Terms and Conditions for Hotel Accommodation

Terms and Conditions for Hotel Accommodation

Dec.1.2022 Updated

Scope of Application

Article 1

1. These Terms and Conditions shall govern any accommodation agreements or any other related contracts entered into between the hotel and the guest, and any matters not stipulated in the Terms and Conditions shall be governed by law and generally established customs.
2. Notwithstanding the preceding paragraph, any special agreements provided by the hotel within the scope permitted by law and customs shall take precedence.

Application for an Accommodation Agreement

Article 2

1. Those applying for an accommodation agreement at the hotel shall provide the hotel with the following information.
• (1) Guest name
• (2) The date of stay and estimated time of arrival
• (3) Accommodation fees(generally based on the Basic Accommodation Fees in Appendix 1)
• (4) Other information the hotel deems necessary
2. In the event that a guest requests to extend their stay beyond the date, an application for a new accommodation agreement is deemed to have been made at the time the request was made.

Establishment of the Accommodation Agreement

Article 3

1. The accommodation agreement shall be established when the hotel accepts the application set forth in the preceding paragraph. However, this does not apply when the hotel proves it has not accepted the application.
2. When an accommodation agreement has been established as per the provisions, the guest must pay a deposit set by the hotel by the deadline designated by the hotel. (Maximum is 3 nights deposit)
3. The deposit shall first be allocated to room charges ultimately payable by the guest, then allocated to fines followed by compensation for damages in the event that the provisions of Articles 6 and 18 apply; any remaining deposit shall be returned at the time of payment in accordance with Article 12.
4. The accommodation agreement shall cease to be effective when the guest fails to pay the deposit set forth in Paragraph 2 by the deadline designated by the hotel. However, this is limited to cases in which the hotel notifies guests of a deposit deadline.

Special Agreements Not Requiring a Deposit

Article 4

1. Notwithstanding the provisions of Paragraph 2 of the preceding article, the hotel may accept special agreements that do not require payment of a deposit.
2. The preceding paragraph on special agreements shall apply when the hotel does not request payment of the deposit set forth in Paragraph 2 of the preceding article or does not specify a deposit payment deadline when accepting applications for an accommodation agreement.

Refusal of Accommodation Agreements

Article 5

1. This hotel may refuse to enter into an accommodation agreement in the following cases
• (1) When the application for accommodation is not in accordance with these terms and conditions.
• (2) When guestrooms are fully booked
• (3) When a potential guest is deemed likely to break the law, disrupt public order, or act contrary to public morals during their stay.
• (4) When a potential guest is deemed to fall under any of the following categories A to C :
• A. Organized crime groups as defined in Article 2, Item 2 of the Law Concerning Prevention of Unjust Acts by Organized Crime Groups (Law No. 77, 1991) (hereinafter referred to as "organized crime group") , Organized crime group members prescribed in Article 2, Item 6 of the same Law (Law No. 77 of 1991) (iii) Organized Crime Group, quasi-organized crime syndicate members or persons related to "Organized Crime Group", and other antisocial forces.
• B. When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
• C. When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
• (5) When the potential guest’s behavior poses a significant nuisance to other guests.
• (6) When the potential guest clearly has a contagious disease.
• (7) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded in connection with accommodation.
• (8) When it is impossible to accommodate guests due to natural disasters, breakdown of facilities, or other unavoidable reasons.
• (9) When the case falls under the provisions of Article 4 of the Kanagawa Prefecture Ryokan Law Enforcement Ordinance.

The Guest’s Right to Terminate the Accommodation Agreement

Article 6

1. The guest may terminate the accommodation contract by notifying the hotel.
2. In the event that the guest cancels all or part of the accommodation contract due to reasons attributable to the guest (except in the event that this hotel specifies the due date for payment of the application fee and requests payment thereof pursuant to Article 3, paragraph 2, and the guest cancels the accommodation contract prior to such payment), this hotel shall charge a penalty fee as listed in appended table 2. ), the hotel will charge a penalty fee in accordance with the provisions listed in Appended Table 2. However, in the event that this hotel has agreed to the special contract stipulated in Article 4, Paragraph 1, this will only apply when this hotel has notified the guest of the obligation to pay the penalty when the guest cancels the accommodation contract in response to the special contract.
3. In the event that a guest does not arrive at the hotel by 8:00 p.m. on the day of the stay (or by a later time if an estimated time of arrival has been specified in advance), the hotel may treat the contract as having been cancelled by the guest.

The Hotel’s Right to Terminate the Accommodation Agreement

Article 7

1. The hotel may terminate the accommodation agreement in the following cases
• (1) When it is recognized that the guest is likely to commit or has committed an act contrary to the provisions of laws and regulations, public order or good morals in connection with their stay.
• (2)When it is recognized that the guest falls under any of the following (A) through (C).
  • A. Organized crime groups members, quasi-constituents of Organized crime group, or persons related to Organized Crime Group, or other anti-social forces
  • B. When a guest is a juridical person or other organization whose business activities are controlled by an Organized Crime Group.
  • C. When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
• (3)When a guest uses language or behavior that causes significant inconvenience to other guests
• (4)When it is clearly recognized that the lodger is a person with a contagious disease
• (5)When a violent demand is made with regard to the accommodation, or when a burden exceeding a reasonable range is demanded.
• (6)When the hotel is unable to accommodate the guest due to a force majeure such as a natural disaster.
• (7)When a guest does not comply with the prohibition of smoking in the bedroom, tampering with fire-fighting equipment, or any other prohibited acts (limited to those necessary for fire prevention) in the rules of use stipulated by the hotel.
2. When this hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, no charge for accommodation services, etc. that have not yet been provided to the guest will be made.

Guest Registration

Article 8

1. Guests must register the following information at the front desk on the day of their stay.
• (1) Guest name, age, gender, address, contact telephone number, and occupation　
• (2) For foreigners, nationality, passport number, place of entry and date of entry
• (3) Departure date and planned departure time
• (4) Other information deemed necessary by the hotel
2. Guests who wish to pay the fees stipulated in Article 12 using traveler’s checks, hotel vouchers, credit cards, or any other alternative for currency must present this in advance when registering the information above.

Guestroom Hours

Article 9

1. Guestrooms may be used from 3 pm to 11 am the following day. However, for extended stays, guests may use the guestroom for the entire day excluding arrival and departure dates.
2. Notwithstanding the provisions of the preceding paragraph, the hotel may accept the use of a room outside the hours specified in the preceding paragraph.

Compliance with the Hotel Rules

Article 10

Hours

Article 11

1. Hours of operation for other facilities will be provided in the pamphlet provided, notices posted in various places, and in the service directory in the guest rooms.
• (1) Closing time of front entrance: OPEN 24 hours/day
• (2) Front desk: OPEN 24 hours/day
2. The hours in the preceding paragraph may be changed temporarily if necessary or unavoidable. In such a case, the hotel will notify the guests in an appropriate manner.

Payment of Fees

Article 12

1. A breakdown of accommodation fees to be paid by guests is listed in Appendix 1.
2. Payment of the aforementioned lodging fees shall be made by currency, traveler's checks, accommodation vouchers, credit cards, or other payment methods approved by our establishment, at the time of our request and by the payment date specified in the payment methods defined by our company.
3. The hotel will charge for the room even if the guest decides not to stay in the room after the hotel has provided the room to the guest and made it available for their use.

Hotel Liability

Article 13

In the event that the hotel causes damage to a guest due to the performance or non-performance of the accommodation contract and related agreements, the hotel shall compensate for such damage. (However, this shall not apply if the damage is not caused by reasons attributable to the hotel.)

When Rooms Cannot Be Provided According to the Agreement

Article 14

1. If this hotel is unable to provide the guest with the contracted room, it shall, with the consent of the guest, arrange for other accommodation under the same conditions as much as possible.
2. If, notwithstanding the provisions of the preceding paragraph, this hotel is unable to find other accommodation, it will pay the guest a compensation fee equivalent to the amount of the penalty charge, and the compensation fee will be applied to the amount of compensation for damages. However, if there is no reason attributable to the hotel for not being able to provide the guest room, no compensation shall be paid.

Handling of Checked Items

Article 15

1. In the event of loss or damage to articles, cash, or valuables left at the front desk by a guest, the hotel shall compensate for such damage, except in cases where such damage is caused by force majeure. However, in the event that the hotel requires the guest to disclose the type and value of cash and valuables, and the guest fails to do so, the hotel will compensate for the damage up to the limit of 150,000 yen.
2. In the event that a guest brings into the hotel any articles, cash or valuables that have not been left at the front desk, and that is lost, damaged or otherwise damaged due to the intentional or negligent act of the hotel, the hotel will compensate for such damages. However, the hotel will compensate for damages up to 150,000 yen for items for which the type and value were not specified by the guest in advance, except in cases of willful misconduct or gross negligence on the part of the hotel.

Storing Guest Luggage and Belongings

Article 16

1. If a guest's baggage arrives at the hotel prior to their stay, the hotel will take responsibility for its safekeeping only if the hotel understands this prior to the arrival of the baggage, and give it over to the guest when they check in at the front desk.
2. If a guest's baggage or personal belongings are left at the hotel after the guest has checked out, and the owner of the baggage or personal belongings is found, the hotel shall contact the owner and request instructions from him or her. However, if the Museum does not receive instructions from the owner, or if the owner cannot be identified, the Hotel will keep the baggage for 6 months, such period starting on the day it is found, and will report it to the nearest police station if necessary. However, food, beverages, cigarettes, magazines, etc. that are detrimental to the sanitary environment will be disposed of on the same day.
3. In the event that the circumstances of the preceding two paragraphs should occur, the responsibility of the hotel for the safekeeping of the guest's baggage or personal belongings shall be in accordance with the provisions of paragraph 1 of the preceding article in the case of paragraph 1, and in accordance with the provisions of paragraph 2 of the same article in the case of the preceding paragraph.

Parking Liability

Article 17

1. When a guest uses the parking lot of the hotel, regardless of whether or not the guest has deposited the keys to the car, the hotel rents the parking lot to the guest and is not responsible for the management of the car. However, if the Museum intentionally or negligently causes damage in the management of the parking lot, the Museum will be held responsible for compensation.

Guest Liability

Article 18

In the event that this hotel suffers damages due to the intentional or negligent act of a guest, said guest shall compensate this hotel for such damages.

Appendix 1. Breakdown of Accommodation Fees(Related to Article s2 and 12)

※The basic room charge is based on the rate posted at the front desk.

Appendix 2. Penalties(Related to Article 6)

※ The "%" is the ratio of the penalty charge to the basic room charge.

※ If the contracted number of days is shortened, the penalty fee for the day (first day) will be collected regardless of the number of shortened days.