Upon arrival, the service and experience were top notch! The private one in our room really allowed us to relax and unwind.
Dinner and breakfast service was exceptional, and the food was delicious.
Loved our stay!

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Our stay was short but we loved every second of it. From the easy check in, to our comfortable stay, the wonderful onsen waters in our room… The dinner and breakfast were also amazing. The facilities were good too (loved the night time self serve bar!). The service, every person we interacted with was really nice and helpful. We really felt well treated in every aspect.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

We had a lovely, restful stay. Our room was very spacious with a private onsen on the terrace. Lovely amenities in room. We also used the reservable private baths which were excellent and a highlight for us. The food was very enjoyable and we found everything to our tastes. Drinks available from 3-10pm in the lobby which my husband enjoyed. Staff were amazing, very friendly and approachable, often going out of way to help. I am studying Japanese and staff patiently spoke with me a lot which was kind. Location is slightly out of way but close to 2 bus stops. We found being away from cities part of the charm. Very authentic feel and 360 years old so lots of history.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Since retiring, I’ve stayed at various places, but this was my first time at this ryokan. The cost performance was very satisfying. As the title says, I made my next reservation during this stay. The onsen quality was excellent, and the meals were delicious.

It would be better if the amenities were of slightly higher quality.

Although I booked directly through the ryokan’s website without using a travel agency, I did not receive a confirmation email, which was a bit disappointing. I hope this can be addressed in the future.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

In March, we took a trip with my mother and nephew to remember my father, who passed away suddenly. We were warmly welcomed by the smiling staff, and even though it was our first visit to this ryokan, we felt a sense of familiarity and warmth. The meals, rich in local vegetables and fish, were deeply flavorful, and for my mother, who is not fond of meat, alternative dishes were kindly provided, which was very helpful. We relaxed in the open-air onsen in our room and reminisced about my father in the large onsen, finding our hearts soothed in a peaceful time. The historical and beautiful exhibits in the ryokan created opportunities to meet other guests in the lounge, and through reflecting on my father’s hardworking life, I felt a profound connection to the present. Thanks to my nephew, who inherited my father’s meticulousness, we were able to enjoy smooth and efficient sightseeing throughout the trip. It was a very memorable journey. Thank you.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

My stay at Matsuzakaya Onsen was wonderful. The building has a very traditional and unique feel. The facilities were great and the staff are incredibly kind and helpful! The kaiseki meal is also an incredible experience for first timers. Would happily recommend Matsuzakaya to anyone and can't wait to return!

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Our stay at the ryokan was absolutely wonderful. Everything—from the warm hospitality to the exquisite meals and serene atmosphere—was perfect. It was truly an unforgettable experience, and we would love to visit again in the future.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

A wonderful place to unwind and leave the everyday behind. From the very first moment, you feel genuinely cared for – with attention to detail, warm and attentive staff, and exquisite cuisine deeply rooted in Japanese culinary tradition.
Immersing yourself in the traditional onsen culture becomes a truly special experience – authentic, relaxing, and restorative. The historic building is beautifully maintained, and the rooms enchant with their simple yet elegant Japanese design.
A dreamlike place that lingers in your memory – thanks to a team that brings heartfelt passion to creating the best possible experience for their guests.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Stayed 1 night but wished we were there longer. Peaceful setting in an historic building. The staff were professional, helpful & friendly. We booked the larger private onsen beneath the stars which was lovely and our room also had a smaller bath on our deck outside - also great. The set evening meal was delicious. The traditional breakfast was huge - I couldn’t finish it all but my son did! Would stay again

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

We were traveling with elementary school and 3-year-old children, and the staff were very kind and attentive to the kids.
I was impressed by how well the company trains its employees.
Thank you very much.
I would like to use your services again.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Everything from the meals, onsen, bedding, to the hospitality was excellent, and we were very satisfied.
My companion was also pleased, saying that the fatigue from summer had melted away.
The bus on the way there was quite crowded, so we were a bit worried about the return trip, but a staff member kindly informed us that the Izu Hakone Bus tends to be less crowded than the Hakone Tozan Bus, which allowed us to return comfortably.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

I recently stayed at this lovely hotel in Honkne, Japan, and I can’t say enough good things about the experience. The place is absolutely beautiful, blending traditional Japanese charm with all the modern amenities you could need. The hot springs were a highlight—peaceful, authentic, and just what I needed to unwind. What really stood out, though, was the service. Everything was spotless and smooth, but more importantly, the staff truly cared. I want to give a special thank you to Takahashi-san. Not only was he a great receptionist, but he also helped me through a situation I didn’t expect—handling a car accident that required a police report. He was incredibly patient, kind, and thorough. Thanks to him, what could’ve been a stressful ordeal was resolved quickly and calmly. I’m genuinely grateful for his help. This hotel is more than just a nice place to stay—it’s somewhere you feel supported and welcome. I’d love to come back again.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We've stayed 2 nights in Matsuzakaya Honten and it was truely wonderful experience.
It's a peaceful and relaxing traditional Japanese architecture ryokan with excellent facilities, great staff that is always willing to help and above all here you can really try the tastes, sturctures, colors and presentation of traditional japanese cuisine.
I will definetly come back to Matsuzakaya Honten.
Thank you for your hospitality.
Arigato gozaimasu
ありがとうございます

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Thank you for welcoming us back after quite some time. It had been several years since our last visit, and we were pleasantly surprised to see that the large public onsen had been renovated. The previous one had a charming retro atmosphere, but the new changing area is much cleaner, and the larger lockers make it much more convenient to use. The water, as always, was absolutely perfect.

Our room was a spacious detached suite, and we were able to fully enjoy the beautiful, expansive garden. The beds, futons, and linens have all improved significantly since our last visit, which made for a very comfortable stay.

One small suggestion would be to have a stool in front of the double sinks in the washroom. Also, we were a bit surprised to find a large spider in our room on the morning of checkout. While we understand this is part of being in nature, perhaps providing a spider spray could help guests prevent such encounters. We also saw a large, thin spider next to the open-air onsen in the large bath. Some kind of countermeasure might be worth considering.

Ms. Nakayama, who served us during dinner, was especially attentive and kind, which we greatly appreciated. The meals have also improved considerably since our last stay. For Japanese guests of our generation, having a Japanese staff member assist us is often easier, especially when it comes to hearing clearly and making small requests.

One thing we found slightly disappointing was the limited breakfast time options, only 7:30 or 8:00. As we were asked at check-in, we reluctantly chose 8:00, but it felt a bit early for a relaxing onsen stay. However, we did notice that some foreign guests were starting breakfast at 8:30, which left us wondering. Considering the grade of our room, we would have appreciated a bit more flexibility.

That said, all of the staff were cheerful, polite, and made a very good impression.

Thank you very much.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

Thanks it was amazing

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

This was me and my girlfriend's first time in Hakone and at Matsuzakaya Honten. It was amazing to say the least.

At the inn you feel incredibly taken care of and attended to. The customer service is amazing and they are there to ensure your questions are answered and needs are met.

Our only problem is that we weren't able to stay long enough!

When we first arrived we were greeted with warmth. The attendants thoroughly explained everything to us and showed us to our rooms. The rooms felt cozy, warm, and clean while maintaining the traditional charm that the inn is known for. You can feel the history of the place as you walk around the premise. Breakfast and dinner were amazing, giving you an idea of what a traditional Japanese meal is like. I have a fish allergy and emailed in advance to our booking, a bit worried that they might forget or that I would have to remind them. But upon sitting down they already knew and catered a specific menu that didn't vary to far from the original menus that would include fish. The onsens were amazing - both private ensuite and the onsen you can book for private use.

Getting to the inn is quite straight forward, taking a bus from the station and then a short walk. You feel truly secluded and away from everything.

Would definitely come back!

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

We were lucky to find a last-minute vacancy during a long weekend and made a sudden reservation.
We didn't do any sightseeing — just traveled from home to the inn and back — purely for the onsen.

The scent of sulfur was soothing, and the kind hospitality of the staff was comforting as well.
It gave me the energy to get back to work again.
Thank you very much.

If I have another opportunity, I would love to visit again.
Thank you for taking care of us.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

The toilet and living room were on the second floor, while the bed was on the first floor, so moving around at night was difficult.
Also, there was a staircase along the corridor next to the room, and early in the morning, I believe it was a staff member running up the stairs. The noise echoed into the room, waking me up and making it hard to fall back asleep.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

The meals, onsen, guest room, and service were all excellent, allowing us to spend a wonderful time.
We were especially grateful for the thoughtful care given to my pregnant wife, which meant a lot to us.
As a request, we would appreciate improvements to the Wi-Fi connection.
The signal was weak at times, and there were moments when we had no reception.
Still, we were very satisfied with the onsen and meals, and we would love to stay again if we have the opportunity.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

I was able to relax and refresh myself in the quiet and charming atmosphere, with furnishings that reflected a sense of history.
Many of the staff members were from overseas, but they were all very polite, seemed comfortable with Japanese, and left a great impression.

I thought the garden could have been even better with a bit more maintenance.
Also, since there are many stairs throughout the facility, I was a bit concerned that it might be difficult for elderly guests.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

The open-air onsen in the room is the best. I want to try staying in other rooms, but I always end up choosing Ashibue.
It’s a luxury to be able to soak in the room’s open-air onsen until just before checkout.
Ashibue is close to the large onsen bath but a bit far from the lounge, so some people might find that inconvenient.
The water quality is excellent, and the large onsen bath is often not crowded, making it very comfortable.
If I had one request, it would be to have a shuttle service.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

Escaping the heat of Tokyo, I had a very pleasant stay at Hakone Matsuzakaya Honten. I’m truly grateful.
The quality of the onsen water was excellent, and the food was delicious.
The atmosphere carried a sense of history, and the quiet, calm environment made it a very comfortable place to stay.
It has become one of my favorite ryokan. I'm already looking forward to visiting again.
— Kakimoto

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

I've visited many onsen areas across the country, but the water quality here is by far the best.
There were plenty of large yunohana (mineral deposits), and the strong sulfur scent really made me feel like I had come to a proper onsen.
After bathing, my skin felt smooth and warm for a long time. I will definitely be coming back.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

This is one of my favorite places to stay, and I visit every year.
The onsen is truly wonderful, and I also love the gentle, nourishing meals.
With the recent inbound tourism policies, there are more foreign staff members now.
Their dedication really comes through.
Please keep up the good work.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

It was our first time staying here.

We’ve experienced many different onsen, but the quality of the water here was the best.
The water was soft and felt very pleasant.

The food was also excellent.
The portions were just right, and the dishes using seasonal ingredients were very delicious.

The staff member who served us during dinner provided wonderful service. They were attentive to every detail and offered very thoughtful hospitality.

All of the staff provided excellent service. It’s a place that truly made us want to stay again.

Thank you very much.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

I was able to spend a very relaxing time.
The historical building and its maintenance were impressive.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Everything was wonderful, especially the onsen.
While soaking in the onsen, I was already thinking about when I could come back.
That’s how much I enjoyed my stay.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

The response was excellent, and I was very satisfied.
There was some trouble with the air conditioning and other facilities, but it was handled promptly, so it actually became a good memory. Thank you again.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

From the moment we checked in, the staff were kind and attentive, even to our small children.
Despite there being many non-Japanese staff members, the service was excellent, and we were able to relax and recover from our travel fatigue.
The inn and our room were both very clean, and the meals were delicious.
There were many drinks included in the stay, which was a great bonus.
We would love to visit again.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

This was our second time staying here as a couple.
Our first visit was six months ago, and both my wife and I had such a memorable experience at Matsuzakaya Honten that we decided to return.
We came to Hakone specifically to stay at Matsuzakaya Honten.
The dinner and breakfast were both excellent, and the tea and sweets served at check-in were also very delicious.
We were able to spend a truly pleasant time.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

Overall, the service was good, and there were no particularly negative points worth mentioning.

If I had to point out something, I would appreciate having a way to cool down in the bathing area—such as a cold bath or a place to sit and rest in the open-air onsen area.

I plan to visit again.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

The weather was windy and rainy but didn’t dampen the way the hotel is. It’s a wonderful place to stay and enjoy some relaxing hot spring and wonderful food and service. Will make sure to make this a stop again the next time I come to Japan. But this time spend more than one night.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Our family of three had the pleasure of staying at this wonderful inn. In addition to the rare onsen, the thoughtful attention provided by the staff made this an exceptionally pleasant trip, for which we are truly grateful.
Although there was a storm with strong winds and rain on the day of our arrival, we were warmly welcomed, starting with the staff who greeted us. During our stay, the staff continued to offer us kind and attentive service, for which we are very thankful.
Inside the inn, we felt completely at ease, a stark contrast to the harsh weather outside.
Though we've just returned home, we are already looking forward to our next visit. Thank you very much for everything.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

An old building is being beautifully used in a modern way.
The staff were very kind and polite, which left a good impression.
The room was also lovely, with a heavy, classic atmosphere that felt like stepping back into the Meiji era.
Both the private onsen and the indoor onsen had excellent water quality, which left my skin feeling very smooth.
The draft beer served as a complimentary drink after onsen was very tasty. I enjoyed it at a wonderful bar.
Both dinner and breakfast were healthy and delicious. I would love to visit again.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

すべてがとても良かったです。家族もこのホテルをとても気に入っています。夕食もお風呂も部屋も素敵でした。サービスに感謝します。

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

We used this place to celebrate a special occasion.
Our entire family was able to spend a rich and memorable time together.
We are grateful to all the staff.
They were also very accommodating to our elementary school and preschool children. Thank you very much.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Since last year, my wife and I have been searching for a regular inn to stay at around the Kanto area.
In about a year and a half, we have visited around 90 places, but only about 10 of them are places we want to visit again.
I saw on YouTube and other sources that Matsuzakaya Honten in Hakone is a historic and renowned inn, so we decided to visit this time.
My impression after staying is that, as others have posted, it is a wonderful inn, but there were several points that did not seem to match its reputation as a prestigious inn, so I would like to mention some areas for improvement.
The biggest issue is that the cleaning was not thorough.
At first glance, it looked clean, but there were several cobwebs and dust in the sliding doors inside the room, and the windows throughout the inn were dirty.
I appreciate that the inn has been renovated over time while maintaining its long history.
However, if cleaning is not thorough, it ruins the dignity and reputation of the inn.
I was generally satisfied with dinner, but the breakfast did not seem to be prepared by the same chef.
Despite the labor shortage at inns everywhere, I was impressed by the attentiveness of the young and foreign staff to even small details.
The onsen was wonderful, and the atmosphere of the inn was excellent, but if the basic things are missing even in small ways, I don’t think guests who expect a true prestigious inn will return.
I would like to stay at the detached annex Senshintei next time, but if the above points are improved, I would like to continue using this inn as a regular lodging.
Lastly, it is not good to keep guests waiting in the lobby for a long time during check-in.
This indicates that the operation is not properly managed.
Since this is not a hotel with hundreds of rooms, guests coming from far away may quickly lose their expectations.
Although I have presented many criticisms, I hope they will be received as constructive feedback with hopes that this historically proud inn continues to be a true representative of Hakone.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

I was satisfied with both the content and quantity of the meals, and appreciated the many local specialties offered.
Regarding drinks, I thought it would be nice to have some special options that lift the mood, such as sparkling wine.
Even if limited to one glass, having a special choice would be appreciated.
It would also be convenient if ice could be taken back to the room for drinks.
The onsen was good, but except for one spot in the large onsen, most areas were too hot to stay in for long, which was unfortunate.
Having small towels in addition to bath towels in the onsen area would be even more convenient.
If bath towels were placed within reach inside the bathroom, small towels might not be necessary.
I also felt a bit of stress when locking the room door, as it required moving the door back and forth slightly.
Given the excellent facilities overall, these small inconveniences were somewhat disappointing.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Both the private and large public baths were filled with "yu no hana" (mineral deposits), and the sulfur scent was just right. The quality of the onsen water was excellent, and the scenery and atmosphere of the baths were wonderful.
The quality and volume of the meals, both dinner and breakfast, were impeccable.
The building is rich with a sense of history, and the staff’s courteous service made it a memorable trip for us as a couple.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

I was impressed that the historic building, dating back to the Edo period, has been preserved and renovated up to the present day.
On the way to the room, the explanations about the exhibits’ historical background and significance made the experience even more moving.
The onsen water, flowing directly from the source, was filled with countless "yu no hana" (mineral deposits), truly embodying an authentic onsen experience.
However, I was somewhat dissatisfied with the amenities, especially given that this is part of the Kinnotake Group.
I believe at least a bathrobe and razor should be provided.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Due to transportation issues, we had to cancel our original travel plans and ended up staying here at the last minute. I had visited over 15 years ago, and I was pleasantly surprised by how beautifully the place has been renovated.
The service was courteous, and the warm hospitality made for a very satisfying stay.
Although our room only had a shower, we were able to enjoy the large public onsen, so it was not an issue. The room itself was spacious enough.
It was a bit disappointing that the bar was closed. It's a lovely space, so I hope it reopens in the future.

Stayed room

Kakumeikan Superior Twin Room for 2 people with shower

Surprisingly enjoy the private onsen. The living room is so cozy for couple to live with. I will give 11/10 for this trip. keep going.

Stayed room

Ashikariso Standard Room for 2 people with Shower (Matsukaze)

I had seen many reviews on YouTube about the rooms, the onsen, and the food, so I had done quite a bit of research before my stay. However, the hospitality of the staff far exceeded my expectations.
The view from the room, especially the garden, was designed to provide full privacy, allowing for a truly relaxing experience.
Although it was around 33°C in the town below, I was able to rest comfortably at the inn, listening to the sound of Odawara wind chimes through the screen door. I really felt like I was in a summer retreat.
Just one thing — I was a bit shocked to see that a last-minute discounted rate appeared on the official website after I had already paid.
That said, I’d love to come back again for a relaxing stay.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

I stayed in the newly renovated Kumoi.
It was bright, quiet, and the time passed peacefully — it was perfect.
The scent of sulfur began to fill the room the moment I filled the hinoki bathtub, and the autumn leaves on the large tree outside were stunning.
The smiles and greetings from the staff were also wonderful.
Kumoi was perfect.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Friendly staff, delicious food, great hot spring. I have nothing more to say.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

I stayed here for my wedding anniversary with my wife.
The room was Ashikariso’s Yamaboushi.

The traditional atmosphere of the ryokan was very pleasant.
The open-air onsen in the room was excellent.
The food was delicious.
Since it was all-inclusive, we were satisfied being able to enjoy as much alcohol and juice as we liked.

Our favorite point, for both my wife and me, was the kindness of the staff.

Even with many international guests, the staff, including those from overseas, explained the meals carefully and greeted us with warm smiles. We were truly impressed not only by the ryokan itself but also by the wonderful staff.

This is definitely a ryokan we want to stay at again.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

The abundant amount of rich onsen water made my skin smooth. This quality of onsen is probably unmatched anywhere else in Hakone. Even in midsummer, there was no need for air conditioning thanks to the coolness. It was quiet and relaxing, making it perfect for a summer retreat.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

It is a very pleasant and memorable experience for our family. We look forward to return soon.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

The room is very comfortable and neat, it is a mix of modern and traditional Japanese culture. The ambience is also very serene and luxurious.
Staffs are very polite and professional, always attending to our needs at anytime.
We will definitely come back here!

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

A very lovely experience, will definitely return.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

We stayed in the Tokiwa room for our wedding anniversary.
Overall, it was a wonderful experience.

Highlights:

The quality of the onsen water was excellent.

All the staff were very attentive.

The food was delicious.

The room and facility were thoroughly cleaned and comfortable.

Seasonal flowers and Tanabata decorations in the facility added a charming atmosphere.

There are three relaxing free drink spaces.

The view from the room was very nice.

The room has a double sink which is convenient.

The washing areas in both the private bath and the reserved bath are easy to use.

A few minor disappointments:

It would have been nice to have the option to order sparkling wine by the glass (even if paid) during dinner.

The hand-washing water in the room’s toilet ran for a long time, which was a bit confusing.

This is definitely an inn we would like to visit again.
Thank you very much.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

The onsen, meals, and hospitality are always excellent.
I especially like that the ingredients used in the meals are gentle.

Stayed room

Kakumeikan Superior Twin Room for 2 people

What stood out the most was that all the staff always greeted us with smiles, which was truly remarkable.
Not only was the cleaning thorough, but the hydrangea flowers floating in the water and the floral arrangements created a warm and refreshing atmosphere.
The room, food, and onsen were all excellent.
I definitely plan to visit again.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

This time, we stayed as a two-generation family for my grandchild’s onsen debut.
The smiles of the staff were wonderful and eased all the children’s anxieties.
Thanks to the staff’s attentiveness, the meals were very delicious, and we were able to enjoy dining comfortably with children. The meals for the children were also very tasty.
Since this was our first stay after the renovation, we were surprised by how modern the rooms had become. However, we could still relax just as before, and we were impressed that the good parts had been preserved.
We will visit again. Thank you very much for taking care of us.

Stayed room

Deluxe Room for 4 people with Indoor Onsen (Kozue)

I was able to thoroughly heal my daily fatigue.
The superb onsen was enchanting.
The water is gentle.
Surrounded by rich nature and away from the noise of the city, it was truly healing.
I was able to refresh both mind and body, and I am grateful.
I would definitely like to visit again.
Thank you very much.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

Everything—the service, consideration, staff, the inn’s atmosphere, room quality, amenities, spatial design, and the superb onsen quality—was perfect.
The breakfast composition was also good.

However, the disappointing part was the dinner’s seasoning, cooking skills, and overall content.
For an inn of this class, it did not meet expectations.
Even considering overseas tourists, it was not suitable.
Guests of this class from abroad are likely to have dined in places in Tokyo or Kyoto where the quality is higher. This dinner was equivalent to a level two classes lower.
Other than that, everything was five-star.

Only the dinner requires improvement and enhancement.
I sincerely hope this inn becomes even more wonderful.
This part was truly disappointing.
Nonetheless, I had a wonderful time and am grateful.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

The onsen, meals, room, and service were all very good, making it a wonderful trip.
If I were to mention one thing, the drainage in the washbasin was poor, causing water to accumulate, so I brushed my teeth in the shower room.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

One of our favorite experiences in Japan! From check in to check out the service, friendless of staff, rooms, property and especially dining were truly over the top! Highly recommend a stay at Matsuzakaya Honten, it is certain to be a highlight of your trip in Japan!

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed to celebrate my wife’s birthday, focusing on the onsen and cuisine. From the warm welcome upon arrival to the assistance with parking after checkout, the service was very pleasant and left us highly satisfied.
Each dish at both dinner and breakfast was delicious and served in just the right portions. The hot springs, including the large public onsen and private open-air onsen, were enjoyed a total of four times. After bathing, we relaxed with free drinks while enjoying the garden view and felt the history of the hotel throughout the facility.
The heartwarming birthday celebration and gifts made my wife very happy. We look forward to staying again, also anticipating the friendly smiles of the staff.
Thank you very much.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Thanks to you, we had a truly wonderful stay. The large communal onsen was easy to use, and with an open-air onsen attached, we were able to relax and enjoy our time comfortably.

Beautiful fresh flower arrangements were placed throughout the facility, which were a pleasure to look at and added to the calm atmosphere.

Thanks to the warm smiles of all the staff, our stay was very pleasant. We sincerely appreciate it and look forward to seeing you again.

Stayed room

Kakumeikan Superior Twin Room for 2 people

The quality of onsen and the private onsen were excellent—my skin felt so smooth, and I’d love to come back for that.

However, considering the room rate, I found the dinner somewhat lacking. At this price range, I expected high-quality ingredients and refined cooking that would offer a dining experience beyond the everyday. The tempura of sillago (kisu) was especially disappointing, as it was something you might find at a chain restaurant. While the sashimi was delicious, the garnishes included dried wakame, which was also a letdown.

Breakfast, on the other hand, was quite good, especially with the inclusion of grated yam (tororo).

Regarding the complimentary drinks at dinner, only orange juice, tomato juice, and oolong tea were available for non-alcoholic options. For guests who don’t drink alcohol, this felt a bit limiting for a place of this level.

The welcome drink and traditional Japanese confection (nerikiri) were both very good.

As for the amenities, the skincare products were from DHC, which was disappointing. These are commonly found in chain hotels and didn’t match the expectations for a luxury inn.

That said, the staff were all very pleasant and made the stay comfortable.

I splurged a bit as a reward to myself by staying at a high-end ryokan, and if the meals had been more enjoyable, I would certainly want to stay again.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Our stay at Matsuzakaya Honten was truly memorable. The setting is peaceful and picturesque, the staff were incredibly kind and attentive, and the onsen experience was both relaxing and rejuvenating. The rooms were immaculate and beautifully designed, blending traditional charm with modern comfort. Every part of the property reflects a rich sense of history and care.

As for the food, while there were some very good dishes that we enjoyed, the overall menu seems tailored to a very specific palate. Guests who are more adventurous with traditional Japanese cuisine will likely appreciate it more than we did.

Despite that, everything else about our experience was exceptional, and we would wholeheartedly recommend Matsuzakaya Honten to anyone looking for a serene and authentic ryokan stay.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

We found this place through google reviews and did not know what to expect but it was amazing. The rooms are spacious and comfortable and gave off warm vibes and spa feeling. Service was top tier. We were a group of 6 adults plus one toddler and they were very accommodating. The food was great as well. We stayed for one night only but we will definitely return for a longer stay so that we can enjoy the facility better.

Stayed room

Kakumeikan Superior Twin Room for 2 people

We loved everything this place offered us and would definitely recommend it!

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

We can’t say enough good things about Matsuzakaya Honten. The hospitality here truly embodies "omotenashi". Every staff member we encountered was kind, warm, and incredibly attentive. Especially in the dining hall, where the service was exceptional.

The kaiseki meals were an unforgettable cultural and culinary experience. Our room had a private onsen, which was magical, and the private spa-style onsen rooms took it to another level of relaxation.

The lounging areas are peaceful and cozy, perfect for sipping complimentary drinks while enjoying views of the gardens. They even have a charming little "game room" filled with traditional Japanese games like Go, Origami, and Ayatori, which added a playful and nostalgic touch.

The inn may feel a bit old-fashioned if you're expecting ultra-modern luxury, but if you’re looking for a place that transports you back to 1662 (in the best way) this is it. It's a place full of soul, tradition, and thoughtful detail.

One small note: the kaiseki cuisine may be a bit adventurous for very picky eaters, but we found it to be a beautiful journey through Japanese seasonal ingredients.

Highly recommended for anyone seeking authenticity, serenity, and heartfelt hospitality.

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

We stayed here to celebrate our wedding anniversary.
Although it was unfortunately rainy, we were deeply comforted by the courteous service of the staff.

We were very touched to be given two umbrellas upon our departure.

We would love to stay here again.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Overall,Wonderful stay-staff/room/ food. But,
Location not in proximity to main areas and may be unable to get taxi. Also as not in main areas, no dining options available to walk to outside hotel.
Misleading as private bath/ onsen is outside including shower and our first night was with rainstorm and cold so unable to utilize this shower. Only when able to transfer our concerns to someone who understood , did we learn we could use a private onsen with indoor shower however this was quite a distance away and still has to go outside to get there.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Charming Ryokan set in a peaceful spot in the hills away from the crowds. Lovely room with a private onsen overlooking a peaceful garden. I’m a vegetarian and they took immense care to put together delicious dinners and breakfasts. Staff was super friendly, service was great. They even dried our shoes that got soaked in torrential rainfall! Thank you to their amazing staff!

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

As always, the onsen was outstanding. The food, service, and room were all consistently high quality. If I were to mention something, it would be that the room was very close to the dining area, but I had to go down and back up the stairs, which was a bit inconvenient. In the past, you could go directly to the dining area from the room, so I hope this can be improved. Also, although I requested breakfast at 9:00 AM, I had to wait standing for 10 minutes even though I arrived slightly earlier. I would appreciate it if a bit more flexibility could be offered.

Stayed room

Kakumeikan Superior Twin Room for 2 people

I read in a book by someone who believes, "If it’s not a free-flowing onsen, it’s not a real onsen," and decided to stay here to recover from a trip to Disney.
In short, it was perfect. The hot spring is already well known to be excellent (the best in Hakone), but what impressed me even more were the seasonal azaleas and greenery in the garden, the fresh flower arrangements throughout the inn, the lobby, the lounge, and the free drinks, all of which lifted my spirits.
The meals were thoughtfully prepared—nothing too flashy, but each dish reflected care and creativity. Enjoying them with sake was a moment of pure bliss.
Dessert came with a surprise birthday plate, which made me very happy.
Although I usually dislike natto, the handmade natto served at breakfast was perfect for beginners like me and made me want to give it another try.
The staff were also very considerate, making this a memorable stay for both my heart and my skin. I would love to return during a different season.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Best experience you can have to live a perfect and lovely Japanesse staying.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

Never in my life I have been lucky enough to visit such beautiful and cosy hotel, so this experience was incredibly pleasant for me and my wife. I thank the hotel team for their endless contribution to the work of the hotel. It was the best vacation ever, thank you very much!

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

This place is an absolute delight! And I'd rather keep it secret.
It's a very nice change after the hustle and bustle of Tokyo.
Thanks to everyone providing the service there!

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

Beautiful property, great kaiseki, and excellent hospitality

Stayed room

Shiranso Premium Room for 4 people with Open-Air Onsen

Gyokoso and Senshintei rooms spatious, recently refubished and providing an excellent private bathing experience. Incredible amenities and complementary beverages. Kind staff. Good quality ceremonial Japanese dinner and breakfast in private dining spaces. Hotel conciergerie needs improving, communication in english is poor and staff struggles to make arrangements for local tourism.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

From the check-in to the check-out, the hotel staff have been friendly and supportive. The facility is great and we enjoyed everything from the food to the osen. Highly recommended!

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

I chose the room at the very end of the corridor from the front desk. When I arrived, I thought it might be a bit difficult, but by the time I left, going up and down the stairs was no problem. I unintentionally got some exercise, and it was a satisfying combination of onsen and a workout.
The water dispenser in the changing room of the large bath provides hot water, which was very convenient for me since I don't drink cold water.
The meal portions were moderate, just right, and the seasoning was refined.
I was also impressed with the service. Watching the young staff work cheerfully and energetically lifted my spirits as well.

Stayed room

Ashikariso Standard Room for 2 people with Shower (Matsukaze)

This is my third visit.
Thank you for your wonderful hospitality once again. My children were also very satisfied.
I am looking forward to visiting again.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

Private onsen
I was a bit disappointed that the bath bucket was a "Kerorin" one.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Our stay was very short (one night), but it was very relaxing and the staff took care of all of our needs.

My only request for improvement is on the cuisine. I’ve been to a few ryokans but I felt the food texture on most of the dishes was too “runny”.
Also, we’ve made a request for vegetarian guest, but it seemed the dinner menu for him was vegan.

Overall, I’d come back and enjoy a longer stay.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

My fiancé and I had the most serene stay at Matsuzayaka Honten, and are longing to return here. From the moment we stepped foot into the ryokan to the time we left, we were provided excellent service and hospitality by the staff. We give our special thanks to Genki-san who ensured that our dinner, onsen and other arrangements were met, as well as to Yu-san who gave us a wonderful tour of the 363 year old ryokan. We were thrilled to be given this tour to learn more about the ryokan's history and artefacts, and feel honoured to know that we are guests amongst important Japanese writers, samurais and even members of the imperial family who have stayed here in the past. Despite its long history, the ryokan is well maintained and clean with beautiful zen aesthetics. The onsen experience was simply bliss and we were glad to have booked a private open air onsen at night and in the morning. We hope to come back to Matsuzayaka Honten and stay for more than 1 night on our next visit.

Stayed room

Kakumeikan Superior Twin Room for 2 people

We had an amazing experience! Our family ranges from age 15 to 80 and we all felt like we got to experience something unique. The baths are amazing, the food is superlative and the rooms are elegant and cozy. But it is always the staff that makes the difference and I have to say the staff here was welcoming, helpful, patient and kind. Thank you very much!

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

We really enjoyed our time here. They had beautiful facilities. There were some areas of the Ryokan that smelled a lot like smoke, including our non-smoking room. The "private onsen" was just a a bath that only fit 1 person, but you are able to book a private, large onsen for 150 yen. We loved the food - it was amazing and we left very full! Overall, very wonderful place to stay and we will come back!

Stayed room

Deluxe Room for 4 people with Indoor Onsen (Kozue)

Our 2 nights we spent at this location were amazing! We had excellent service from Murata and Sato, and everyone there was really friendly. The onsen quality was excellent as well and we would definitely book again!

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

Cannot fault it. From the facilities and the onsen to the staff and food. Our only regret; that we couldn't stay longer.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Il faut immanquablement venir ici dans ce ryocan pour faire l'expérience du onsen et havre de paix à la japonnaise. On dirait que le temps s'est arrêté dans ce lieu et le personnel est vraiment aimable et aux petits soins. Le dîner était copieux et de haute qualité. Le petit déjeuner également. Nous avons été enchantés de notre séjour. Merci à vous.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

The staff is wonderful, good wonderful, onsen wonderful. Our room overlooked the parking lot, not ideal. The food was great.

Stayed room

Kakumeikan Superior Twin Room for 2 people

Our stay at Matsuzakaya Honten was nothing short of extraordinary. The entire place feels like a hidden gem — a peaceful, magical escape from the city, wrapped in nature and tradition.

The meals were absolutely exquisite, showcasing incredible flavors and attention to detail. Each dish was a culinary delight. The onsens were equally amazing — soothing, serene, and the perfect way to unwind.

I also want to sincerely thank the staff for their kindness and care during a very special moment of our trip. While my proposal wasn’t fully understood, the effort and thoughtfulness were incredibly sweet and made the moment all the more memorable.

The comfort, service, and warm hospitality made this one of the most unique and heartwarming experiences we’ve ever had. I wholeheartedly recommend Matsuzakaya Honten to anyone looking for something truly special.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

We stayed in the resort for one night and we booked in advance through the hotel site. The staff was amazing and accommodating for the time of the booking until our final check out. All facilities and experiences were well taken care of. Overall it's an expreicne of a lifetime and the onsen by itself would worth it. However the meals and the room takes the experience to another level. An amazing place to finish your trip in Japan as you unwind from your journey around the country.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We stayed for one night, but loved it so much we wish it would've been more. The staff was fantastic, the food was terrific, the room was perfect, and the onsen were relaxing.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

From the moment we arrived until the moment we left,our stay was everything we had hoped for. The service was impeccable, and the room and the choice and quality of the baths was an absolute joy to experience. Many thanks. We will come back one day!

Stayed room

Deluxe Room for 4 people with Indoor Onsen (Kozue)

very good but little problem with towel, I got three bath in wonderful hot spring but last two times the towel is stink

Stayed room

Kakumeikan Superior Twin Room for 2 people

From the moment we arrived at the Onsen, we were enveloped in an atmosphere of unparalleled hospitality. The staff were not just friendly; they were genuinely warm and went above and beyond at every opportunity to ensure our comfort and enjoyment. Their attention to detail truly elevated our stay to a "next level" customer experience.

Our room was a haven of tranquility, culminating in the absolute luxury of a private onsen bath. Soaking in the mineral-rich waters in complete privacy after a day of exploring was pure bliss. The entire hotel exuded a sense of calm and refinement, making it the perfect escape.

One minor note for future guests, particularly those staying on the basement floor: while our experience was overwhelmingly positive, we could occasionally hear the footsteps and more energetic movements of guests in the rooms above. This was especially noticeable when they were walking heavily. It didn't significantly detract from our overall enjoyment, but light sleepers in basement rooms might want to bring earplugs just in case.

Despite this small caveat, the Onsen isn't just a place to stay; it's an experience in exceptional service and serene relaxation. We left feeling completely rejuvenated and already dreaming of our return.

Highly recommended!

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

Stayed here for two nights and it was absolutely fantastic. Staff attended to any and all needs, and were incredibly friendly throughout the visit. Bus from Odawara readily available and easily accessible. Private onsen was very nice and also readily available. Dinner's and breakfasts were highlights of the trip - traditional and delicious. We will absolutely be coming back.

Stayed room

Shiranso Standard Twin Room for 2 people with Indoor Onsen (Tamakazura)

What a great stay in this ryokan. We loved every minute of it and it was one of the highlights in our 4 weeks stay in Japan. The staff was amazing en really helpfull. The private onsen was a dream and the food was amazing! I will never forget this experience.

Stayed room

Deluxe Room for 4 people with Indoor Onsen (Kozue)

I stayed at Ashikari-so Himeshara this time.
The room had a calm atmosphere and was very clean. The private open-air onsen in the room was the best, and it helped me relax and relieve the fatigue from my daily life. The meals were delicious, and the staff was kind and attentive, making it a wonderful experience.
The amenities were well-stocked, and having plenty of bath towels available was very convenient. The only downside was that the water flow in the bathroom sink was poor, and when I turned on the water, it started to accumulate. Other than that, it was truly a wonderful place. I would love to visit again.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

We didn't really know what to expect and were very, very pleasantly surprised on every level. The service was outstanding, the staff went out of their way to meet our dietary needs. The room was spacious, comfortable and well appointed and the Onsens - private and public - were great.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

I thoroughly enjoyed the wonderful onsen and delicious meals. This was my first stay at Akebono, but I didn’t use the second floor at all. However, having the bedroom and toilet on different floors was quite inconvenient.

Stayed room

Shunpuso Premium Room for 2 people with Open-Air Onsen (Akebono)

I stayed here for the first time in January this year and was so satisfied with the location, facilities, historic atmosphere, meals, and service. I wanted my family to experience all the wonderful aspects of this ryokan, so I brought them with me for a second stay. Just like the first time, I enjoyed not only the room, meals, and the natural onsen but also the exceptional hospitality and the thoughtful attention given to guests, which made my stay even more enjoyable. My family also loved it, and they were eager to return, which made me very happy as I planned this trip. We are not sure whether our next visit will be with the whole family or just as a couple, but we definitely plan to stay again. I look forward to that and will enjoy the anticipation day by day.
This ryokan, which I consider my favorite, has made my memories even more special. Thank you so much for the wonderful time and heartfelt hospitality. I look forward to seeing everyone again soon.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

We loved the staff and the room and private onsen with our room. They did inform us though that there was no flexibility for gluten free so people allergies or intolerance be aware. They tried to be helpful but said everything had a little bit of soy sauce with gluten in it. We took the risk which left very upset stomachs. That is in us and would’ve been fine if…a big IF…the food was tasty. It was very strong flavors and with taking the risk to have some gluten we hoped it would’ve at least tasted delicious but they are strong strong flavors.

Again the ryokan and onsen are divine and the staff are wonderful. It is a very traditional Japanese ryokan and onsen and for better or worse traditional food with strong flavors and no food accommodation.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Tokiwa)

We loved the stay at Matsuzakaya Honten. From arrival to check-out, the experience could not have been any better. Our Rooms, including an indoor and outdoor bath, were gorgeous and we loved the touches the staff did for our honemoon. The public spaces were great to relax. We liked the mix of traditional and modern interieur. Dinner and breakfast were exceptional and the caring staff, especially Ms Yamagishi and Mr Shovan were kind and welcoming and made the experience one we will not forget. Thank you so much! We would love to visit again in the future.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

Came to this onsen for my partner's birthday and it was an amazing experience. When we arrived, we were greeted warmly and got a surprise bday welcome in our room as well. Service was impeccable, rooms were spotless, food was exceptional and overall, we were highly impressed with our entire stay here.

We booked a room with indoor and outdoor tubs, but didn't realize there was also a separate outdoor private onsen that you could book outside in the main areas. That was a wonderful surprise and added to the whole experience, especially with the hot springs backdropped by the fresh snow.

Highly recommend the stay here and felt we were well looked after the entire time

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

When I was heading to the ryokan from the bus stop, the staff came running to greet me. During my stay, they provided the best service, maintaining the perfect balance of being attentive yet not intrusive. And, of course, the quality of the onsen water, with its natural flowing source, was amazing! I was relieved to find that it hasn’t changed since my last visit. I will definitely visit again. Thank you for everything.

Stayed room

Kakumeikan Superior Twin Room for 2 people

It’s been a while since my last stay, and I’m happy to see that renovations are progressing. The bath has been beautifully renovated, and the room was very comfortable, allowing me to relax fully. The meals were very healthy, and I could feel that the ingredients were carefully chosen. The staff were all warm and kind, making for a pleasant trip. As always, I believe the onsen’s water quality is the best in Hakone. As I get older, I would greatly appreciate it if handrails were added to the onsen in the future.

Stayed room

Kakumeikan Superior Twin Room for 2 people

I was introduced to this place by a friend and visited for the first time. The traditional building, full of history, had been thoughtfully renovated to provide a comfortable atmosphere. The detached room was also wonderful. The meal, made with traditional Japanese ingredients, was very flavorful and delicious. I enjoyed the onsen, including the private onsen, public onsen, and the open-air onsen in the room. Most of all, the heartfelt hospitality from the staff made my birthday a wonderful memory. Next time, I will definitely recommend this place to my friends. Thank you again.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Senshintei)

Our stay at Matsuzakaya Honten was an incredible experience from start to finish. We loved every moment of our stay, but in particular, the room was one of the most beautiful we have ever stayed in and the food was wonderful. The staff deserve a special mention for all their fantastic service and attention to detail including a delicious cake and kind gift for my partner’s birthday. Thank you!

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

The most incredible experience we had in Japan. The service was exceptional, the onsen was outstanding, and the kaiseki meals were out of this world. Shohan provided world class service throughout our stay.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

We had such a great experience. My wife has food allergies and adheres to a vegan diet so eating out especially in Japan can be a challenge but it was such a smooth experience with the staff here and our meals were delicious. Would recommend to anyone!

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

Overall, I was satisfied with everything at this ryokan – the facilities, service, onsen, and meals.

This was my first stay at an onsen ryokan with my 3-month-old infant, and I was very impressed with how thoughtful and attentive the staff were. From the moment we checked in, they offered to let us use the nursing room before check-in, and they had prepared the requested baby bed, bath, bouncer, and diaper disposal bin in the room. They also arranged a private tatami room for our meals and provided toys and bedding for our baby. Although our baby hadn’t started solid foods yet, we were kindly asked at every meal if we needed anything for him.

It was especially wonderful that this ryokan welcomed children, as many ryokans have age restrictions, and we were able to enjoy the hot spring with our child in a relaxed environment.

In addition to the thoughtful care for children, I could feel the high standards of this ryokan in all aspects. The check-in experience, which included delicious wagashi (Japanese sweets) and tea, was a nice touch, and the staff gave a thorough explanation of the facilities and our room. During our stay, there were also several overseas guests, and the staff, including those who spoke foreign languages, handled everything smoothly.

While I don’t drink alcohol, I was surprised by the excellent value of the all-inclusive drinks, which included beer, shochu (Japanese distilled spirit), sake, and red/white wine. The soft drinks available were also varied, including grape and orange juice, hojicha, and a selection of tea bags. There were even Nescafé capsules in the room, which was a nice touch.

The meals, both dinner and breakfast, were delicious. For dinner, the staff kindly explained each dish and its proper way to enjoy it. From the appetizers to the sashimi, meat, rice, and dessert, everything was exquisite. The breakfast was also diverse, and I appreciated the thoughtful touches like keeping the warm tofu hot until the end of the meal.

As for the hot spring, it was just as described in the reviews – a luxurious, flowing onsen with abundant yuno-hana (mineral-rich deposits). The water temperature was not too high (41°C as indicated on the label), but the nature of the water left me feeling warm even after exiting the onsen, and I didn’t need to turn on the heating in the room. It was also great that the private outdoor onsen could be reserved for free, and we were able to enjoy it both at night and in the morning.

The facilities and rooms were well-maintained, preserving the ryokan’s traditional atmosphere while offering modern amenities that made for a comfortable stay. Although we couldn’t use the bar lounge or the room with a hearth and board games due to traveling with a child, these were features I’d love to experience next time.

Given the ryokan’s historical structure, there was a bit of walking between the rooms, public onsen, and private open-air onsen, which may be a concern for families with young children. However, I believe adults would find this part of the experience charming.

In any case, I am very grateful for the meticulous care and wonderful experience we had during our stay. It may have been a bit extravagant for my baby’s first onsen, but I would love to stay here again in the future. While there have been reports about the management, I believe the staff here are wonderful, and I hope they continue to provide fantastic experiences despite any external criticism.

Stayed room

Kakumeikan Superior Twin Room for 2 people

I was very satisfied with the onsen, which had plenty of yuno-hana (mineral-rich deposits). I stayed for two nights, but I was a little disappointed with the last dinner, which was in a private room with a closed window. Perhaps because it was located a bit farther from the main dining area, the timing of the food and drinks was a bit slow. Other than that, it was a satisfying stay. I would love to stay here again.

Stayed room

Kakumeikan Superior Twin Room for 2 people

We were very glad to have chosen Matsuzakaya AND a room with private outdoor onsen.
Service was excellent--pleasant and efficient and food ample and of good quality.

Stayed room

Ashikariso Maisonette Room for 2 people with Open-Air Onsen

My family and I had an amazing stay at Matsuzakaya. Everything was perfect—the atmosphere, the hospitality, the food and especially the onsen. The bed and futon were incredibly comfortable; I slept so well that I wished I could stay one more day! We truly loved every moment and would love to come back again.

Stayed room

Executive Hanare Annex for 4 people with Open-Air Onsen (Gyokoso)

We had a fantastic experience!

Stayed room

Ashikariso Standard Room for 2 people with Shower (Matsukaze)

This was the best ryokan I’ve ever visited!
The hospitality, food, onsen, and room were all filled with surprises, and the level of satisfaction was incredibly high!
For younger people, it might be a bit pricey, but I still believe it’s worth staying here!
Thank you to all the staff!

Stayed room

Kakumeikan Superior Twin Room for 2 people

This was my first stay, and I regret not coming here sooner. Everything was wonderful, and especially the staff's service was divine. I already want to stay here again soon. There were many inbound guests, and everyone seemed to be satisfied. The building is beautiful, so I would be happy if you could offer a tour of the property.

Stayed room

Shunpuso Deluxe Room for 4 people with Open-Air Onsen (Kumoi)

We stayed for one night as a family. Our child was feeling unwell and couldn't eat, but the staff were incredibly considerate, making rice balls for us and changing the meal to congee. It was truly thoughtful of them.
It would be even better if there were a wider variety of drinks included in the all-inclusive package.

Stayed room

Shunpuso Premium Room for 4 people with Open-Air Onsen (Wakamatsu)

This is a historic ryokan, so the age of the building is understandable, but it has been renovated and is comparable to the newest hotels, which is impressive.

The all-inclusive service was excellent, especially during dinner, where the alcohol selection was more than sufficient. I particularly enjoyed the paid Izumibashi and Setoichi sake, which were both delicious. The onsen was truly amazing, and among the 8 out of the 17 Hakone onsen I’ve experienced, this was by far the best. For my next visit, I’d like to try the steam-heated onsen at Owakudani, even though it isn’t from the original source.

The lounge area was spacious and offered various atmospheres, making it a very relaxing place to unwind. Alcohol was available until 10 PM, which was a nice touch. I also noticed that many of the staff were foreign, but their language skills and manners were flawless, which added to the overall positive experience.

However, there were a few areas that could be improved. The large bath was too cold, and I would have liked the open area between the indoors and outdoors to be smaller. During the winter, the steam makes visibility poor, which could be dangerous and lead to heat shock. Additionally, the ventilation fan in the bath was small and high-speed, making it difficult to hear conversations. This detracts from the peaceful onsen experience, so I think a larger, low-speed fan might work better.

I was also a little disappointed to find a large piece of white trash in the bath shortly after check-in at 3 p.m. The next morning, I noticed that the bath towel bin was overflowing after 7 AM These small issues didn’t spoil the experience, but it would be great if they could be addressed.

Another small point was that there was no coffee in the lounge. I assumed there would be coffee available after the alcohol was cleared away, and sure enough, I found it there the next morning. It would be helpful if the staff could mention during check-in that coffee will be available in the morning.

I apologize for the nitpicking, but I wanted to share my thoughts in the hopes that these small improvements could make the experience even better.

While Kinnotake Tonosawa was also great, Matsuzakaya Honten was truly wonderful, and I will definitely return in the future.

Thank you very much.

Stayed room

Kakumeikan Superior Twin Room for 2 people

I visited again after six months, and the onsen is still wonderful. However, I noticed that the amount of yufun (onsen minerals) seems to have decreased compared to before. When I asked the staff, they mentioned that they have been more diligent about cleaning to prevent foreign guests from mistaking it for debris. I felt a bit disappointed about that. The water temperature also felt a little lukewarm, possibly due to winter, but the onsen had great thermal retention, and it was still a lovely experience.

As for the meals, the all-inclusive alcohol and variety of dishes were satisfying, but I felt there could be a standout dish that would make me think, "I want to come to Matsuzakaya just to eat this." While everything was delicious, I felt there could have been more dishes reflecting local ingredients and the season. However, considering the price, I understand it’s unreasonable to ask for too much. The hospitality from the staff had improved significantly compared to six months ago. I will visit again.

Stayed room

Kakumeikan Superior Twin Room for 2 people

We returned from our trip here yesterday and I still feel so relaxed. Our stay was incredible. I saw all the good reviews on other sites and wanted to see if this place lived up to its reputation and it absolutely does.

Our room was perfect. I really wanted a room that had a private onsen when I was looking for Ryokans and this one was spacious with a beautiful view of the moss garden. The beds were very spacious and the tatami area was a lovely place to relax and unwind.

Breakfast and dinner were both included in the price and initially I was surprised that the meals were not served in our room but was served in a restaurant but actually it was an incredible experience in the restaurant as well as there were private dining areas. The meals themselves were delicious. I have no faults. Each one was presented beautifully and tasted incredible.

As it was my birthday, my partner had arranged for a cake and flowers to be delivered after dinner and it was such a lovely surprise and all the staff sung happy birthday. Every member of staff was very helpful, informative and kind. Japanese hospitality is something else.

I would 100% recommend this to anybody looking for a Ryokan experience in Japan, especially if you’re celebrating a special occasion as they will make it extra special for you. It was absolutely worth it.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)

This is my second time staying here. The property is located in a nature-rich area, and the atmosphere of the building is very beautiful. It's my favorite ryokan in Hakone.
The food was delicious, including the additional dishes, and I thoroughly enjoyed it.
The staff was very kind and attentive, and their dedication was evident.
The onsen was, of course, wonderful, and even after checking out, my feet remained warm.
I was very satisfied with everything and was able to relax peacefully in the building, which has a warm wooden ambiance.
I will definitely visit again.

Stayed room

Shiranso Superior Twin Room for 2 people with Indoor Onsen

Me and my husband recently stayed at Matsuzakaya Honten, and had a wonderful experience. The hotel exceeded my expectations in several areas.

The staff was excellent, they were friendly, attentive, and went above and beyond to ensure our stay was enjoyable.

The room we stayed in was very large, clean and very nicely appointed, providing a comfortable and relaxing atmosphere. And the food was out of the world!

The private onzen is super nice and offered a perfect way to unwind after a day of exploring and we used it several times.

Overall, I highly recommend the hotel for anyone looking for a great place to stay!

Stayed room

Kakumeikan Superior Twin Room for 2 people

A wonderful stay! The resort was peaceful and beautiful, and the staff were excellent.

Stayed room

Ashikariso Premium Room for 2 people with Open-Air Onsen (Ashibue)