly and easy to talk to, which we appreciated. The farewell at departure was also very courteous.
The meals were the best we have had among all the ryokan we have stayed at so far.
We would like to visit again next time. Thank you very much.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

We stayed here for a special celebration. We appreciated that the staff discussed the details with us in advance and prepared a special plate and towel art for the occasion. We informed them of a shrimp allergy, but shrimp miso soup was served at breakfast. However, it was promptly replaced, which we appreciated.
The room was spacious, and we were able to relax and enjoy soaking in the onsen. The service was excellent, and we would like to stay here again. Thank you very much.

Stayed room

Standard Room with Open-Air Bath "Hoshi"（66㎡）

We had an amazing time staying here! Truly a luxury experience. This was in the middle of a longer trip through some of the bigger cities, and it was a perfect time to relax and decompress. I had probably the best sleep I've ever gotten in our room. The wooden onsen felt so comfortable, I didn't want to get out!

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

Thank you very much for your hospitality. This was my first time visiting Hakone and my first reservation, made for the Hakone Ekiden. From the time of booking, I received very polite guidance, and on the day of my stay, I was able to spend my time comfortably. The luxurious accommodations and service, as well as the delicious meals, were greatly appreciated. I would like to use this inn again. I look forward to your continued hospitality.

Stayed room

Ambassador Suite with Open-Air Bath "Sora"

We stayed here over the New Year period. All of the staff were very polite and attentive. The meals were delicious. The breakfast, which included New Year’s soba and osechi-style dishes, gave a special feeling for the year-end. Even though we stayed for two nights, the menu was properly changed each day. The only disappointment was that the large public onsen was removed, as we were looking forward to the onsen. It has been replaced with a gym, pool, and sauna.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

This was a very romantic and wonderful stay. The service, facilities, cuisine, and everything was outstanding. One of the best experiences I've had over three trips to Japan. We hope to visit again!

Stayed room

Ambassador Suite with Open-Air Bath "Sora"

My wife and I took a belated honeymoon to Japan; I booked Kinnotake Tonosawa, hoping for a relaxing ryokan experience and a nice onsen soak. I got more than I could have hoped for. From the moment we were walking up the short road to the hotel, a staff members was coming down to welcome us and carry our bags. We were welcomed with coffee, tea, treats, and a very attentive and welcoming staff. We were allowed to check in a bit early for a small fee.

The room was huge and well supplied with amenities. The onsen was already full and piping hot. Yukatas and getas were available, as well as complementary socks. For our dinner, we were driven a short distance and walked into the restaurant, where we had a private teppanyaki chef who prepared a delicious meal.

We had only planned for one night; my only regret is not staying longer. I have never been more relaxed; every staff member was pleasant, kind, and caring. I simply can not recommend this ryokan enough.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

The room and meals were wonderful, and the hospitality was excellent. As always, we left the inn promising to return. I think the smoking area is a little too close to the entrance, so it might be better to have it in the roofed building on the right-hand parking area, although the sandals might get a little dirty.

Stayed room

Standard Room with Open-Air Bath "Hoshi"（66㎡）

Before our stay, I was a little concerned that having only one open-air onsen in the room might not be enough, but in reality, it felt very spacious and open. It was large enough for two adults, and we could enjoy it at our own pace without worrying about anything around us. We were able to spend a luxurious and truly wonderful time.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

My husband and I visited to celebrate an early Christmas. The room was very lovely, and the onsen and amenities were excellent. The staff at the lounge made our time there very enjoyable. The freshly squeezed mandarin cocktail was delicious. We would like to visit again when we come to Hakone. Thank you for everything.

Stayed room

Ambassador Suite with Open-Air Bath "Sora"

I stayed at a total of 9 different places during my recent trip to Japan & I have to say this was one of my favorites. I booked the Ten room & it was amazing. The best part was the outdoor bath & fire. The food & staff at the on site restaurant were also phenomenal & the staff at the resort were all super friendly. I would definitely stay here again.

Stayed room

Presidential Suite with Open-Air Bath "Ten"

We booked the place without any expectation as it was both our first time at a ryokan. When we arrived, the staff was there to receive us, throughout the stay, the staff was very warm and friendly and will do their best to accommodate you. This place really let's you relax.

If I have to really nitpick then it would be that its weird seeing how they provided water kettle and tea leaves but there's only glass in the room( which doesn't seem to be able to be used for hot water). So maybe it'll be better to provide some mugs.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

We visited during our honeymoon and this was absolutely a highlight. We couldn’t be more impressed with the staff’s kindness and attentiveness, the property, and our experience overall. It really was a perfect stay!

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

we had an unforgettable stay in Hakone thanks to the amazing staff of Kinnotake Tonosawa.

Stayed room

Standard Room with Open-Air Bath "Tsuki"（70㎡）

Thank you very much for taking care of us during our stay.
The check-in process was smooth, and the size of the Yukata was quickly adjusted for us.

For both dinner and breakfast, the staff who attended us explained the dishes clearly and were easy to talk to, making the meals enjoyable.

We also received vouchers for use within the facility, which allowed us to enjoy our stay at the ryokan in a reasonable way.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

We stayed for 2 nights, and it was amazing! The staff are super friendly and helpful, getting a taxi to train stations can be organized in advance, options for both western and Japanese breakfast plus beautiful scenery. The rooms are gorgeous and have everything you could need for a relaxing time! The Yukata are lovely, and it’s nice to be so comfortable. I used the spa for a massage which was also great! I would strongly recommend staying for some relaxation on your trip!

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

設施完善，房間優質，服務親切，提供的酒水飲料與備品都是最好的尤其晚餐的龍蝦和牛會席料理，食材新鮮與美味非常滿足，感謝讓我們完全放鬆在這麼舒適的環境之中，唯一的缺點就是淋浴間的蓮蓬頭水量有點小，但是一切都瑕不掩瑜，希望下次有機會再來接受如此豐盛的款待，也謝謝華籍的服務員，詹先生的熱情招待，另一位可以講英文的男日本服務員（不好意思，忘了你的名字，也提供我們溫馨的服務）謝謝

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

My stay at Kinnotake Tonosawa was truly wonderful. The staff were very friendly and always willing to help. I enjoyed an amazing massage at Moon SPA, and the food at the Teppanyaki Zen restaurant was delicious. The bartender at Bar Bamboo was also very kind and made the experience even nicer. The private onsen was perfect and helped me relax completely. Overall, I had a peaceful, relaxing stay, and I loved every moment.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

Everything was absolutely sublime. The rooms, the onsen, the staff and the spa are the best. Rooms were spacious and beautiful with all the amenities we needed plus they have their own original nuts which were absolutely delicious. The private onsen with the view is one of the most relaxing things I've ever done on my life. The staff, always polite, always there to help us with anything that we needed. Finally, the spa, I was sent to another dimension; I didn't know it could be this good. It's definitely a must try for anyone visiting this hotel; it feels like you're being massaged by the divine. What an amazing experience which I will never ever forget.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

I was very satisfied and would like to come again.

Room
Having an open-air onsen and a dedicated space for preparation was very rare, and I really enjoyed being able to spend a long time in the onsen.

Meals
The food was excellent, comparable to a high-level restaurant.

Lounge & Bar
It was nice to have a space where we could relax with an all-you-can-drink option. The bar also had a great atmosphere.

Sauna & Pool
I did not use the pool, but the quality of the sauna was sufficient for a small private sauna, and I was satisfied. When moving from the changing room to the sauna, it was visible from the gym, so it would be better if this could be improved so that visitors do not have to worry about what to wear or while returning. There were no people using the gym at the time, but it would be preferable if it were not visible.

Customer Service
All staff were polite and provided excellent service. It was also nice that they placed our luggage first without guiding us to the room immediately, allowing us to move at our own pace without feeling pressured.

Stayed room

Standard Room with Open-Air Bath "Hoshi"（66㎡）

My partner and I really enjoyed our stay at Kinnotake Tonosawa. It was the best part of our trip in Japan. The staff members were excellent and were very kind and attentive. The food was amazing and we loved the variety of every meal. Thank you so much for a wonderful experience!! We hope to return one day!!

Stayed room

Ambassador Suite with Open-Air Bath "Sora"

The staff were extremely welcoming and helpful during our stay. The private onsen was perfect for relaxing and the hotel room was clean, spacious, and well maintained. The food they served for breakfast and dinner was also very delicious. I look forward to my next stay here!

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

The stay was impressive. We loved the open air bathtub with a view of the pond. It was super relaxing. Some people mentioned it was difficult to get from the hotel, but the bus stop is right in front of the property. Also use GoTaxi if you don’t want to take the bus. The food was sublime, and the service was immaculate. We had a wonderful time. My only note is I wish the gym had water and towels.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

This was a long-cherished inn for me.
The entire property is filled with the scent of incense, and the lighting is gentle, creating a very relaxing atmosphere.
The Haruka room is quiet, and I could not hear any traffic noise. In the open-air onsen, I could enjoy the beautiful scenery and the sound of birds while bathing.
Both dinner and breakfast were simply exquisite. Seasonal ingredients are used, and the number of dishes is more than sufficient. The staff also greeted me with smiles and attentive eye contact, which moved me deeply. I would love to stay here again.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

I stayed 1 night with my friend during our trip to Japan, and it was a much needed for relaxation! The private onsen made it convenient to use whenever you want to, and the bamboo forest surrounding the establishment was very pretty. It was raining as we were arriving, so the employees ran out with umbrellas and to help us with our luggages. It was a nice, warm welcome, especially since we had been traveling all morning! We had the welcome desserts and drinks as we checked in, and the rest of the evening was great. The dinner and breakfast were both delicious, and the servers/staff are very attentive and ensured we had a good experience. They also sort out anything you need for transport away from the ryokan, but we ended up taking the bus, since the stop is right outside the resort. The room was so comfortable, clean, and we enjoyed our stay. Highly recommend!

Stayed room

Standard Room with Open-Air Bath "Hoshi"（66㎡）

I came here with my husband worried about LGBT discrimination but they were anything but. We loved our stay here; the staff were very nice and helpful and even gave us parting gifts which were a nice touch! If given the opportunity again, we would stay in here again. 5/5 stars.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

We had a short but wonderful stay.

All the staff were especially attentive and made us feel welcome from the moment that we were walking into the lobby.

The room was so comfortable to stay in as well and the private onsen in the room was such a delight.

Special mention to Ms. Yamazaki for making our stay there special.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

Honestly was expecting more. Lovely accomodation however some parts werent really thought out properly in terms of design. If this is a modern interpretation of a classic ryokan, certainly several places could have been better especially the smaller details.

Room wise was great, big and spaceous however bath water pressure was bad. Onsen water temp was slightly warm.

Food wise is just bad. Its edible. But definitely not representative of what the best japan have to offer. Restaurant area could do some upgrade in terms of thoughtfulness in terms of design.

Overall website gave a better presentation of the facilities than actual or expected.

Stayed room

Ambassador Suite with Open-Air Bath "Sora"

Kinnotake Tonosawa in Hakone isn't just a place to stay—it's an experience in unparalleled tranquility and luxury. My husband and I chose this stunning ryokan for our 10th wedding anniversary, and it exceeded our already high expectations in every possible way.

​From the moment our reservation was confirmed, the level of attention and service we received was extraordinary. The staff anticipates your needs before you even realize them, ensuring a seamless and pampered stay from arrival to the moment you leave. This wasn't just service; it was genuine, personalized hospitality that elevated our entire celebration.

​The setting itself is a dream. Our private onsen (hot spring bath), with its mesmerizing view directly into the lush bamboo forest, was the epitome of relaxation. The combination of the soothing water and the serene, verdant backdrop created a perfect sanctuary—pure, uninterrupted bliss.

​To anyone looking for an unforgettable escape, a romantic getaway, or simply a sanctuary from the everyday, I would recommend Kinnotake Tonosawa without a second thought. We are already counting the days until we can return for a much longer, well-deserved retreat.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

Can’t say enough about this hotel. Hidden up in the hillside a short bus ride away from Hakone station. The welcome was nice the hotel is nice and the private onsen was perfect. This is a place you can get away from the concrete jungles and unwind. I’d definitely recommend reserving the spa for an hour too. Staff was friendly and made the stay even more pleasurable.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

The young man’s service was excellent. Of course, everyone else was very good as well.
Also, the welcome drink and sweets were delicious.
I will visit again.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

Both the room and the meal (which we enjoyed in a private villa) were excellent. Above all, all the staff were very polite and kind.
They prepared a celebration plate and a gift for us, making it a memorable wedding anniversary trip.
Thank you very much.
I would like to visit again when I have the chance.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"（71－75㎡）

The perfect place to get away from the crowds and the noise of the big cities for a few days, I would recommend the place to anyone. The room was even better and more comfortable than expected, the design is really nice and modern, the staff very helpful in every way. The gym is nice and well-equipped. 10/10

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

The water temperature was a bit lukewarm, which I personally liked, as I prefer to soak for a long time in milder onsen.
Thank you very much.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

The stay was wonderful. The property was incredibly beautiful. The staff was attentive and friendly. They made arrangements for my transportation to various sites and to the train station. My room was enormous and beautifully decorated. It was a once in a lifetime experience to stay in such a fantastic relaxing facility.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

Everything about this place made us happy. We had an amazing suite that felt like our own private sanctuary.
Seriously relaxing Zen!
Wonderful service.
Quiet and peaceful.
Amazing meal at Tepanyaki Zen.
We cant wait to come back!!

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

Excellence in the level of service here. Japanese set meals were wonderful. Very tranquil resort. Sense of relaxation. Would love to stay here longer next time

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

Thank you so much for our incredible stay! Every detail was perfection, from the private onsen to your beautiful facilities to the majestic bar! Best night of sleep we had in Japan! This was the only hotel in Hakone willing to accommodate my request for a vegetarian kaisei and for that I am eternally grateful. We will see you next time!

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

From the moment we left the inn, we already missed Kinnotake Tonosawa, and my husband and I kept saying to each other, “We want to come back.” That’s how wonderful the experience was for us.

After getting off the bus and crossing the suspension bridge exclusive to guests, our excitement couldn’t be contained.
Before check-in, we were welcomed with drinks and sweets in the lovely lobby, which already made the experience feel special.

There are two main things that stood out most in our memories of this trip.
First, the beautiful room and the open-air onsen.
We’ve stayed at other inns with private open-air onsen before, but the view of the bamboo forest, the sounds, the scent, and the entire atmosphere here made it truly relaxing.

Second, the smiles of the staff.
Every staff member we interacted with was kind and full of hospitality. Even those we didn’t speak with directly greeted us warmly, which made our entire stay incredibly pleasant.

This was our last trip as a couple before the birth of our child, and it became a truly unforgettable memory.
While it may be difficult to visit again with a baby, we hope to make the time to return someday.
It was our best memory of the year.
Thank you very much.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

The other day, I stayed with my daughter.
The room was spacious and clean, and being able to enjoy the open-air onsen whenever we liked made for a truly luxurious experience.
For dinner, we switched to the teppanyaki restaurant “Zen” located on the same property, where the Ishigaki beef was incredibly tender and absolutely delicious.
Breakfast was also stylish and tasty, and we were thoroughly satisfied until the very end.
The peaceful surroundings allowed us to refresh both body and mind, making it a truly wonderful stay. Thank you very much.

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

We stayed at Kinnotake Tonosawa for our honeymoon. From the moment we arrived at the entrance to when we got on our taxi to depart, everything was absolutely amazing. The team was amazing, especially our sever during dinner on Saturday, September 13, 2025 at 7:30pm. Unfortunately, we did not get her name, but she made our evening extra special with her exceptional service. The room was amazing, amenities were top notch with nothing to ask for as everything was prepared in the room. When we visited the bar after dinner, we asked the bartender to make a special Japanese style cocktail. He spent some time thinking about what to make and boom, magic happened. He made the best Japanese cocktail and it was by far the best cocktail we’ve ever had! We also booked a massage and it elevated our experience much more. It is highly recommended! We will definitely be visiting again when we return to Japan! Thank you for everything to make our honeymoon feel extra special and memorable!

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

It was just a one-night stay, but I was truly satisfied with the guest room, the onsen, the meals, and the service from the staff.
I often travel alone, but in terms of overall satisfaction, I think this may have been the best experience I've ever had.
I hope to visit again. Thank you in advance when that time comes.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

Fantastic staff - so friendly and accommodating! Spa/pool was lovely. Grounds and room were beautiful.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

I expected an extraordinary experience, but the lighting in the room was too dim and inconvenient.

The water feature was not well maintained, which was disappointing.

Aside from the above two points, everything else was excellent. The meals were especially delicious.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

Right after checking in, we stepped out onto the terrace of our room to take in the atmosphere.
The sound of the wind rustling through the bamboo leaves and the granite open-air onsen made us feel like we were in a completely different world, far from the city.
Then we got into the onsen. The water temperature was just right, and as we gazed at the scenery while soaking, time passed in the blink of an eye.
Meanwhile, my wife experienced the "Moon" spa course (body & facial) and came back feeling refreshed and very pleased.
After dinner, we enjoyed dessert on the lobby terrace along with some sparklers, which was a lovely touch.
Although it rained during the night, even the onsen in the rain had its own charm.
The next morning, we soaked in the open-air onsen again from around 5:30, surrounded by morning mist, and had a delicious breakfast.
Thanks to the rain, the temperature stayed pleasantly cool, and we were very satisfied with our stay.
We would love to visit again.
Thank you very much.

Stayed room

Standard Room with Open-Air Bath "Tsuki"（70㎡）

We visited for my mother's 60th birthday celebration.
Thanks to the attentive hospitality of the staff, the delicious meals, and the onsen, we were able to spend a relaxing and luxurious time.
At check-out, we received an incense gift to celebrate my mother’s 60th birthday, which made her very happy.
We would love to visit again.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

When I looked it up on the internet, I found out it was a top-class ryokan, so I decided to stay for one night.
I was amazed by the staff's impeccable hospitality. It was an incredibly pleasant and happy experience.
I will definitely come again.
Thank you very much.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

The room, the open-air onsen, the food, and the staff’s service were all excellent, and I was able to relax and forget about everyday life.
I have one small request for the future. It seems a pool has been built below the guest rooms, and although it was temporary, I was a bit bothered by the loud voices of some women.
I would appreciate it if some reminders or guidance could be given in such situations.
I look forward to staying here again.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

We stay at a new onsen every time we come to Japan (roughly 10 so far) and were very happy with the Kinnotake Onsen. The grounds were very well maintained (might require a refresh soon), food was excellent, and the customer service rivaled 5 star hotels. I thought the Hanabi on the lanai was a nice touch at night. They were also very accommodating to my pregnant wife’s dietary restrictions. Thank you for including a pregnancy pillow in the room. I also very liked the ability to add additional dishes to our dinner.

My only comments other than positive were the mosquitoes near our outdoor bath (1st floor room) and the lack of complimentary food (light bites) that are usually common in onsen.

Overall would highly recommend.

Stayed room

Standard Room with Open-Air Bath "Tsuki"（70㎡）

The hospitality service was wonderful.
The thoughtfulness was very warm.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

We stayed here to celebrate a family birthday.
Although it is relatively close to Hakone-Yumoto, the hotel is located beyond a bridge, which gave us a nice sense of being away from everyday life.

The variety of food was especially impressive, and we were very satisfied as we felt full from both dinner and breakfast.

All the staff who assisted us were very pleasant, and although there were guests from overseas, everyone provided wonderful hospitality.

I only used the café space after meals, but it was nice to be able to enjoy high-quality offerings all-inclusive. I think those who drink alcohol will especially appreciate this.

The room felt a little dark (which gave it a nice atmosphere), but it was somewhat dim for doing makeup. Overall, the room was spacious and comfortable.

I would like to use this hotel again if I have the opportunity.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

We stayed here to celebrate my wife's recovery.
On the way to the facility from the bridge reserved for guests, we could see the mountain railway, which made us feel very excited.
Upon arrival, we were welcomed with delicious drinks and sweets in a very clean lounge.
Overall, the meals were excellent, and the private open-air onsen in our room was wonderful—we were very satisfied with our stay.
If I may offer one small suggestion, having an extra men's yukata and samue available would have made the experience even better.
The drink service in the lounge and the warm hospitality of the staff during dinner and breakfast were also very impressive and made us feel welcome.
Thank you very much.
We hope to visit again in a different season.

Stayed room

Standard Room with Open-Air Bath "Tsuki"（70㎡）

The service, the meals, and the rooms are all excellent, and I have stayed here many times.
This time, I visited after receiving a notice for 30% off.
Perhaps due to the discount, the room was a bit smaller than usual, but it wasn’t an issue.
The meals were delicious, but I was disappointed that the rice at both dinner and breakfast was not very good.
During dinner, I was bothered by the loud conversations among some of the service staff.

Up until now, I have always been very satisfied with my stays, and I plan to continue visiting in the future as well.
The chirimen sansho given at checkout was also delicious.
Thank you very much.

Stayed room

Standard Room with Open-Air Bath "Haruka"（58-60㎡）

The staff are highly professional, the room was clean, and the atmosphere was very relaxing.
I was very satisfied overall.
If I had to mention two small things:
The rice served at both dinner and breakfast felt a little dry.
Although I cannot speak for the other rooms, I found the layout from the shower room to the open-air bath somewhat inconvenient.
That said, I still believe this is an outstanding ryokan.
I am already planning to visit again in the autumn.

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

Upon arriving at Kinnotake Tonosawa, we were immediately greeted by incredibly friendly and professional staff. They brought us to the room and we were immediately impressed by the size, cleanliness, and details of the room. The onsen was a treat, as was the comfort of the beds. The bathroom and closet size is incredibly generous as well.

The rest of the property was great -- particularly the included beverage area and dinner. I would highly recommend the restaurant for vegetarians. We had stayed at a different ryokan who prepared fairly bland and lackluster vegetarian food. However, Kinnotake Tonosawa's food was creative, full of flavor, and plentiful.

The gym is fairly small and a bit too warm for our personal taste, but that was our only flaw that we found.

Stayed room

Presidential Suite with Open-Air Bath "Ten"

I stayed here because someone I know works at this property.
I was planning to propose, and when I mentioned it to the staff, they gladly supported me and even decorated the room.
Thanks to their help, the proposal was a success. I truly appreciate it.
The next day, everyone congratulated us, which made us feel incredibly happy.
I would love to stay here every year for our anniversary and other special occasions.
Looking forward to visiting again.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

I had wanted to visit for some time.
Soaking in the onsen while gazing at the beautiful bamboo forest was the perfect escape from everyday life.
The environment was ideal for enjoying something extraordinary. They were also very considerate and accommodating of our dietary requests.
One small disappointment was that the sauna was fully booked shortly after we checked in, even though we contacted them relatively early.
However, even with that, the open-air onsen, the food, and the relaxing time we spent more than made up for it.
I definitely hope to visit again.

Stayed room

Superior Room with Open-Air Bath "Take"（60-72㎡）

As soon as we entered the building, we were greeted by the pleasant scent of incense.
The room was spacious, still new and clean, and the open-air onsen was larger than it appeared in the photos, which was a nice surprise.

The public onsen has been replaced by a swimming pool, which was a bit disappointing, but soaking in our private onsen under the starry night sky made for a wonderful experience.

We appreciated the afternoon tea service, the thoughtful touches like tidying up the room and lighting the firepit during dinner, and even bringing cake to the room. The meals were plentiful and delightful.

Although a TV set was provided, we had such a peaceful stay that we never even turned it on.
Thank you very much.

Stayed room

Presidential Suite with Open-Air Bath "Ten"

The meals and service were truly excellent.
However, I was disappointed that the sink area was directly visible from the guest room, so brushing teeth and similar activities were fully exposed. Additionally, the shower room had no blinds or curtains, and the glass door made it completely see-through.

I felt that the design did not take privacy into consideration.
This time I stayed with my family, but even among family members, it was uncomfortable.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"（78－81㎡）

Since Hakone is nearby, I had never actually stayed overnight before. But this time, I decided to try staying in Hakone for the first time and chose this place based on its great reviews.

Just as the reviews said, it was a truly satisfying experience.

The atmosphere of the inn and the demeanor of all the staff were both excellent. The private onsen in the room had a beautiful view of bamboo and hydrangeas, which created a wonderfully relaxing environment.

I was a bit unsure about using an open-air onsen in the heat of July, but the breeze from the river in the morning and evening made it very comfortable.

This has become a place I would love to visit again in a different season.

Stayed room

Standard Room with Open-Air Bath "Tsuki"（70㎡）

Really love the hotel! I’ve been to Japan a few times and this is one of the top hotels I have ever stayed in. The outdoor onsen is spacious and very comfortable and private, facing a lot of trees. The service is also flawless, and there were even Chinese speaking staff for us.

Stayed room

Standard Room with Open-Air Bath "Hoshi"（66㎡）

Our stay was nothing short of spectacular. The facility and services promoted relaxation and tranquility. And the staff was absolutely magnificent - so kind and accommodating. A special thanks to Hayato for being so kind!

Stayed room

Prestige Suite with Open-Air Bath "Kumo"

This was our second visit, and my husband and I chose to spend a relaxing time here for my birthday.
As always, the space was clean and calm, and the staff were very kind and attentive, allowing us to enjoy our stay comfortably.
The teppanyaki dinner was very delicious.
We also visited the gyoza center recommended by the chef the next day, and it was very tasty.
Thank you very much.
The breakfast was excellent as well.
The birthday cake was served at just the right time, and we felt thoroughly cared for.

I look forward to visiting again with my husband.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"（57-70㎡）

This time, I brought my elderly mother and chose Kinnotake mainly because the photos of the rooms on the website raised my expectations. I was looking for a spacious room with few steps and an easy-access bath for my mother, and the room did not disappoint. It was not only spacious but also had low sofas you could lie down on, two long sofas with a table, two beds, and a futon was also provided.

As three women were staying together, we appreciated the large mirrors, the makeup area, and the magnifying mirror for makeup. There were two types of yukata—one for wearing around the facility and one for sleeping—as well as tabi socks. All the drinks in the fridge were complimentary and included in the room rate. Since we don’t drink alcohol, everything was kindly replaced in advance with tea and water.

One disappointment was the low water pressure in the shower, which made washing hair a bit difficult. It also took a long time to fill the indoor onsen for the same reason. In the open-air onsen, insects would fall into the water, so it would have been helpful to have a small net for removing them.

The meals felt thoughtfully prepared with local ingredients—vegetables, fruits, and fish all came from the area. On the club floor, we had spiny lobster (ise-ebi) sashimi for dinner, and miso soup made from the head the next morning, which my mother particularly enjoyed.

Breakfast offered a choice between Japanese and Western styles, and even within Japanese, you could choose between rice or rice porridge, which my mother appreciated. The club floor allows checkout at noon, so we were able to relax until the end. Although it was a high-end stay, the experience was very satisfying.

I recommend it for those who want to spend their time entirely in the room from check-in to check-out. Thank you for everything. I hope to come back again in autumn to enjoy the autumn leaves.

Stayed room

Presidential Suite with Open-Air Bath "Ten"