I was worried because I didn’t receive the reservation confirmation email, but the staff responded quickly.
Since it was Golden Week, the area around Hakone Yumoto Station was very crowded. The taxi had a one-hour wait, so I took the bus to the inn. Crossing the suspension bridge was exciting.
Upon arrival, I was welcomed with a drink and sweets, which was very relaxing. The room was very clean, and the hallway and room had a soothing scent. The open-air bath had a view of bamboo, which is the inn's namesake, and the fresh green trees. I could hear the rustling of the leaves and the gentle wind across the water’s surface. It was a peaceful and relaxing time, completely different from the hustle and bustle at the station.
The meal was at Zen. The staff was attentive, and the chef shared fun stories. The delicious and carefully prepared meat and dishes filled both my stomach and heart.
At checkout, the staff introduced me to the shuttle bus to Hakone Yumoto Station, allowing me to catch my train on time.
It was a wonderful and satisfying stay. I would love to visit again.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

Despite the rain upon our arrival, the staff kindly came to the parking lot to greet us. They were very attentive during check-in and at mealtime, allowing us to enjoy a comfortable time. The food was delicious, and we were able to relax and enjoy it at a leisurely pace. The in-room open-air onsen was just the right temperature, making it very relaxing. We were able to spend a very peaceful and enjoyable time. Thank you very much.

Stayed room

Standard Room with Open-Air Bath "Hoshi"

We loved everything about our stay. From the friendly staff to the delicious food, to the relaxing in-room onsen with a beautiful view of nature. Highly recommend this place for its convenient location, right off the bus line and near many day activities. We stayed 2 nights and didn’t want to leave!

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

My best friend I spent 2 nights at the Kinnotake Tonosawa the food at the zen was excellent. The relaxation was pure. The private onsen and the overall atmosphere made this possible.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

I planned a surprise proposal.
With the help of many staff members and the calm, relaxing atmosphere, I was able to successfully propose.
Everything was so well prepared, and I truly feel that choosing this place was the right decision.
I would love to stay here again for our anniversary. Thank you very much.

Stayed room

Standard Room with Open-Air Bath "Haruka"

Wonderful place. Service was fantastic.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Hikari"

It was a wonderful inn.
We visited for a babymoon. Since we had mentioned this at the time of booking, the staff were very considerate and attentive, allowing us to spend a truly comfortable and relaxing time.
The view from the room was incredibly moving. The scenery changed depending on the time of day—morning, noon, and evening—and simply gazing outside with my husband made me feel happy.
The meals were also excellent. I appreciated the extra care taken to ensure everything was thoroughly cooked.
If I may offer one suggestion, the breakfast menu seemed to consist mostly of salty side dishes that go with rice. It would be nice to have a more balanced selection.
As the inn only allows guests aged 12 and up, we won’t be able to return for a while after our baby is born, but my husband and I are already talking about coming back again in the future.
It was our last trip together before the baby arrives, and choosing this inn was the right decision. Thank you very much.

Stayed room

Superior Room with Open-Air Bath "Take"

The dinner was delicious, and the room was incredibly quiet and tranquil. All the staff were very friendly, polite and attentive. I arrived at Kinnotake Tonosawa around 5:30 PM, which meant I missed the 5:30 dinner slot and had to join the 7:30 seating instead. I wish I had arrived earlier so I could have enjoyed dinner sooner and had more time to relax and take in the room and resort. I'll definitely make sure to arrive earlier on my next visit.

Stayed room

Standard Room with Open-Air Bath "Haruka"

From the moment we arrived every staff member demonstrated a genuine commitment to assure our experience was enjoyable and memorable. The internal areas (reception, lounge area, room, in room onsen and dining) were high quality, comfortable and inviting. Each provided views of the forest, hillside and water that enhanced the calm, peace and tranquility of our stay. The food was delicious, beautiful and expertly served. Highly recommend !

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

An extraordinary experience from beginning to end. The staff was incredibly kind, respectful, and attentive – the level of hospitality was truly exceptional. Our room was beautiful and serene, and having a private onsen was an unforgettable luxury. The kaiseki dinner and breakfast were both stunning in flavor, balance, and presentation. They thoughtfully adapted the entire dinner to our dietary preferences, offering vegetarian alternatives and even re-cooked the meat to our liking without hesitation. Every detail at Kinnotake Tonosawa was considerate and deeply relaxing. I can’t recommend it enough.

Stayed room

Standard Room with Open-Air Bath "Haruka"

The entire experience was top class. From the time we were received at the front of royken, to check-in, meals served to check-out was top class. We never felt rushed, our needs were always promptly met and there was always a smile on the faces of all the staff. Drinks and food were of high quality.

The property is very well maintained and finishing were of excellent quality. Given the location of the royken, we had good view of mountain range and there was sound of nature that greeted us during the day.

Plan to return to this specific property and also explore other properties managed by this Group.

Stayed room

Superior Room with Open-Air Bath "Take"

My partner and I stayed for two nights and it was a special experience. Japanese breakfast and dinner were amazing and allowed us to sample different Japanese cuisines. The clothing provided to wear around the resort was also a fantastic experience and the staff were very friendly. Particularly Hue who served us both nights at dinner she was superb and made us feel welcome. She even provided recommendations and took an interest in our trip which was very nice and appreciated. The room itself was spectacular and the onsen topped it off.

Stayed room

Standard Room with Open-Air Bath "Haruka"

We cannot expressed how much we LOVED this hotel. I would give 10 stars if I could. Everyone was so kind and lovely. We felt very spoiled being there and our room was AMAZING. Beautiful place and especially loved the kimonos and bath robes. Felt very luxurious. We will be back! They are very accommodating with food requirements for breakfast. For dinner we upgraded to the beef package as we don’t eat seafood. The chef was well worth the extra money. He cooked everything right in front of us, spoke amazing English so we had lots of laughs and our waitress made us a beautiful desert for our engagement that afternoon

Stayed room

Superior Room with Open-Air Bath "Take"

I was drawn to this hotel by the website and the reviews. In reality it lacked the essence of a Japanese onsen. Maybe they have too many foreign staff and have relaxed on the service a bit or the service quality does not translate well. Other qualms is that the property seems a bit dated for the age of the property. I was hoping for a more relaxing time, but while I sat in the outdoor onsen, I can hear the sound of cars, trains, and ambulances passing by. That cannot be helped. What made it worse is being able to hear the sound of other guests, especially noisy children who are with parents who do know how to tell their child to behave in such place. It would be better if this hotel did not allow children at all. The dinner and breakfast also lacked imagination for the price that this establishment was charging. Overall, I think this place missed the mark on elegance.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

This was our first Ryokan experience so I don't have anything to compare it to. That said, we could barely be happier with out stay. The room was beautiful and smelled amazing (I know that might sound strange but the incense and other aromatics of the whole place really took things to another level). It was very large (we did splurge for one of the top 3 rooms but it was still beyond expectations). The free drinks in the minifridge were a nice bonus, the open air private onsen was so relaxing we must have spent half a day in it in total.

The food was also quite excellent. The Teppanyaki restaurant (Zen) which we had for our second night's dinner was an especial highlight. We were served by the executive chef (not sure if that was because of our room choice or coincidence but we appreciated it all the same). He was a delight to talk to and watch work. The dishes were some of the best food (meat especially) we had on our 2 week trip.

The service though was what set everything apart. We were greeted well before we got to the door with someone to take our bags and help us check in. The room tour, dinner and breakfast service, any other minor requests we had were all handled extremely well. When we told them we'd be departing too early for breakfast, they offered to make us something to go. Which happened to be two freshly made onigiri and a box of pickles (we could never get enough of the pickles so this was a welcome treat), both packaged in beautiful wood boxes.

The only minor complaint is we did not have much opportunity to use the bar. It seemed to close early our first night and did not have a bartender the second tight we were there at all (I'm sure they may have been sick or something, we understand things happen). Again, a minor complaint.

Would highly recommend Kinnotake Tonosawa, especially splurging for one of the Club Floor rooms as we did. Pricey yes, but well worth it.

Stayed room

Ambassador Suite with Open-Air Bath "Sora"

6/6.. Zen restaurant was amazing as well.
SPA was a dream.. such wonderful people!

Stayed room

Standard Room with Open-Air Bath "Hoshi"

Impeccable service, facilities and food. My wife is a vegetarian and was accommodated without any hassle. Must do for any Japan itinerary! Our hostess Mohara was informative and thoughtful.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

There is only one tiny suggestion,
maybe you can prepare several shuttle choices.
For example, 虹夕諾雅 軽井沢 provides free on-line reservation of shuttle for check-in and out from/toward 軽井沢駅.
This service may offer more flexibilities and conveniences for overseas guests.

Stayed room

Standard Room with Open-Air Bath "Haruka"

It goes without saying, the atmosphere of this ryokan is really wonderful. I definitely want to stay here again with my girlfriend. The food was delicious, and thanks to the requests I made in advance, I was able to avoid dishes I don’t like and instead enjoy alternatives that were just as delicious. Above all, the customer service was very polite, and nothing during my stay was unpleasant. The toilet, dining area, and especially the room were all very clean, and the dim lighting perfectly matched the atmosphere of the facility, creating a very calming space.
However, I was a bit disappointed that the bar was closed. Also, I couldn’t access streaming services like Netflix, so I hope they will be available the next time I visit.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

Partner and I spent one night here and really loved the experience until the next morning. Service was impeccable, the food was great, and the accomodations were wonderful.

Unfortunately, we prebooked a taxi to take us to the hotel the next morning and it never arrived. Because we will had time, we asked that the hotel refund the taxi booking and we would just take the bus. However, they had absolutely no sense of urgency, despite knowing when our booked train would depart. Finally, they had a member of the staff drive us to the train station with maybe 2 min to spare before train departure. Definitely not how I wanted to start my morning after a relaxing night. Unfortunately we still did not receive our refund since we just did not have anymore time to stand around waiting for them.

Stayed room

Standard Room with Open-Air Bath "Haruka"

Impeccable service from arrival to departure! Friendliest and most accommodating customer service. Can’t wait for my next visit back!

Stayed room

Standard Room with Open-Air Bath "Haruka"

Nil

Stayed room

Superior Room with Open-Air Bath "Take"

The service provided by Loan, who was in charge of our dinner for two days, was exceptional. Her constant smile made the experience even better. I would love to stay again if given the opportunity.

Stayed room

Standard Room with Open-Air Bath "Haruka"

The hotel staff and bed comfort were fantastic. The onsen was a bit small for a couple, and although it was surrounded by trees, we could still feel and hear the cars passing by—the road was quite close to the rooms. Essentially, there was no real view; you’re right on the roadside, though hidden by tall trees. We stayed on the second floor.

The hotel has no extra amenities, but it’s a modern, clean, and beautifully designed Japanese-style property with a natural vibe. However, if you’re looking for a traditional ryokan experience, this isn’t it.

The room and bed were excellent, but we didn’t like that the washbasin was placed in the middle of the room. I personally prefer a bit more privacy.

Overall, I’d say it’s a nice place if you’re looking for a secluded, peaceful night in nature. For me, I value a great view and a more natural-feeling onsen, so it didn’t quite match what I was looking for. Still, the property itself is well-maintained, and we enjoyed a beautiful 20-minute walk into Hakone.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

My wife and I decided to stop by Kinnotake Tonosawa for our honeymoon and had an unforgettable experience.

The level of service was amazing, from the first greeting to the final goodbye. The rooms were incredibly well-stocked and very luxurious and the dishes were outstanding.

Stayed room

Superior Room with Open-Air Bath "Take"

Absolutely amazing experience! From the very moment we stepped in to the moment we left it was an incredible. Very attentive staff, great ambience and friendliness. The room was spot clean and we felt like home. The only shortcoming was that we did not stay longer. We definitely plan to return again. Highly recommended.

Stayed room

Presidential Suite with Open-Air Bath "Ten"

We decided to make a reservation after days of long walks exploring tokyo and kyoto.
This place was perfect, super friendly and welcoming staff made our experience unforgettable.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

This was my second stay, and I was very satisfied. The meal was elaborate, with wonderful seasoning, and the staff in charge kindly explained the dishes. I accidentally went to the dining area in my nightwear (I thought it was a yukata). I would have appreciated some guidance when being shown to my room. The hinoki bath was very pleasant, but it was a little too hot.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

This was my first time using the pool. Perhaps because I wasn’t accustomed to it, but I felt that the layout could be improved. I was given a basket along with a key, but it would have been nice to have towels and bathrobes available either in the pool area or in the shower room, as well as shampoo and conditioner. After changing into my swimsuit and swimming, I realized this and had to go back to get them, but it was a bit cold. Fortunately, there was no one in the gym, but since it is visible through the glass, it was a bit awkward. Also, the sauna was not yet warm, which was disappointing for someone who enjoys saunas. However, the pool itself was clean, and I was able to swim comfortably. I would definitely like to use it again and look forward to it.

Stayed room

Superior Room with Open-Air Bath "Take"

A beautiful and high-level luxury stay. From the moment we entered the doors we were greeted by friendly staff and AMAZING views. Everything was perfect from the food to the amenities offered. We were pampered head to toe during our stay, with the utmost care provided at every level. My only minor recommendation to the owners would be to allow or suggest reservations for the sauna and pool at the time of booking, as we tried to reserve these amenities when we checked in and unfortunately we're informed they were completely booked out for the day despite us arriving around 2pm and it being a Monday. Thank you so much for the opportunity to stay at your beautiful Ryokan! Arigatogozaimasu!

Stayed room

Standard Room with Open-Air Bath "Tsuki"

The service, facilities, and food were all of the highest quality, and I was able to relax both physically and mentally. I will definitely visit again.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

The best staycation ive ever been to

Stayed room

Superior Room with Open-Air Bath "Take"

This was my first time staying at Kanonotake Tounosawa, and I was taken care of by two staff members (I will keep their names private). Their customer service, consideration, responsiveness, and explanations were incredibly polite, easy to understand, and made me feel at ease. I was initially nervous, but both were very friendly. The staff member who took care of me in the morning was the same age as me, and we had a great conversation. The staff member in the evening and I also shared a love for the same anime, which made our conversation enjoyable. This helped me relax, and I was able to spend the day in a very elegant manner.

This experience became the best memory of my life, and I am so grateful! Thank you very much!

Stayed room

Standard Room with Open-Air Bath "Haruka"

When we arrived to the Ryokan, we were warmly greeted by the friendly staff to confirm our reservation and treated to refreshments and sweets. The whole check in process took roughly 15 minutes and we were shown to our room. The room was very clean and open as depicted in the pictures; there was a Bluetooth speaker, and we requested a TV and were provided one almost immediately. The main attraction, of course, was the private bath on the balcony overlooking trees outside (privacy tents placed below us and to the sides of us, too. The bath was hot, but we were able to add some cold water to lower the temperature before getting in. Dinner was served in their dining area and we had a side table with a view outside while being served a variety of food, which was very filling. Nice little touch that you can light sparklers outside the lobby balcony at night. For breakfast, we went with the Japanese breakfast before heading back to enjoy the room some more before checking out. Also wanted to say thanks to all the staff for taking care of us. Thanks to Sae for checking us in and serving us at breakfast and Aido for serving us at dinner. Overall, would recommend this resort to other couples for the peace and tranquility.

Stayed room

Standard Room with Open-Air Bath "Haruka"

I was very satisfied. The room’s open-air onsen was spacious and the quality of the water was wonderful.

The meal was served by the trainee, Mr. Yamamoto, and he was very attentive, which made the experience even more enjoyable.
At other ryokan I’ve stayed at, I couldn’t drink alcohol (as there was no concept of enjoying food with alcohol), so the pace of the meal was always off, and I had always wanted to eat my rice and side dishes together. However, since I made a request in advance, the rice was served right away, and I was able to fully enjoy the many delicious side dishes and meals.

The only downside was that, due to my age, I found the lighting in the room to be quite dim, and the room’s open design, while good in some ways, would have benefited from a partition or screen.

Overall, I was very satisfied, and it was a trip that made me want to come back.

Thank you to all the staff for your thoughtful support.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

I made a reservation for dinner at 17:30 and arrived at the restaurant at 17:25, but I was told, "Please wait in the lobby until 17:30," and was made to wait in the lobby. It was unpleasant. Shouldn’t you have informed me to arrive after 17:30 instead?

Other than that, there was nothing else that concerned me.

Stayed room

Standard Room with Open-Air Bath "Tsuki"

This was my second stay, and just like the first time, I was completely satisfied. I liked this place so much during my first stay that I decided to come back for a vacation.
The guest room’s open-air onsen and the meals were both wonderful, and the time flew by. I will definitely stay again.

Stayed room

Standard Room with Open-Air Bath "Haruka"

This was my second visit to Hakone with my friend after a long time.
I was really looking forward to the unique room.
Upon arriving at the hotel, we were greeted with welcome sweets and drinks, which were delicious and truly impressive. The free drinks were also a great touch.
I have many food allergies and dislikes, but the hotel accommodated them very well, and I really appreciated that. Both breakfast and dinner were delicious. Next time, I will definitely make a reservation for teppanyaki.
I was also impressed by the high level of hospitality from the staff. The conversations were friendly without being too casual, which I felt was perfect for the hotel.
It was such a wonderful experience that I will definitely visit again. Thank you for making it a memorable trip.

Stayed room

Superior Room with Open-Air Bath "Take"

Hands down THE place to stay in Hakone if you're after relaxation, modern amenities and great food and heartfelt service!
We stayed the night to escape the hustle and bustle of the city - boy were we in for a treat!
As we approached the property, the staff came rushing out to meet us and help us with our luggage.
We were ushered in and checked in while enjoying our welcome drinks and snacks.
The rooms are clean and modern with all the amenities you'd expect from a 5 star hotel and more.
We also loved the bluetooth speaker in the room - we played zen music as we enjoyed for the private bath facing lush greenery in the balcony. The bamboo trees swaying in the wind was almost at arms reach - so soothing!
Speaking of private bath, it was well maintained and just the nice temperature. We also had the option to add cold water to temper it down to our preferred temperature.
While the room and amenities are topnotch, the staff is the clincher here! We were initially worried that our inability to speak Nihongo would be a problem but the staff made us feel at home and very welcome while being super respectful! Special kudos to A-to (Eito?) for being the ultimate host looking after us!

Stayed room

Superior Room with Open-Air Bath "Take"

Crossing the suspension bridge felt like entering a different world.
From the moment I arrived at this extraordinary location, my excitement was at its peak. The staff left a great impression, and the tea, sweets, and food were all delicious. This ryokan truly offered everything, and it’s rare to find such a place these days. It was a perfect stay for a special occasion.
Thank you for accommodating my last-minute request. I loved it so much that I would like to make this my regular spot.

Stayed room

Superior Room with Open-Air Bath "Take"

This was my third stay. On my previous visits, I stayed while also enjoying sightseeing in Hakone, but the accommodation was so good that this time I stayed just for the hotel experience.
First, the staff's manners and responses were very polite, and from the moment I arrived, I could tell "I'm so glad I came." I was able to relax and enjoy the open-air onsen from the first day. I tend to get overheated easily, but with the "princess bed," I was able to fully enjoy the open-air onsen.
I felt refreshed, my body warmed up, and my skin became smooth—it was all positive.
The food was also a delight, with seasonal vegetables and fish. As soon as I entered the dining room, a wonderful aroma filled the air, instantly lifting my spirits. The presentation and dishes were beautiful, and the taste was so delicious that I couldn't help but marvel. The foam salt added a unique texture. At first, I thought there might be too much food, but since it was so delicious, I finished it all. I even had a second serving of rice at breakfast. It was truly a meal that satisfied all five senses.
Since I didn't go out this time, I ordered rice balls for lunch, and they were prepared for me, so I was able to enjoy my time completely satisfied.
Also, for the first time in my third visit, I went to the teppanyaki restaurant "Zen" and tasted the special meat from Ishigaki Island, which the chef is passionate about. Honestly, it was the best meat I've ever had in my life. In most cases, tender meat tends to have a lot of fat, and I sometimes feel a bit heavy after eating it, but the meat here had very little fat, was juicy and tender, and I could eat it endlessly.
The chef's stories were also very interesting, and I had a wonderful time enjoying delicious meat while having great conversations.
Additionally, the consommé soup was incredibly delicious, and when it was turned into rice porridge at the end, I couldn't stop eating. I ended up having two servings. Next time, I will definitely have a meal at "Zen" again.
As usual, I also visited the spa. Since my first visit, I have been hooked. The whole body massage was perfect, and I was completely relaxed. After finishing, I was already thinking about which course to try next time.
I have written a lot, but above all, it was the staff's hospitality that made my stay so wonderful. Even without sightseeing, just staying at the hotel was amazing. I will focus on enjoying just the hotel experience again next time. Thank you very much.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

After a year, the machines have finally made their appearance, which greatly increases expectations.
If possible, I would prefer the gym to be open 24 hours while maintaining the current sense of openness (for the sauna, wearing swimsuits would prevent being too visible from the gym). For the pool area, if privacy is a priority, time restrictions may be an option, but since there are not many guests staying primarily for the pool, perhaps it could be open freely from 9 AM to 10 PM while observing the situation.
If possible, adjusting the water temperature for this season would be appreciated.

Stayed room

Standard Room with Open-Air Bath "Haruka"

From the welcome drinks and other services to the staff's attentiveness, the quality of the food, and onsen, everything was perfect. I will definitely repeat my visit.

Stayed room

Superior Room with Open-Air Bath "Take"

This time, my girlfriend planned and booked a surprise trip to Kinnotake for my birthday. From the interior, food, onsen, to the hospitality, everything was perfect. It was the best ryokan experience of my life.
Because it was my birthday, they provided various services, and my girlfriend was really looking forward to the trip. We kept saying we would love to come back, and it became an unforgettable birthday trip.
Finally, thanks to the comfortable service provided by all the staff, we were able to spend a very pleasant time. I would like to visit again if the opportunity arises.

Stayed room

Superior Room with Open-Air Bath "Take"

10/10 will come back again. It was serene and relaxing.

Stayed room

Superior Room with Open-Air Bath "Take"

I made a reservation for January 1st the day before, hoping to find something available. It seemed like most good ryokans would be fully booked, but miraculously, this one had availability!
The price was of course higher, but we were able to relax and enjoy the New Year.
Since it was a last-minute booking, it was understandable, but I was a bit disappointed that I couldn't use the sauna or large bath since I had paid a high price.
The open-air onsen in the room made me wonder if it was really onsen, as it didn't feel very much like one.
At breakfast, the drink I ordered came just before dessert, and since I had asked for the meal to be served earlier due to the restrictions from the Hakone Ekiden, that was a bit disappointing as well.
However, the dinner was absolutely delicious, and the chef was very friendly, making it a really enjoyable time. I’m so glad I switched to the teppanyaki.
I would love to visit again if I have the opportunity.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

The service was very gentle, and even though I didn’t mention that I am left-handed, the staff naturally arranged everything for me in a left-handed manner. I really appreciated the thoughtful attention to detail and had a wonderful time.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

This was our first time staying at a ryokan, and my boyfriend and I thoroughly enjoyed our one-night stay. The room and bath were clean and spacious, and we especially appreciated the yukatas provided. The food was delicious and served in perfect portions. One delightful surprise was the sparklers—they added an unexpected touch of fun, and we had a great time playing with them.

Stayed room

Superior Room with Open-Air Bath "Take"

Easy reservation. Clean and modern facility. Professional staffs. I enjoyed the dinner and breakfast very much. Overall, amazing experience and memeories!

Stayed room

Superior Room with Open-Air Bath "Take"

We stayed here for our 15th wedding anniversary trip. The room was amazing, and we were also relaxed by the fish swimming in the bath. The sauna pool was fully booked by the time we checked in after 3 PM, so we couldn’t use it, but we were able to enjoy a relaxing time in our room. We were also touched by the smile of our server, Mr. Kiyoshi, during breakfast, and Mr. Kokubo kindly helped us find a small cardboard box for sending a package, also with a smile.
The food, especially the Japanese dinner, was beautiful and delicious. I had to deduct one point because the music from the Bluetooth speaker in the next room was so loud that it caused the wall to vibrate, but overall, it was a wonderful place. For our 15th anniversary, they made beautiful cranes and petals on the bed, and we were given chopsticks as a special gift, which created unforgettable memories.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

Everything are good here, staff are so nice, room and dining are great, hot spring is excellent， thank you for making my trip memorable!

Stayed room

Superior Room with Open-Air Bath "Take"

I visited Sengokuhara twice, and this was my second stay at Tonosawa after my first visit in the summer. It was a birthday trip, though I hadn’t mentioned it to anyone. However, when I checked in, I noticed that the staff had kindly taken note of it from the registration details. The dessert at dinner was presented with a birthday plate, and I was warmly wished "Happy Birthday" during both dinner and breakfast.
The staff, most of whom are young, provided such warm, cheerful, and smooth service. I am always impressed by their wonderful hospitality.
The meals and the hot spring were both excellent as well.
Last time, I stayed in the "Take" room on the second floor, which was fantastic, and I wanted to stay in the same room again. However, it wasn’t available when I made the reservation, so this time I stayed in the "Hikari" room. In my personal opinion, the size and layout of the rooms were not very different, but the view from the private outdoor bath in the "Take" room seemed better. The view from the "Hikari" room had fewer bamboo trees in front, and there was fabric under the balcony and above the outdoor bath...
Also, the price for the "Hikari" room was a bit higher, which I didn’t quite understand.
Next time, I think I’ll choose the "Take" room again.
It was a luxurious and elegant time spent in nature, away from the TV, enjoying the hot spring and meals, all with warm hospitality.
I’m very grateful for the wonderful time I had, and I would love to stay again in the future.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

Most underrated ryokan/hotel in Hakone. The staff alone brings out the one of a lifetime experience.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

Thank you very much for your hospitality.
At dinner, we had the same staff member who served us during our previous visit. They remembered my husband's favorite dish, and we had a great conversation. I had also been looking forward to the information shared in your letter communication, which made this visit even more special.
We were able to fully enjoy the pool, though the water temperature was a bit cold, so we quickly headed to the sauna.
I noticed that the gym area is still unavailable, which is a bit of a shame considering the great facilities there.
I look forward to more ways to enjoy the hot springs and other activities in the future.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

We stayed here for my husband's birthday this time, after having a wonderful experience during our previous visit. The room, outdoor bath, and meals were all truly satisfying, and we were able to relax completely. The staff was kind, attentive, and made our stay very comfortable. After dinner, they brought a birthday cake to our room, which made my husband very happy. Thank you so much!
We definitely want to come back again.

Stayed room

Superior Room with Open-Air Bath "Take"

Everything was more than expectation. Little improvement suggested: more and stronger lights in room as really too dark, mirror too small and should install more mirror in room. The rest is good.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"

The warmth of the wood in the private outdoor bath in the guest room was very soothing and provided a truly relaxing experience. The attentive service from the staff was also excellent. The location is peaceful and surrounded by lush greenery, yet only a 5-minute taxi ride from Hakone Yumoto, making it convenient for travel. I have been choosing this place for winter hot springs.

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Standard Room with Open-Air Bath "Haruka"

Our family of three recently stayed at your wonderful Japanese-style onsen hotel, and we were thoroughly impressed by the exceptional service we received.

We were especially grateful for the attentiveness during breakfast, where the staff went above and beyond to make our experience enjoyable. A special mention goes to your team member, センさん, who not only introduced the dishes to us with great detail but also kindly recommended some fantastic nearby attractions. It truly made our trip even more memorable.

When we returned to pick up our luggage, we were pleasantly surprised that your staff took the initiative to bring our belongings to the hotel entrance. These thoughtful touches really highlight the quality of your service.

We would love to stay at your hotel again in the future and look forward to seeing how you continue to improve. Thank you for making our stay so delightful! Wishing you continued success and excellence.

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Deluxe Room with Open-Air Bath "Shizuku"

Considering the cost, the quantity and quality of the food could be improved to make it perfect.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

This hotel was beyond my expectations. From our first step to our last we felt pampered and welcomed. This ryokan was a fusion of modern and traditional Japanese design. The room was well designed and elegant. The food is a culinary masterpiece and should be ranked among the highest for hotels. We had order the waygu Kobe beef at the restaurant and it was the best I have ever had. The chef did amazing job of preparing and cooking the meal.

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Presidential Suite with Open-Air Bath "Ten"

The rooms and hotel are beautiful. The staff can’t do enough for you. The location is stunning too.
Highly recommended.

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Deluxe Room with Open-Air Bath "Shizuku"

We relaxed totally, even the stay was one night only

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Presidential Suite with Open-Air Bath "Ten"

As a working professional, I wanted to gift my family a special trip, so I chose to stay here. The staff's attention to detail was amazing, and we were able to relax throughout our entire stay. The meals were delicious, with seasonal ingredients that we truly enjoyed. I would definitely love to stay again if the opportunity arises. Thank you very much.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Hikari"

As a repeat guest, I have always had a wonderful experience, and I would rate my overall experience almost perfect. If I were to make a few requests, they would be:

I would like to know the reason for the delay in the gym’s opening. If possible, I would love for the gym and pool to be open from early morning until around 10 PM.
The spa’s hours overlap with the meal times, so it would be great if this could be reconsidered.
A shuttle service would be appreciated (even if it’s a paid service).
I will definitely visit again.

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Standard Room with Open-Air Bath "Tsuki"

We stayed at Kinnotake Tonosawa Hakone and had the most memorable experience of our Japan trip.

It started off with one of the staff members greeting us at the entrance and leading us into the lobby where we sat down and completed check-in whilst drinking tea and a dessert of our choice which were both delicious.

A staff member then brought us into our rooms and gave us a tour of the amenities and we were left to relax on our own. The room was very spacious, tidy and have very generous seletion of complimentary drinks and snacks. The main highlight of course was our own private onsen with a stunning view that we immediately soaked in to relax.

Another thing to note is that we were provided with yukatas, with my female partner being given the choice of different patterns for her to choose from. They were very confortable and positively added on to the ryokan experience.

We then had our dinner which was several courses of top tier dishes. We tried more variety of food here than our entire week spent prior to our stay at this ryokan and is easily the most delicious and filling meals we’ve had in Japan.

The staff really pays attention to your needs and really took notice when we mentioned it was our honeymoon. We were greeted with a surprise that accompanied our dessert alongside a very nice gift towards the end of our stay that will remain in our memories forever.

We also opted to receive treatment at The Moon Spa and the two ladies there know their stuff! Me and my partner have never been more relaxed in our lives and even fell asleep here and there, my body felt better than ever after a busy itinerary exploring Japan.

The facilities, food and the rooms were top knotch but the staff members really make it so special, everybody was so nice and attentive. They made a lot of effort to communicate in English and we never felt like there was much of a language barrier.

Thank you for such an amazing experience, we are hoping to come back sometime in the future!

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

We stayed for 2 nights as part of our honeymoon, and I cannot recommend it more. The room was excellent, the staff was wonderful, the spa relaxing, and the food delicious. We didn't leave our room all day and enjoyed soaking in the balcony bathtub. We would absolutely return for another stay.

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Superior Room with Open-Air Bath "Take"

We were in Hakone for 2 days and stayed overnight here. We felt welcomed shortly after crossing the bridge and was greeted by staff before reaching the doors. Check in and check out the following day were both smooth. There was a yukata provided upon check in, I believe for girls only, out of a selection of 4 that could be worn in the duration of the stay. All 4 were beautiful. Dinner and breakfast were brilliant and filling. The room was amazing, nice comfortable beds and additional yukatas in the room. The private hot springs bath was near the shower in the patio, overlooking a nice view of nature. Along with the helpful staff and relaxing ambiance, we would definitely come back here again on our next overnight visit to Hakone.

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Standard Room with Open-Air Bath "Hoshi"

Lovely setting and room. Staff SOnice and efficient. Thank you!

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Junior Suite with Open-Air Bath and Tatami "Hikari"

We spent 2 fabulous nights and wish we had planned to stay longer. The room was comfortable and well equipped, the private bath a luxury we enjoyed many times a day. The fully stocked fridge was also much appreciated.
We really enjoyed all our meals which were tasty, imaginative and beautifully presented.
The staff were all lovely, warm, welcoming, knowledgeable and accommodating. But a special shoutout to Miss Yuica Kobuko who does everything with such sincerity that it truly touched our hearts. Thank you for the wonderful time.

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Deluxe Room with Open-Air Bath "Shizuku"

There is only one word, that can describe our stay at Kinnotake Tonosawa: Perfect!

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Junior Suite with Open-Air Bath and Tatami "Shizuku"

Kinnotake Tonosawa had the perfect room to retreat to after a day of exploring around Hakone. My wife and I both took long soaks in the relaxing private outdoor onsen bath. The staff could not have been more friendly or helpful. We were very impressed with the level of service. The breakfast room provided a beautiful view of the valley, and the Japanese food exceeded expectations. The room was not overly expensive, and it's definitely a great value.

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Deluxe Room with Open-Air Bath "Shizuku"

My husband and I had the pleasure of staying at Kinnotake Tonosawa for one night on the way from Osaka to Tokyo as part of a vacation trip to celebrate our recent wedding. I was looking for an onsen resort that was quiet, understated, and relaxing, and Kinnotake Tonosawa ticked all the boxes. We were warmly welcomed, and received amazing service. The room was beautiful, and had everything we needed. The private onsen bath on the balcony that looked out into the bamboo forest was the highlight, and we thoroughly enjoyed using it at all times of the day. It was raining during our stay, which made the onsen soaks even more enjoyable as you could just sit in the water and listen to the sounds of the rain and forest. The dinner and breakfast meals were also top quality, and we enjoyed trying everything that was placed in front of us.

The hospitality and service were the best part of the trip, however, and the thing that will make us return: staff were welcoming, accommodating, and constantly doing their best to provide what we desired. We had a lovely set up in our room that congratulated us on our wedding, and received special Kinnotake Tonosawa chopsticks as a present to take home. They will be well treasured. Also, after hearing my offhand comment about the incense they used throughout the hotel, I was given some to take home. We had a wonderful stay, and were very impressed by how well taken care of the hotel was. We will be back some day soon.

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Deluxe Room with Open-Air Bath "Hikari"

The hotel is located in a beautiful place next to a river and completely surrounded by nature, which gives you the sensation of being in a remote place far from the outside world.

The hotel rooms are amazing, with your outside onsen looking directly to the bamboo and Japanese pine forests were you can relax and forget about everything. The amenities in the rooms provide you everything to stay in it without the need of leaving it, unless it is for the amazing spa sessions (a must) and the special dinner.

The hotel staff is incredibly attentive and polite, always looking to make your stay even better than it already is. They give you a very personalized service, like if you were the only guest in the hotel.

We really recommend everyone to stay at Kinnotake Tonosawa at least once in their life. We hope we can return someday.

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Superior Room with Open-Air Bath "Take"

From the welcome to check-in and check-out, it was a very pleasant and relaxing stay.

The smiles of all the staff who assisted me were wonderful, and their service was exceptional.

When a little accident happened after dinner, they responded quickly and effectively, preventing my face from swelling or bruising.

The ryokan's interior design and room decor were perfect, and the open-air onsen was ideally placed with just the right temperature. I was able to enjoy a long soak in the pen-air onsen at night without being bothered by bugs. The shower room was also clean and well-maintained.

Both breakfast and dinner were delicious and quite substantial. When I was unsure about which sake to have at dinner, they explained it clearly, allowing me to enjoy a wonderful drink. "Fly Me to the Moon" was particularly tasty.

There were many other wonderful aspects, but I will conclude here.

All the staff had such lovely smiles. Thank you for your care.

I would love to stay again when I visit Hakone.

Thank you for the gifts you gave upon learning it was my birthday; I will cherish them.

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Standard Room with Open-Air Bath "Haruka"

3rd Repeat Visit
Every time I visit, I feel it when crossing the dedicated bridge before arriving at the inn. It gives a wonderful feeling of being separated from everyday life.

The rooms are stylish and have great taste, and the spaciousness creates a sense of openness.

The in-room bath is spacious enough for two, and you can adjust the temperature, so you could stay in there for a long time. The view of the bamboo from the bath is soothing, with greenery in every season.

It looks beautiful even in the rain, so you can relax regardless of the weather.

I was able to unwind again this time. Thank you!

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"

We used this inn for his birthday trip.
Crossing the bridge that only guests can use gives a special feeling. We reserved the “Shizuku” type room. The room was spacious with an infinity outdoor bath, and the view was amazing. However, the layout of the room made it a bit far to the toilet, and I found the toothbrush difficult to use. Also, the smell of the cushion was a concern, so I have some negatives. When I mentioned it was a birthday during the reservation, they changed the dessert to a birthday plate during dinner! Thank you! We were able to do sparklers on the lounge terrace, which made us happy since we couldn’t go to the fireworks festival together this year.

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Junior Suite with Open-Air Bath and Tatami "Shizuku"

Will be a great experience in a Japanese style hotel! The staff very friendly, the suite great with the thermal plunge open in the terrace! The food delicious and the complete massage was very relaxing.
We want to say thank you very much to all the staff but specially to Hue, a young lady from Vietnam who did all the efforts for us to enjoy the great service and food in the hotel!

Stayed room

Junior Suite with Open-Air Bath and Tatami "Hikari"

I was finally able to stay at this ryokan. I've wanted to visit for a long time. As soon as I entered, I could feel the quiet and relaxed atmosphere. The staff's attentive service was also very good. I appreciated their thoughtfulness in changing the course meal since I had communicated my dislike for seafood in advance. The welcome drink, with choices from the menu, made it hard to decide. The fireworks on the terrace at night were beautiful, and enjoying them with a drink created great memories. Both dinner and breakfast were very delicious, and the onsen felt wonderful, leaving my skin smooth. The view of the bamboo from there was very calming. I look forward to seeing the different scenery through the seasons and would love to visit again.

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Deluxe Room with Open-Air Bath "Shizuku"

Everything was wonderful and fantastic! This was my first stay, and I chose "Sora" because I heard I could stay at a great price. The fragrance, interior, and view were all amazing, and I unexpectedly enjoyed the Mid-Autumn Festival moon from the bath. The customer service was excellent, and I deeply appreciated the perfect handling of my companion's food allergy, which I hadn’t even been aware of. I’d like to express my gratitude to the cooking staff and others I didn’t interact with directly. The surprise birthday plate for my companion was a big success—I’m really glad I requested it. I treated myself a bit for this extraordinary experience, but it felt worth every penny. The dishes, presentation, and tableware were truly exceptional, and I lost track of time enjoying the delicious food. I also used the bar and had a relaxing time—thank you for that! Since my room was in a pre-opening phase, I’d like to mention a few points for improvement (not complaints). I intended to ask for the fireplace to be lit, but it wasn’t. When the room was dark, both my companion and I kept bumping our feet on the edge of the bed, resulting in a pretty significant bruise for me. It’s quite dangerous. My companion mentioned that the bathroom lock on the third floor seems to have been broken for a while, which is a shame. Overall, it was a lovely experience that makes me want to visit again. Thank you!

Stayed room

Ambassador Suite with Open-Air Bath "Sora"

Staying here was magical. The staff were so incredibly attentive (also spoke very good English!), the food was beautiful & delicious, and the room with private onsen was spectacular. The hotel and staff made our stay so so special. We were celebrating our wedding anniversary and we were made to feel so celebrated by the hotel- from a personalized dessert to balloons and flower petals in the room. I cannot recommend this ryoken enough. Thank you Kinnotake Tonosawa!!

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Deluxe Room with Open-Air Bath "Shizuku"

I had been wanting to stay here for a long time, but due to various circumstances, it hadn’t been possible until now. I finally got to enjoy my stay! I was very satisfied with the spacious, open room, the open-air onsen, and the delicious food. Above all, the hospitality of all the staff was wonderful. I would like to stay again in another season.

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Standard Room with Open-Air Bath "Haruka"

We stayed for two days to celebrate my husband’s birthday. Staying at Kinnotake was a very satisfying experience. My husband was also very happy! We would definitely like to use your services again!

Thank you! (o^^o)

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Superior Room with Open-Air Bath "Take"

From the entrance to the departure guidance, I was able to spend my time comfortably. The food was especially delicious, and it truly made me feel happy! I work in the service industry as well, and I learned a lot from the wonderful hospitality and attentive service of everyone here. I will definitely use your services again!

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Superior Room with Open-Air Bath "Take"

We visited for a pre-birth trip with my husband. I had informed them in advance that I was pregnant, and they prepared a body pillow in our room and provided cushions at the lounge and dining area, showing great consideration. The room was spacious and open, allowing us to enjoy a peaceful time while looking at the greenery. I believe the absence of a TV contributed to our special time together. The food was exquisite, with delicate seasoning that highlighted the natural flavors of the ingredients. They also accommodated the removal of raw foods and alcohol, which was very considerate.

We also appreciated the complimentary drinks available at any time. Although it was the end of summer, the night terrace had sparklers prepared, creating wonderful memories.

The staff, who were mostly young, were very polite and had wonderful smiles, leaving a great impression.

We are truly glad we chose this accommodation!

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Superior Room with Open-Air Bath "Take"

We stayed at this accommodation during my pregnancy. They changed the meals to those suitable for pregnant women and the staff took great care of my well-being throughout our stay. Their hospitality made our couple’s trip an unforgettable experience.

When we were leaving, they gave us a protective charm for safe childbirth from Hakone Shrine, which deeply touched us. This place has the best food and staff hospitality. We will definitely stay here again. Thank you very much.

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Deluxe Room with Open-Air Bath "Shizuku"

he room, the private open-air onsen, the food, and the service were all outstanding. During dinner, a new staff member asked if it was okay to observe as part of their training, and I agreed. They were remarkably friendly and attentive, more so than I would expect from a trainee. On top of that, we were pleasantly surprised with a discount service. The food was not only delicious but also visually pleasing. The in-room hot spring was spacious and the temperature was just right. It was truly a wonderful experience. I definitely want to visit again and hope to try the sauna next time!

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Superior Room with Open-Air Bath "Take"

I was very satisfied with both the onsen and the room. However, regarding the meals, it would be appreciated if there could be more flexible arrangements, such as delivering the food to the room later, in cases of illness or lack of appetite. I understand there may be management issues, but I think it would have been even better if I could have eaten at my own pace in my room later, even if the food had cooled down, rather than having hot food served as is. The option to have warm dishes served immediately is nice, but having the choice to eat in the room at my own timing would have been preferable.

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Deluxe Room with Open-Air Bath "Hikari"

Everything from check-in to check-out was perfect. I had an absolutely wonderful time. I was particularly impressed by the 10,000 yen discount voucher, as it was my first time experiencing such an offer. I will definitely use your services again. Thank you very much.

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Deluxe Room with Open-Air Bath "Hikari"

I enjoyed a relaxing time

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Deluxe Room with Open-Air Bath "Hikari"

I had previously stayed in Sengokuhara and had always wanted to try staying in Tonosawa. When I found a good plan this time, I decided to book it. The room was simple but the natural wooden flooring was very pleasant. The open-air onsen was especially wonderful, with excellent onsen quality and temperature. I was very satisfied and took five baths, the most I’ve ever had. The only downside was that the room’s refrigerator didn’t keep the beer very cold, which was a bit disappointing. The meals, both dinner and breakfast, made good use of local ingredients and were very satisfying in terms of quantity, quality, and taste. The staff’s response, from those who welcomed us outside in the sweltering heat to the front desk, guest rooms, and dining areas, was outstanding, making our stay very pleasant. I would love to stay here again if the opportunity arises. Thank you very much.

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Deluxe Room with Open-Air Bath "Hikari"

We utilized the facilities for my girl friend's birthday and requested various things such as a bouquet, room decorations, and bringing in a cake. Everything was arranged beautifully, and even though we hadn’t requested it in advance, a birthday plate was prepared for the dessert during dinner. She was delighted with everything, and it made for a wonderful experience for me as well. We are deeply grateful for everything.

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Junior Suite with Open-Air Bath and Tatami "Shizuku"

From the moment we arrived, we felt the utmost hospitality.

The complimentary drinks in the lounge, the serene room, the attentive explanation of the dishes, and the exquisite dinner both in flavor and atmosphere were all exceptional.

Above all, the warm and caring service truly made us feel at ease.

This was, by far, the best place we’ve stayed at and felt most grateful for our experience. Thank you very much.

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Standard Room with Open-Air Bath "Hoshi"

Having enjoyed a stay in Sengokuhara previously, I decided to try staying at Tonosawa this time. The experience was filled with delightful events that kept us excited throughout, such as welcome drinks and sweets, free-flowing beverages in the lounge, sparklers, goldfish scooping, and summer-themed ramune service.

During this stay, as I was pregnant, the hotel provided a body pillow in the room, non-caffeinated tea bags, and accommodated my dietary needs by avoiding raw foods. These thoughtful services truly exemplified the luxury of this accommodation.

Even at checkout, they offered drinks after check-in, allowing us to prepare for our departure at a relaxed pace. Unlike other inns where you might feel an unspoken urge to leave quickly, this inn consistently showed care for its guests until the very end.

What touched me the most was receiving a good luck charm from Hakone Shrine for a safe delivery, with a heartfelt message wishing for a healthy baby. I was genuinely moved by this gesture.

I will definitely return! Thank you very much for everything.

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Superior Room with Open-Air Bath "Take"

Considering the cost of the stay, I was extremely satisfied. Although there is no large public onsen, the onsen in the room was more than adequate. The kaiseki cuisine was very delicious. At Kinnotake, you can enjoy unlimited beer, coffee, and tea at the lounge, which you can take back to your room. The service was also excellent. I have stayed at various ryokans in Hakone, and this was a place I would like to return to.

Stayed room

Standard Room with Open-Air Bath "Hoshi"

I had visited Sengokuhara in the past, but this time I stayed at Tonosawa for the first time. Excitement began at the entrance of the suspension bridge. We received a warm welcome. The room was Take which we had requested the second floor when booking. Looking out from the window, bamboo was everywhere, creating a spacious and bright atmosphere with a sense of openness. The spacious terrace open-air onsen in the room was also fantastic. On the day of arrival, I learned from word of mouth or someone's blog that there was no TV in the room. However, upon entering the room, my thoughts quickly changed. I decided to fully enjoy the room, onsen, and view! I listened to jazz and enjoyed a time far removed from everyday noise.

The meals were meticulously prepared, visually appealing, and extremely delicious. We ordered several specialty dishes such as butter-grilled abalone, but I was so full that I ended up leaving the final cooked rice... Even without additional dishes, the portion size was satisfying. The abalone was small but very tender and delicious. Moving to the bar, I sampled five types of desserts while enjoying the luxurious atmosphere with bamboo lit up around me.

For breakfast, there was a choice of Japanese and Western dishes, both of which were excellent in terms of content and volume.

The room amenities, drinks in the refrigerator, and coffee were well-stocked, making me want to enjoy more room time even during consecutive stays. The staff's hospitality was warm with friendly conversations and smiles, making everyone wonderful.

It was my first visit, but I would love to visit again and recommend this inn to others. Thank you very much for your warm hospitality, allowing us to relax and enjoy ourselves.

Stayed room

Superior Room with Open-Air Bath "Take"

We stayed here for my girlfriend's birthday. As the title suggests, the room was designed to provide an extraordinary experience, and the private open-air onsen in the room was fantastic. The staff were very polite and the food and drinks at the bar were delicious, leaving us thoroughly satisfied. We would love to visit again on another special occasion.

Stayed room

Superior Room with Open-Air Bath "Take"

The staff were very kind. The room felt harmonious with nature, which was great. I felt both my mind and body were healed in onsen. The meals were plentiful and delicious, leaving me completely satisfied both physically and mentally. I will definitely visit again.

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Superior Room with Open-Air Bath "Take"

After a busy period, I took time off before the long weekend and decided to indulge in onsen retreat with the books I had been wanting to read. It wasn't for sightseeing; I wanted easy access from home and a quiet environment.

Despite the rainy weather, I was able to enjoy the leisurely time I had hoped for. The staff were pleasant, and I appreciated the richness of living without television. The reading light provided made it comfortable for me. If I had one request, it would be for the lighting in the washroom area to be brighter; it was a bit dim for doing makeup. Though, spending time in my natural state was also quite nice.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

The accommodation, nature, service, meals, drinks, and onsen were all wonderful. It was a very healing trip. Thank you very much!

Stayed room

Superior Room with Open-Air Bath "Take"

My stay here was the highlight of our trip. We were greeted the moment we arrived and we were treated like we were their only guests. Absolutely first class level of service that is impressive especially in a country like Japan where high levels of service are the norm. I wish I could remember the names of the staff, but Mr. Yoshizaki was very pleasant while he helped us with breakfast.
The rooms are spacious and comfortable. It is clean, with modern amenities and the refrigerator was stocked with drinks that made our stay comfortable. The view from our room, facing the bamboo forest is something that I will remember for the rest of my life.
I highly recommend this ryokan for anyone who wants to experience a peaceful, quiet stay in one of the most beautiful places in the Hakone area.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"

In a well-appointed room, serene lighting,
Spacious open-air onsen as well,
It was a luxurious time.
The onsen water was gentle and left my skin smooth.
The service from the room attendants was also excellent.
Of course, the meals were delicious too.

I look forward to visiting again.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

Discreetly located across a suspension bridge in its own little oasis is a welcoming 20+ room lodge featuring some of the best food around. There are more modern places yet the warmth of the wood decor and the flawless customer service put this one on tops of my book. They are working on the public access onsen but for now the private one in the room is just fine. Plus the food!!! And a great selection of older Burgundies for any wine lovers out there.

Stayed room

Superior Room with Open-Air Bath "Take"

The service is good and the facilities around the room are well explained by the staff. The food variety is very good and all the food are tasty. I have a pleasant and enjoyable experience and i am looking forward to another stay in the future.

Stayed room

Standard Room with Open-Air Bath "Haruka"

It was a long-awaited return, and it was truly exceptional. The hospitality was excellent with everyone being friendly and attentive, and we were rejuvenated by the smooth quality of onsen. The meals were inventive and unique; my mother and I were deeply moved. Both the Japanese and Western-style breakfasts were delicious, and we were delighted that we could have seconds of rice, bread, and soup. We've already made a reservation for December and look forward to visiting again. Thank you very much!!

Stayed room

Standard Room with Open-Air Bath "Haruka"

Received excellent service in this hotel, with very good experience in onsen and meals. Staff are able to communicate in both Japanese and English, and very attentive to the needs of visitors. We enjoy the stay a lot!

Stayed room

Superior Room with Open-Air Bath "Take"

We chose this ryokan for a mother-daughter trip as my daughter's birthday was approaching. Once again, we were deeply moved by the attentive care of the staff. The new staff member who served us on the first night spoke excellent Japanese and enthusiastically explained the dishes, and their lovely smile made our time enjoyable. The meals were delicious both days, with a noticeable change on the second day. The seared beef sushi, added at my daughter's request, melted in her mouth just as she hoped. We made multiple trips between the princess beds and onsen... My daughter loves this spa. Thanks to you, she feels refreshed and ready to tackle her work.

It was the perfect birthday celebration. Thank you so much to all the staff. Next time, we'll stay in the room with the stone onsen.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

We loved every second of our stay! The team was amazing, ensuring we had everything we needed to make it a memorable night. The amenities are beyond beautiful and the food was delicious. We can't wait to go back!

Stayed room

Standard Room with Open-Air Bath "Tsuki"

For the second year in a row, we stayed here. My wife is pregnant, and we were grateful for the various accommodations made, such as adjusting meals and preparing cushioned rooms and decaffeinated coffee after discussing our needs in advance.

Additionally, we were thankful for the opportunity to receive a prayer for safe childbirth at Hakone Shrine before departing. The only disappointment was that the public onsen was under construction, but we heard that a large onsen, gym, and pool will be available in summer, which makes us want to stay again.

This was our last onsen trip before our child is born, and it was very healing. Thank you very much.

Stayed room

Superior Room with Open-Air Bath "Take"

I finally managed to visit with a friend when our schedules aligned. The room, onsen, food, and staff were all excellent. The open-air onsen in the room was incredibly relaxing—I could have stayed there forever, listening to the frogs and admiring the bamboo grove and hydrangeas. I was also delighted by the surprise birthday celebration. I look forward to returning to Hakone next time. Thank you for the wonderful rejuvenation experience.

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

As always, I was able to relax and unwind.

Stayed room

Standard Room with Open-Air Bath "Tsuki"

This is my third stay. When I first visited, I was so comforted by the friendly and warm hospitality that I became a complete fan. I love the rooms that allow you to feel one with nature, and the spacious open-air bath in the room is a place where you want to spend endless time. Another great pleasure is the beautifully presented and delicious meals. We always find ourselves discussing when we’ll visit next, even on the drive home.

Stayed room

Superior Room with Open-Air Bath "Take"

My husband and I had been talking about staying here someday and were really looking forward to it. As a result, our stay was highly satisfying, from the room, onsen, meals, to the staff's hospitality. Being pregnant, we had informed them about dietary restrictions beforehand, which they confirmed again upon check-in. Additionally, the room had a maternity pillow, which helped me maintain a comfortable posture. I also appreciated their thoughtfulness, such as providing cushions for back support during meals. While it may be a while before we can stay again, we definitely hope to visit in the future. Thank you very much.

Stayed room

Superior Room with Open-Air Bath "Take"

During our search for a place to stay with hot springs and fireflies as our main criteria, we happened to receive a direct mail from Kinnotake Tonosawa, which offered us a special plan for our accommodation. We were able to choose our room and opted for Room 107, which was recommended by the staff, and our stay was fantastic, especially the room's private bath. It had a large tub (big enough for 4-5 people, so it felt a bit empty with just the two of us!), and we could adjust the temperature ourselves.

However, we were disappointed to learn that the communal bath was closed for renovations and being converted into a pool. As for the meals, we were so full from lunch that we felt bad for leaving some food uneaten at dinner. But we made up for it by thoroughly enjoying breakfast. We both ordered Western-style meals, and my wife couldn't resist asking for seconds of bread, while I found myself asking for an extra serving of soup. My wife even mentioned how delicious the sausages were and wished she could have had more!

One of the purposes of our visit was to see fireflies, and we were delighted to be able to go out after dinner to observe them. Although it seemed a bit early for fireflies at the inn's "Hotaru no Kawadoko" due to the altitude, we were able to see them at the Hakone Yumoto "Hotaru Park" after driving down.

The staff, who were mostly young, provided excellent service and promptly attended to our requests, including setting up the television as we had asked beforehand. We've stayed at various inns as we love traveling, and although we've encountered high-end inns with poor service and food, Kinnotake Tonosawa was a rare gem that exceeded our expectations in a good way. We'd love to visit again in a different season.

We're also looking forward to visiting Kinnotake Sengokuhara, as it's part of the same group. To everyone reading this, we highly recommend visiting Kinnotake Tonosawa. It's a recommended inn in Hakone.

Lastly, to all the staff at Kinnotake Tonosawa, thank you so much for your hospitality. As we enter the rainy season and approach summer, please take care of yourselves and your health.

Stayed room

Superior Room with Open-Air Bath "Take"

We booked 3 rooms. Everything was perfect and the service was top-notch.

If I had to nitpick, one issue was that certain services were offered to one of the rooms but not the others (eg TV, pyjamas). I wonder why there was a difference in amenities offered when we all paid the same amount per person.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

Unfortunately this ryokan is under construction, which creates a very unpleasant experience & ruins the tranquility. It’s beautiful and the staff was great. Food was solid. But the construction ruined the experience. It really should be closed while construction is taking place.

Stayed room

Deluxe Room with Open-Air Bath "Hikari"

It's my favorite in Hakone. The pleasant hospitality and conversation of the staff brimming with smiles, delicious meals, and baths are healing in themselves. It's become a rule in our household to only stay at Kinnotake when in Hakone. Recently, it's unfortunate that there have been times when only hot water comes out due to the poor adjustment of hot water and water in the room. Please, I ask for fundamental improvements. It's a favorite enough to forgive with a smile for minor troubles!

Stayed room

Standard Room with Open-Air Bath "Hoshi"

We have been staying annually since the COVID-19 pandemic started. While it's very relaxing, I wonder if the small bathtub is sometimes a drawback. I would like to be able to stretch out my legs and relax more comfortably.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Hikari"

My wife and I recently had the pleasure of staying at this exquisite ryokan, and it was nothing short of an extraordinary experience. From the moment we arrived, we were enveloped in a sense of calm and luxury that made our stay truly special.

The service was impeccable. The staff were attentive, courteous, and went above and beyond to ensure our comfort. From the warm welcome to the thoughtful gestures throughout our stay, we felt incredibly well cared for. Every request was met with a smile and prompt attention, making us feel like honored guests.

The culinary experience was a highlight of our stay. Each meal was a masterpiece, showcasing the finest seasonal ingredients and traditional Japanese flavors. The dinner was a journey through exquisite tastes and beautiful presentation, and the Japanese style breakfast was equally delightful, offering a perfect start to our day. The care and skill that went into each dish were evident and deeply appreciated.

Our room was spacious, impeccably clean, and thoughtfully designed with a perfect blend of traditional aesthetics and modern comfort. The beds added to the authentic atmosphere, while the amenities provided every convenience we could ask for. It was a serene and inviting space where we could relax and unwind completely.

The open-air onsen was a blissful retreat. Surrounded by nature, soaking in the hot spring water under the open sky was a magical experience. The water was soothing, and the setting was tranquil, providing the perfect environment for relaxation and rejuvenation. We spent hours enjoying the onsen, feeling our stresses melt away.

Our stay at this ryokan was truly special and unforgettable. Every aspect of our visit exceeded our expectations, from the exceptional service and exquisite food to the warm hospitality, spacious room, and fantastic onsen. It was the perfect getaway for my wife and me, and we left feeling refreshed, pampered, and deeply grateful for the experience. We highly recommend this ryokan to anyone seeking a luxurious and authentic Japanese stay. We can't wait to return!

Stayed room

Standard Room with Open-Air Bath "Haruka"

Kinnotake Tonosawa is one of those special Ryokans. From the moment I drove up to the driveway to be greeted and on my way out was one of the small little details of being welcomed.

The room was exceptionally large with everything you need to relax in different parts of the room. The private onsen was big enough for me a 6 foot person and definitely can fit another partner in it.

The food for dinner was exceptional and I could not fault any of it, all of it tasted so good and I was well truly satisfied at the end. I got the Black wagyu beef fillet which was up there as one of the best wagyu. It wasn’t too fatty which made it easier to eat and not too rich.

My server for dinner Ishikawa was lovely and provided amazing service throughout. They even gave me a semi private booth for a solo traveller which I really appreciated, thank you.

Overall, for a solo traveller this experience is something everyone should try if your solo or a couple. All of the staff did a great job at making me feel welcome and will definitely recommend this Ryokan to my friends.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"

We stayed here for our honeymoon and it was exceptional. Comfortable and accommodating. The food was phenomenal and the rooms were very spacious with lots of in-room amenities such as complementary beverages, skin care, robes and yukata. The lounge was so peaceful and staff went above and beyond to make us comfortable and happy. We upgraded to teppanyaki for one night and it was one of the best meals we had in Japan. We felt like we could stay here a whole week. We would like to thank Chef Yohei, Kokubo-san, Sei-san and all of the staff for their hospitality. We truly felt at home at Kinnotake Tonosawa and we can't wait to visit again.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Shizuku"

I usually stay in the club floor, but this time, I stayed at "Hikari" for the first time. The facilities in the room were almost the same, so I was able to relax sufficiently. If I were to say something, it would be appreciated if the room lighting were a little brighter.

Stayed room

Junior Suite with Open-Air Bath and Tatami "Hikari"

We stayed for my husband's birthday and were able to relax and unwind in a very quiet and naturally surrounded environment, away from the everyday hustle and bustle. The unexpected chorus of frogs in the rich natural setting was quite a surprise, but it turned into a fond memory that made us laugh. We appreciated the consideration to not overlap too much with other guests, and we secretly imagined if it was intentional. Thank you to the staff for their hospitality.

Stayed room

Standard Room with Open-Air Bath "Tsuki"

My partner and I stayed for 3 nights and we had an outstanding experience. Coming from 10 days in Tokyo, this was the perfect way to rest and relax in our private onsen surrounded by beautiful nature and bamboo groves. The room was very spacious and serene, it had a large bed, comfortable lounging area, kitchenette, and several amenities included. We enjoyed the daily kaiseki breakfast and dinner, the cocktail bar, and the teppanyaki just up the street. We can't say enough great things about the hospitality by all the staff, the level of service, and everything that came with it. This is probably one of the nicest hotels we've ever stayed at. Arigato gozaimasu!

Stayed room

Deluxe Room with Open-Air Bath "Shizuku"

The setting is beautiful and quite peaceful, however, there is no public onsen and the beds in the room are of very poor quality, for the price charged at Kinnotake, we expected much higher quality beds. The beds are low quality spring mattresses, with no mattress topper hence it is very uncomfortable to sleep on. At this price, we do expect much more of the beds and the hotel facilities (public onsen, gym etc).

Stayed room

Standard Room with Open-Air Bath "Haruka"

From my first visit here, it was an extraordinary experience. The staff went above and beyond, ensuring every detail was perfect for our stay. The rooms were breathtaking, complete with their own in-suite onsen. As I indulged in a spa treatment, the experience surpassed mere words, leaving me in a state of unparalleled relaxation. Their attention to detail is impeccable, and the expertise of the spa staff is truly remarkable. Furthermore, the culinary journey was nothing short of exceptional; it felt like a gastronomic symphony.

Stayed room

Standard Room with Open-Air Bath "Haruka"

Everything about our experience was fantastic. Staff were delightful and helpful. My only disappointment was learning the level of noise pollution. There is a main road that can be seen from the room's terrace with constant traffic from trucks, motorcycles, and cars. Our time there was tranquil, but with truck and car noises.

Stayed room

Superior Room with Open-Air Bath "Take"