The quality of the onsen and the atmosphere of the large bath are flawless. Located at a high altitude in Hakone, Ashinoyu is a wonderfully cool, quiet, and peaceful spot. However, as the staff members are mostly young, their finer movements lacked refinement—particularly walking heavily on the wooden floors. It felt Japanese on the surface, but lacked the true traditional spirit. On a positive note, having a chair provided near the room's window was very helpful.

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Kakumeikan Superior Twin Room for 2 people with shower

We visited again this year following our stay last year. We thoroughly enjoyed the onsen, cuisine, and welcoming staff. As lovers of sake, the all-inclusive service was especially appreciated. Although it rained from the afternoon into the next day, watching the rain from the sofas throughout Matsuzakaya Honten was wonderfully atmospheric, making us want to lounge until checkout. We look forward to returning.

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Kakumeikan Superior Twin Room for 2 people with shower

We stayed in the "Tamakazura" room with an indoor bath, which provided a deeply relaxing time. As there is no shower in this room, we used the showers at the private open-air onsen and the large bath. My wife loves this place, and this was our third consecutive year visiting. The staff, including many international members, treated us with great care. We plan to return next year as well. Wishing health and happiness to everyone at Matsuzakaya Honten. Thank you very much.

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

We stayed here for 2 nights (myself, my husband and our 2 teenage sons). We all loved it! The food was delicious, the room was beautiful And we especially loved our private onsen on our balcony. The kids loved booking the other private onsens onsite (for free) that could fit more people. The location and the beautiful natural surroundings were perfect. We enjoyed spending time in the relaxed library sitting area, enjoying a drink and reading in the peace and quiet. All the staff were so helpful and friendly and the fact that we don't speak Japanese was not a problem at all! Would definitely recommend and return. It's also easy to get a taxi or take the bus (bus stop is just 50 meters away) to get to the Hakone Open Air Museum, the Chisuji Falls, or into town.

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Shiranso Premium Room for 4 people with Open-Air Onsen

The service, room, and cuisine were all completely satisfying. Although many of the staff are from overseas, they demonstrated a wonderful understanding of Japanese culture and language, reflecting their exceptional training. This is easily one of the top one or two ryokan I have ever visited. I would love to stay here again.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

While preserving its long history and majestic character, the property has been thoughtfully renovated with modern comforts, making my stay exceptionally comfortable. The onsen, filled with floating mineral deposits, is truly the best in Hakone. My spacious room was well-air-conditioned in every area, ensuring comfort in any season. As a solo traveler, I greatly appreciated the semi-private dining, and above all, the wonderfully welcoming staff made me feel at ease. Since there are various room types available, I look forward to returning and trying a different room next time.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

While many places in this area are crowded, this ryokan provided a truly peaceful and relaxing stay. The property is beautiful, the onsen is wonderful, and it is the perfect choice for anyone looking for a quiet getaway.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

This was our second 3-night stay. We thoroughly enjoyed the high-quality onsen in both the private and large baths.

Since the dining area was so close to our room, we could relax, read, and nap right up until mealtime. The food was excellent, especially the dried horse mackerel—I rediscovered how delicious it truly is. The staff, including the international team, were all very friendly and made us feel welcome.

This will definitely be our regular ryokan. Since we are away during the autumn and winter, we look forward to returning next April.

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Kakumeikan Superior Twin Room for 2 people with shower

私は伝統的な温泉旅館が大好きなのですが、ここは今まで訪れた中で最高の場所の一つでした。お部屋はとても広々としていて豪華でした。貸切風呂がたくさんあるので、家族で何度も予約することができました。サービスもとても良かったです。

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Deluxe Room for 4 people with Indoor Onsen (Kozue)

We have been visiting for over 25 years, and my wife and I feel that it is currently in its best state ever.
While there was a time when things felt a bit strange, ever since joining the Kinnotake Resorts, we have been able to spend a very pleasant time thanks to the high hospitality added to the 360-plus years of history within the building.
We look forward to our next visit.

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Deluxe Room for 4 people with Indoor Onsen (Kozue)

We had an amazing time at this ryokan. Everything was perfect, and we really felt like we had traveled back in time and experienced the traditional life of old Japan. It was truly a dream come true.
The staff were very friendly and kind, the food was excellent, and our room was beautiful and very comfortable.
My wife and I celebrated a wonderful birthday here, and it became one of the most special memories of our trip.
We would love to come back again, and on our next trip to Japan, we will definitely stay here again.
Thank you for this unforgettable experience!

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Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

It is sad to see that the pricing and other aspects have changed to cater to foreign tourists.
Since I wanted to stay as affordably as possible, I waited for this plan to book.
It is my once-a-year reward trip.
I was able to reset in a clean, extraordinary space.

Since I did not encounter other guests in the large bath, I don't think it is necessary to go out of the way to choose a room with an onsen bath.

What impressed me the most at dinner this time was the Kamo eggplant dengaku.
It was delicious, and I ate it all, even the skin.
I hope to encounter this menu again someday.

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Kakumeikan Superior Twin Room for 2 people with shower

Since the grand reopening, I have been visiting almost every year.
While the number of international staff has been increasing year by year, I am satisfied with the hospitality.
Not to mention the clean and comfortable facilities, the meals are good, but above all, the onsen is the best.
Even though it is an inn with rich history, I also like that it is not overflowing with people.
I heard that the manager changed this year, so I look forward to the future as well.

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Deluxe Room for 4 people with Indoor Onsen (Kozue)

My husband and I stayed in the "Senshintei" annex.
We were overwhelmed by the room, which was lavishly spacious for just the two of us, and the vast, magnificent garden that couldn't fit into a single photo.
The facilities and service were meticulous down to every detail, overflowing with a welcoming spirit that made our stay extremely pleasant.

Above all, what deserves special mention is the onsen.
We have visited various onsen across Japan, but the onsen here is on another level.
I cannot express it well due to my limited vocabulary, but it is overwhelming.

We would definitely love to visit again in a different season.
Thank you very much for taking such great care of us.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

I stayed here for the first time because of the good reviews. The service was very polite, and everyone greeted us with a smile, which felt great.
Overall, I am satisfied, but I would like to write down a few points that my companion and I noticed.

・Meals Although it was a private room, there was no call bell to order drinks, so we had no choice but to wait for food to be served or open the door and call out loudly, "Excuse me!" It would be even better if this could be improved. As for the portion size, it might feel a bit insufficient for younger people.

・In-house slippers There are many stairs, making them easy to trip on or slip off, so I think another type would be better.
(Many guests are elderly, so I think this would help prevent falls.)

・Room Overall it was clean, but there were several long female hairs on the floor inside the room. Also, if there were a TV near the bed, we could watch it while relaxing.

Since the service and the quality of the onsen were wonderful, we will visit again if we have the chance.
Thank you very much.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Though we booked on short notice, thank you so much for the very warm hospitality.
You also responded quickly to the air conditioning issue, allowing us to spend a very comfortable time.
The quality of the onsen water was truly wonderful, and I soaked in it many times. My skin feels so smooth.

We were also completely satisfied with the meals, which featured very delicate flavors and attentive service.
I would love to visit again, perhaps during the colder season.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

This was the best stay of our Japan trip. Customer service was incredible, room was so peaceful and we did feel like we were staying in the middle of a forest. The resort amenities were cute, such as the game room and the library. They were able to accommodate our vegetarian diet and make a wonderful kaiseki meal for us (which even our young kids ate)! I wish we stayed for longer to actually enjoy all the amenities.

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Shiranso Premium Room for 4 people with Open-Air Onsen

I had long wanted to stay at Matsuzakaya, which has a 360-year history in Hakone, and this time we stayed here to celebrate my husband's birthday. Since I had informed them in advance, I was deeply moved by their extremely attentive hospitality, such as a surprise in our room, a dessert plate, and a small gift upon our departure. Thank you as well for accommodating my dietary preferences. I relaxed and took my time soaking in the room's open-air bath while gazing at the trees in the garden. It was very healing.
The staff service was also very polite and pleasant. As a ryokan with rich history, I also learned a lot during our stay. I would definitely love to visit again.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

While I had high expectations due to the good reviews and polite email communications, I was also a bit anxious until we actually stayed, since this trip was a birthday gift for my partner who loves onsen. However, it was a truly wonderful ryokan and we were completely satisfied. All the staff members provided polite service with non-stop smiles. The open-air onsen, private onsen, and room's open-air onsen were all amazing. Even though it was mid-July, being up in the mountains made it cool, and we were able to enjoy the onsen comfortably. We stayed in a room for 2-4 people. It was very spacious and comfortable. The beds were fluffy, allowing for a good night's sleep. Also, every dish for dinner and breakfast was wonderful, and even my partner, who has a discerning palate, praised it as delicious! I don't usually eat breakfast, so I wasn't very hungry and feel sorry for leaving some behind. The food was so delicious that I feel frustrated I couldn't finish it...!! You could tell they used high-quality ingredients. There were many international staff members, but I was surprised by how remarkably fluent their Japanese was. They seemed to coordinate well using earpieces, and I felt they had a solid system in place to respond to guests quickly. We didn't do any sightseeing and spent all our time at the ryokan from check-in to check-out, but it became the best memory. My partner was delighted too, and choosing this ryokan was truly the absolute best decision!

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

It was nice that the room was different from last time and had a slightly different atmosphere.

I was able to enjoy the onsen by taking a private open-air onsen before dinner, the large onsen after dinner, and a private open-air onsen before breakfast.
The retro atmosphere of the large bath was wonderful.

As for the meals, you accommodated my dietary preferences, and I was able to eat delicious food until I was full. Thank you very much.

The two of us are talking about coming back to stay next year, so we look forward to visiting you again.

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Kakumeikan Superior Twin Room for 2 people with shower

As this is a historic old ryokan, I was a bit skeptical about the facilities and such, but it had been renovated and exceeded my expectations.

Although my room only had a shower, I was lucky enough to have the large bath all to myself. There were many foreign guests, so perhaps some avoided the large bath due to differences in customs...

Right after returning home, I immediately made a repeat booking for September.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

I booked a non-refundable reservation before realizing I was pregnant, and ended up being 5 months pregnant by the time of our stay.
Since it was my first time traveling while pregnant, I was a little anxious, but the staff welcomed us so warmly, and I am truly grateful!

Thank you so much for your extremely attentive hospitality, such as preparing a body pillow in our room, modifying my meals, and switching my tea to barley tea.
Upon check-out, we were even given an amulet for safe childbirth from Hakone Shrine, which left me deeply moved.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

This hotel was the best hotel I have ever stayed at. First of all, the hotel room was huge. I booked a room with a private garden and hot spring, and it was the best experience. It was nice to be able to soak whenever I wanted. Dinner was also amazing. Our waiter was so funny and nice, and the food was an immersive experience. I also appreciated the museum within the hotel. My only regret was not booking this for longer. I will definitely be returning next time I visit Japan! Thank you to everyone who works there for making this trip so special.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

We stayed here to celebrate my husband's birthday.
The onsen, meals, and hospitality were all completely satisfying! We will definitely visit again!
Thank you very much

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Every single staff member who took care of us was kind and showed thoughtful, wholehearted consideration down to the smallest detail. In addition to answering our questions and meeting our needs, they gave us helpful advice that we would not have thought of ourselves, which truly enriched our experience and saved us. From the staff member who came outside to greet us before check-in when we arrived looking around on our first visit, to the person who escorted us with an umbrella after check-out out of concern for the rain, and the staff member who offered to take a photo of us during our meal—thank you so very much.
The atmosphere inside was very quiet and charming. The room was clean, easy to use, and provided a comfortable stay. The large bath was practically like a private reservation, and we thoroughly enjoyed a relaxing soak in the onsen.
Being able to stay at your historic establishment made for a truly special time. Thank you so much.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

It is wonderful how the building has been comfortably renovated while preserving its historic atmosphere and charm.
The onsen felt so comforting to the body. Having walked the Old Hakone Highway that day, I was suffering from muscle soreness and fatigue, but after a good night's sleep, I felt completely refreshed. In particular, the room bath was filled with sulfur-scented steam in a cozy bathroom space, working like a natural sauna that completely revitalized me.
The food was flawless, and I ate everything right down to the final kamameshi (Pot-Cooked Rice). Breakfast made plentiful use of local ingredients and was an energizing menu.
Furthermore, the staff clearly valued heartfelt conversations and explanations, making this a ryokan where the concept of hospitality truly takes shape.

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

It had been a while since my last stay.
I love the quality of the onsen, and it was as amazing as ever.
From the welcome to the service and the explanation of the dishes, I felt high hospitality,
and I fully enjoyed the stay at my usual luxury ryokan as always.

The meals were also extremely delicious,
and the drinks at dinner had changed to all-inclusive,
which made me even more satisfied.
We were given the leftover rice as rice balls for a night snack.

The coffee in the room was delicious,
the original sweets were exquisite,
and each amenity item was lovely.

It started raining on our way back,
and we even received an original umbrella.

It is a truly happy ryokan that fills me with the desire to visit again.
Thank you very much.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

I travel to onsen all over Japan and stay about 40 nights a year, but even in comparison, the service and hospitality here were wonderful.
Alcohol was free in the lounge, but as someone who doesn't drink, it was a bit disappointing. Since the only cold non-alcoholic drinks were sweet juices, I ended up drinking water or putting ice in black tea to cool it down myself.
The onsen water is mildly alkaline, and I think it is one of the best onsen qualities in Hakone.

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Kakumeikan Superior Twin Room for 2 people with shower

The facility was exceptionally clean and very comfortable. The staff members interacted with us in a very pleasant and welcoming manner. The hot spring was also wonderful. The meals were delicious as well. If there had been a towel rack in the washroom, it would have been a perfect score.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Matsuzakaya Honten is a truly wonderful and beautiful place that was a highlight of our trip to Japan. The whole property is stunning and our room was spacious and well appointed. The bed was also huge, a nice change from the small, city rooms. The food was wonderful. The fish, the vegetables, the meat, were perfect. The presentation was beautiful and the flavors were always great. Additionally, my wife does not like fish. They were so accommodating of her and made her some excellent substitutes. The onsens, both the one in our room and the private one, were a perfect way to relax after a few days in Tokyo. I would recommend Matsuzakaya Honten to anyone looking for an onsen experience Hakone. Every part of the experience was perfect! Thank you

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

We stayed here for 2 nights during our trip to Japan for our honeymoon. From the outset the staff is amazing! They are welcoming and informative. Our room was amazing with the private onsen and they’d even left a sweet surprise for our honeymoon in the room.

Meals were delicious (a lot of food at both dinner and breakfast so make sure to show up hungry!). The chefs used many different flavors, and textures, everything was fresh and we left satisfied.

Thank you to all the staff who made our stay so incredible. Will definitely return when we come back to Hakone area!

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

This is my second visit to this ryokan. My first visit was in February of this year, when I came with my older sister for the very first time. The hospitality, room, bath, and meals were all a perfect score in my book. In particular, the hot spring here is exceptional, filled with plenty of yunohana (mineral bath flowers). I truly think it is rare to find a hot spring of this high quality anywhere else. Because it was so wonderful, I returned this time to make sure my husband could experience it as well.

Upon our arrival, we were welcomed by the same service staff member from our last visit. I was incredibly impressed that they remembered my previous stay with my sister, which gave a wonderful impression. The training of the employees is truly magnificent.

Although our room did not have a private hot spring this time, I personally prefer larger baths, so it was not a problem at all. It takes a short walk to get to the large public bath, but even that felt nice as it allowed us to fully savor the traditional atmosphere of Matsuzakaya Honten. The room and the entire facility were thoroughly cleaned down to every corner, allowing us to spend a highly pleasant time.

I was also completely satisfied with the meals and have nothing but praise, but what left a particularly strong impression on me was the opened and dried horse mackerel (Aji no Hiraki) served at breakfast. While it is a staple of a traditional Japanese ryokan breakfast, the one served here is uniquely different and exceptionally delicious. It is a wonderful thing that even a simple, non-flashy breakfast side dish is crafted so beautifully, making Matsuzakaya Honten an inn that truly makes me want to visit again.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Despite the heavy rain, the staff came out to welcome us. They even walked all the way to the parking lot and said, "Please use our umbrella." They were so kind and I was deeply moved.
Also, the check-in process in the lobby was wonderful. The welcome Japanese sweets and green tea were excellent.
The guidance to our room was also full of thoughtfulness, as they carried our suitcases and showed exceptional kindness at every single turn.
When we entered the room, we turned right down the hallway and found a tatami Japanese-style room. It was a bright room with large windows. While I was thinking to myself that this must be where they lay out the futons, they opened the sliding doors in the back. A bed appeared with a big impact. A candle art made of towels to celebrate the birthday was sparkling beautifully. I couldn't help but scream with joy. I was way too happy.
Furthermore, the dinner course meal was so voluminous that we could barely finish it. To my surprise, they made the leftover sea bream rice into rice balls and offered them to us, saying, "Please enjoy this as a midnight snack." I was astonished and so delighted.
From beginning to end, their thoughtfulness was truly wonderful.
The fact that we could utilize five different private rental onsen completely free of charge was also an incredibly generous and pleasant service. The quality was so exceptionally high that I even wondered if they were doing okay offering such premium service.
I have visited many hot spring resorts in Atami and Hakone before, but this inn has suddenly jumped to the absolute number one spot by a landslide. It is a warm, comforting inn that makes me feel like I absolutely want to visit again.

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Kakumeikan Superior Twin Room for 2 people with shower

my family loved everything about our stay. staff so amazingly friendly, food wonderful and the rooms better than we ever dreamed! Arigato!!

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

We held a celebration for my Koki (70th birthday). A total of three families—including my two children's families with young toddlers, and my wife and I—booked three rooms and stayed for one night. As a ryokan with historic architecture, we felt a deep sense of historical charm and were able to spend a great time together. I am glad that we were able to enjoy both the onsen in our room and the large public baths, and it seems our four grandchildren had a wonderful time as well.

However, because our dinner start time was late and the Kaiseki dinner menu featured many courses, it took a long time and lasted late into the evening. It seemed that having a meal that extended past 9:00 PM was tough for the toddlers, and some of the children fell asleep halfway through. While I understand the difficulty of meal preparation and serving, I would have appreciated a bit more consideration for the children.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

Although it just happened to be my birth month during this trip, when I was shown to my room, there was a birthday cake display made out of bath towels on the bed. While I have taken commemorative photos at other places before, I was deeply moved and thrilled by this kind of celebration, the likes of which I have never experienced. Thank you so very much.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

Mindblowing experience, arigato gozaimasu!

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Shiranso Premium Room for 4 people with Open-Air Onsen

I stayed here to celebrate my girlfriend's birthday. We were generally satisfied with the room, onsen, and dining. However, there are three points of dissatisfaction. First, there was no lemon sour included in the all-inclusive drink options during dinner. I wondered why it was available for free at the bar but not at dinner. Second, the variety of yukata was limited. I thought it would be better if there were some brighter designs. Third, the onsen was far away and difficult to find. I would like the map of the inn to be easier to understand. However, about a month has passed since our stay, and my girlfriend and I are still talking about wanting to stay here again. We would love to visit again. Thank you very much for this time.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

We had so much fun at this resort. It was so relaxing. The service was top notch and so far the best we’ve experienced in Japan. Our waiters were so personable and made our experience so much better. We LOVED the dinner service but thought the breakfast was a little “out there”. There were only a few things at breakfast that we really enjoyed. I love all the amenities that are included. Either it isn’t posted somewhere, or I missed it, but they have a free drink bar with specific hours, and meals were included. We also were able to get a massage and those were two of the best massages we’ve had! Overall 9.5/10!!

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

素晴らしいサービスと、非常に親切でフレンドリーなスタッフでした。お料理は本当にたくさんあって、その多様性には感銘を受けました。アメリカの食事では普段見かけないものが数多くありましたが、それでもとても美味しく、興味深いものでした。ベッドは格別に寝心地が良かったです。お部屋は広々としており、この旅館という存在自体が素晴らしい発見でした。

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

Excellent experience and magnificent rooms. Both Akebono, which had a superb and romantic private rotenburo in front of the bedroom window, and Tokiwa, which had a superlative corner view and a secluded private onsen outside. Service is also amazing. Exquisite Japanese Kaiseki-style breakfast were served, as well as dinners in the restaurant area, but breakfast quality in particular surprised us.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

I stayed here to celebrate my husband's birthday. The hospitality was excellent, and we were able to spend a quiet, relaxing time. However, regarding the future, while it may be unavoidable that all alcohol at dinner will become paid, the wine is a bit expensive. I felt the same way at your sister inns in Hakone. I felt that if there were options from a slightly more reasonable price range, we could enjoy them more along with other drinks. Everything else was completely satisfying, so we would love to visit again.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

One of the best Onsen I’ve visited so far in Japan, staff are nice, facilities are new and cleaned, food were great as well. Will definitely come back again

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Kakumeikan Superior Twin Room for 2 people with shower

Since the pandemic settled down in the autumn of 2022, I started a journey to go around different 100% free-flowing onsen, beginning from the Tohoku region. I had stayed at this onsen inn twice about 30 years ago and had some complaints back then, but this time was completely different, and the level of quality had improved remarkably. Needless to say, the water quality of the Open-air Onsen in the room was exceptional. The staff's service, the silence and cleanliness of the inn, the fully equipped room amenities, and the morning and evening meals were flawless, ranking it as one of the top-class among all the 100% free-flowing onsen I have visited so far. No matter how many times I went to the large public Open-air Onsen, it was completely private, and I was able to monopolize the wide and deep bathtub. It appeared that about 80% of the guests were international travelers, which ironically worked in my favor. I have added this to my list of inns that I want to visit continuously from now on.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

I was able to experience an extraordinary getaway in this historic building. The quality of the onsen was excellent; it relieved my stiffness and allowed me to sleep soundly. The bedding was also very comfortable. Every dish was delicious, and I could feel the chef's dedication to the cuisine. The all-inclusive drinks were a delightful touch. The staff was friendly, making our stay very comfortable. I would love to visit again during the autumn foliage season.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

This is the most incredible place I have ever had the privilege of staying. The serenity of the grounds and space was unmatched. The staff made you feel welcomed and supported. The food was unique and delicious. I look forward to returning in the future.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

My wife and I stayed here for the first time at the end of April.
The hot springs, meals, and the historic building were just as wonderful as we had expected. It was a place we would love to visit again.
Since more than 80% of the guests seemed to be from overseas, I felt as if I were in another country during dinner (lol). Nevertheless, the staff provided excellent service, so we were able to spend a very pleasant time.

One disappointing thing was that there was no TV in the bedroom of the "Akebono" suite; I felt that even a small wall-mounted one would have been good. Another thing was that the tissues were quite coarse—it has been a long time since I encountered that quality.

Aside from those points, I am very satisfied. This is one of the inns I would definitely want to stay at again if I have the chance. Thank you for everything.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

After staying for the first time last year, I was captivated by the hot springs with plenty of "yunohana" (mineral flowers), so I returned again this year. The hot springs are wonderful. However, it was a bit disappointing to find that the selection of drinks in the lounge and during dinner had decreased compared to last year, though I suppose it is unavoidable in this day and age. The staff were all polite and provided pleasant service. I look forward to visiting again next year.

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Kakumeikan Superior Twin Room for 2 people with shower

My friend and I agree this is peak luxury when it comes to Ryokans and vacations in general. Our stay was amazing from start to finish with the highest level of customer care and attention. From the onset we were greeted warmly with tea and selected our Yukata's. The facility is sprawling but not overwhelming with relaxing free spaces to read, relax, and enjoy plentiful drinks (alcoholic and non) as well as snacks. But you may not need any snacks as breakfast and dinner are incredibly filling and plentiful! Each meal is made and served with such care and beauty- everything was almost to pretty to eat! They were sensitive to any dietary restrictions and had options for adding on where needed. The Onsens (private and public) were so well maintained and so incredibly relaxing. The location is further from the touristy area so you're truly away from the fray to relax in a quiet environment. That being said, bus access was very easy and nearby are a few beautiful hikes. My only regret was not staying another night to get another dip in the Onsen and experience another incredible meal. Thank you to Matsuzakaya Honten for one of the best getaways I've ever had!

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Kakumeikan Superior Twin Room for 2 people with shower

A Gentle Onsen and Heartfelt Hospitality
The onsen was gentle as always. Among the many options in Hakone, I especially love the onsen at Matsuzakaya and the Odakyu Highland Hotel (which is currently under renovation). Dinner was a colorful menu that truly captured the essence of spring. I also sincerely appreciate the staff’s thoughtfulness in adjusting the meat portions for me and removing the onsen egg from my breakfast. Every staff member—both the new faces and the familiar ones—greeted me with a smile, making my stay very pleasant. I truly hope the unique hospitality of Matsuzakaya continues for years to come.

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

I stayed here for the first time in over 10 years and was amazed by how beautiful the renovation is. While the look has changed, the hospitality remains as warm and polite as I remembered. Both breakfast and dinner were delicious. The fresh greenery of this season was lovely, but I’d love to return to see the autumn leaves next time.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

My husband and I had such an incredible stay at Matsuzakaya Honten. From the very first moment of our arrival until the minute we checked out, we felt welcomed and happy to be at Matsuzakaya Honten. The private hot spring was a real highlight, as well as the delicious meals we ate (both dinner and breakfast). Overall, our stay was relaxing, rejuvenating, and very peaceful, a memory we'll never forget from our time in Japan.

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Deluxe Room for 4 people with Indoor Onsen (Kozue)

The room was noisy (outside pump and we could hear people in adjacent room). Confirmation email specified lunch was inclused when upon arrival I was told it was a mistake. Staff was nice and made a small financial gesture which could not compensate the issues mentioned above.

Stayed room

Deluxe Room for 4 people with Indoor Onsen (Kozue)

This onsen has been selected as a POLA Bihada Onsen.
The onsen is indeed wonderful.
My skin feels supple and smooth.
The private onsen is also excellent.
Since there were many foreign guests who didn't seem to use the large public onsen, it was empty.
Wait, the large public onsen all to myself? I was so happy!

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

This was my first trip to Japan and I was blown away by my stay here. The staff and facility were top notch. I highly recommend a room with a private onsen to help you fully relax.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Our family had a lovely time at Matsuzakaya Honten, where we stayed for a couple of nights. The rooms are beautiful, the in-suite mineral spring tub/bath convenient, the staff attentive and friendly, and the hotel served as a great base for exploration of the Hakone area.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

The senshintei suite offered an extremely relaxing atmosphere. Everything from the climate in the room, the feeling of the tatami mat floor, to the bed and the private outdoor onsen bath contributed. The accommodation and the natural environment allowed us to really leave our daily worries behind and switch off and relax.
In the mornings, we could observe birds in the garden while soaking in the onsen water, which was a blessing for the skin and has an excellent temperature.
In the evening, even a small Tankuki visited the garden.
The cuisine was also excellent, with several traditional courses with magnificent presentation and taste.
The staff was attentive, very friendly and spoke good english.
The Ryokan is easy to reach even with public transportation and it takes only a short bus ride to reach the marvelous lake Ashi.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

The facilities are gorgeous and the personnel is extremely kind. Super recommend!

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

We couldn't recommend this place enough to people who are looking for a relaxing time in the mountains. The accommodation was amazing. From the room to the employees, they provided a great experience that was a highlight to our 2-week trip in Japan. If we had the time, we would have stayed longer here to enjoy the ryokan more and the town. Highly recommend!

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Unbelievble service and food and such an amazing heritage - we will come back! Thank you!

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Kakumeikan Superior Twin Room for 2 people with shower

Now that I am over 60 and have more time and financial flexibility, I decided to stay at Matsuzakaya Honten, a place I have wanted to visit at least once for a long time. It was even more wonderful than I expected, and I am very satisfied. First of all, I loved the atmosphere that allowed me to enjoy the excellent hot spring water in such beautiful facilities. I was completely satisfied with the Open-air Onsen in my room, the private open-air baths, and the large public bath. The quality of the meals and the service were also fantastic. The staffs were well-trained, and everyone provided truly wonderful hospitality. I would definitely like to stay here again. Thank you very much.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

The onsen is free-flowing directly from the source and is truly wonderful. There was a bath in the room, so I could soak whenever I wanted. I enjoyed the three different types of water in the large public bath, and our whole family had a great time together in the private bath. I was very satisfied. Perhaps because the room we stayed in was old, the sound of the air conditioning and other noises were bothersome when we were trying to sleep. The service and hospitality were polite.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

After finding a great deal during my stay in January, I made a reservation for March. Above all, the onsen is excellent. I have visited many hot springs, but being able to enjoy free-flowing onsen in the large public onsen, private onsen, and in-room onsen is truly satisfying.

Each room has its own unique atmosphere, and it is also enjoyable to choose which room to stay in next time. The all-inclusive drinks are a great benefit for those who enjoy alcohol, though I felt that a wider selection would be even better. Compared to other ryokan, the additional drinks available for order seemed a bit expensive.

Even so, overall I am very satisfied and would like to stay again.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Some of the meal was less than perfect, made a comment, was received with a smile and a nod to suggest that I did not know what I was talking about. Needs some renovation, a little tired.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed for one night over a weekend in March at Shunpuso Tokiwa with my son, hoping to give my mother-in-law, who lives alone, a relaxing time.

The room was spacious, clean, and calming, and being a corner room surrounded by greenery made it especially wonderful. The indoor open-air onsen was a true luxury, and we could enjoy the mineral-rich water at any time.

The meals were excellent, beautifully presented, and enjoyable to the eye as well. We were able to relax and savor dinner for about two hours while enjoying the complimentary drinks.

We feel fortunate to have had this opportunity to stay at a special New Year appreciation plan.

The staff were warm and welcoming, making our stay very comfortable, and my mother-in-law was very pleased.

We would love to visit again together.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Wonderful stay in a charming, fairy-tale manor. Extremely attentive staff, delicious food, and we especially appreciate the efforts to accommodate dietary restrictions. The halls can be a bit drafty when it's cold, on account of it being a 360+ year old landmark, but the rooms and dining and lounging spaces were all warm and cozy.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

It was nice to special memories with an old friend.
All the staff were very friendly.
The room, food,amenities,and high-quality hot spring water all great.
I want to visit again.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Everything was 10/10. I wish I could stay there forever! The place was very comfortable, staff was amazing, super accommodating to my high energy toddler. Would definitely recommend it to everyone.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

I was hesitant because of the “non-refundable” condition and almost lost my preferred dates, but I finally decided on another day and was able to visit successfully.

It was my first time in this room, which had been beautifully renovated. With windows on two sides overlooking the garden, the room felt very spacious and open, allowing me to fully enjoy the view.

The onsen, rich with mineral deposits, was wonderful as always. What made me happiest was becoming familiar with some of the staff, who warmly greeted me with, “We’re happy to see you again.” These interactions made the stay even more enjoyable.

The only minor disappointment was at dinner. I asked for sake to be warmed, but received it cold. When I requested it a second time, emphasizing “please warm it,” I was again served cold sake. The staff member was not Japanese, so I understand mistakes happen, but she has worked at Matsuzakaya for six years. I would have hoped that such a familiar staff member would understand and fulfill this simple request.

Even so, this did not diminish my enjoyment. I just returned, and I already want to visit again.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Great traditional ryokan experience. From the moment we arrived everything felt calm, welcoming, and beautifully authentic. The staff were incredibly attentive and made the whole stay feel special.

The facilities were excellent and the atmosphere throughout the ryokan was peaceful and relaxing. The baths were absolutely incredible and the perfect way to unwind after a day of exploring.

If you want a true ryokan experience, this is a must-book. It’s definitely worth paying a little more than a normal hotel because the experience you get is completely unique and unforgettable.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

The attentive and warm hospitality at Matsuzakaya allowed me to truly feel the essence of traditional Japanese hospitality. In short, this is a ryokan I would want to stay at again and again.

The rooms, onsen, and meals were excellent, and the gentle care throughout the stay made me feel refreshed both physically and mentally. Upon departure, the staff saw us off until we were out of sight, which reminded me of the graceful attentiveness taught by a master of ikebana.

I was deeply impressed by the dedication and sincerity of the staff. Thanks to Matsuzakaya, this trip to Hakone became a memorable and truly enjoyable experience. I am sincerely grateful and look forward to returning.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Just before my pregnancy, I was thinking it would be nice to take a trip as a couple for one last special memory, when I happened to see this ryokan on TV and immediately made a reservation online.
I had informed them about my pregnancy due to dietary considerations, and they kindly prepared a body pillow in the bedroom and cushions for seating at meals, which was very helpful and thoughtful.

Both dinner and breakfast were absolutely delicious, featuring locally sourced ingredients and carefully designed with health in mind. The seasoning was kept minimal, allowing us to truly savor the natural flavors of each ingredient.

The onsen was, needless to say, exceptional. The temperature was perfect, and it felt so blissful that I used both the large public onsen and the private open-air onsen twice. It was also very convenient that bath towels were provided, so there was no need to bring them each time.

The building preserved its traditional charm while being beautifully maintained, creating a comfortable atmosphere. The greenery throughout the property was also a pleasant visual touch.

The staff provided wonderful service, making our stay very pleasant. The complimentary drinks were also excellent, and I was especially impressed by the milk served in the morning.

It was truly a memorable stay that made me want to return with my family once things settle down. Thank you very much for everything.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

When I stayed here previously, I was very impressed with everything—from the open-air onsen, meals, to the service—so I chose it again to celebrate my father’s birthday.

Once again, I felt truly satisfied that I made the right choice.
My father also said he had never experienced an onsen like this before and would love to come back, so he seemed very happy.

I will definitely visit again.

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Ashikariso Standard Room for 2 people with Shower (Matsukaze)

This was my first time staying, and I was satisfied in every aspect.
I would like to visit again.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

What people value when choosing a ryokan differs, but this place is excellent in every aspect, including the onsen quality, rooms, cuisine, and hospitality. I have stayed here several times, and each visit has always been filled with wonderful memories. The subtle fragrance of Shoyeido incense throughout the property is soothing from the moment you arrive. The onsen is rich, yet I have never experienced any discomfort from it, which means it suits my skin perfectly. They also accommodated my dietary dislikes by providing alternatives.

As I enjoy antiques, I also take pleasure in appreciating the space visually. With the onsen, the reading I had been saving, and the delicious meals, it became the perfect weekend retreat.
If I may add one request, it would be nice to see some variation in the breakfast. It is very delicious with plenty of local ingredients, though. The time and space at Matsuzakaya are truly a worthwhile investment. I will visit again to relax.

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

I used the New Year discount promotion, and I was more satisfied than I had anticipated.
Overall, the property has high potential, and there were hardly any complaints.

I had expected the onsen to be a bit more milky in appearance, but there were plenty of mineral deposits in the water, so I was reasonably satisfied.
The bath itself is not particularly large, but I think it is above average for Hakone.
Dinner was good, but breakfast might benefit from a bit more creativity.

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Ashikariso Standard Room for 2 people with Shower (Matsukaze)

Matsuzakaya was fantastic. I stayed in the Akebono and it lived up to expectations. It had so many amenities and the staff were superb. I would highly recommend this Ryokan to everyone.

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Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

Everything was perfectly prepared.
Even at 6 months old, our baby was comfortable.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

It was a truly memorable stay.
From the peaceful atmosphere to the warm hospitality and beautiful surroundings, everything felt like a scene from a movie. A special experience I will always cherish.

本当に素敵な時間を過ごせました。
まるで映画の中にいるような気分でした。またぜひ泊まりたいです。

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Just after the steep switchback hill familiar from the Hakone Ekiden ends, as you head toward the highest point of National Route 1, Ashinoyu appears to float at the very top, separated by clouds, in the Hakone Seven Onsens map from the Edo period.

Nowadays, it’s not inconvenient if you have a car, but from the moment I stepped into the inn at 3 PM until 11 AM the next day, I felt as if I were in a world above the clouds.

The building, facilities, furniture, rooms, meals, onsen, and hospitality—all of them—were never ostentatious, yet I could fully enjoy their supreme quality and relax completely.

Every onsen, filled with abundant yu-no-hana (mineral deposits from the spring), flowed continuously, and the meals were outstanding. I was impressed that authentic materials were used in every detail. The sake tasting set came in three tiers, and the premium class allowed me to taste three ultra-rare, top-grade sake varieties, which was extremely satisfying. This combination in a tasting set is truly on a level that seems impossible elsewhere.

Thanks to the special New Year sale, I was able to stay at this inn for the first time. Since it’s a utopia, I might never get the chance to go again—but I find myself gently lingering on the memory, wishing I could return.

As a suggestion, it would be nice if the website included a floor plan of the inn so that the room layout could be understood in advance.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

This is our third stay.

The tradition, the onsen, and the staff were all excellent. Every time, interacting with the young and energetic staff members gave us real energy. Even though people say “these days…,” it is amazing that such wonderful staff exist.

While the quality of service in many ryokans seems to decline year by year, this inn and those in Kitagawa Onsen remain precious. I hope you continue to cherish this tradition and maintain a standard that never disappoints.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

The onsen had plenty of water, and the unique spring quality felt almost like applying lotion. My skin became smooth and hydrated without needing soap. There was much more snow than expected, and the heavy snowfall in the morning completely covered the surroundings, creating an excellent atmosphere. Some areas were not cleared in time, but the staff worked hard.

Inside the room, only air conditioning was available, and there was no humidifier. I also felt that more historical information about the inn could be provided throughout the building. The architecture is traditionally Japanese, yet the hospitality felt similar to that of an overseas hotel.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

It was my first time staying in such a spacious room, and it was wonderful. The overall atmosphere was very nice, and the service was excellent. It had been a while since I last enjoyed an onsen with Yuno Hana, and it was very enjoyable. I would like to visit again.

Stayed room

Deluxe Room for 4 people with Indoor Onsen (Kozue)

We visited during the cold season, and a warm kotatsu was prepared in the room, which was very appreciated. The room had a living area and a bedroom with twin beds, which were very large and comfortable. The refrigerator had several complimentary drinks, and there was a coffee maker, so simply spending time in the room was enjoyable.

The meals combined taste and elegance, and the dishes were carefully selected. We were satisfied with both dinner and breakfast. Inclusive drinks were also available, and juices were provided after using the onsen.

We also used the private onsen, and the large onsen was spacious, allowing us to spend a relaxing time.

We are grateful for your hospitality and thank you for the stay.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Dear Matsuzakaya Honten Team,

We stayed in the Himeshara room for one night (02/06–02/07), and we just wanted to say thank you for such a wonderful experience.

From the moment we arrived, everyone was so kind and welcoming. The staff made us feel very comfortable, and we really appreciated the warm and thoughtful service throughout our stay.

The Himeshara room was beautiful and very peaceful. It was clean, cozy, and had such a relaxing atmosphere. We loved the traditional style and all the small details in the room. It was the perfect place to rest and enjoy our time.

The onsen was amazing. It was so relaxing, and we felt completely refreshed after using it. Spending time there was one of the best parts of our trip.

Dinner and breakfast were also excellent. Every dish was beautifully prepared and delicious. We could see how much care and effort went into each meal, and it made the experience even more special.

If we may share one small suggestion, it would be about the dinner/breakfast time options. There were only two available time slots to choose from. It would be even better if guests could choose dinner times more freely in 30-minute intervals.

Everything about our stay was perfect, and we truly enjoyed every moment. Thank you again for your kindness and for giving us such a memorable stay.

We hope to visit Matsuzakaya Honten again in the future. :)

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

It may have been after a heavy snowfall, but the temperature difference in the passage from the onsen and the strong ventilation in the onsen made it cold inside. Additionally, it was very regrettable that a foreign guest mistakenly entered the women’s and men’s onsen.

I felt that the staff’s service and hospitality were excellent. I would like to stay again in a different season.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

It was my first time staying in the “Kumoi” room, and it was wonderful. The corner room had two spaces, a spacious washroom, and the air conditioning worked perfectly throughout, making it very comfortable.

The onsen was a half open-air onsen-style hinoki tub without window glass, with plenty of water at the right temperature. It is sized for one person, so it may not be suitable for families who want to bathe together, but for us, each of us could relax individually and we lost count of how many times we enjoyed it.

The overseas staff members explained the meals carefully and sincerely, which made us feel warm every time.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Very good service by the staff with service recovery. The hospitality felt warm and geniune

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Kakumeikan Superior Twin Room for 2 people with shower

The room only had a shower, but this was not inconvenient at all since we used the large onsen and open-air onsen. Even if the room had an open-air onsen, we might not have used it because the large onsen and private open-air onsen were so wonderful.

The staff, whether attending to meals or cleaning the inn, served with smiles and made us feel very comfortable. The foreign staff members were likely all highly skilled, speaking both Japanese and English fluently, which was impressive. The Japanese staff were mostly young, eager, and energetic, which was encouraging.

The next day was my husband’s birthday, which we had not mentioned to the inn, but they wrote “Happy Birthday” in chocolate on the dessert plate at the end of dinner. My husband was very happy.

As for the meals, it is a matter of personal taste, but I personally found them enjoyable even if not perfect. Thank you. We would like to visit again next winter.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

I had a very satisfying stay. The special plan was reasonably priced, and I had no complaints. We were allowed to check in early, and check-out at 11:00 AM allowed us to relax in the lobby with the all-inclusive service. Although there is nothing around the hotel, we were able to enjoy ourselves comfortably inside.

The small entrance leading to the spacious lobby and public areas was very stylish and beautiful. The meals were elaborate and very satisfying. Above all, the staff’s polite but unobtrusive service made our stay extremely comfortable. Thank you.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

The meals were excellent, and the service from the staff was very good. The young male staff member who attended us provided outstanding service, and the female staff who served the meals was also very pleasant. This has become an inn I would like to visit again.

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Kakumeikan Superior Twin Room for 2 people with shower

I had a very enjoyable stay. The quality of the onsen was excellent, and the service was of the highest standard.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

We stayed here for my husband’s birthday. When we mentioned it in the reservation notes, three surprises were prepared for us. The first was in the room, the second during dessert at dinner, and the third at checkout. Both of us were very moved, and my husband was delighted that it became a memorable birthday. Thank you very much.

The room, meals, and service were all excellent. The onsen was especially wonderful—despite the sulfur scent, it left the skin feeling as soft and moisturized as after applying lotion.

We would like to stay here again.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

This time, we decided to stay to celebrate a birthday and to take a break after the New Year holidays.
We enjoyed the onsen, savored the meals, and were comforted by the staff, leaving the mountains feeling refreshed. We have already started planning our next visit.

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

I stayed here for the first time last year and was impressed that everything about this ryokan was the best I had ever experienced. Because of that, I returned after a year. The onsen, meals, room, and staff service were all excellent… or so I would like to say, but there was one minor issue, so I rated it four stars.

When I went to the large onsen at 5:30 AM, a sign said “Cleaning in progress,” so I returned to my room without checking the schedule. However, when I looked at the guide in the room, it said the bath was available from 5:00 AM. I called the front desk and learned that the sign had simply been left out by mistake. The extra trip up and down so early in the morning was a bit tough. Mistakes happen, but I sincerely hope the staff take pride in the inn and ensure this does not happen again.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

We stayed here for my partner’s birthday. We had visited a few years ago, and this time the meals were even more delicious, and it seemed there were more young staff members than before.

The next morning, the fire alarm outside our room went off, but it seems that steam from the indoor bath can sometimes cause a false alarm. I was impressed that this incident was shared with all staff, which reflected the high standards of the inn.

The “Ashibue” room is far from the dining area and lounge, and in winter the hallways are as cold as the outside temperature, so it may not be suitable for guests with mobility issues or elderly visitors. However, given the building’s 360-year history, the coldness also added to its charm.

One point for improvement would be the limited choice of soft drinks. It is appreciated that drinks are included, but the lounge juice was not 100% grape juice, and only three or four options, including oolong tea, were available during meals.

Even if prices were slightly higher, offering non-alcoholic cocktails or higher-quality juices included in the rate would make the stay even more satisfying.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

I have stayed here more than 30 times, usually at least once a year. Even after the management changed, improvements have been made every year, making the experience even better. There are quite a few foreign staff members, but I appreciate their sincere and polite service. Their dedication seems to reflect the training and education provided. I am impressed by their hard work. I enjoyed both the large onsen and the room bath, as well as the room itself. The onsen and meals are excellent. I will visit again.
One note: the temperature was around minus 10 degrees Celsius at night, and it seemed there may have been some freezing in the drainage pipes. Near the washing area and bath in the large onsen, water accumulated in some spots. This was the first time I noticed it, and I hope it can be inspected.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Actually, I had to speak firmly to the person in charge. I ordered drinks and called several times, but they were not brought, and within an hour, the food was already served. Since we drink quite a lot, it would have been better if the staff had observed our pace and served accordingly. Of course, we did not only order all-inclusive drinks, and it would be a loss for the inn if they did not manage this properly. We did not intend to linger for a long time. It was a little disappointing that the dishes were served in a mechanical manner. The onsen, however, was excellent.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

I am a fan of onsen trips, and this onsen, with its natural flowing water, is truly the best. The room’s open-air onsen was very comfortable, and there were also large onsens and private baths, allowing us to fully enjoy the hot springs, which was very satisfying. The room was also comfortable for relaxing, and the meals were delicious. The grated yam with barley rice for breakfast was excellent.
One point to note: the all-inclusive drinks at meals felt a little limited. It would be nice to have a few more options.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

A year later and I still think about my time at Matsuzakaya Honten often. From the moment I arrived the staff were so welcoming, warm, and professional, I truly felt like a royal. The space was beautiful, the onsen rejuvenating, and I had the most excellent breakfast and dinner courses with local and seasonal ingredients. If I ever return to Hakone I will not hesitate to stay with them again.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

The staff at Matsuzakaya go above and beyond to make you feel welcome and happy. I highly applaud their services!

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed here for our parents’ 60th birthday celebration.
They were very pleased with the decorations prepared on the bed, the private dining with a dessert plate, and the ceremonial red vest (chanchanko) provided during dinner.
Above all, the room’s open-air onsen and the large onsen were excellent, allowing us to relax and relieve our daily fatigue.

Some points to note:

There were children running around on the floor above us, which was a bit noisy.

The toothpaste provided in the amenities was somewhat difficult to use.

Although the plan was all-inclusive, there were many paid menu items and some could not be taken into the room.

Considering this was a discounted plan, the overall quality at this price made us feel we would like to stay again. We appreciated all the thoughtful arrangements.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

I really enjoyed my stay at this hotel. The establishment is old but very well maintained, and it is simply beautiful and fun to wander around. Our room was really spacious and I loved the decoration and the mix of modern and traditional. My favourite thing was the private outdoor onsen for our room - it was so relaxing to soak in the hot tub in the cold weather, we couldn’t get enough.
The staff are so friendly and warm, and they were so helpful for our requests.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

Thank you again for your care during our stay.
However, we were concerned that the shower in the large onsen did not get warm enough in the morning, and that the fuel for the irori stove was empty, so we could not enjoy it during our stay.
We are looking forward to visiting again next time.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

My family of three arrived here to relax after a week of sightseeing and the hustle and bustle or Osaka and Kyoto. We were greeted upon arrival and give. resort shoes (slides) that we would be using throughout our stay.

During the check-in process, we were given a choice of yukata to wear during our stay. We took off our regular city clothes and remained in the resort wear all throughout the stay.

This is not a modern hotel property, and the facility is not new, by any means. But it has been well maintained and has a lot of modern improvements: in-room bathrooms are large and super clean and modernized. Our room (Gyokoso) had a private Hinoki bath and an outdoor private onsen. The bedroom was large, as well as the indoor sitting area and a lovely outdoor viewing area. Great place to sit and ponder.

The onsen is filled with natural - and incredibly sulphuric water. The smell definitely takes a bit of getting used to, but it’s definitely alll natural.

I cannot say enough about the kind staff who took care of us during our stay. The kaiseki cuisine was elaborate and delicious, and those who attended to us were patient and friendly without being obsequious. Also of note: they were all either very pretty or very good looking, ha!

All in all, a well-preserved and exclusive resort in Hakone. You get a feel for the imperial-ness of times gone by and the attentive service you imagine at a place of this caliber.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

Loved to be able to experience the luxury of this hotel. Very special!

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

We had a wonderful time in a beautiful building full of history. The meals were also very delicious. The historical aspects have been well preserved while incorporating modern renovations.

Many of the staff were not Japanese, but all spoke Japanese very well and were full of hospitality, which was impressive. The Japanese staff were, of course, excellent as well.

A minor disappointment was that there seemed to be two women who appeared to be the proprietors, but they gave the impression of “just being there.” Perhaps this is fine, but at other inns of a similar price range, we have had a bit more interaction with the proprietors. The baby bed was also not ideal.

Overall, however, we were very satisfied. We are glad we stayed at this inn.

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

We chose Matsuzakaya Honten to celebrate my retirement, and the stay far exceeded all our expectations. From the moment we stepped into the building, the historic and elegant atmosphere combined with the warm hospitality of the staff made us feel completely at ease.

The open-air onsen in our room was exceptional, allowing us to enjoy the famous onsen at any time in complete privacy, which was a true luxury. Each dish was carefully prepared, pleasing both the eyes and the palate, creating a truly blissful experience.

We were also able to feel the excitement of the Hakone Ekiden, fully enjoying the unique atmosphere of Hakone. The farewell with “Have a good trip” made us think, “We will definitely return.” This was truly an outstanding ryokan.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

Although there are some steps inside the historic building, the onsen was wonderful, and we were able to spend a relaxing New Year. We were very satisfied that the environment allowed us to enjoy the Ekiden even after checking out.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Service was incredibly thoughtful and personal. Onsen is relaxing. Food was fantastic. Had an amazing stay!

Stayed room

Ashikariso Standard Room for 2 people with Shower (Matsukaze)

We had a wonderful, deeply relaxing stay at this property, which offered a truly authentic experience. The service was thoughtful, and the staff were absolutely stellar. We loved having a private pool, though the public pools also looked excellent—just note that the water is very warm. The food was a bit too traditional for my personal taste, but anyone who loves Japanese cuisine will be delighted. Also, there’s no need to pack much clothing, as traditional outfits are provided (although it's chilly in some of the public spaces in winter). Highly recommended.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

Our Complete Ryokan Experience (Standard Plan) at Matsuzakaya Honten was absolutely flawless from start to finish. Every detail was thoughtfully curated and executed to perfection.
The kaiseki dinner was exceptional—beautifully presented, seasonal, and deeply satisfying, followed by an equally memorable traditional Japanese breakfast that balanced elegance and comfort. The private onsen experience was serene and luxurious, offering complete relaxation in a peaceful setting.
Service throughout the stay was warm, attentive, and refined, making us feel genuinely cared for at every moment. The atmosphere, food, onsen, and hospitality all came together for an authentic and unforgettable ryokan stay.
Simply put: everything was five stars. An outstanding experience we would wholeheartedly recommend.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

I gifted an onsen trip for my mother’s birthday, and we were able to spend a very meaningful and heartwarming time. Dinner was prepared in a private room included in the package, offering a calm atmosphere reminiscent of dining in the room and a sense of special occasion, which we greatly enjoyed. For breakfast, we changed the setting to a Horigotatsu-style seat, allowing us to enjoy the morning sun while eating, creating a wonderful memory.

In recent years, many onsen inns have foreign staff, but this time we were assisted by experienced staff. My mother said, “Somehow, it feels very comforting.” Although I forgot their name, they were friendly, calm, and attentive, allowing us to spend the entire time in a relaxed atmosphere. We are deeply grateful.

One small request: For foreign guests, it would be helpful to provide more detailed instructions in multiple languages on how to use the onsen. We observed some situations that could inconvenience others, such as speaking loudly or entering the onsen with shoes. We would greatly appreciate your consideration.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

Thank you for taking care of us. I am able to refresh myself every time I stay here. However, it seems that the amenities have been reduced compared to before. I am also disappointed that hair tonic is not available in the onsen or in the room.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

My husband and I stayed here for our wedding anniversary. This was our second stay, and because we had informed the staff in advance that it was a special occasion, we received thoughtful attention and enjoyed the highest level of hospitality. The indoor onsen was wonderful and provided complete relaxation for both body and mind. Both dinner and breakfast highlighted the natural flavors of the ingredients and were truly delicious. We hope to visit again for future special occasions. Thank you very much.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Such a beautiful retreat! We travelled from Tokyo by taking the Shinkansen to Odawara Station and arranged a pick-up and drop-off via the resort. The process was seamless and a lot easier than we anticipated.

Besides the resort being beautiful and tranquil, we cannot express how great the hospitality of the staff is especially during meal service.
The drinks bar open in the morning until 10 am was also one of our favorites. Reserving a private session on the outdoor onsen space is a must.

Thank you Matsuzakaya Honten! We cannot wait to return.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Matsuzakaya Honten is a beautiful ryokan in a secluded place in Hakone. The silence and solitude make for an excellent place to relax and unwind. Our room was minimal but spacious, great for decluttering the mind. A pair of sliding doors led to a private onsen with a little moss garden as a view.

Dinner and breakfast provided were well thought out, delicious, and seasonally adapted. It felt like we were experiencing Japanese fine dining. There was so much to see within the ryokan itself: different themed rooms that showcased culture, history, and games.

The public baths and private onsen were also available for reservations, which we, regrettably, did not have the time to experience during our short one-night stay. We definitely recommend staying at least two nights to experience the ryokan to the full.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

My husband and I loved our stay here! It's a long bus/taxi ride from Odawara station (up to one hour) but well worth it for the peaceful atmosphere, beautiful rooms and excellent staff! We splurged for a spacious room with a private onsen bath and I'm so glad we did. We felt so taken care of from the moment we walked in the door, it was a really relaxing experience and I highly recommend this place. Special shout out to Nono who was our server for both dinners, she is so friendly and kind!

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Thank you for taking care of us again this year, following our stay last year.
We stayed in the Ashikari-so room with an open-air onsen.
The room was clean, well organized, and very comfortable.
Both dinner and breakfast were delicious.

During check-in, we mentioned that we were visiting for our wedding anniversary, and it seems you remembered. At dinner, a dessert plate arrived with “Happy Wedding Anniversary” written in chocolate on a large plate. I was deeply moved. It was the first time I felt that way since our child’s team qualified for the Spring Koshien tournament.

Every staff member provided such courteous service, and we were able to enjoy a very pleasant stay.
Thank you very much.
We look forward to visiting again next year.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed in the Ashibue room for one night and wish we could stay longer! From check-in to checkout, everything was smooth and the staff were hospitable. We enjoyed the private onsen many times especially since it’s naturally always “on” (no need to manually fill it up / drain it each time). Dinner and breakfast were both delicious and well presented. The space in the room as well as the general premises are beautifully balanced between historic vibe and modern functionality.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)