A Gentle Onsen and Heartfelt Hospitality
The onsen was gentle as always. Among the many options in Hakone, I especially love the onsen at Matsuzakaya and the Odakyu Highland Hotel (which is currently under renovation). Dinner was a colorful menu that truly captured the essence of spring. I also sincerely appreciate the staff’s thoughtfulness in adjusting the meat portions for me and removing the onsen egg from my breakfast. Every staff member—both the new faces and the familiar ones—greeted me with a smile, making my stay very pleasant. I truly hope the unique hospitality of Matsuzakaya continues for years to come.

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

I stayed here for the first time in over 10 years and was amazed by how beautiful the renovation is. While the look has changed, the hospitality remains as warm and polite as I remembered. Both breakfast and dinner were delicious. The fresh greenery of this season was lovely, but I’d love to return to see the autumn leaves next time.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

My husband and I had such an incredible stay at Matsuzakaya Honten. From the very first moment of our arrival until the minute we checked out, we felt welcomed and happy to be at Matsuzakaya Honten. The private hot spring was a real highlight, as well as the delicious meals we ate (both dinner and breakfast). Overall, our stay was relaxing, rejuvenating, and very peaceful, a memory we'll never forget from our time in Japan.

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Deluxe Room for 4 people with Indoor Onsen (Kozue)

The room was noisy (outside pump and we could hear people in adjacent room). Confirmation email specified lunch was inclused when upon arrival I was told it was a mistake. Staff was nice and made a small financial gesture which could not compensate the issues mentioned above.

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Deluxe Room for 4 people with Indoor Onsen (Kozue)

This onsen has been selected as a POLA Bihada Onsen.
The onsen is indeed wonderful.
My skin feels supple and smooth.
The private onsen is also excellent.
Since there were many foreign guests who didn't seem to use the large public onsen, it was empty.
Wait, the large public onsen all to myself? I was so happy!

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Kakumeikan Superior Twin Room for 2 people with shower

This was my first trip to Japan and I was blown away by my stay here. The staff and facility were top notch. I highly recommend a room with a private onsen to help you fully relax.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Our family had a lovely time at Matsuzakaya Honten, where we stayed for a couple of nights. The rooms are beautiful, the in-suite mineral spring tub/bath convenient, the staff attentive and friendly, and the hotel served as a great base for exploration of the Hakone area.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

The senshintei suite offered an extremely relaxing atmosphere. Everything from the climate in the room, the feeling of the tatami mat floor, to the bed and the private outdoor onsen bath contributed. The accommodation and the natural environment allowed us to really leave our daily worries behind and switch off and relax.
In the mornings, we could observe birds in the garden while soaking in the onsen water, which was a blessing for the skin and has an excellent temperature.
In the evening, even a small Tankuki visited the garden.
The cuisine was also excellent, with several traditional courses with magnificent presentation and taste.
The staff was attentive, very friendly and spoke good english.
The Ryokan is easy to reach even with public transportation and it takes only a short bus ride to reach the marvelous lake Ashi.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

The facilities are gorgeous and the personnel is extremely kind. Super recommend!

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

We couldn't recommend this place enough to people who are looking for a relaxing time in the mountains. The accommodation was amazing. From the room to the employees, they provided a great experience that was a highlight to our 2-week trip in Japan. If we had the time, we would have stayed longer here to enjoy the ryokan more and the town. Highly recommend!

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Unbelievble service and food and such an amazing heritage - we will come back! Thank you!

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Kakumeikan Superior Twin Room for 2 people with shower

Now that I am over 60 and have more time and financial flexibility, I decided to stay at Matsuzakaya Honten, a place I have wanted to visit at least once for a long time. It was even more wonderful than I expected, and I am very satisfied. First of all, I loved the atmosphere that allowed me to enjoy the excellent hot spring water in such beautiful facilities. I was completely satisfied with the Open-air Onsen in my room, the private open-air baths, and the large public bath. The quality of the meals and the service were also fantastic. The staffs were well-trained, and everyone provided truly wonderful hospitality. I would definitely like to stay here again. Thank you very much.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

The onsen is free-flowing directly from the source and is truly wonderful. There was a bath in the room, so I could soak whenever I wanted. I enjoyed the three different types of water in the large public bath, and our whole family had a great time together in the private bath. I was very satisfied. Perhaps because the room we stayed in was old, the sound of the air conditioning and other noises were bothersome when we were trying to sleep. The service and hospitality were polite.

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Shiranso Premium Room for 4 people with Open-Air Onsen

After finding a great deal during my stay in January, I made a reservation for March. Above all, the onsen is excellent. I have visited many hot springs, but being able to enjoy free-flowing onsen in the large public onsen, private onsen, and in-room onsen is truly satisfying.

Each room has its own unique atmosphere, and it is also enjoyable to choose which room to stay in next time. The all-inclusive drinks are a great benefit for those who enjoy alcohol, though I felt that a wider selection would be even better. Compared to other ryokan, the additional drinks available for order seemed a bit expensive.

Even so, overall I am very satisfied and would like to stay again.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Some of the meal was less than perfect, made a comment, was received with a smile and a nod to suggest that I did not know what I was talking about. Needs some renovation, a little tired.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed for one night over a weekend in March at Shunpuso Tokiwa with my son, hoping to give my mother-in-law, who lives alone, a relaxing time.

The room was spacious, clean, and calming, and being a corner room surrounded by greenery made it especially wonderful. The indoor open-air onsen was a true luxury, and we could enjoy the mineral-rich water at any time.

The meals were excellent, beautifully presented, and enjoyable to the eye as well. We were able to relax and savor dinner for about two hours while enjoying the complimentary drinks.

We feel fortunate to have had this opportunity to stay at a special New Year appreciation plan.

The staff were warm and welcoming, making our stay very comfortable, and my mother-in-law was very pleased.

We would love to visit again together.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Wonderful stay in a charming, fairy-tale manor. Extremely attentive staff, delicious food, and we especially appreciate the efforts to accommodate dietary restrictions. The halls can be a bit drafty when it's cold, on account of it being a 360+ year old landmark, but the rooms and dining and lounging spaces were all warm and cozy.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

It was nice to special memories with an old friend.
All the staff were very friendly.
The room, food,amenities,and high-quality hot spring water all great.
I want to visit again.

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Kakumeikan Superior Twin Room for 2 people with shower

Everything was 10/10. I wish I could stay there forever! The place was very comfortable, staff was amazing, super accommodating to my high energy toddler. Would definitely recommend it to everyone.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

I was hesitant because of the “non-refundable” condition and almost lost my preferred dates, but I finally decided on another day and was able to visit successfully.

It was my first time in this room, which had been beautifully renovated. With windows on two sides overlooking the garden, the room felt very spacious and open, allowing me to fully enjoy the view.

The onsen, rich with mineral deposits, was wonderful as always. What made me happiest was becoming familiar with some of the staff, who warmly greeted me with, “We’re happy to see you again.” These interactions made the stay even more enjoyable.

The only minor disappointment was at dinner. I asked for sake to be warmed, but received it cold. When I requested it a second time, emphasizing “please warm it,” I was again served cold sake. The staff member was not Japanese, so I understand mistakes happen, but she has worked at Matsuzakaya for six years. I would have hoped that such a familiar staff member would understand and fulfill this simple request.

Even so, this did not diminish my enjoyment. I just returned, and I already want to visit again.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Great traditional ryokan experience. From the moment we arrived everything felt calm, welcoming, and beautifully authentic. The staff were incredibly attentive and made the whole stay feel special.

The facilities were excellent and the atmosphere throughout the ryokan was peaceful and relaxing. The baths were absolutely incredible and the perfect way to unwind after a day of exploring.

If you want a true ryokan experience, this is a must-book. It’s definitely worth paying a little more than a normal hotel because the experience you get is completely unique and unforgettable.

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Shiranso Premium Room for 4 people with Open-Air Onsen

The attentive and warm hospitality at Matsuzakaya allowed me to truly feel the essence of traditional Japanese hospitality. In short, this is a ryokan I would want to stay at again and again.

The rooms, onsen, and meals were excellent, and the gentle care throughout the stay made me feel refreshed both physically and mentally. Upon departure, the staff saw us off until we were out of sight, which reminded me of the graceful attentiveness taught by a master of ikebana.

I was deeply impressed by the dedication and sincerity of the staff. Thanks to Matsuzakaya, this trip to Hakone became a memorable and truly enjoyable experience. I am sincerely grateful and look forward to returning.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

Just before my pregnancy, I was thinking it would be nice to take a trip as a couple for one last special memory, when I happened to see this ryokan on TV and immediately made a reservation online.
I had informed them about my pregnancy due to dietary considerations, and they kindly prepared a body pillow in the bedroom and cushions for seating at meals, which was very helpful and thoughtful.

Both dinner and breakfast were absolutely delicious, featuring locally sourced ingredients and carefully designed with health in mind. The seasoning was kept minimal, allowing us to truly savor the natural flavors of each ingredient.

The onsen was, needless to say, exceptional. The temperature was perfect, and it felt so blissful that I used both the large public onsen and the private open-air onsen twice. It was also very convenient that bath towels were provided, so there was no need to bring them each time.

The building preserved its traditional charm while being beautifully maintained, creating a comfortable atmosphere. The greenery throughout the property was also a pleasant visual touch.

The staff provided wonderful service, making our stay very pleasant. The complimentary drinks were also excellent, and I was especially impressed by the milk served in the morning.

It was truly a memorable stay that made me want to return with my family once things settle down. Thank you very much for everything.

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Kakumeikan Superior Twin Room for 2 people with shower

When I stayed here previously, I was very impressed with everything—from the open-air onsen, meals, to the service—so I chose it again to celebrate my father’s birthday.

Once again, I felt truly satisfied that I made the right choice.
My father also said he had never experienced an onsen like this before and would love to come back, so he seemed very happy.

I will definitely visit again.

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Ashikariso Standard Room for 2 people with Shower (Matsukaze)

This was my first time staying, and I was satisfied in every aspect.
I would like to visit again.

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Kakumeikan Superior Twin Room for 2 people with shower

What people value when choosing a ryokan differs, but this place is excellent in every aspect, including the onsen quality, rooms, cuisine, and hospitality. I have stayed here several times, and each visit has always been filled with wonderful memories. The subtle fragrance of Shoyeido incense throughout the property is soothing from the moment you arrive. The onsen is rich, yet I have never experienced any discomfort from it, which means it suits my skin perfectly. They also accommodated my dietary dislikes by providing alternatives.

As I enjoy antiques, I also take pleasure in appreciating the space visually. With the onsen, the reading I had been saving, and the delicious meals, it became the perfect weekend retreat.
If I may add one request, it would be nice to see some variation in the breakfast. It is very delicious with plenty of local ingredients, though. The time and space at Matsuzakaya are truly a worthwhile investment. I will visit again to relax.

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

I used the New Year discount promotion, and I was more satisfied than I had anticipated.
Overall, the property has high potential, and there were hardly any complaints.

I had expected the onsen to be a bit more milky in appearance, but there were plenty of mineral deposits in the water, so I was reasonably satisfied.
The bath itself is not particularly large, but I think it is above average for Hakone.
Dinner was good, but breakfast might benefit from a bit more creativity.

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Ashikariso Standard Room for 2 people with Shower (Matsukaze)

Matsuzakaya was fantastic. I stayed in the Akebono and it lived up to expectations. It had so many amenities and the staff were superb. I would highly recommend this Ryokan to everyone.

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Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

Everything was perfectly prepared.
Even at 6 months old, our baby was comfortable.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

It was a truly memorable stay.
From the peaceful atmosphere to the warm hospitality and beautiful surroundings, everything felt like a scene from a movie. A special experience I will always cherish.

本当に素敵な時間を過ごせました。
まるで映画の中にいるような気分でした。またぜひ泊まりたいです。

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Kakumeikan Superior Twin Room for 2 people with shower

Just after the steep switchback hill familiar from the Hakone Ekiden ends, as you head toward the highest point of National Route 1, Ashinoyu appears to float at the very top, separated by clouds, in the Hakone Seven Onsens map from the Edo period.

Nowadays, it’s not inconvenient if you have a car, but from the moment I stepped into the inn at 3 PM until 11 AM the next day, I felt as if I were in a world above the clouds.

The building, facilities, furniture, rooms, meals, onsen, and hospitality—all of them—were never ostentatious, yet I could fully enjoy their supreme quality and relax completely.

Every onsen, filled with abundant yu-no-hana (mineral deposits from the spring), flowed continuously, and the meals were outstanding. I was impressed that authentic materials were used in every detail. The sake tasting set came in three tiers, and the premium class allowed me to taste three ultra-rare, top-grade sake varieties, which was extremely satisfying. This combination in a tasting set is truly on a level that seems impossible elsewhere.

Thanks to the special New Year sale, I was able to stay at this inn for the first time. Since it’s a utopia, I might never get the chance to go again—but I find myself gently lingering on the memory, wishing I could return.

As a suggestion, it would be nice if the website included a floor plan of the inn so that the room layout could be understood in advance.

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Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

This is our third stay.

The tradition, the onsen, and the staff were all excellent. Every time, interacting with the young and energetic staff members gave us real energy. Even though people say “these days…,” it is amazing that such wonderful staff exist.

While the quality of service in many ryokans seems to decline year by year, this inn and those in Kitagawa Onsen remain precious. I hope you continue to cherish this tradition and maintain a standard that never disappoints.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

The onsen had plenty of water, and the unique spring quality felt almost like applying lotion. My skin became smooth and hydrated without needing soap. There was much more snow than expected, and the heavy snowfall in the morning completely covered the surroundings, creating an excellent atmosphere. Some areas were not cleared in time, but the staff worked hard.

Inside the room, only air conditioning was available, and there was no humidifier. I also felt that more historical information about the inn could be provided throughout the building. The architecture is traditionally Japanese, yet the hospitality felt similar to that of an overseas hotel.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

It was my first time staying in such a spacious room, and it was wonderful. The overall atmosphere was very nice, and the service was excellent. It had been a while since I last enjoyed an onsen with Yuno Hana, and it was very enjoyable. I would like to visit again.

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Deluxe Room for 4 people with Indoor Onsen (Kozue)

We visited during the cold season, and a warm kotatsu was prepared in the room, which was very appreciated. The room had a living area and a bedroom with twin beds, which were very large and comfortable. The refrigerator had several complimentary drinks, and there was a coffee maker, so simply spending time in the room was enjoyable.

The meals combined taste and elegance, and the dishes were carefully selected. We were satisfied with both dinner and breakfast. Inclusive drinks were also available, and juices were provided after using the onsen.

We also used the private onsen, and the large onsen was spacious, allowing us to spend a relaxing time.

We are grateful for your hospitality and thank you for the stay.

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Kakumeikan Superior Twin Room for 2 people with shower

Dear Matsuzakaya Honten Team,

We stayed in the Himeshara room for one night (02/06–02/07), and we just wanted to say thank you for such a wonderful experience.

From the moment we arrived, everyone was so kind and welcoming. The staff made us feel very comfortable, and we really appreciated the warm and thoughtful service throughout our stay.

The Himeshara room was beautiful and very peaceful. It was clean, cozy, and had such a relaxing atmosphere. We loved the traditional style and all the small details in the room. It was the perfect place to rest and enjoy our time.

The onsen was amazing. It was so relaxing, and we felt completely refreshed after using it. Spending time there was one of the best parts of our trip.

Dinner and breakfast were also excellent. Every dish was beautifully prepared and delicious. We could see how much care and effort went into each meal, and it made the experience even more special.

If we may share one small suggestion, it would be about the dinner/breakfast time options. There were only two available time slots to choose from. It would be even better if guests could choose dinner times more freely in 30-minute intervals.

Everything about our stay was perfect, and we truly enjoyed every moment. Thank you again for your kindness and for giving us such a memorable stay.

We hope to visit Matsuzakaya Honten again in the future. :)

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

It may have been after a heavy snowfall, but the temperature difference in the passage from the onsen and the strong ventilation in the onsen made it cold inside. Additionally, it was very regrettable that a foreign guest mistakenly entered the women’s and men’s onsen.

I felt that the staff’s service and hospitality were excellent. I would like to stay again in a different season.

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Kakumeikan Superior Twin Room for 2 people with shower

It was my first time staying in the “Kumoi” room, and it was wonderful. The corner room had two spaces, a spacious washroom, and the air conditioning worked perfectly throughout, making it very comfortable.

The onsen was a half open-air onsen-style hinoki tub without window glass, with plenty of water at the right temperature. It is sized for one person, so it may not be suitable for families who want to bathe together, but for us, each of us could relax individually and we lost count of how many times we enjoyed it.

The overseas staff members explained the meals carefully and sincerely, which made us feel warm every time.

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Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Very good service by the staff with service recovery. The hospitality felt warm and geniune

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Kakumeikan Superior Twin Room for 2 people with shower

The room only had a shower, but this was not inconvenient at all since we used the large onsen and open-air onsen. Even if the room had an open-air onsen, we might not have used it because the large onsen and private open-air onsen were so wonderful.

The staff, whether attending to meals or cleaning the inn, served with smiles and made us feel very comfortable. The foreign staff members were likely all highly skilled, speaking both Japanese and English fluently, which was impressive. The Japanese staff were mostly young, eager, and energetic, which was encouraging.

The next day was my husband’s birthday, which we had not mentioned to the inn, but they wrote “Happy Birthday” in chocolate on the dessert plate at the end of dinner. My husband was very happy.

As for the meals, it is a matter of personal taste, but I personally found them enjoyable even if not perfect. Thank you. We would like to visit again next winter.

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Kakumeikan Superior Twin Room for 2 people with shower

I had a very satisfying stay. The special plan was reasonably priced, and I had no complaints. We were allowed to check in early, and check-out at 11:00 AM allowed us to relax in the lobby with the all-inclusive service. Although there is nothing around the hotel, we were able to enjoy ourselves comfortably inside.

The small entrance leading to the spacious lobby and public areas was very stylish and beautiful. The meals were elaborate and very satisfying. Above all, the staff’s polite but unobtrusive service made our stay extremely comfortable. Thank you.

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Kakumeikan Superior Twin Room for 2 people with shower

The meals were excellent, and the service from the staff was very good. The young male staff member who attended us provided outstanding service, and the female staff who served the meals was also very pleasant. This has become an inn I would like to visit again.

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Kakumeikan Superior Twin Room for 2 people with shower

I had a very enjoyable stay. The quality of the onsen was excellent, and the service was of the highest standard.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

We stayed here for my husband’s birthday. When we mentioned it in the reservation notes, three surprises were prepared for us. The first was in the room, the second during dessert at dinner, and the third at checkout. Both of us were very moved, and my husband was delighted that it became a memorable birthday. Thank you very much.

The room, meals, and service were all excellent. The onsen was especially wonderful—despite the sulfur scent, it left the skin feeling as soft and moisturized as after applying lotion.

We would like to stay here again.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

This time, we decided to stay to celebrate a birthday and to take a break after the New Year holidays.
We enjoyed the onsen, savored the meals, and were comforted by the staff, leaving the mountains feeling refreshed. We have already started planning our next visit.

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Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

I stayed here for the first time last year and was impressed that everything about this ryokan was the best I had ever experienced. Because of that, I returned after a year. The onsen, meals, room, and staff service were all excellent… or so I would like to say, but there was one minor issue, so I rated it four stars.

When I went to the large onsen at 5:30 AM, a sign said “Cleaning in progress,” so I returned to my room without checking the schedule. However, when I looked at the guide in the room, it said the bath was available from 5:00 AM. I called the front desk and learned that the sign had simply been left out by mistake. The extra trip up and down so early in the morning was a bit tough. Mistakes happen, but I sincerely hope the staff take pride in the inn and ensure this does not happen again.

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Kakumeikan Superior Twin Room for 2 people with shower

We stayed here for my partner’s birthday. We had visited a few years ago, and this time the meals were even more delicious, and it seemed there were more young staff members than before.

The next morning, the fire alarm outside our room went off, but it seems that steam from the indoor bath can sometimes cause a false alarm. I was impressed that this incident was shared with all staff, which reflected the high standards of the inn.

The “Ashibue” room is far from the dining area and lounge, and in winter the hallways are as cold as the outside temperature, so it may not be suitable for guests with mobility issues or elderly visitors. However, given the building’s 360-year history, the coldness also added to its charm.

One point for improvement would be the limited choice of soft drinks. It is appreciated that drinks are included, but the lounge juice was not 100% grape juice, and only three or four options, including oolong tea, were available during meals.

Even if prices were slightly higher, offering non-alcoholic cocktails or higher-quality juices included in the rate would make the stay even more satisfying.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

I have stayed here more than 30 times, usually at least once a year. Even after the management changed, improvements have been made every year, making the experience even better. There are quite a few foreign staff members, but I appreciate their sincere and polite service. Their dedication seems to reflect the training and education provided. I am impressed by their hard work. I enjoyed both the large onsen and the room bath, as well as the room itself. The onsen and meals are excellent. I will visit again.
One note: the temperature was around minus 10 degrees Celsius at night, and it seemed there may have been some freezing in the drainage pipes. Near the washing area and bath in the large onsen, water accumulated in some spots. This was the first time I noticed it, and I hope it can be inspected.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Actually, I had to speak firmly to the person in charge. I ordered drinks and called several times, but they were not brought, and within an hour, the food was already served. Since we drink quite a lot, it would have been better if the staff had observed our pace and served accordingly. Of course, we did not only order all-inclusive drinks, and it would be a loss for the inn if they did not manage this properly. We did not intend to linger for a long time. It was a little disappointing that the dishes were served in a mechanical manner. The onsen, however, was excellent.

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

I am a fan of onsen trips, and this onsen, with its natural flowing water, is truly the best. The room’s open-air onsen was very comfortable, and there were also large onsens and private baths, allowing us to fully enjoy the hot springs, which was very satisfying. The room was also comfortable for relaxing, and the meals were delicious. The grated yam with barley rice for breakfast was excellent.
One point to note: the all-inclusive drinks at meals felt a little limited. It would be nice to have a few more options.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

A year later and I still think about my time at Matsuzakaya Honten often. From the moment I arrived the staff were so welcoming, warm, and professional, I truly felt like a royal. The space was beautiful, the onsen rejuvenating, and I had the most excellent breakfast and dinner courses with local and seasonal ingredients. If I ever return to Hakone I will not hesitate to stay with them again.

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Shiranso Superior Twin Room for 2 people with Indoor Onsen

The staff at Matsuzakaya go above and beyond to make you feel welcome and happy. I highly applaud their services!

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Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed here for our parents’ 60th birthday celebration.
They were very pleased with the decorations prepared on the bed, the private dining with a dessert plate, and the ceremonial red vest (chanchanko) provided during dinner.
Above all, the room’s open-air onsen and the large onsen were excellent, allowing us to relax and relieve our daily fatigue.

Some points to note:

There were children running around on the floor above us, which was a bit noisy.

The toothpaste provided in the amenities was somewhat difficult to use.

Although the plan was all-inclusive, there were many paid menu items and some could not be taken into the room.

Considering this was a discounted plan, the overall quality at this price made us feel we would like to stay again. We appreciated all the thoughtful arrangements.

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Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

I really enjoyed my stay at this hotel. The establishment is old but very well maintained, and it is simply beautiful and fun to wander around. Our room was really spacious and I loved the decoration and the mix of modern and traditional. My favourite thing was the private outdoor onsen for our room - it was so relaxing to soak in the hot tub in the cold weather, we couldn’t get enough.
The staff are so friendly and warm, and they were so helpful for our requests.

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Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

Thank you again for your care during our stay.
However, we were concerned that the shower in the large onsen did not get warm enough in the morning, and that the fuel for the irori stove was empty, so we could not enjoy it during our stay.
We are looking forward to visiting again next time.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

My family of three arrived here to relax after a week of sightseeing and the hustle and bustle or Osaka and Kyoto. We were greeted upon arrival and give. resort shoes (slides) that we would be using throughout our stay.

During the check-in process, we were given a choice of yukata to wear during our stay. We took off our regular city clothes and remained in the resort wear all throughout the stay.

This is not a modern hotel property, and the facility is not new, by any means. But it has been well maintained and has a lot of modern improvements: in-room bathrooms are large and super clean and modernized. Our room (Gyokoso) had a private Hinoki bath and an outdoor private onsen. The bedroom was large, as well as the indoor sitting area and a lovely outdoor viewing area. Great place to sit and ponder.

The onsen is filled with natural - and incredibly sulphuric water. The smell definitely takes a bit of getting used to, but it’s definitely alll natural.

I cannot say enough about the kind staff who took care of us during our stay. The kaiseki cuisine was elaborate and delicious, and those who attended to us were patient and friendly without being obsequious. Also of note: they were all either very pretty or very good looking, ha!

All in all, a well-preserved and exclusive resort in Hakone. You get a feel for the imperial-ness of times gone by and the attentive service you imagine at a place of this caliber.

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Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

Loved to be able to experience the luxury of this hotel. Very special!

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Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

We had a wonderful time in a beautiful building full of history. The meals were also very delicious. The historical aspects have been well preserved while incorporating modern renovations.

Many of the staff were not Japanese, but all spoke Japanese very well and were full of hospitality, which was impressive. The Japanese staff were, of course, excellent as well.

A minor disappointment was that there seemed to be two women who appeared to be the proprietors, but they gave the impression of “just being there.” Perhaps this is fine, but at other inns of a similar price range, we have had a bit more interaction with the proprietors. The baby bed was also not ideal.

Overall, however, we were very satisfied. We are glad we stayed at this inn.

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

We chose Matsuzakaya Honten to celebrate my retirement, and the stay far exceeded all our expectations. From the moment we stepped into the building, the historic and elegant atmosphere combined with the warm hospitality of the staff made us feel completely at ease.

The open-air onsen in our room was exceptional, allowing us to enjoy the famous onsen at any time in complete privacy, which was a true luxury. Each dish was carefully prepared, pleasing both the eyes and the palate, creating a truly blissful experience.

We were also able to feel the excitement of the Hakone Ekiden, fully enjoying the unique atmosphere of Hakone. The farewell with “Have a good trip” made us think, “We will definitely return.” This was truly an outstanding ryokan.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

Although there are some steps inside the historic building, the onsen was wonderful, and we were able to spend a relaxing New Year. We were very satisfied that the environment allowed us to enjoy the Ekiden even after checking out.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Service was incredibly thoughtful and personal. Onsen is relaxing. Food was fantastic. Had an amazing stay!

Stayed room

Ashikariso Standard Room for 2 people with Shower (Matsukaze)

We had a wonderful, deeply relaxing stay at this property, which offered a truly authentic experience. The service was thoughtful, and the staff were absolutely stellar. We loved having a private pool, though the public pools also looked excellent—just note that the water is very warm. The food was a bit too traditional for my personal taste, but anyone who loves Japanese cuisine will be delighted. Also, there’s no need to pack much clothing, as traditional outfits are provided (although it's chilly in some of the public spaces in winter). Highly recommended.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

Our Complete Ryokan Experience (Standard Plan) at Matsuzakaya Honten was absolutely flawless from start to finish. Every detail was thoughtfully curated and executed to perfection.
The kaiseki dinner was exceptional—beautifully presented, seasonal, and deeply satisfying, followed by an equally memorable traditional Japanese breakfast that balanced elegance and comfort. The private onsen experience was serene and luxurious, offering complete relaxation in a peaceful setting.
Service throughout the stay was warm, attentive, and refined, making us feel genuinely cared for at every moment. The atmosphere, food, onsen, and hospitality all came together for an authentic and unforgettable ryokan stay.
Simply put: everything was five stars. An outstanding experience we would wholeheartedly recommend.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

I gifted an onsen trip for my mother’s birthday, and we were able to spend a very meaningful and heartwarming time. Dinner was prepared in a private room included in the package, offering a calm atmosphere reminiscent of dining in the room and a sense of special occasion, which we greatly enjoyed. For breakfast, we changed the setting to a Horigotatsu-style seat, allowing us to enjoy the morning sun while eating, creating a wonderful memory.

In recent years, many onsen inns have foreign staff, but this time we were assisted by experienced staff. My mother said, “Somehow, it feels very comforting.” Although I forgot their name, they were friendly, calm, and attentive, allowing us to spend the entire time in a relaxed atmosphere. We are deeply grateful.

One small request: For foreign guests, it would be helpful to provide more detailed instructions in multiple languages on how to use the onsen. We observed some situations that could inconvenience others, such as speaking loudly or entering the onsen with shoes. We would greatly appreciate your consideration.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

Thank you for taking care of us. I am able to refresh myself every time I stay here. However, it seems that the amenities have been reduced compared to before. I am also disappointed that hair tonic is not available in the onsen or in the room.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

My husband and I stayed here for our wedding anniversary. This was our second stay, and because we had informed the staff in advance that it was a special occasion, we received thoughtful attention and enjoyed the highest level of hospitality. The indoor onsen was wonderful and provided complete relaxation for both body and mind. Both dinner and breakfast highlighted the natural flavors of the ingredients and were truly delicious. We hope to visit again for future special occasions. Thank you very much.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Such a beautiful retreat! We travelled from Tokyo by taking the Shinkansen to Odawara Station and arranged a pick-up and drop-off via the resort. The process was seamless and a lot easier than we anticipated.

Besides the resort being beautiful and tranquil, we cannot express how great the hospitality of the staff is especially during meal service.
The drinks bar open in the morning until 10 am was also one of our favorites. Reserving a private session on the outdoor onsen space is a must.

Thank you Matsuzakaya Honten! We cannot wait to return.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Matsuzakaya Honten is a beautiful ryokan in a secluded place in Hakone. The silence and solitude make for an excellent place to relax and unwind. Our room was minimal but spacious, great for decluttering the mind. A pair of sliding doors led to a private onsen with a little moss garden as a view.

Dinner and breakfast provided were well thought out, delicious, and seasonally adapted. It felt like we were experiencing Japanese fine dining. There was so much to see within the ryokan itself: different themed rooms that showcased culture, history, and games.

The public baths and private onsen were also available for reservations, which we, regrettably, did not have the time to experience during our short one-night stay. We definitely recommend staying at least two nights to experience the ryokan to the full.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

My husband and I loved our stay here! It's a long bus/taxi ride from Odawara station (up to one hour) but well worth it for the peaceful atmosphere, beautiful rooms and excellent staff! We splurged for a spacious room with a private onsen bath and I'm so glad we did. We felt so taken care of from the moment we walked in the door, it was a really relaxing experience and I highly recommend this place. Special shout out to Nono who was our server for both dinners, she is so friendly and kind!

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Thank you for taking care of us again this year, following our stay last year.
We stayed in the Ashikari-so room with an open-air onsen.
The room was clean, well organized, and very comfortable.
Both dinner and breakfast were delicious.

During check-in, we mentioned that we were visiting for our wedding anniversary, and it seems you remembered. At dinner, a dessert plate arrived with “Happy Wedding Anniversary” written in chocolate on a large plate. I was deeply moved. It was the first time I felt that way since our child’s team qualified for the Spring Koshien tournament.

Every staff member provided such courteous service, and we were able to enjoy a very pleasant stay.
Thank you very much.
We look forward to visiting again next year.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed in the Ashibue room for one night and wish we could stay longer! From check-in to checkout, everything was smooth and the staff were hospitable. We enjoyed the private onsen many times especially since it’s naturally always “on” (no need to manually fill it up / drain it each time). Dinner and breakfast were both delicious and well presented. The space in the room as well as the general premises are beautifully balanced between historic vibe and modern functionality.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

I had the pleasure of staying at this amazing establishment. The breakfast and dinner was something I’ve never experienced and will never forget! The Kaiseki was fantastic and the service by Matsuda san and Yuki san (sorry might’ve misspelt) was exceptional and they were so attentive! The Onsen experience is something everyone should try here and it was so clean and th facilities were amazing. The room was spacious in the Tamakazura room and I really look forward to coming back in the future! Thank you!!

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

It was the best experience I had in years. Matsuzakaya Honten had a really nice onsen and a very friendly team. The room was clean and neat. Food was more like a fine dining.
I've been to many Japanese Ryokan, and by far, this one was the best for foreigners. Every team member could speak English. Also, food and drinks are very well westernized without losing the Japan tradition

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We're a group of all 3 women and have anticipated "OMOTENASHI" when we made a reservation at Matsuzakaya Honten.
I have stayed over 40 Ryokans 'cause I love Japanese Ryokan travel so much.
Actually I recommended Matsuzakaya honten because I thought your rich heritage of time guaranteed OMOTENASHI.

But we puzzled first when we entered private bath, because there are just 2 set of towels.
After we made a call to staff, we got towel for 3 of us.

Then we puzzled again, when we entered dinner restaurant.
Female Staff lead us to one room but there were 2 people already eating dinner. All of us were startled and the female staff whispered into her ear set then we were taken into another room.

And we were very disappointed... That room had no view, we couldn't see staff or inside of restaurant, and most of all, there were just 2 set of dinner seat.

We had complained about room condition to staff who was busy to make a seat for 3 person.
Fortunately, Shimizu(清水) Shion (I hope that I don't misspelled) was there, she was the one who introduce Ryokan at first, and she made everything perfect.
She was so thoughtful and kind, apologized for dinner seat, and even offered (maybe from the Matsuzakaya honten) to provide the drinks we ordered for free.

But that's not the end.
In the small lounge,
1 water bottle was empty

next time
2 Hot coffee bottle was empty

That was the time we found out very heavy dust on the `White section` ceiling. But this time, we didn't comment any more.

In this travel, I was reminded once more that the human element is far more important than the physical facilities during travel.

Thanks for your warm and kind OMOTENASI, especially Shimizu(清水) Shion with sparkling smile.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

My husband and I stayed at Matsuzakaya Honten for a night on our honeymoon and can't wait to comeback. The staff were friendly and helpful. The food was delicious, seasonal, and thoughtfully selected. We were surprised by the historical items displayed throughout the ryokan, which made it feel a bit like we were staying in a museum (a feature, not a bug!). Amenities were plentiful and intentionally placed in our room and throughout the premises. Everything we could need was seemingly already anticipated. The other guests were also lovely, warm, and seemed to truly respect and appreciate the unique type of relaxation offered by staying at a ryokan. Next time, I hope we're able to spend more time than just one night. A weekend trip would be ideal. We had the best time!

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

こちらは非常に贅沢で歴史ある温泉旅館です。駅からは少し離れていますが、駅から直通バスで来ることができます。
客室はとても清潔で快適で、温泉や温かいスタッフの対応も素晴らしかったです。次回箱根を訪れる際には、必ずこの旅館を選択肢のひとつにしたいと思います。

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

I was fully satisfied with my stay. Among ryokans in a similar price range, this one ranks at the top. The attentiveness of the staff made the stay very pleasant. Everything was of high quality, which I greatly appreciated. There are many stairs, so I hope to visit again while I am still able to move around comfortably.

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

I stayed here for the first time through a friend’s recommendation. The room, meals, and the open-air onsen in the room were all excellent. The onsen, in particular, was the best I have ever experienced, and the faint scent of sulfur was delightful. It was a chilly day, and I was able to warm up from the core of my body. I was also surprised to see steam rising from the garden. It was a very satisfying and relaxing adult getaway. Of course, the best part was the hospitality of all the staff.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

Thank you to all the staff of Matsuzakaya Honten. It was a wonderful experience beginning to end. Our room was spotless and comfortable, and the bath was amazing. My friend and I both have some dietary restrictions and the kitchen was able to accommodate these for both dinner and breakfast, with the meal being very fresh and delicious. I would happily come and stay here again, I wish I could have stayed longer.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

Truly wonderful spot. Were greeted by a friendly reception who got us settled in and explained the accommodation.

The communal areas were very nice! Tranquil areas to enjoy relaxed with a drink in hand (beer, sake, Shochu or tea etc) - all of which were inclusive of the package. Was a great bonus to have.

We had a beautiful tree just outside the room showing off its autumn leaves which really added to the aesthetic. Was really not much to fault in this place for the ryokan experience.

The private outdoor onsen was amazing.

Stayed room

Ashikariso Standard Room for 2 people with Shower (Matsukaze)

What a great place! Spotless clean, peaceful, quality food and the staff was super friendly and helpful. I will come back for sure. Highly recommended.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

Amazing and unforgettable experience! From start to finish, the hospitality was truly 1000/10. We were greeted right at the door and welcomed with tea and a mochi dessert, which set the tone for an incredibly relaxing stay.

The staff and service were absolutely top-notch, going out of their way to make sure we were comfortable at every moment. The food was delicious, and exploring the traditional ryokan in our yukatas was such a unique and enjoyable experience.

Both the private and open-air onsens were wonderfully hot, and even the rain made the atmosphere feel magical. The game room and cozy lounge were lovely touches as well.

I genuinely love this ryokan and will definitely be returning for a longer stay next time!

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Tucked just off the main road, this Ryokan is about an hour from Odawara Station. Check-in was seamless - despite arriving early, the staff graciously welcomed me with drinks in their lounge.

I stayed in the Matsukaze room, which was spacious and beautifully appointed. The autumn foliage outside my window - fiery reds and golds - was breathtaking.

The onsen experience was exceptional. The water felt restorative, and my skin noticeably benefited. Private onsen bookings are included, unlike many Rylan’s that charge extra - definitely a perk worth using.

Checkout was smooth and warm. Pro tip: book your taxis in advance as availability is limited.

One of the finest Ryokan stays I’ve had.

Stayed room

Ashikariso Standard Room for 2 people with Shower (Matsukaze)

昨年10月22日、妹の名前で予約し、家族と訪問した後
結婚して今年は妻の家族と妊娠した妻と一緒に訪問した。
みんなにとって楽な旅だったし、
また箱根を訪れるなら松坂屋本店を利用するだろう。

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Upon arrival, the service and experience were top notch! The private one in our room really allowed us to relax and unwind.
Dinner and breakfast service was exceptional, and the food was delicious.
Loved our stay!

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Our stay was short but we loved every second of it. From the easy check in, to our comfortable stay, the wonderful onsen waters in our room… The dinner and breakfast were also amazing. The facilities were good too (loved the night time self serve bar!). The service, every person we interacted with was really nice and helpful. We really felt well treated in every aspect.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

We had a lovely, restful stay. Our room was very spacious with a private onsen on the terrace. Lovely amenities in room. We also used the reservable private baths which were excellent and a highlight for us. The food was very enjoyable and we found everything to our tastes. Drinks available from 3-10pm in the lobby which my husband enjoyed. Staff were amazing, very friendly and approachable, often going out of way to help. I am studying Japanese and staff patiently spoke with me a lot which was kind. Location is slightly out of way but close to 2 bus stops. We found being away from cities part of the charm. Very authentic feel and 360 years old so lots of history.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Since retiring, I’ve stayed at various places, but this was my first time at this ryokan. The cost performance was very satisfying. As the title says, I made my next reservation during this stay. The onsen quality was excellent, and the meals were delicious.

It would be better if the amenities were of slightly higher quality.

Although I booked directly through the ryokan’s website without using a travel agency, I did not receive a confirmation email, which was a bit disappointing. I hope this can be addressed in the future.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

In March, we took a trip with my mother and nephew to remember my father, who passed away suddenly. We were warmly welcomed by the smiling staff, and even though it was our first visit to this ryokan, we felt a sense of familiarity and warmth. The meals, rich in local vegetables and fish, were deeply flavorful, and for my mother, who is not fond of meat, alternative dishes were kindly provided, which was very helpful. We relaxed in the open-air onsen in our room and reminisced about my father in the large onsen, finding our hearts soothed in a peaceful time. The historical and beautiful exhibits in the ryokan created opportunities to meet other guests in the lounge, and through reflecting on my father’s hardworking life, I felt a profound connection to the present. Thanks to my nephew, who inherited my father’s meticulousness, we were able to enjoy smooth and efficient sightseeing throughout the trip. It was a very memorable journey. Thank you.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

My stay at Matsuzakaya Onsen was wonderful. The building has a very traditional and unique feel. The facilities were great and the staff are incredibly kind and helpful! The kaiseki meal is also an incredible experience for first timers. Would happily recommend Matsuzakaya to anyone and can't wait to return!

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Our stay at the ryokan was absolutely wonderful. Everything—from the warm hospitality to the exquisite meals and serene atmosphere—was perfect. It was truly an unforgettable experience, and we would love to visit again in the future.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

A wonderful place to unwind and leave the everyday behind. From the very first moment, you feel genuinely cared for – with attention to detail, warm and attentive staff, and exquisite cuisine deeply rooted in Japanese culinary tradition.
Immersing yourself in the traditional onsen culture becomes a truly special experience – authentic, relaxing, and restorative. The historic building is beautifully maintained, and the rooms enchant with their simple yet elegant Japanese design.
A dreamlike place that lingers in your memory – thanks to a team that brings heartfelt passion to creating the best possible experience for their guests.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Stayed 1 night but wished we were there longer. Peaceful setting in an historic building. The staff were professional, helpful & friendly. We booked the larger private onsen beneath the stars which was lovely and our room also had a smaller bath on our deck outside - also great. The set evening meal was delicious. The traditional breakfast was huge - I couldn’t finish it all but my son did! Would stay again

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

We were traveling with elementary school and 3-year-old children, and the staff were very kind and attentive to the kids.
I was impressed by how well the company trains its employees.
Thank you very much.
I would like to use your services again.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Everything from the meals, onsen, bedding, to the hospitality was excellent, and we were very satisfied.
My companion was also pleased, saying that the fatigue from summer had melted away.
The bus on the way there was quite crowded, so we were a bit worried about the return trip, but a staff member kindly informed us that the Izu Hakone Bus tends to be less crowded than the Hakone Tozan Bus, which allowed us to return comfortably.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

I recently stayed at this lovely hotel in Honkne, Japan, and I can’t say enough good things about the experience. The place is absolutely beautiful, blending traditional Japanese charm with all the modern amenities you could need. The hot springs were a highlight—peaceful, authentic, and just what I needed to unwind. What really stood out, though, was the service. Everything was spotless and smooth, but more importantly, the staff truly cared. I want to give a special thank you to Takahashi-san. Not only was he a great receptionist, but he also helped me through a situation I didn’t expect—handling a car accident that required a police report. He was incredibly patient, kind, and thorough. Thanks to him, what could’ve been a stressful ordeal was resolved quickly and calmly. I’m genuinely grateful for his help. This hotel is more than just a nice place to stay—it’s somewhere you feel supported and welcome. I’d love to come back again.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We've stayed 2 nights in Matsuzakaya Honten and it was truely wonderful experience.
It's a peaceful and relaxing traditional Japanese architecture ryokan with excellent facilities, great staff that is always willing to help and above all here you can really try the tastes, sturctures, colors and presentation of traditional japanese cuisine.
I will definetly come back to Matsuzakaya Honten.
Thank you for your hospitality.
Arigato gozaimasu
ありがとうございます

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Thank you for welcoming us back after quite some time. It had been several years since our last visit, and we were pleasantly surprised to see that the large public onsen had been renovated. The previous one had a charming retro atmosphere, but the new changing area is much cleaner, and the larger lockers make it much more convenient to use. The water, as always, was absolutely perfect.

Our room was a spacious detached suite, and we were able to fully enjoy the beautiful, expansive garden. The beds, futons, and linens have all improved significantly since our last visit, which made for a very comfortable stay.

One small suggestion would be to have a stool in front of the double sinks in the washroom. Also, we were a bit surprised to find a large spider in our room on the morning of checkout. While we understand this is part of being in nature, perhaps providing a spider spray could help guests prevent such encounters. We also saw a large, thin spider next to the open-air onsen in the large bath. Some kind of countermeasure might be worth considering.

Ms. Nakayama, who served us during dinner, was especially attentive and kind, which we greatly appreciated. The meals have also improved considerably since our last stay. For Japanese guests of our generation, having a Japanese staff member assist us is often easier, especially when it comes to hearing clearly and making small requests.

One thing we found slightly disappointing was the limited breakfast time options, only 7:30 or 8:00. As we were asked at check-in, we reluctantly chose 8:00, but it felt a bit early for a relaxing onsen stay. However, we did notice that some foreign guests were starting breakfast at 8:30, which left us wondering. Considering the grade of our room, we would have appreciated a bit more flexibility.

That said, all of the staff were cheerful, polite, and made a very good impression.

Thank you very much.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

Thanks it was amazing

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

This was me and my girlfriend's first time in Hakone and at Matsuzakaya Honten. It was amazing to say the least.

At the inn you feel incredibly taken care of and attended to. The customer service is amazing and they are there to ensure your questions are answered and needs are met.

Our only problem is that we weren't able to stay long enough!

When we first arrived we were greeted with warmth. The attendants thoroughly explained everything to us and showed us to our rooms. The rooms felt cozy, warm, and clean while maintaining the traditional charm that the inn is known for. You can feel the history of the place as you walk around the premise. Breakfast and dinner were amazing, giving you an idea of what a traditional Japanese meal is like. I have a fish allergy and emailed in advance to our booking, a bit worried that they might forget or that I would have to remind them. But upon sitting down they already knew and catered a specific menu that didn't vary to far from the original menus that would include fish. The onsens were amazing - both private ensuite and the onsen you can book for private use.

Getting to the inn is quite straight forward, taking a bus from the station and then a short walk. You feel truly secluded and away from everything.

Would definitely come back!

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

We were lucky to find a last-minute vacancy during a long weekend and made a sudden reservation.
We didn't do any sightseeing — just traveled from home to the inn and back — purely for the onsen.

The scent of sulfur was soothing, and the kind hospitality of the staff was comforting as well.
It gave me the energy to get back to work again.
Thank you very much.

If I have another opportunity, I would love to visit again.
Thank you for taking care of us.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

The toilet and living room were on the second floor, while the bed was on the first floor, so moving around at night was difficult.
Also, there was a staircase along the corridor next to the room, and early in the morning, I believe it was a staff member running up the stairs. The noise echoed into the room, waking me up and making it hard to fall back asleep.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

The meals, onsen, guest room, and service were all excellent, allowing us to spend a wonderful time.
We were especially grateful for the thoughtful care given to my pregnant wife, which meant a lot to us.
As a request, we would appreciate improvements to the Wi-Fi connection.
The signal was weak at times, and there were moments when we had no reception.
Still, we were very satisfied with the onsen and meals, and we would love to stay again if we have the opportunity.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

I was able to relax and refresh myself in the quiet and charming atmosphere, with furnishings that reflected a sense of history.
Many of the staff members were from overseas, but they were all very polite, seemed comfortable with Japanese, and left a great impression.

I thought the garden could have been even better with a bit more maintenance.
Also, since there are many stairs throughout the facility, I was a bit concerned that it might be difficult for elderly guests.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

The open-air onsen in the room is the best. I want to try staying in other rooms, but I always end up choosing Ashibue.
It’s a luxury to be able to soak in the room’s open-air onsen until just before checkout.
Ashibue is close to the large onsen bath but a bit far from the lounge, so some people might find that inconvenient.
The water quality is excellent, and the large onsen bath is often not crowded, making it very comfortable.
If I had one request, it would be to have a shuttle service.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

Escaping the heat of Tokyo, I had a very pleasant stay at Hakone Matsuzakaya Honten. I’m truly grateful.
The quality of the onsen water was excellent, and the food was delicious.
The atmosphere carried a sense of history, and the quiet, calm environment made it a very comfortable place to stay.
It has become one of my favorite ryokan. I'm already looking forward to visiting again.
— Kakimoto

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

I've visited many onsen areas across the country, but the water quality here is by far the best.
There were plenty of large yunohana (mineral deposits), and the strong sulfur scent really made me feel like I had come to a proper onsen.
After bathing, my skin felt smooth and warm for a long time. I will definitely be coming back.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

This is one of my favorite places to stay, and I visit every year.
The onsen is truly wonderful, and I also love the gentle, nourishing meals.
With the recent inbound tourism policies, there are more foreign staff members now.
Their dedication really comes through.
Please keep up the good work.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

It was our first time staying here.

We’ve experienced many different onsen, but the quality of the water here was the best.
The water was soft and felt very pleasant.

The food was also excellent.
The portions were just right, and the dishes using seasonal ingredients were very delicious.

The staff member who served us during dinner provided wonderful service. They were attentive to every detail and offered very thoughtful hospitality.

All of the staff provided excellent service. It’s a place that truly made us want to stay again.

Thank you very much.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

I was able to spend a very relaxing time.
The historical building and its maintenance were impressive.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Everything was wonderful, especially the onsen.
While soaking in the onsen, I was already thinking about when I could come back.
That’s how much I enjoyed my stay.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

The response was excellent, and I was very satisfied.
There was some trouble with the air conditioning and other facilities, but it was handled promptly, so it actually became a good memory. Thank you again.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

From the moment we checked in, the staff were kind and attentive, even to our small children.
Despite there being many non-Japanese staff members, the service was excellent, and we were able to relax and recover from our travel fatigue.
The inn and our room were both very clean, and the meals were delicious.
There were many drinks included in the stay, which was a great bonus.
We would love to visit again.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

This was our second time staying here as a couple.
Our first visit was six months ago, and both my wife and I had such a memorable experience at Matsuzakaya Honten that we decided to return.
We came to Hakone specifically to stay at Matsuzakaya Honten.
The dinner and breakfast were both excellent, and the tea and sweets served at check-in were also very delicious.
We were able to spend a truly pleasant time.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

Overall, the service was good, and there were no particularly negative points worth mentioning.

If I had to point out something, I would appreciate having a way to cool down in the bathing area—such as a cold bath or a place to sit and rest in the open-air onsen area.

I plan to visit again.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

The weather was windy and rainy but didn’t dampen the way the hotel is. It’s a wonderful place to stay and enjoy some relaxing hot spring and wonderful food and service. Will make sure to make this a stop again the next time I come to Japan. But this time spend more than one night.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Our family of three had the pleasure of staying at this wonderful inn. In addition to the rare onsen, the thoughtful attention provided by the staff made this an exceptionally pleasant trip, for which we are truly grateful.
Although there was a storm with strong winds and rain on the day of our arrival, we were warmly welcomed, starting with the staff who greeted us. During our stay, the staff continued to offer us kind and attentive service, for which we are very thankful.
Inside the inn, we felt completely at ease, a stark contrast to the harsh weather outside.
Though we've just returned home, we are already looking forward to our next visit. Thank you very much for everything.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

An old building is being beautifully used in a modern way.
The staff were very kind and polite, which left a good impression.
The room was also lovely, with a heavy, classic atmosphere that felt like stepping back into the Meiji era.
Both the private onsen and the indoor onsen had excellent water quality, which left my skin feeling very smooth.
The draft beer served as a complimentary drink after onsen was very tasty. I enjoyed it at a wonderful bar.
Both dinner and breakfast were healthy and delicious. I would love to visit again.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

すべてがとても良かったです。家族もこのホテルをとても気に入っています。夕食もお風呂も部屋も素敵でした。サービスに感謝します。

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

We used this place to celebrate a special occasion.
Our entire family was able to spend a rich and memorable time together.
We are grateful to all the staff.
They were also very accommodating to our elementary school and preschool children. Thank you very much.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Since last year, my wife and I have been searching for a regular inn to stay at around the Kanto area.
In about a year and a half, we have visited around 90 places, but only about 10 of them are places we want to visit again.
I saw on YouTube and other sources that Matsuzakaya Honten in Hakone is a historic and renowned inn, so we decided to visit this time.
My impression after staying is that, as others have posted, it is a wonderful inn, but there were several points that did not seem to match its reputation as a prestigious inn, so I would like to mention some areas for improvement.
The biggest issue is that the cleaning was not thorough.
At first glance, it looked clean, but there were several cobwebs and dust in the sliding doors inside the room, and the windows throughout the inn were dirty.
I appreciate that the inn has been renovated over time while maintaining its long history.
However, if cleaning is not thorough, it ruins the dignity and reputation of the inn.
I was generally satisfied with dinner, but the breakfast did not seem to be prepared by the same chef.
Despite the labor shortage at inns everywhere, I was impressed by the attentiveness of the young and foreign staff to even small details.
The onsen was wonderful, and the atmosphere of the inn was excellent, but if the basic things are missing even in small ways, I don’t think guests who expect a true prestigious inn will return.
I would like to stay at the detached annex Senshintei next time, but if the above points are improved, I would like to continue using this inn as a regular lodging.
Lastly, it is not good to keep guests waiting in the lobby for a long time during check-in.
This indicates that the operation is not properly managed.
Since this is not a hotel with hundreds of rooms, guests coming from far away may quickly lose their expectations.
Although I have presented many criticisms, I hope they will be received as constructive feedback with hopes that this historically proud inn continues to be a true representative of Hakone.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)