I have stayed here more than 30 times, usually at least once a year. Even after the management changed, improvements have been made every year, making the experience even better. There are quite a few foreign staff members, but I appreciate their sincere and polite service. Their dedication seems to reflect the training and education provided. I am impressed by their hard work. I enjoyed both the large onsen and the room bath, as well as the room itself. The onsen and meals are excellent. I will visit again.
One note: the temperature was around minus 10 degrees Celsius at night, and it seemed there may have been some freezing in the drainage pipes. Near the washing area and bath in the large onsen, water accumulated in some spots. This was the first time I noticed it, and I hope it can be inspected.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Actually, I had to speak firmly to the person in charge. I ordered drinks and called several times, but they were not brought, and within an hour, the food was already served. Since we drink quite a lot, it would have been better if the staff had observed our pace and served accordingly. Of course, we did not only order all-inclusive drinks, and it would be a loss for the inn if they did not manage this properly. We did not intend to linger for a long time. It was a little disappointing that the dishes were served in a mechanical manner. The onsen, however, was excellent.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

I am a fan of onsen trips, and this onsen, with its natural flowing water, is truly the best. The room’s open-air onsen was very comfortable, and there were also large onsens and private baths, allowing us to fully enjoy the hot springs, which was very satisfying. The room was also comfortable for relaxing, and the meals were delicious. The grated yam with barley rice for breakfast was excellent.
One point to note: the all-inclusive drinks at meals felt a little limited. It would be nice to have a few more options.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

A year later and I still think about my time at Matsuzakaya Honten often. From the moment I arrived the staff were so welcoming, warm, and professional, I truly felt like a royal. The space was beautiful, the onsen rejuvenating, and I had the most excellent breakfast and dinner courses with local and seasonal ingredients. If I ever return to Hakone I will not hesitate to stay with them again.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

The staff at Matsuzakaya go above and beyond to make you feel welcome and happy. I highly applaud their services!

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed here for our parents’ 60th birthday celebration.
They were very pleased with the decorations prepared on the bed, the private dining with a dessert plate, and the ceremonial red vest (chanchanko) provided during dinner.
Above all, the room’s open-air onsen and the large onsen were excellent, allowing us to relax and relieve our daily fatigue.

Some points to note:

There were children running around on the floor above us, which was a bit noisy.

The toothpaste provided in the amenities was somewhat difficult to use.

Although the plan was all-inclusive, there were many paid menu items and some could not be taken into the room.

Considering this was a discounted plan, the overall quality at this price made us feel we would like to stay again. We appreciated all the thoughtful arrangements.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

I really enjoyed my stay at this hotel. The establishment is old but very well maintained, and it is simply beautiful and fun to wander around. Our room was really spacious and I loved the decoration and the mix of modern and traditional. My favourite thing was the private outdoor onsen for our room - it was so relaxing to soak in the hot tub in the cold weather, we couldn’t get enough.
The staff are so friendly and warm, and they were so helpful for our requests.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

Thank you again for your care during our stay.
However, we were concerned that the shower in the large onsen did not get warm enough in the morning, and that the fuel for the irori stove was empty, so we could not enjoy it during our stay.
We are looking forward to visiting again next time.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

My family of three arrived here to relax after a week of sightseeing and the hustle and bustle or Osaka and Kyoto. We were greeted upon arrival and give. resort shoes (slides) that we would be using throughout our stay.

During the check-in process, we were given a choice of yukata to wear during our stay. We took off our regular city clothes and remained in the resort wear all throughout the stay.

This is not a modern hotel property, and the facility is not new, by any means. But it has been well maintained and has a lot of modern improvements: in-room bathrooms are large and super clean and modernized. Our room (Gyokoso) had a private Hinoki bath and an outdoor private onsen. The bedroom was large, as well as the indoor sitting area and a lovely outdoor viewing area. Great place to sit and ponder.

The onsen is filled with natural - and incredibly sulphuric water. The smell definitely takes a bit of getting used to, but it’s definitely alll natural.

I cannot say enough about the kind staff who took care of us during our stay. The kaiseki cuisine was elaborate and delicious, and those who attended to us were patient and friendly without being obsequious. Also of note: they were all either very pretty or very good looking, ha!

All in all, a well-preserved and exclusive resort in Hakone. You get a feel for the imperial-ness of times gone by and the attentive service you imagine at a place of this caliber.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

Loved to be able to experience the luxury of this hotel. Very special!

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Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

We had a wonderful time in a beautiful building full of history. The meals were also very delicious. The historical aspects have been well preserved while incorporating modern renovations.

Many of the staff were not Japanese, but all spoke Japanese very well and were full of hospitality, which was impressive. The Japanese staff were, of course, excellent as well.

A minor disappointment was that there seemed to be two women who appeared to be the proprietors, but they gave the impression of “just being there.” Perhaps this is fine, but at other inns of a similar price range, we have had a bit more interaction with the proprietors. The baby bed was also not ideal.

Overall, however, we were very satisfied. We are glad we stayed at this inn.

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

We chose Matsuzakaya Honten to celebrate my retirement, and the stay far exceeded all our expectations. From the moment we stepped into the building, the historic and elegant atmosphere combined with the warm hospitality of the staff made us feel completely at ease.

The open-air onsen in our room was exceptional, allowing us to enjoy the famous onsen at any time in complete privacy, which was a true luxury. Each dish was carefully prepared, pleasing both the eyes and the palate, creating a truly blissful experience.

We were also able to feel the excitement of the Hakone Ekiden, fully enjoying the unique atmosphere of Hakone. The farewell with “Have a good trip” made us think, “We will definitely return.” This was truly an outstanding ryokan.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Although there are some steps inside the historic building, the onsen was wonderful, and we were able to spend a relaxing New Year. We were very satisfied that the environment allowed us to enjoy the Ekiden even after checking out.

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Kakumeikan Superior Twin Room for 2 people

Service was incredibly thoughtful and personal. Onsen is relaxing. Food was fantastic. Had an amazing stay!

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Ashikariso Standard Room for 2 people with Shower (Matsukaze)

We had a wonderful, deeply relaxing stay at this property, which offered a truly authentic experience. The service was thoughtful, and the staff were absolutely stellar. We loved having a private pool, though the public pools also looked excellent—just note that the water is very warm. The food was a bit too traditional for my personal taste, but anyone who loves Japanese cuisine will be delighted. Also, there’s no need to pack much clothing, as traditional outfits are provided (although it's chilly in some of the public spaces in winter). Highly recommended.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

Our Complete Ryokan Experience (Standard Plan) at Matsuzakaya Honten was absolutely flawless from start to finish. Every detail was thoughtfully curated and executed to perfection.
The kaiseki dinner was exceptional—beautifully presented, seasonal, and deeply satisfying, followed by an equally memorable traditional Japanese breakfast that balanced elegance and comfort. The private onsen experience was serene and luxurious, offering complete relaxation in a peaceful setting.
Service throughout the stay was warm, attentive, and refined, making us feel genuinely cared for at every moment. The atmosphere, food, onsen, and hospitality all came together for an authentic and unforgettable ryokan stay.
Simply put: everything was five stars. An outstanding experience we would wholeheartedly recommend.

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Kakumeikan Superior Twin Room for 2 people with shower

I gifted an onsen trip for my mother’s birthday, and we were able to spend a very meaningful and heartwarming time. Dinner was prepared in a private room included in the package, offering a calm atmosphere reminiscent of dining in the room and a sense of special occasion, which we greatly enjoyed. For breakfast, we changed the setting to a Horigotatsu-style seat, allowing us to enjoy the morning sun while eating, creating a wonderful memory.

In recent years, many onsen inns have foreign staff, but this time we were assisted by experienced staff. My mother said, “Somehow, it feels very comforting.” Although I forgot their name, they were friendly, calm, and attentive, allowing us to spend the entire time in a relaxed atmosphere. We are deeply grateful.

One small request: For foreign guests, it would be helpful to provide more detailed instructions in multiple languages on how to use the onsen. We observed some situations that could inconvenience others, such as speaking loudly or entering the onsen with shoes. We would greatly appreciate your consideration.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Thank you for taking care of us. I am able to refresh myself every time I stay here. However, it seems that the amenities have been reduced compared to before. I am also disappointed that hair tonic is not available in the onsen or in the room.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

My husband and I stayed here for our wedding anniversary. This was our second stay, and because we had informed the staff in advance that it was a special occasion, we received thoughtful attention and enjoyed the highest level of hospitality. The indoor onsen was wonderful and provided complete relaxation for both body and mind. Both dinner and breakfast highlighted the natural flavors of the ingredients and were truly delicious. We hope to visit again for future special occasions. Thank you very much.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Such a beautiful retreat! We travelled from Tokyo by taking the Shinkansen to Odawara Station and arranged a pick-up and drop-off via the resort. The process was seamless and a lot easier than we anticipated.

Besides the resort being beautiful and tranquil, we cannot express how great the hospitality of the staff is especially during meal service.
The drinks bar open in the morning until 10 am was also one of our favorites. Reserving a private session on the outdoor onsen space is a must.

Thank you Matsuzakaya Honten! We cannot wait to return.

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Shiranso Premium Room for 4 people with Open-Air Onsen

Matsuzakaya Honten is a beautiful ryokan in a secluded place in Hakone. The silence and solitude make for an excellent place to relax and unwind. Our room was minimal but spacious, great for decluttering the mind. A pair of sliding doors led to a private onsen with a little moss garden as a view.

Dinner and breakfast provided were well thought out, delicious, and seasonally adapted. It felt like we were experiencing Japanese fine dining. There was so much to see within the ryokan itself: different themed rooms that showcased culture, history, and games.

The public baths and private onsen were also available for reservations, which we, regrettably, did not have the time to experience during our short one-night stay. We definitely recommend staying at least two nights to experience the ryokan to the full.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

My husband and I loved our stay here! It's a long bus/taxi ride from Odawara station (up to one hour) but well worth it for the peaceful atmosphere, beautiful rooms and excellent staff! We splurged for a spacious room with a private onsen bath and I'm so glad we did. We felt so taken care of from the moment we walked in the door, it was a really relaxing experience and I highly recommend this place. Special shout out to Nono who was our server for both dinners, she is so friendly and kind!

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Thank you for taking care of us again this year, following our stay last year.
We stayed in the Ashikari-so room with an open-air onsen.
The room was clean, well organized, and very comfortable.
Both dinner and breakfast were delicious.

During check-in, we mentioned that we were visiting for our wedding anniversary, and it seems you remembered. At dinner, a dessert plate arrived with “Happy Wedding Anniversary” written in chocolate on a large plate. I was deeply moved. It was the first time I felt that way since our child’s team qualified for the Spring Koshien tournament.

Every staff member provided such courteous service, and we were able to enjoy a very pleasant stay.
Thank you very much.
We look forward to visiting again next year.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed in the Ashibue room for one night and wish we could stay longer! From check-in to checkout, everything was smooth and the staff were hospitable. We enjoyed the private onsen many times especially since it’s naturally always “on” (no need to manually fill it up / drain it each time). Dinner and breakfast were both delicious and well presented. The space in the room as well as the general premises are beautifully balanced between historic vibe and modern functionality.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

I had the pleasure of staying at this amazing establishment. The breakfast and dinner was something I’ve never experienced and will never forget! The Kaiseki was fantastic and the service by Matsuda san and Yuki san (sorry might’ve misspelt) was exceptional and they were so attentive! The Onsen experience is something everyone should try here and it was so clean and th facilities were amazing. The room was spacious in the Tamakazura room and I really look forward to coming back in the future! Thank you!!

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

It was the best experience I had in years. Matsuzakaya Honten had a really nice onsen and a very friendly team. The room was clean and neat. Food was more like a fine dining.
I've been to many Japanese Ryokan, and by far, this one was the best for foreigners. Every team member could speak English. Also, food and drinks are very well westernized without losing the Japan tradition

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We're a group of all 3 women and have anticipated "OMOTENASHI" when we made a reservation at Matsuzakaya Honten.
I have stayed over 40 Ryokans 'cause I love Japanese Ryokan travel so much.
Actually I recommended Matsuzakaya honten because I thought your rich heritage of time guaranteed OMOTENASHI.

But we puzzled first when we entered private bath, because there are just 2 set of towels.
After we made a call to staff, we got towel for 3 of us.

Then we puzzled again, when we entered dinner restaurant.
Female Staff lead us to one room but there were 2 people already eating dinner. All of us were startled and the female staff whispered into her ear set then we were taken into another room.

And we were very disappointed... That room had no view, we couldn't see staff or inside of restaurant, and most of all, there were just 2 set of dinner seat.

We had complained about room condition to staff who was busy to make a seat for 3 person.
Fortunately, Shimizu(清水) Shion (I hope that I don't misspelled) was there, she was the one who introduce Ryokan at first, and she made everything perfect.
She was so thoughtful and kind, apologized for dinner seat, and even offered (maybe from the Matsuzakaya honten) to provide the drinks we ordered for free.

But that's not the end.
In the small lounge,
1 water bottle was empty

next time
2 Hot coffee bottle was empty

That was the time we found out very heavy dust on the `White section` ceiling. But this time, we didn't comment any more.

In this travel, I was reminded once more that the human element is far more important than the physical facilities during travel.

Thanks for your warm and kind OMOTENASI, especially Shimizu(清水) Shion with sparkling smile.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

My husband and I stayed at Matsuzakaya Honten for a night on our honeymoon and can't wait to comeback. The staff were friendly and helpful. The food was delicious, seasonal, and thoughtfully selected. We were surprised by the historical items displayed throughout the ryokan, which made it feel a bit like we were staying in a museum (a feature, not a bug!). Amenities were plentiful and intentionally placed in our room and throughout the premises. Everything we could need was seemingly already anticipated. The other guests were also lovely, warm, and seemed to truly respect and appreciate the unique type of relaxation offered by staying at a ryokan. Next time, I hope we're able to spend more time than just one night. A weekend trip would be ideal. We had the best time!

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

こちらは非常に贅沢で歴史ある温泉旅館です。駅からは少し離れていますが、駅から直通バスで来ることができます。
客室はとても清潔で快適で、温泉や温かいスタッフの対応も素晴らしかったです。次回箱根を訪れる際には、必ずこの旅館を選択肢のひとつにしたいと思います。

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

I was fully satisfied with my stay. Among ryokans in a similar price range, this one ranks at the top. The attentiveness of the staff made the stay very pleasant. Everything was of high quality, which I greatly appreciated. There are many stairs, so I hope to visit again while I am still able to move around comfortably.

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

I stayed here for the first time through a friend’s recommendation. The room, meals, and the open-air onsen in the room were all excellent. The onsen, in particular, was the best I have ever experienced, and the faint scent of sulfur was delightful. It was a chilly day, and I was able to warm up from the core of my body. I was also surprised to see steam rising from the garden. It was a very satisfying and relaxing adult getaway. Of course, the best part was the hospitality of all the staff.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

Thank you to all the staff of Matsuzakaya Honten. It was a wonderful experience beginning to end. Our room was spotless and comfortable, and the bath was amazing. My friend and I both have some dietary restrictions and the kitchen was able to accommodate these for both dinner and breakfast, with the meal being very fresh and delicious. I would happily come and stay here again, I wish I could have stayed longer.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

Truly wonderful spot. Were greeted by a friendly reception who got us settled in and explained the accommodation.

The communal areas were very nice! Tranquil areas to enjoy relaxed with a drink in hand (beer, sake, Shochu or tea etc) - all of which were inclusive of the package. Was a great bonus to have.

We had a beautiful tree just outside the room showing off its autumn leaves which really added to the aesthetic. Was really not much to fault in this place for the ryokan experience.

The private outdoor onsen was amazing.

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Ashikariso Standard Room for 2 people with Shower (Matsukaze)

What a great place! Spotless clean, peaceful, quality food and the staff was super friendly and helpful. I will come back for sure. Highly recommended.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Amazing and unforgettable experience! From start to finish, the hospitality was truly 1000/10. We were greeted right at the door and welcomed with tea and a mochi dessert, which set the tone for an incredibly relaxing stay.

The staff and service were absolutely top-notch, going out of their way to make sure we were comfortable at every moment. The food was delicious, and exploring the traditional ryokan in our yukatas was such a unique and enjoyable experience.

Both the private and open-air onsens were wonderfully hot, and even the rain made the atmosphere feel magical. The game room and cozy lounge were lovely touches as well.

I genuinely love this ryokan and will definitely be returning for a longer stay next time!

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Shiranso Premium Room for 4 people with Open-Air Onsen

Tucked just off the main road, this Ryokan is about an hour from Odawara Station. Check-in was seamless - despite arriving early, the staff graciously welcomed me with drinks in their lounge.

I stayed in the Matsukaze room, which was spacious and beautifully appointed. The autumn foliage outside my window - fiery reds and golds - was breathtaking.

The onsen experience was exceptional. The water felt restorative, and my skin noticeably benefited. Private onsen bookings are included, unlike many Rylan’s that charge extra - definitely a perk worth using.

Checkout was smooth and warm. Pro tip: book your taxis in advance as availability is limited.

One of the finest Ryokan stays I’ve had.

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Ashikariso Standard Room for 2 people with Shower (Matsukaze)

昨年10月22日、妹の名前で予約し、家族と訪問した後
結婚して今年は妻の家族と妊娠した妻と一緒に訪問した。
みんなにとって楽な旅だったし、
また箱根を訪れるなら松坂屋本店を利用するだろう。

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Shiranso Premium Room for 4 people with Open-Air Onsen

Upon arrival, the service and experience were top notch! The private one in our room really allowed us to relax and unwind.
Dinner and breakfast service was exceptional, and the food was delicious.
Loved our stay!

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Our stay was short but we loved every second of it. From the easy check in, to our comfortable stay, the wonderful onsen waters in our room… The dinner and breakfast were also amazing. The facilities were good too (loved the night time self serve bar!). The service, every person we interacted with was really nice and helpful. We really felt well treated in every aspect.

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Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

We had a lovely, restful stay. Our room was very spacious with a private onsen on the terrace. Lovely amenities in room. We also used the reservable private baths which were excellent and a highlight for us. The food was very enjoyable and we found everything to our tastes. Drinks available from 3-10pm in the lobby which my husband enjoyed. Staff were amazing, very friendly and approachable, often going out of way to help. I am studying Japanese and staff patiently spoke with me a lot which was kind. Location is slightly out of way but close to 2 bus stops. We found being away from cities part of the charm. Very authentic feel and 360 years old so lots of history.

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Shiranso Premium Room for 4 people with Open-Air Onsen

Since retiring, I’ve stayed at various places, but this was my first time at this ryokan. The cost performance was very satisfying. As the title says, I made my next reservation during this stay. The onsen quality was excellent, and the meals were delicious.

It would be better if the amenities were of slightly higher quality.

Although I booked directly through the ryokan’s website without using a travel agency, I did not receive a confirmation email, which was a bit disappointing. I hope this can be addressed in the future.

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Kakumeikan Superior Twin Room for 2 people with shower

In March, we took a trip with my mother and nephew to remember my father, who passed away suddenly. We were warmly welcomed by the smiling staff, and even though it was our first visit to this ryokan, we felt a sense of familiarity and warmth. The meals, rich in local vegetables and fish, were deeply flavorful, and for my mother, who is not fond of meat, alternative dishes were kindly provided, which was very helpful. We relaxed in the open-air onsen in our room and reminisced about my father in the large onsen, finding our hearts soothed in a peaceful time. The historical and beautiful exhibits in the ryokan created opportunities to meet other guests in the lounge, and through reflecting on my father’s hardworking life, I felt a profound connection to the present. Thanks to my nephew, who inherited my father’s meticulousness, we were able to enjoy smooth and efficient sightseeing throughout the trip. It was a very memorable journey. Thank you.

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Shiranso Premium Room for 4 people with Open-Air Onsen

My stay at Matsuzakaya Onsen was wonderful. The building has a very traditional and unique feel. The facilities were great and the staff are incredibly kind and helpful! The kaiseki meal is also an incredible experience for first timers. Would happily recommend Matsuzakaya to anyone and can't wait to return!

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Kakumeikan Superior Twin Room for 2 people with shower

Our stay at the ryokan was absolutely wonderful. Everything—from the warm hospitality to the exquisite meals and serene atmosphere—was perfect. It was truly an unforgettable experience, and we would love to visit again in the future.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

A wonderful place to unwind and leave the everyday behind. From the very first moment, you feel genuinely cared for – with attention to detail, warm and attentive staff, and exquisite cuisine deeply rooted in Japanese culinary tradition.
Immersing yourself in the traditional onsen culture becomes a truly special experience – authentic, relaxing, and restorative. The historic building is beautifully maintained, and the rooms enchant with their simple yet elegant Japanese design.
A dreamlike place that lingers in your memory – thanks to a team that brings heartfelt passion to creating the best possible experience for their guests.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Stayed 1 night but wished we were there longer. Peaceful setting in an historic building. The staff were professional, helpful & friendly. We booked the larger private onsen beneath the stars which was lovely and our room also had a smaller bath on our deck outside - also great. The set evening meal was delicious. The traditional breakfast was huge - I couldn’t finish it all but my son did! Would stay again

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Shiranso Premium Room for 4 people with Open-Air Onsen

We were traveling with elementary school and 3-year-old children, and the staff were very kind and attentive to the kids.
I was impressed by how well the company trains its employees.
Thank you very much.
I would like to use your services again.

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Shiranso Premium Room for 4 people with Open-Air Onsen

Everything from the meals, onsen, bedding, to the hospitality was excellent, and we were very satisfied.
My companion was also pleased, saying that the fatigue from summer had melted away.
The bus on the way there was quite crowded, so we were a bit worried about the return trip, but a staff member kindly informed us that the Izu Hakone Bus tends to be less crowded than the Hakone Tozan Bus, which allowed us to return comfortably.

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Kakumeikan Superior Twin Room for 2 people with shower

I recently stayed at this lovely hotel in Honkne, Japan, and I can’t say enough good things about the experience. The place is absolutely beautiful, blending traditional Japanese charm with all the modern amenities you could need. The hot springs were a highlight—peaceful, authentic, and just what I needed to unwind. What really stood out, though, was the service. Everything was spotless and smooth, but more importantly, the staff truly cared. I want to give a special thank you to Takahashi-san. Not only was he a great receptionist, but he also helped me through a situation I didn’t expect—handling a car accident that required a police report. He was incredibly patient, kind, and thorough. Thanks to him, what could’ve been a stressful ordeal was resolved quickly and calmly. I’m genuinely grateful for his help. This hotel is more than just a nice place to stay—it’s somewhere you feel supported and welcome. I’d love to come back again.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We've stayed 2 nights in Matsuzakaya Honten and it was truely wonderful experience.
It's a peaceful and relaxing traditional Japanese architecture ryokan with excellent facilities, great staff that is always willing to help and above all here you can really try the tastes, sturctures, colors and presentation of traditional japanese cuisine.
I will definetly come back to Matsuzakaya Honten.
Thank you for your hospitality.
Arigato gozaimasu
ありがとうございます

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Shiranso Premium Room for 4 people with Open-Air Onsen

Thank you for welcoming us back after quite some time. It had been several years since our last visit, and we were pleasantly surprised to see that the large public onsen had been renovated. The previous one had a charming retro atmosphere, but the new changing area is much cleaner, and the larger lockers make it much more convenient to use. The water, as always, was absolutely perfect.

Our room was a spacious detached suite, and we were able to fully enjoy the beautiful, expansive garden. The beds, futons, and linens have all improved significantly since our last visit, which made for a very comfortable stay.

One small suggestion would be to have a stool in front of the double sinks in the washroom. Also, we were a bit surprised to find a large spider in our room on the morning of checkout. While we understand this is part of being in nature, perhaps providing a spider spray could help guests prevent such encounters. We also saw a large, thin spider next to the open-air onsen in the large bath. Some kind of countermeasure might be worth considering.

Ms. Nakayama, who served us during dinner, was especially attentive and kind, which we greatly appreciated. The meals have also improved considerably since our last stay. For Japanese guests of our generation, having a Japanese staff member assist us is often easier, especially when it comes to hearing clearly and making small requests.

One thing we found slightly disappointing was the limited breakfast time options, only 7:30 or 8:00. As we were asked at check-in, we reluctantly chose 8:00, but it felt a bit early for a relaxing onsen stay. However, we did notice that some foreign guests were starting breakfast at 8:30, which left us wondering. Considering the grade of our room, we would have appreciated a bit more flexibility.

That said, all of the staff were cheerful, polite, and made a very good impression.

Thank you very much.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

Thanks it was amazing

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Shiranso Premium Room for 4 people with Open-Air Onsen

This was me and my girlfriend's first time in Hakone and at Matsuzakaya Honten. It was amazing to say the least.

At the inn you feel incredibly taken care of and attended to. The customer service is amazing and they are there to ensure your questions are answered and needs are met.

Our only problem is that we weren't able to stay long enough!

When we first arrived we were greeted with warmth. The attendants thoroughly explained everything to us and showed us to our rooms. The rooms felt cozy, warm, and clean while maintaining the traditional charm that the inn is known for. You can feel the history of the place as you walk around the premise. Breakfast and dinner were amazing, giving you an idea of what a traditional Japanese meal is like. I have a fish allergy and emailed in advance to our booking, a bit worried that they might forget or that I would have to remind them. But upon sitting down they already knew and catered a specific menu that didn't vary to far from the original menus that would include fish. The onsens were amazing - both private ensuite and the onsen you can book for private use.

Getting to the inn is quite straight forward, taking a bus from the station and then a short walk. You feel truly secluded and away from everything.

Would definitely come back!

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

We were lucky to find a last-minute vacancy during a long weekend and made a sudden reservation.
We didn't do any sightseeing — just traveled from home to the inn and back — purely for the onsen.

The scent of sulfur was soothing, and the kind hospitality of the staff was comforting as well.
It gave me the energy to get back to work again.
Thank you very much.

If I have another opportunity, I would love to visit again.
Thank you for taking care of us.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

The toilet and living room were on the second floor, while the bed was on the first floor, so moving around at night was difficult.
Also, there was a staircase along the corridor next to the room, and early in the morning, I believe it was a staff member running up the stairs. The noise echoed into the room, waking me up and making it hard to fall back asleep.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

The meals, onsen, guest room, and service were all excellent, allowing us to spend a wonderful time.
We were especially grateful for the thoughtful care given to my pregnant wife, which meant a lot to us.
As a request, we would appreciate improvements to the Wi-Fi connection.
The signal was weak at times, and there were moments when we had no reception.
Still, we were very satisfied with the onsen and meals, and we would love to stay again if we have the opportunity.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

I was able to relax and refresh myself in the quiet and charming atmosphere, with furnishings that reflected a sense of history.
Many of the staff members were from overseas, but they were all very polite, seemed comfortable with Japanese, and left a great impression.

I thought the garden could have been even better with a bit more maintenance.
Also, since there are many stairs throughout the facility, I was a bit concerned that it might be difficult for elderly guests.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

The open-air onsen in the room is the best. I want to try staying in other rooms, but I always end up choosing Ashibue.
It’s a luxury to be able to soak in the room’s open-air onsen until just before checkout.
Ashibue is close to the large onsen bath but a bit far from the lounge, so some people might find that inconvenient.
The water quality is excellent, and the large onsen bath is often not crowded, making it very comfortable.
If I had one request, it would be to have a shuttle service.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

Escaping the heat of Tokyo, I had a very pleasant stay at Hakone Matsuzakaya Honten. I’m truly grateful.
The quality of the onsen water was excellent, and the food was delicious.
The atmosphere carried a sense of history, and the quiet, calm environment made it a very comfortable place to stay.
It has become one of my favorite ryokan. I'm already looking forward to visiting again.
— Kakimoto

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

I've visited many onsen areas across the country, but the water quality here is by far the best.
There were plenty of large yunohana (mineral deposits), and the strong sulfur scent really made me feel like I had come to a proper onsen.
After bathing, my skin felt smooth and warm for a long time. I will definitely be coming back.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

This is one of my favorite places to stay, and I visit every year.
The onsen is truly wonderful, and I also love the gentle, nourishing meals.
With the recent inbound tourism policies, there are more foreign staff members now.
Their dedication really comes through.
Please keep up the good work.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

It was our first time staying here.

We’ve experienced many different onsen, but the quality of the water here was the best.
The water was soft and felt very pleasant.

The food was also excellent.
The portions were just right, and the dishes using seasonal ingredients were very delicious.

The staff member who served us during dinner provided wonderful service. They were attentive to every detail and offered very thoughtful hospitality.

All of the staff provided excellent service. It’s a place that truly made us want to stay again.

Thank you very much.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

I was able to spend a very relaxing time.
The historical building and its maintenance were impressive.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Everything was wonderful, especially the onsen.
While soaking in the onsen, I was already thinking about when I could come back.
That’s how much I enjoyed my stay.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

The response was excellent, and I was very satisfied.
There was some trouble with the air conditioning and other facilities, but it was handled promptly, so it actually became a good memory. Thank you again.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

From the moment we checked in, the staff were kind and attentive, even to our small children.
Despite there being many non-Japanese staff members, the service was excellent, and we were able to relax and recover from our travel fatigue.
The inn and our room were both very clean, and the meals were delicious.
There were many drinks included in the stay, which was a great bonus.
We would love to visit again.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

This was our second time staying here as a couple.
Our first visit was six months ago, and both my wife and I had such a memorable experience at Matsuzakaya Honten that we decided to return.
We came to Hakone specifically to stay at Matsuzakaya Honten.
The dinner and breakfast were both excellent, and the tea and sweets served at check-in were also very delicious.
We were able to spend a truly pleasant time.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

Overall, the service was good, and there were no particularly negative points worth mentioning.

If I had to point out something, I would appreciate having a way to cool down in the bathing area—such as a cold bath or a place to sit and rest in the open-air onsen area.

I plan to visit again.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

The weather was windy and rainy but didn’t dampen the way the hotel is. It’s a wonderful place to stay and enjoy some relaxing hot spring and wonderful food and service. Will make sure to make this a stop again the next time I come to Japan. But this time spend more than one night.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Our family of three had the pleasure of staying at this wonderful inn. In addition to the rare onsen, the thoughtful attention provided by the staff made this an exceptionally pleasant trip, for which we are truly grateful.
Although there was a storm with strong winds and rain on the day of our arrival, we were warmly welcomed, starting with the staff who greeted us. During our stay, the staff continued to offer us kind and attentive service, for which we are very thankful.
Inside the inn, we felt completely at ease, a stark contrast to the harsh weather outside.
Though we've just returned home, we are already looking forward to our next visit. Thank you very much for everything.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

An old building is being beautifully used in a modern way.
The staff were very kind and polite, which left a good impression.
The room was also lovely, with a heavy, classic atmosphere that felt like stepping back into the Meiji era.
Both the private onsen and the indoor onsen had excellent water quality, which left my skin feeling very smooth.
The draft beer served as a complimentary drink after onsen was very tasty. I enjoyed it at a wonderful bar.
Both dinner and breakfast were healthy and delicious. I would love to visit again.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

すべてがとても良かったです。家族もこのホテルをとても気に入っています。夕食もお風呂も部屋も素敵でした。サービスに感謝します。

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

We used this place to celebrate a special occasion.
Our entire family was able to spend a rich and memorable time together.
We are grateful to all the staff.
They were also very accommodating to our elementary school and preschool children. Thank you very much.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Since last year, my wife and I have been searching for a regular inn to stay at around the Kanto area.
In about a year and a half, we have visited around 90 places, but only about 10 of them are places we want to visit again.
I saw on YouTube and other sources that Matsuzakaya Honten in Hakone is a historic and renowned inn, so we decided to visit this time.
My impression after staying is that, as others have posted, it is a wonderful inn, but there were several points that did not seem to match its reputation as a prestigious inn, so I would like to mention some areas for improvement.
The biggest issue is that the cleaning was not thorough.
At first glance, it looked clean, but there were several cobwebs and dust in the sliding doors inside the room, and the windows throughout the inn were dirty.
I appreciate that the inn has been renovated over time while maintaining its long history.
However, if cleaning is not thorough, it ruins the dignity and reputation of the inn.
I was generally satisfied with dinner, but the breakfast did not seem to be prepared by the same chef.
Despite the labor shortage at inns everywhere, I was impressed by the attentiveness of the young and foreign staff to even small details.
The onsen was wonderful, and the atmosphere of the inn was excellent, but if the basic things are missing even in small ways, I don’t think guests who expect a true prestigious inn will return.
I would like to stay at the detached annex Senshintei next time, but if the above points are improved, I would like to continue using this inn as a regular lodging.
Lastly, it is not good to keep guests waiting in the lobby for a long time during check-in.
This indicates that the operation is not properly managed.
Since this is not a hotel with hundreds of rooms, guests coming from far away may quickly lose their expectations.
Although I have presented many criticisms, I hope they will be received as constructive feedback with hopes that this historically proud inn continues to be a true representative of Hakone.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

I was satisfied with both the content and quantity of the meals, and appreciated the many local specialties offered.
Regarding drinks, I thought it would be nice to have some special options that lift the mood, such as sparkling wine.
Even if limited to one glass, having a special choice would be appreciated.
It would also be convenient if ice could be taken back to the room for drinks.
The onsen was good, but except for one spot in the large onsen, most areas were too hot to stay in for long, which was unfortunate.
Having small towels in addition to bath towels in the onsen area would be even more convenient.
If bath towels were placed within reach inside the bathroom, small towels might not be necessary.
I also felt a bit of stress when locking the room door, as it required moving the door back and forth slightly.
Given the excellent facilities overall, these small inconveniences were somewhat disappointing.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Both the private and large public baths were filled with "yu no hana" (mineral deposits), and the sulfur scent was just right. The quality of the onsen water was excellent, and the scenery and atmosphere of the baths were wonderful.
The quality and volume of the meals, both dinner and breakfast, were impeccable.
The building is rich with a sense of history, and the staff’s courteous service made it a memorable trip for us as a couple.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

I was impressed that the historic building, dating back to the Edo period, has been preserved and renovated up to the present day.
On the way to the room, the explanations about the exhibits’ historical background and significance made the experience even more moving.
The onsen water, flowing directly from the source, was filled with countless "yu no hana" (mineral deposits), truly embodying an authentic onsen experience.
However, I was somewhat dissatisfied with the amenities, especially given that this is part of the Kinnotake Group.
I believe at least a bathrobe and razor should be provided.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Due to transportation issues, we had to cancel our original travel plans and ended up staying here at the last minute. I had visited over 15 years ago, and I was pleasantly surprised by how beautifully the place has been renovated.
The service was courteous, and the warm hospitality made for a very satisfying stay.
Although our room only had a shower, we were able to enjoy the large public onsen, so it was not an issue. The room itself was spacious enough.
It was a bit disappointing that the bar was closed. It's a lovely space, so I hope it reopens in the future.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Surprisingly enjoy the private onsen. The living room is so cozy for couple to live with. I will give 11/10 for this trip. keep going.

Stayed room

Ashikariso Standard Room for 2 people with Shower (Matsukaze)

I had seen many reviews on YouTube about the rooms, the onsen, and the food, so I had done quite a bit of research before my stay. However, the hospitality of the staff far exceeded my expectations.
The view from the room, especially the garden, was designed to provide full privacy, allowing for a truly relaxing experience.
Although it was around 33°C in the town below, I was able to rest comfortably at the inn, listening to the sound of Odawara wind chimes through the screen door. I really felt like I was in a summer retreat.
Just one thing — I was a bit shocked to see that a last-minute discounted rate appeared on the official website after I had already paid.
That said, I’d love to come back again for a relaxing stay.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

I stayed in the newly renovated Kumoi.
It was bright, quiet, and the time passed peacefully — it was perfect.
The scent of sulfur began to fill the room the moment I filled the hinoki bathtub, and the autumn leaves on the large tree outside were stunning.
The smiles and greetings from the staff were also wonderful.
Kumoi was perfect.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Friendly staff, delicious food, great hot spring. I have nothing more to say.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

I stayed here for my wedding anniversary with my wife.
The room was Ashikariso’s Yamaboushi.

The traditional atmosphere of the ryokan was very pleasant.
The open-air onsen in the room was excellent.
The food was delicious.
Since it was all-inclusive, we were satisfied being able to enjoy as much alcohol and juice as we liked.

Our favorite point, for both my wife and me, was the kindness of the staff.

Even with many international guests, the staff, including those from overseas, explained the meals carefully and greeted us with warm smiles. We were truly impressed not only by the ryokan itself but also by the wonderful staff.

This is definitely a ryokan we want to stay at again.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

The abundant amount of rich onsen water made my skin smooth. This quality of onsen is probably unmatched anywhere else in Hakone. Even in midsummer, there was no need for air conditioning thanks to the coolness. It was quiet and relaxing, making it perfect for a summer retreat.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

It is a very pleasant and memorable experience for our family. We look forward to return soon.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

The room is very comfortable and neat, it is a mix of modern and traditional Japanese culture. The ambience is also very serene and luxurious.
Staffs are very polite and professional, always attending to our needs at anytime.
We will definitely come back here!

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

A very lovely experience, will definitely return.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

We stayed in the Tokiwa room for our wedding anniversary.
Overall, it was a wonderful experience.

Highlights:

The quality of the onsen water was excellent.

All the staff were very attentive.

The food was delicious.

The room and facility were thoroughly cleaned and comfortable.

Seasonal flowers and Tanabata decorations in the facility added a charming atmosphere.

There are three relaxing free drink spaces.

The view from the room was very nice.

The room has a double sink which is convenient.

The washing areas in both the private bath and the reserved bath are easy to use.

A few minor disappointments:

It would have been nice to have the option to order sparkling wine by the glass (even if paid) during dinner.

The hand-washing water in the room’s toilet ran for a long time, which was a bit confusing.

This is definitely an inn we would like to visit again.
Thank you very much.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

The onsen, meals, and hospitality are always excellent.
I especially like that the ingredients used in the meals are gentle.

Stayed room

Kakumeikan Superior Twin Room for 2 people

What stood out the most was that all the staff always greeted us with smiles, which was truly remarkable.
Not only was the cleaning thorough, but the hydrangea flowers floating in the water and the floral arrangements created a warm and refreshing atmosphere.
The room, food, and onsen were all excellent.
I definitely plan to visit again.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

This time, we stayed as a two-generation family for my grandchild’s onsen debut.
The smiles of the staff were wonderful and eased all the children’s anxieties.
Thanks to the staff’s attentiveness, the meals were very delicious, and we were able to enjoy dining comfortably with children. The meals for the children were also very tasty.
Since this was our first stay after the renovation, we were surprised by how modern the rooms had become. However, we could still relax just as before, and we were impressed that the good parts had been preserved.
We will visit again. Thank you very much for taking care of us.

Stayed room

Deluxe Room for 4 people with Indoor Onsen (Kozue)

I was able to thoroughly heal my daily fatigue.
The superb onsen was enchanting.
The water is gentle.
Surrounded by rich nature and away from the noise of the city, it was truly healing.
I was able to refresh both mind and body, and I am grateful.
I would definitely like to visit again.
Thank you very much.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

Everything—the service, consideration, staff, the inn’s atmosphere, room quality, amenities, spatial design, and the superb onsen quality—was perfect.
The breakfast composition was also good.

However, the disappointing part was the dinner’s seasoning, cooking skills, and overall content.
For an inn of this class, it did not meet expectations.
Even considering overseas tourists, it was not suitable.
Guests of this class from abroad are likely to have dined in places in Tokyo or Kyoto where the quality is higher. This dinner was equivalent to a level two classes lower.
Other than that, everything was five-star.

Only the dinner requires improvement and enhancement.
I sincerely hope this inn becomes even more wonderful.
This part was truly disappointing.
Nonetheless, I had a wonderful time and am grateful.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

The onsen, meals, room, and service were all very good, making it a wonderful trip.
If I were to mention one thing, the drainage in the washbasin was poor, causing water to accumulate, so I brushed my teeth in the shower room.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

One of our favorite experiences in Japan! From check in to check out the service, friendless of staff, rooms, property and especially dining were truly over the top! Highly recommend a stay at Matsuzakaya Honten, it is certain to be a highlight of your trip in Japan!

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed to celebrate my wife’s birthday, focusing on the onsen and cuisine. From the warm welcome upon arrival to the assistance with parking after checkout, the service was very pleasant and left us highly satisfied.
Each dish at both dinner and breakfast was delicious and served in just the right portions. The hot springs, including the large public onsen and private open-air onsen, were enjoyed a total of four times. After bathing, we relaxed with free drinks while enjoying the garden view and felt the history of the hotel throughout the facility.
The heartwarming birthday celebration and gifts made my wife very happy. We look forward to staying again, also anticipating the friendly smiles of the staff.
Thank you very much.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Thanks to you, we had a truly wonderful stay. The large communal onsen was easy to use, and with an open-air onsen attached, we were able to relax and enjoy our time comfortably.

Beautiful fresh flower arrangements were placed throughout the facility, which were a pleasure to look at and added to the calm atmosphere.

Thanks to the warm smiles of all the staff, our stay was very pleasant. We sincerely appreciate it and look forward to seeing you again.

Stayed room

Kakumeikan Superior Twin Room for 2 people

The quality of onsen and the private onsen were excellent—my skin felt so smooth, and I’d love to come back for that.

However, considering the room rate, I found the dinner somewhat lacking. At this price range, I expected high-quality ingredients and refined cooking that would offer a dining experience beyond the everyday. The tempura of sillago (kisu) was especially disappointing, as it was something you might find at a chain restaurant. While the sashimi was delicious, the garnishes included dried wakame, which was also a letdown.

Breakfast, on the other hand, was quite good, especially with the inclusion of grated yam (tororo).

Regarding the complimentary drinks at dinner, only orange juice, tomato juice, and oolong tea were available for non-alcoholic options. For guests who don’t drink alcohol, this felt a bit limiting for a place of this level.

The welcome drink and traditional Japanese confection (nerikiri) were both very good.

As for the amenities, the skincare products were from DHC, which was disappointing. These are commonly found in chain hotels and didn’t match the expectations for a luxury inn.

That said, the staff were all very pleasant and made the stay comfortable.

I splurged a bit as a reward to myself by staying at a high-end ryokan, and if the meals had been more enjoyable, I would certainly want to stay again.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Our stay at Matsuzakaya Honten was truly memorable. The setting is peaceful and picturesque, the staff were incredibly kind and attentive, and the onsen experience was both relaxing and rejuvenating. The rooms were immaculate and beautifully designed, blending traditional charm with modern comfort. Every part of the property reflects a rich sense of history and care.

As for the food, while there were some very good dishes that we enjoyed, the overall menu seems tailored to a very specific palate. Guests who are more adventurous with traditional Japanese cuisine will likely appreciate it more than we did.

Despite that, everything else about our experience was exceptional, and we would wholeheartedly recommend Matsuzakaya Honten to anyone looking for a serene and authentic ryokan stay.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

We found this place through google reviews and did not know what to expect but it was amazing. The rooms are spacious and comfortable and gave off warm vibes and spa feeling. Service was top tier. We were a group of 6 adults plus one toddler and they were very accommodating. The food was great as well. We stayed for one night only but we will definitely return for a longer stay so that we can enjoy the facility better.

Stayed room

Kakumeikan Superior Twin Room for 2 people

We loved everything this place offered us and would definitely recommend it!

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

We can’t say enough good things about Matsuzakaya Honten. The hospitality here truly embodies "omotenashi". Every staff member we encountered was kind, warm, and incredibly attentive. Especially in the dining hall, where the service was exceptional.

The kaiseki meals were an unforgettable cultural and culinary experience. Our room had a private onsen, which was magical, and the private spa-style onsen rooms took it to another level of relaxation.

The lounging areas are peaceful and cozy, perfect for sipping complimentary drinks while enjoying views of the gardens. They even have a charming little "game room" filled with traditional Japanese games like Go, Origami, and Ayatori, which added a playful and nostalgic touch.

The inn may feel a bit old-fashioned if you're expecting ultra-modern luxury, but if you’re looking for a place that transports you back to 1662 (in the best way) this is it. It's a place full of soul, tradition, and thoughtful detail.

One small note: the kaiseki cuisine may be a bit adventurous for very picky eaters, but we found it to be a beautiful journey through Japanese seasonal ingredients.

Highly recommended for anyone seeking authenticity, serenity, and heartfelt hospitality.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

We stayed here to celebrate our wedding anniversary.
Although it was unfortunately rainy, we were deeply comforted by the courteous service of the staff.

We were very touched to be given two umbrellas upon our departure.

We would love to stay here again.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Overall,Wonderful stay-staff/room/ food. But,
Location not in proximity to main areas and may be unable to get taxi. Also as not in main areas, no dining options available to walk to outside hotel.
Misleading as private bath/ onsen is outside including shower and our first night was with rainstorm and cold so unable to utilize this shower. Only when able to transfer our concerns to someone who understood , did we learn we could use a private onsen with indoor shower however this was quite a distance away and still has to go outside to get there.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Charming Ryokan set in a peaceful spot in the hills away from the crowds. Lovely room with a private onsen overlooking a peaceful garden. I’m a vegetarian and they took immense care to put together delicious dinners and breakfasts. Staff was super friendly, service was great. They even dried our shoes that got soaked in torrential rainfall! Thank you to their amazing staff!

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

As always, the onsen was outstanding. The food, service, and room were all consistently high quality. If I were to mention something, it would be that the room was very close to the dining area, but I had to go down and back up the stairs, which was a bit inconvenient. In the past, you could go directly to the dining area from the room, so I hope this can be improved. Also, although I requested breakfast at 9:00 AM, I had to wait standing for 10 minutes even though I arrived slightly earlier. I would appreciate it if a bit more flexibility could be offered.

Stayed room

Kakumeikan Superior Twin Room for 2 people

I read in a book by someone who believes, "If it’s not a free-flowing onsen, it’s not a real onsen," and decided to stay here to recover from a trip to Disney.
In short, it was perfect. The hot spring is already well known to be excellent (the best in Hakone), but what impressed me even more were the seasonal azaleas and greenery in the garden, the fresh flower arrangements throughout the inn, the lobby, the lounge, and the free drinks, all of which lifted my spirits.
The meals were thoughtfully prepared—nothing too flashy, but each dish reflected care and creativity. Enjoying them with sake was a moment of pure bliss.
Dessert came with a surprise birthday plate, which made me very happy.
Although I usually dislike natto, the handmade natto served at breakfast was perfect for beginners like me and made me want to give it another try.
The staff were also very considerate, making this a memorable stay for both my heart and my skin. I would love to return during a different season.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Best experience you can have to live a perfect and lovely Japanesse staying.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Never in my life I have been lucky enough to visit such beautiful and cosy hotel, so this experience was incredibly pleasant for me and my wife. I thank the hotel team for their endless contribution to the work of the hotel. It was the best vacation ever, thank you very much!

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

This place is an absolute delight! And I'd rather keep it secret.
It's a very nice change after the hustle and bustle of Tokyo.
Thanks to everyone providing the service there!

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

Beautiful property, great kaiseki, and excellent hospitality

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Gyokoso and Senshintei rooms spatious, recently refubished and providing an excellent private bathing experience. Incredible amenities and complementary beverages. Kind staff. Good quality ceremonial Japanese dinner and breakfast in private dining spaces. Hotel conciergerie needs improving, communication in english is poor and staff struggles to make arrangements for local tourism.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

From the check-in to the check-out, the hotel staff have been friendly and supportive. The facility is great and we enjoyed everything from the food to the osen. Highly recommended!

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

I chose the room at the very end of the corridor from the front desk. When I arrived, I thought it might be a bit difficult, but by the time I left, going up and down the stairs was no problem. I unintentionally got some exercise, and it was a satisfying combination of onsen and a workout.
The water dispenser in the changing room of the large bath provides hot water, which was very convenient for me since I don't drink cold water.
The meal portions were moderate, just right, and the seasoning was refined.
I was also impressed with the service. Watching the young staff work cheerfully and energetically lifted my spirits as well.

Stayed room

Ashikariso Standard Room for 2 people with Shower (Matsukaze)

This is my third visit.
Thank you for your wonderful hospitality once again. My children were also very satisfied.
I am looking forward to visiting again.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Private onsen
I was a bit disappointed that the bath bucket was a "Kerorin" one.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Our stay was very short (one night), but it was very relaxing and the staff took care of all of our needs.

My only request for improvement is on the cuisine. I’ve been to a few ryokans but I felt the food texture on most of the dishes was too “runny”.
Also, we’ve made a request for vegetarian guest, but it seemed the dinner menu for him was vegan.

Overall, I’d come back and enjoy a longer stay.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

My fiancé and I had the most serene stay at Matsuzayaka Honten, and are longing to return here. From the moment we stepped foot into the ryokan to the time we left, we were provided excellent service and hospitality by the staff. We give our special thanks to Genki-san who ensured that our dinner, onsen and other arrangements were met, as well as to Yu-san who gave us a wonderful tour of the 363 year old ryokan. We were thrilled to be given this tour to learn more about the ryokan's history and artefacts, and feel honoured to know that we are guests amongst important Japanese writers, samurais and even members of the imperial family who have stayed here in the past. Despite its long history, the ryokan is well maintained and clean with beautiful zen aesthetics. The onsen experience was simply bliss and we were glad to have booked a private open air onsen at night and in the morning. We hope to come back to Matsuzayaka Honten and stay for more than 1 night on our next visit.

Stayed room

Kakumeikan Superior Twin Room for 2 people

We had an amazing experience! Our family ranges from age 15 to 80 and we all felt like we got to experience something unique. The baths are amazing, the food is superlative and the rooms are elegant and cozy. But it is always the staff that makes the difference and I have to say the staff here was welcoming, helpful, patient and kind. Thank you very much!

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

We really enjoyed our time here. They had beautiful facilities. There were some areas of the Ryokan that smelled a lot like smoke, including our non-smoking room. The "private onsen" was just a a bath that only fit 1 person, but you are able to book a private, large onsen for 150 yen. We loved the food - it was amazing and we left very full! Overall, very wonderful place to stay and we will come back!

Stayed room

Deluxe Room for 4 people with Indoor Onsen (Kozue)

Our 2 nights we spent at this location were amazing! We had excellent service from Murata and Sato, and everyone there was really friendly. The onsen quality was excellent as well and we would definitely book again!

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Cannot fault it. From the facilities and the onsen to the staff and food. Our only regret; that we couldn't stay longer.

Stayed room

Kakumeikan Superior Twin Room for 2 people