Best experience you can have to live a perfect and lovely Japanesse staying.

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Premium Room with Hot Spring Open-Air Bath(Tokiwa)

Never in my life I have been lucky enough to visit such beautiful and cosy hotel, so this experience was incredibly pleasant for me and my wife. I thank the hotel team for their endless contribution to the work of the hotel. It was the best vacation ever, thank you very much!

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

This place is an absolute delight! And I'd rather keep it secret.
It's a very nice change after the hustle and bustle of Tokyo.
Thanks to everyone providing the service there!

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

Beautiful property, great kaiseki, and excellent hospitality

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Premium Room with Hot Spring Open-Air Bath(Shiranso)

Gyokoso and Senshintei rooms spatious, recently refubished and providing an excellent private bathing experience. Incredible amenities and complementary beverages. Kind staff. Good quality ceremonial Japanese dinner and breakfast in private dining spaces. Hotel conciergerie needs improving, communication in english is poor and staff struggles to make arrangements for local tourism.

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Exective Family Room with Hot Spring Open-Air Bath(Gyokoso)

From the check-in to the check-out, the hotel staff have been friendly and supportive. The facility is great and we enjoyed everything from the food to the osen. Highly recommended!

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

I chose the room at the very end of the corridor from the front desk. When I arrived, I thought it might be a bit difficult, but by the time I left, going up and down the stairs was no problem. I unintentionally got some exercise, and it was a satisfying combination of onsen and a workout.
The water dispenser in the changing room of the large bath provides hot water, which was very convenient for me since I don't drink cold water.
The meal portions were moderate, just right, and the seasoning was refined.
I was also impressed with the service. Watching the young staff work cheerfully and energetically lifted my spirits as well.

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Standard Room with Shower only (Matsukaze)

This is my third visit.
Thank you for your wonderful hospitality once again. My children were also very satisfied.
I am looking forward to visiting again.

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Deluxe Room with Indoor Hot Spring Bath(Kumoi)

Private onsen
I was a bit disappointed that the bath bucket was a "Kerorin" one.

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Superior Twin /No bathtub No shower (Kakumeikan)

Our stay was very short (one night), but it was very relaxing and the staff took care of all of our needs.

My only request for improvement is on the cuisine. I’ve been to a few ryokans but I felt the food texture on most of the dishes was too “runny”.
Also, we’ve made a request for vegetarian guest, but it seemed the dinner menu for him was vegan.

Overall, I’d come back and enjoy a longer stay.

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Exective Family Room with Hot Spring Open-Air Bath(Senshintei)

My fiancé and I had the most serene stay at Matsuzayaka Honten, and are longing to return here. From the moment we stepped foot into the ryokan to the time we left, we were provided excellent service and hospitality by the staff. We give our special thanks to Genki-san who ensured that our dinner, onsen and other arrangements were met, as well as to Yu-san who gave us a wonderful tour of the 363 year old ryokan. We were thrilled to be given this tour to learn more about the ryokan's history and artefacts, and feel honoured to know that we are guests amongst important Japanese writers, samurais and even members of the imperial family who have stayed here in the past. Despite its long history, the ryokan is well maintained and clean with beautiful zen aesthetics. The onsen experience was simply bliss and we were glad to have booked a private open air onsen at night and in the morning. We hope to come back to Matsuzayaka Honten and stay for more than 1 night on our next visit.

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Superior Twin /No bathtub No shower (Kakumeikan)

We had an amazing experience! Our family ranges from age 15 to 80 and we all felt like we got to experience something unique. The baths are amazing, the food is superlative and the rooms are elegant and cozy. But it is always the staff that makes the difference and I have to say the staff here was welcoming, helpful, patient and kind. Thank you very much!

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Deluxe Room with Indoor Hot Spring Bath(Kumoi)

We really enjoyed our time here. They had beautiful facilities. There were some areas of the Ryokan that smelled a lot like smoke, including our non-smoking room. The "private onsen" was just a a bath that only fit 1 person, but you are able to book a private, large onsen for 150 yen. We loved the food - it was amazing and we left very full! Overall, very wonderful place to stay and we will come back!

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Deluxe Room with Indoor Hot Spring Bath(Kozue)

Our 2 nights we spent at this location were amazing! We had excellent service from Murata and Sato, and everyone there was really friendly. The onsen quality was excellent as well and we would definitely book again!

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Premium Room with Hot Spring Open-Air Bath(Wakamatsu)

Cannot fault it. From the facilities and the onsen to the staff and food. Our only regret; that we couldn't stay longer.

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Superior Twin /No bathtub No shower (Kakumeikan)

Il faut immanquablement venir ici dans ce ryocan pour faire l'expérience du onsen et havre de paix à la japonnaise. On dirait que le temps s'est arrêté dans ce lieu et le personnel est vraiment aimable et aux petits soins. Le dîner était copieux et de haute qualité. Le petit déjeuner également. Nous avons été enchantés de notre séjour. Merci à vous.

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Premium Room with Hot Spring Open-Air Bath(Wakamatsu)

The staff is wonderful, good wonderful, onsen wonderful. Our room overlooked the parking lot, not ideal. The food was great.

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Superior Twin /No bathtub No shower (Kakumeikan)

Our stay at Matsuzakaya Honten was nothing short of extraordinary. The entire place feels like a hidden gem — a peaceful, magical escape from the city, wrapped in nature and tradition.

The meals were absolutely exquisite, showcasing incredible flavors and attention to detail. Each dish was a culinary delight. The onsens were equally amazing — soothing, serene, and the perfect way to unwind.

I also want to sincerely thank the staff for their kindness and care during a very special moment of our trip. While my proposal wasn’t fully understood, the effort and thoughtfulness were incredibly sweet and made the moment all the more memorable.

The comfort, service, and warm hospitality made this one of the most unique and heartwarming experiences we’ve ever had. I wholeheartedly recommend Matsuzakaya Honten to anyone looking for something truly special.

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Premium Room with Hot Spring Open-Air Bath(Akebono)

We stayed in the resort for one night and we booked in advance through the hotel site. The staff was amazing and accommodating for the time of the booking until our final check out. All facilities and experiences were well taken care of. Overall it's an expreicne of a lifetime and the onsen by itself would worth it. However the meals and the room takes the experience to another level. An amazing place to finish your trip in Japan as you unwind from your journey around the country.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

We stayed for one night, but loved it so much we wish it would've been more. The staff was fantastic, the food was terrific, the room was perfect, and the onsen were relaxing.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

From the moment we arrived until the moment we left,our stay was everything we had hoped for. The service was impeccable, and the room and the choice and quality of the baths was an absolute joy to experience. Many thanks. We will come back one day!

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Deluxe Room with Indoor Hot Spring Bath(Kozue)

very good but little problem with towel, I got three bath in wonderful hot spring but last two times the towel is stink

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Superior Twin /No bathtub No shower (Kakumeikan)

From the moment we arrived at the Onsen, we were enveloped in an atmosphere of unparalleled hospitality. The staff were not just friendly; they were genuinely warm and went above and beyond at every opportunity to ensure our comfort and enjoyment. Their attention to detail truly elevated our stay to a "next level" customer experience.

Our room was a haven of tranquility, culminating in the absolute luxury of a private onsen bath. Soaking in the mineral-rich waters in complete privacy after a day of exploring was pure bliss. The entire hotel exuded a sense of calm and refinement, making it the perfect escape.

One minor note for future guests, particularly those staying on the basement floor: while our experience was overwhelmingly positive, we could occasionally hear the footsteps and more energetic movements of guests in the rooms above. This was especially noticeable when they were walking heavily. It didn't significantly detract from our overall enjoyment, but light sleepers in basement rooms might want to bring earplugs just in case.

Despite this small caveat, the Onsen isn't just a place to stay; it's an experience in exceptional service and serene relaxation. We left feeling completely rejuvenated and already dreaming of our return.

Highly recommended!

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Premium Room with Hot Spring Open-Air Bath (Ashibue)

Stayed here for two nights and it was absolutely fantastic. Staff attended to any and all needs, and were incredibly friendly throughout the visit. Bus from Odawara readily available and easily accessible. Private onsen was very nice and also readily available. Dinner's and breakfasts were highlights of the trip - traditional and delicious. We will absolutely be coming back.

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Standard Twin with Hot Spring Indoor Bath (Tamakazura)

What a great stay in this ryokan. We loved every minute of it and it was one of the highlights in our 4 weeks stay in Japan. The staff was amazing en really helpfull. The private onsen was a dream and the food was amazing! I will never forget this experience.

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Deluxe Room with Indoor Hot Spring Bath(Kozue)

I stayed at Ashikari-so Himeshara this time.
The room had a calm atmosphere and was very clean. The private open-air onsen in the room was the best, and it helped me relax and relieve the fatigue from my daily life. The meals were delicious, and the staff was kind and attentive, making it a wonderful experience.
The amenities were well-stocked, and having plenty of bath towels available was very convenient. The only downside was that the water flow in the bathroom sink was poor, and when I turned on the water, it started to accumulate. Other than that, it was truly a wonderful place. I would love to visit again.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

We didn't really know what to expect and were very, very pleasantly surprised on every level. The service was outstanding, the staff went out of their way to meet our dietary needs. The room was spacious, comfortable and well appointed and the Onsens - private and public - were great.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

I thoroughly enjoyed the wonderful onsen and delicious meals. This was my first stay at Akebono, but I didn’t use the second floor at all. However, having the bedroom and toilet on different floors was quite inconvenient.

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Premium Room with Hot Spring Open-Air Bath(Akebono)

I stayed here for the first time in January this year and was so satisfied with the location, facilities, historic atmosphere, meals, and service. I wanted my family to experience all the wonderful aspects of this ryokan, so I brought them with me for a second stay. Just like the first time, I enjoyed not only the room, meals, and the natural onsen but also the exceptional hospitality and the thoughtful attention given to guests, which made my stay even more enjoyable. My family also loved it, and they were eager to return, which made me very happy as I planned this trip. We are not sure whether our next visit will be with the whole family or just as a couple, but we definitely plan to stay again. I look forward to that and will enjoy the anticipation day by day.
This ryokan, which I consider my favorite, has made my memories even more special. Thank you so much for the wonderful time and heartfelt hospitality. I look forward to seeing everyone again soon.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

We loved the staff and the room and private onsen with our room. They did inform us though that there was no flexibility for gluten free so people allergies or intolerance be aware. They tried to be helpful but said everything had a little bit of soy sauce with gluten in it. We took the risk which left very upset stomachs. That is in us and would’ve been fine if…a big IF…the food was tasty. It was very strong flavors and with taking the risk to have some gluten we hoped it would’ve at least tasted delicious but they are strong strong flavors.

Again the ryokan and onsen are divine and the staff are wonderful. It is a very traditional Japanese ryokan and onsen and for better or worse traditional food with strong flavors and no food accommodation.

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Premium Room with Hot Spring Open-Air Bath(Tokiwa)

We loved the stay at Matsuzakaya Honten. From arrival to check-out, the experience could not have been any better. Our Rooms, including an indoor and outdoor bath, were gorgeous and we loved the touches the staff did for our honemoon. The public spaces were great to relax. We liked the mix of traditional and modern interieur. Dinner and breakfast were exceptional and the caring staff, especially Ms Yamagishi and Mr Shovan were kind and welcoming and made the experience one we will not forget. Thank you so much! We would love to visit again in the future.

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Exective Family Room with Hot Spring Open-Air Bath(Senshintei)

Came to this onsen for my partner's birthday and it was an amazing experience. When we arrived, we were greeted warmly and got a surprise bday welcome in our room as well. Service was impeccable, rooms were spotless, food was exceptional and overall, we were highly impressed with our entire stay here.

We booked a room with indoor and outdoor tubs, but didn't realize there was also a separate outdoor private onsen that you could book outside in the main areas. That was a wonderful surprise and added to the whole experience, especially with the hot springs backdropped by the fresh snow.

Highly recommend the stay here and felt we were well looked after the entire time

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Exective Family Room with Hot Spring Open-Air Bath(Gyokoso)

When I was heading to the ryokan from the bus stop, the staff came running to greet me. During my stay, they provided the best service, maintaining the perfect balance of being attentive yet not intrusive. And, of course, the quality of the onsen water, with its natural flowing source, was amazing! I was relieved to find that it hasn’t changed since my last visit. I will definitely visit again. Thank you for everything.

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Superior Twin /No bathtub No shower (Kakumeikan)

It’s been a while since my last stay, and I’m happy to see that renovations are progressing. The bath has been beautifully renovated, and the room was very comfortable, allowing me to relax fully. The meals were very healthy, and I could feel that the ingredients were carefully chosen. The staff were all warm and kind, making for a pleasant trip. As always, I believe the onsen’s water quality is the best in Hakone. As I get older, I would greatly appreciate it if handrails were added to the onsen in the future.

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Superior Twin /No bathtub No shower (Kakumeikan)

I was introduced to this place by a friend and visited for the first time. The traditional building, full of history, had been thoughtfully renovated to provide a comfortable atmosphere. The detached room was also wonderful. The meal, made with traditional Japanese ingredients, was very flavorful and delicious. I enjoyed the onsen, including the private onsen, public onsen, and the open-air onsen in the room. Most of all, the heartfelt hospitality from the staff made my birthday a wonderful memory. Next time, I will definitely recommend this place to my friends. Thank you again.

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Exective Family Room with Hot Spring Open-Air Bath(Senshintei)

Our stay at Matsuzakaya Honten was an incredible experience from start to finish. We loved every moment of our stay, but in particular, the room was one of the most beautiful we have ever stayed in and the food was wonderful. The staff deserve a special mention for all their fantastic service and attention to detail including a delicious cake and kind gift for my partner’s birthday. Thank you!

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

The most incredible experience we had in Japan. The service was exceptional, the onsen was outstanding, and the kaiseki meals were out of this world. Shohan provided world class service throughout our stay.

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Exective Family Room with Hot Spring Open-Air Bath(Gyokoso)

We had such a great experience. My wife has food allergies and adheres to a vegan diet so eating out especially in Japan can be a challenge but it was such a smooth experience with the staff here and our meals were delicious. Would recommend to anyone!

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

Overall, I was satisfied with everything at this ryokan – the facilities, service, onsen, and meals.

This was my first stay at an onsen ryokan with my 3-month-old infant, and I was very impressed with how thoughtful and attentive the staff were. From the moment we checked in, they offered to let us use the nursing room before check-in, and they had prepared the requested baby bed, bath, bouncer, and diaper disposal bin in the room. They also arranged a private tatami room for our meals and provided toys and bedding for our baby. Although our baby hadn’t started solid foods yet, we were kindly asked at every meal if we needed anything for him.

It was especially wonderful that this ryokan welcomed children, as many ryokans have age restrictions, and we were able to enjoy the hot spring with our child in a relaxed environment.

In addition to the thoughtful care for children, I could feel the high standards of this ryokan in all aspects. The check-in experience, which included delicious wagashi (Japanese sweets) and tea, was a nice touch, and the staff gave a thorough explanation of the facilities and our room. During our stay, there were also several overseas guests, and the staff, including those who spoke foreign languages, handled everything smoothly.

While I don’t drink alcohol, I was surprised by the excellent value of the all-inclusive drinks, which included beer, shochu (Japanese distilled spirit), sake, and red/white wine. The soft drinks available were also varied, including grape and orange juice, hojicha, and a selection of tea bags. There were even Nescafé capsules in the room, which was a nice touch.

The meals, both dinner and breakfast, were delicious. For dinner, the staff kindly explained each dish and its proper way to enjoy it. From the appetizers to the sashimi, meat, rice, and dessert, everything was exquisite. The breakfast was also diverse, and I appreciated the thoughtful touches like keeping the warm tofu hot until the end of the meal.

As for the hot spring, it was just as described in the reviews – a luxurious, flowing onsen with abundant yuno-hana (mineral-rich deposits). The water temperature was not too high (41°C as indicated on the label), but the nature of the water left me feeling warm even after exiting the onsen, and I didn’t need to turn on the heating in the room. It was also great that the private outdoor onsen could be reserved for free, and we were able to enjoy it both at night and in the morning.

The facilities and rooms were well-maintained, preserving the ryokan’s traditional atmosphere while offering modern amenities that made for a comfortable stay. Although we couldn’t use the bar lounge or the room with a hearth and board games due to traveling with a child, these were features I’d love to experience next time.

Given the ryokan’s historical structure, there was a bit of walking between the rooms, public onsen, and private open-air onsen, which may be a concern for families with young children. However, I believe adults would find this part of the experience charming.

In any case, I am very grateful for the meticulous care and wonderful experience we had during our stay. It may have been a bit extravagant for my baby’s first onsen, but I would love to stay here again in the future. While there have been reports about the management, I believe the staff here are wonderful, and I hope they continue to provide fantastic experiences despite any external criticism.

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Superior Twin /No bathtub No shower (Kakumeikan)

I was very satisfied with the onsen, which had plenty of yuno-hana (mineral-rich deposits). I stayed for two nights, but I was a little disappointed with the last dinner, which was in a private room with a closed window. Perhaps because it was located a bit farther from the main dining area, the timing of the food and drinks was a bit slow. Other than that, it was a satisfying stay. I would love to stay here again.

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Superior Twin /No bathtub No shower (Kakumeikan)

We were very glad to have chosen Matsuzakaya AND a room with private outdoor onsen.
Service was excellent--pleasant and efficient and food ample and of good quality.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

My family and I had an amazing stay at Matsuzakaya. Everything was perfect—the atmosphere, the hospitality, the food and especially the onsen. The bed and futon were incredibly comfortable; I slept so well that I wished I could stay one more day! We truly loved every moment and would love to come back again.

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Exective Family Room with Hot Spring Open-Air Bath(Gyokoso)

We had a fantastic experience!

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Standard Room with Shower only (Matsukaze)

This was the best ryokan I’ve ever visited!
The hospitality, food, onsen, and room were all filled with surprises, and the level of satisfaction was incredibly high!
For younger people, it might be a bit pricey, but I still believe it’s worth staying here!
Thank you to all the staff!

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Superior Twin /No bathtub No shower (Kakumeikan)

This was my first stay, and I regret not coming here sooner. Everything was wonderful, and especially the staff's service was divine. I already want to stay here again soon. There were many inbound guests, and everyone seemed to be satisfied. The building is beautiful, so I would be happy if you could offer a tour of the property.

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Deluxe Room with Indoor Hot Spring Bath(Kumoi)

We stayed for one night as a family. Our child was feeling unwell and couldn't eat, but the staff were incredibly considerate, making rice balls for us and changing the meal to congee. It was truly thoughtful of them.
It would be even better if there were a wider variety of drinks included in the all-inclusive package.

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Premium Room with Hot Spring Open-Air Bath(Wakamatsu)

This is a historic ryokan, so the age of the building is understandable, but it has been renovated and is comparable to the newest hotels, which is impressive.

The all-inclusive service was excellent, especially during dinner, where the alcohol selection was more than sufficient. I particularly enjoyed the paid Izumibashi and Setoichi sake, which were both delicious. The onsen was truly amazing, and among the 8 out of the 17 Hakone onsen I’ve experienced, this was by far the best. For my next visit, I’d like to try the steam-heated onsen at Owakudani, even though it isn’t from the original source.

The lounge area was spacious and offered various atmospheres, making it a very relaxing place to unwind. Alcohol was available until 10 PM, which was a nice touch. I also noticed that many of the staff were foreign, but their language skills and manners were flawless, which added to the overall positive experience.

However, there were a few areas that could be improved. The large bath was too cold, and I would have liked the open area between the indoors and outdoors to be smaller. During the winter, the steam makes visibility poor, which could be dangerous and lead to heat shock. Additionally, the ventilation fan in the bath was small and high-speed, making it difficult to hear conversations. This detracts from the peaceful onsen experience, so I think a larger, low-speed fan might work better.

I was also a little disappointed to find a large piece of white trash in the bath shortly after check-in at 3 p.m. The next morning, I noticed that the bath towel bin was overflowing after 7 AM These small issues didn’t spoil the experience, but it would be great if they could be addressed.

Another small point was that there was no coffee in the lounge. I assumed there would be coffee available after the alcohol was cleared away, and sure enough, I found it there the next morning. It would be helpful if the staff could mention during check-in that coffee will be available in the morning.

I apologize for the nitpicking, but I wanted to share my thoughts in the hopes that these small improvements could make the experience even better.

While Kinnotake Tonosawa was also great, Matsuzakaya Honten was truly wonderful, and I will definitely return in the future.

Thank you very much.

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Superior Twin /No bathtub No shower (Kakumeikan)

I visited again after six months, and the onsen is still wonderful. However, I noticed that the amount of yufun (onsen minerals) seems to have decreased compared to before. When I asked the staff, they mentioned that they have been more diligent about cleaning to prevent foreign guests from mistaking it for debris. I felt a bit disappointed about that. The water temperature also felt a little lukewarm, possibly due to winter, but the onsen had great thermal retention, and it was still a lovely experience.

As for the meals, the all-inclusive alcohol and variety of dishes were satisfying, but I felt there could be a standout dish that would make me think, "I want to come to Matsuzakaya just to eat this." While everything was delicious, I felt there could have been more dishes reflecting local ingredients and the season. However, considering the price, I understand it’s unreasonable to ask for too much. The hospitality from the staff had improved significantly compared to six months ago. I will visit again.

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Superior Twin /No bathtub No shower (Kakumeikan)

We returned from our trip here yesterday and I still feel so relaxed. Our stay was incredible. I saw all the good reviews on other sites and wanted to see if this place lived up to its reputation and it absolutely does.

Our room was perfect. I really wanted a room that had a private onsen when I was looking for Ryokans and this one was spacious with a beautiful view of the moss garden. The beds were very spacious and the tatami area was a lovely place to relax and unwind.

Breakfast and dinner were both included in the price and initially I was surprised that the meals were not served in our room but was served in a restaurant but actually it was an incredible experience in the restaurant as well as there were private dining areas. The meals themselves were delicious. I have no faults. Each one was presented beautifully and tasted incredible.

As it was my birthday, my partner had arranged for a cake and flowers to be delivered after dinner and it was such a lovely surprise and all the staff sung happy birthday. Every member of staff was very helpful, informative and kind. Japanese hospitality is something else.

I would 100% recommend this to anybody looking for a Ryokan experience in Japan, especially if you’re celebrating a special occasion as they will make it extra special for you. It was absolutely worth it.

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Premium Room with Hot Spring Open-Air Bath (Ashibue)

This is my second time staying here. The property is located in a nature-rich area, and the atmosphere of the building is very beautiful. It's my favorite ryokan in Hakone.
The food was delicious, including the additional dishes, and I thoroughly enjoyed it.
The staff was very kind and attentive, and their dedication was evident.
The onsen was, of course, wonderful, and even after checking out, my feet remained warm.
I was very satisfied with everything and was able to relax peacefully in the building, which has a warm wooden ambiance.
I will definitely visit again.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

Me and my husband recently stayed at Matsuzakaya Honten, and had a wonderful experience. The hotel exceeded my expectations in several areas.

The staff was excellent, they were friendly, attentive, and went above and beyond to ensure our stay was enjoyable.

The room we stayed in was very large, clean and very nicely appointed, providing a comfortable and relaxing atmosphere. And the food was out of the world!

The private onzen is super nice and offered a perfect way to unwind after a day of exploring and we used it several times.

Overall, I highly recommend the hotel for anyone looking for a great place to stay!

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Superior Twin /No bathtub No shower (Kakumeikan)

A wonderful stay! The resort was peaceful and beautiful, and the staff were excellent.

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Premium Room with Hot Spring Open-Air Bath (Ashibue)

Thank you for your wonderful service.
It was surprisingly a ryokan that gave me a sense of the Meiji era.
The room was very comfortable, and I was able to relax with the kotatsu. The private open-air onsen was also amazing.
One thing I noticed was that the light above the washbasin was directed upwards, so it was a bit inconvenient when applying makeup.

I would definitely love to stay again in the future.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

The onsen was amazing! It was the best onsen I’ve ever been to!
The facilities were satisfying, the room was comfortable, and the lobby on the first floor was also pleasant.
However, due to the structure of the old building, it’s understandable, but there are always stairs when going to the bath, dining, or the room, which may be difficult for elderly guests.
The corridor to the large bath is also really cold in the winter. The private bath requires going outside and walking about 20 meters, which could be tough in snow or rain.
As for the meals, based on reviews, I had high expectations, but the quality was lower than expected. I would rate it as below average. I didn’t feel creativity or innovation in the dishes, and the taste wasn’t great. The breakfast was similar.
As for the staff, there were many Asian staff members, but they were all kind and provided polite service.

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Superior Twin /No bathtub No shower (Kakumeikan)

Spending a day at this historic and magnificent ryokan was truly wonderful. The onsen water and kaiseki meal were both amazing. I will definitely come back again.

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Standard Room with Shower only (Matsukaze)

I have been using this place whenever possible for the past 30 years. Perhaps due to the eruption in Hakone, I feel that the onsen water has slightly changed, but it is still a beautiful emerald green onsen. I will definitely use it again.

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Superior Twin /No bathtub No shower (Kakumeikan)

The staff are very friendly and the hotel's decoration is elegant and fabulous, the hot spring is very comfortable, and my family had a great day here.

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Deluxe Room with Indoor Hot Spring Bath(Kumoi)

I may have had a little too much to drink. The staff were all very welcoming. If I have the chance, I would love to visit again.

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Premium Room with Hot Spring Open-Air Bath(Tokiwa)

My husband was looking for a traditional, historic ryokan, while I was hoping for a ryokan with great onsen. As food lovers, we also had high expectations for the quality of the meals. Since we were paying a reasonable amount, we also expected great service.

Matsuzakaya Honten exceeded all of our expectations. The dinner was absolutely delicious, and we were very satisfied. The onsen were wonderful, and the cleanliness and overall atmosphere of the space made it very pleasant.

We will definitely visit again.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

I stayed here for one night over the weekend. The facility, with its nostalgic atmosphere, has a wonderful onsen with great water quality, delicious meals served in perfect portions with thoughtful presentation, and calm and composed service during check-in/check-out and meal service.
The snowfall early the day after my stay added to the charm, and I was able to relax and forget the stresses of daily life.
Due to snow causing disruptions to transportation, I requested a late check-out and was able to relax in the lounge until the taxi arrived. It became a lovely memory.
However, there was one point of concern regarding the private onsen. Used towels, presumably left by the previous guest, were left on the washbasin, and there were no towels provided for us. When I called to request fresh towels, they were handed to me by knocking on the door while I was in the onsen, which I found quite disruptive. This raised doubts about whether proper management was in place.
Aside from this, everything else was really good, and it was a wonderful stay. If this issue is addressed, I would definitely love to return.

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Standard Twin with Hot Spring Indoor Bath (Tamakazura)

It was fun yesterday, thank you.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

The room was a spacious Japanese-Western style room with an indoor onsen. Although the indoor onsen is small due to its setting outside with a roof, it provides a sense of openness.
Since the temperature is adjusted manually, the water might be lukewarm when you first enter the room, so I recommend running the source water to adjust it.
The onsen is amazing. Silver accessories will change color to a reddish-brown, but the color will return, so there’s no need to worry. You can really feel the power of sulfur. It’s an onsen that soaks deep into your body.
There are about six private open-air onsen available for free. You can reserve them at the front desk, and you can use them as many times as you want. This is impressive. Also, the room extension for check-out is reasonably priced at 3,300 yen per room to extend from 11:00 AM to 12:00 PM.
I will definitely stay here again next time. All the staff are bright and cheerful! I believe this shows the liveliness of the place.
Thank you very much.

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Deluxe Room with Indoor Hot Spring Bath(Kozue)

I wish there had been tissues at the dining table. Dinner was satisfying, but the miso soup and dried horse mackerel at breakfast were a bit cold. Also, there was no bell or call system, so I had trouble asking for a refill of rice or drinks at the right time, which was disappointing.
I had read on the website that hot milk would be available in the lounge, but it wasn’t there during my stay. I drink coffee with milk every day, so the cold milk made my coffee cold.
Although there were stairs, I think it would be great if there were coffee or juice available in the room with a lid on the paper cup. While there is a drink service in the room, the soft drink selection is different. It was a bit chilly in the lounge, so I preferred coffee, but it took some time to prepare.
Even in a room without a bath, there were bath towels, but I think it would be nice to have a change of hand towels for a more comfortable stay, especially considering the current pandemic.
The staff is well-trained, and I had a pleasant stay. I was particularly impressed with the foreign male staff member who spoke excellent Japanese. He was very reliable at the front desk, and I thought he was a wonderful staff member.
If the opportunity arises, I would like to visit again.

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Superior Twin /No bathtub No shower (Kakumeikan)

Since my birthday was near, I received warm hospitality from all the staff.
I was able to relax and heal from my daily fatigue in the bath, refresh my body with the meal, and spend peaceful time.
On the way home, we talked about "When should we come again?"
Thank you so much for everything.

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Standard Twin with Hot Spring Indoor Bath (Tamakazura)

I was looking forward to my stay, combining my first visit to Hakone Shrine for New Year's and enjoying onsen and meals.
This time, I decided to stay for multiple nights to relax and take my time.
Thanks to that, I was able to enjoy a leisurely time, and I am very satisfied.
I believe it is because your ryokan and the staff made it possible with their thoughtful care.
Thank you very much for this time. I would love to visit again.

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Exective Family Room with Hot Spring Open-Air Bath(Senshintei)

Best place I ever stay

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

I always spend a relaxed and peaceful time here.
I get away from my daily work, soak in the hot springs, and enjoy the meals.
I enjoy blissful moments, doing nothing but relaxing, watching TV, listening to music, or reading a book.

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Premium Room with Hot Spring Open-Air Bath(Shiranso)

After watching the Ekiden, we stayed at the hotel. The bath was very comfortable, and the private open-air onsen was also very pleasant. The water quality was great, leaving my skin smooth. The food was delicious as well.

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Premium Room with Hot Spring Open-Air Bath(Wakamatsu)

This was our first Ryokan experience in Japan and we couldn't have picked a better place. We absolutely loved everything about it here! So much history and character, it felt like stepping back in time, but with the right amount of modern comforts. Our room (we had Fujitsubo ) was charming, and the garden outside was stunning. We had a private onsen, which was lovely. Everyone here was warm and welcoming, and both breakfast and dinner were some of the best and most memorable meals we had in Japan. Our only regret was not staying longer!

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Premium Room with Hot Spring Open-Air Bath(Shiranso)

The hospitality team at Matsuzakaya Honten has done an amazing job, I wished we stayed more than just one night. The awesomeness is evident throughout the experience starting from starting the extensive amount of information on the website to the final checkout. Many resorts do a bad job of sharing "how to get there". The team here was proactive and shared options across various price levels to ensure ease. We ended up with the bus due to time, which was affordable at 1150 yen per adult. vs 80K yen for a private car from Odawara station (2hr direct from Osaka via Shinkansen, 30min direct from Tokyo). Both are around 45m-1hr depending on traffic conditions. The resort is located just 15mins taxi away from Lake Ashi, which has a few attractions worth visiting, especially if you arrive before the 3pm checkin.

Once you get there, you can expect a very warm welcome from the staff. Followed by a great tour of this 300-year-old onsen. Despite the age, the facilities and amenities are on par with what you would expect at this price range. I enjoyed the history + the modernization combo a lot.

We had the Premium Room with Hot Spring Open-Air Bath (Shiranso) for 3 adults and one 5 year old, and it was very roomy. The kinder loved the Kotatsu Table with heater and blanket and the general vibes. Lots of great picture opportunities. The open-air bath was super nice too, perfect for those with tattoos who can't partake in the public bath. But you can also reserve a private onsen, which I also recommend.

Dinner and breakfast was equally delicious. Unfortunately for us, half the party went a little too hard on the free alcohol and slept through most of dinner... but from what I've been told, the food was very authentic and delicious especially if you like kaiseki.

The only thing I would change about our trip is I wished we stayed for a bit longer.

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Premium Room with Hot Spring Open-Air Bath(Shiranso)

The dinner and breakfast is good, we were served by a nice hotel staff and the food tastes good.
The room is clean.
The hot spring is perfect, I feel the difference on the treat to my skin.
And thanks for delivering my iPhone charger.

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Premium Room with Hot Spring Open-Air Bath (Ashibue)

It’s rare to find a place that excels in all three aspects: the quality of the onsen, the food, and the level of service, but Matsuzakaya Hoten is perfect! The atmosphere of the ryokan is also wonderful. Considering the quality, it’s very reasonable. I’ve visited many places in search of a regular stay, and it looks like I’ve found the one here. A fantastic ryokan that makes you feel the tradition and history!

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Superior Twin /No bathtub No shower (Kakumeikan)

We love the hotel, the room, the private onsen, the food and especially the service! Three member of the staff made our stay especially memorable! First of all I would like to mention Shovan who with a lot of patience explained us our dinner menu and provided us with a great service. The second person that needs to be highlighted is Lihn. She reacted promptly to our requests and made sure that we would feel comfortable during the stay! Also we would like to mention Yu who was very kind!

We were surprised by the small details and the overall experience. We will definitely one back!

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Superior Twin /No bathtub No shower (Kakumeikan)

The focus of a trip can vary depending on the moment—whether it's sightseeing or something else. This time, we decided to make the accommodation the main highlight, and it turned out to be a highly satisfying journey. From the service to the facilities, every aspect was filled with hospitality, leaving us with only wonderful memories. Although most of the staff were young, it was clear that they had honed their skills and were dedicated to providing the best experience for guests. The food and hot springs were also absolutely satisfying. I would love to visit again regularly for a retreat.

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Superior Twin /No bathtub No shower (Kakumeikan)

This Ryokan is very friendly and calm. I recommend if you want to have a typical onsen and eat kaiseki with incredible
Taste. Also the staff is very kind.

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Premium Room with Hot Spring Open-Air Bath(Wakamatsu)

I am truly grateful for a wonderful stay. The quality of the onsen was great, and the smiles and kindness of the staff were very warm. I left feeling completely satisfied. Thank you very much. I am looking forward to returning when it gets warmer. Wishing everyone good health and a happy new year."

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Superior Twin /No bathtub No shower (Kakumeikan)

The room's onsen was amazing.
We both enjoyed it seven times.
The quality of the onsen was truly wonderful, and it felt like such a luxury to have a source-flowing onsen.
We’ve already talked about returning for another special occasion.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

This was my first stay, and I was very satisfied with the hot spring quality, enjoying the bath flowers as well. The staff, mostly young, were very friendly and provided excellent service.
Since I checked out just before the checkout time, I could hear the cleaning starting in other rooms, but I expected some noise due to the wooden structure, so it was not an issue for me. (The noise was not noticeable at night.)
I would love to visit again.

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Superior Twin /No bathtub No shower (Kakumeikan)

The dinner was even more delicious than usual.
Previously, there was a layout guide in the room showing the layout of the hotel by building name, which was very helpful. Additionally, I think it would be safer to add handrails, including in the open-air onsen, at the large onsen area.

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Standard Room with Shower only (Matsukaze)

This was my second stay. The young staff are always energetic and friendly. I was touched to see the same person who helped me during my previous visit take care of us again. As always, the hot spring water with onsen flowers left my skin smooth, and I enjoyed a relaxing experience in the kotatsu, fully immersed in a unique Japanese cultural experience.
One suggestion: it would be helpful to have a bell or buzzer during meals. This would allow guests to smoothly request drinks in the evening or refills at breakfast without having to wait.
I look forward to visiting again during the autumn leaves season.

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Superior Twin /No bathtub No shower (Kakumeikan)

Matsuzakaya Honten was a wonderful experience from start to finish for a mini celebration. We were kindly greeted upon arrival with hot tea, snacks, and a warm smile. Onsens were incredibly relaxing. Food was fantastic. Would love to visit again in the future!

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

I chose this ryokan as a birthday present for my boyfriend. From check-in to check-out, everything was just perfect. The room, onsen , and food were all amazing, but what stood out the most was the outstanding hospitality from the staff. I hadn’t specifically mentioned that it was his birthday, but after casually mentioning it during dinner, they surprised us with a birthday plate and even gave us a gift! Also, it seemed like the staff had shared the news with others, as we were greeted with "Happy Birthday" every time we passed by the hallways. My boyfriend was truly happy. I’m so glad we chose this ryokan. We will definitely come back again. Thank you so much!

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Premium Room with Hot Spring Open-Air Bath(Shiranso)

I was moved to see that Matsuzakaya Honten and Tokoan, depicted in Hiroshige Ando's ukiyo-e, are still in the same location.
The natural onsen water is amazing. I feel revived. I’ve never seen such beautiful bath flowers before. My skin feels great, and I can really feel the benefits.
The lounge is spacious, elegant, and offers a relaxed atmosphere. I enjoyed free tea, coffee, wine, and draft beer with friends at one of the many tables.

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Standard Room with Shower only (Matsukaze)

This is our second stay, following our visit in July. The staff remembered my wife and me, and we were greeted with even warmer, more open smiles this time. The service felt more friendly and heartfelt, in a very good way.
Both dinner and breakfast were delicious, providing just the right amount of satisfaction. We had enjoyable conversations with the staff, and the overseas staff gave detailed explanations of the dishes in Japanese with a smile. Their sincere effort brought a tear to my eye.
The hot springs were wonderful, with a subtle sulfur scent and bath flowers in the water, which reflected the high quality of the spring.
The fresh flowers placed throughout the hotel were beautiful and elegant, adding to the overall soothing atmosphere, which truly matched the essence of Matsuzakaya Honten.
It was a perfect stay! We made a reservation for next May at checkout. Looking forward to it! See you next May!!

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

I visited with a long-time friend to create memories, and it turned out to be a very special day.
The staff were kind, and the facilities were excellent. There were several private baths, and it was easy to make reservations with plenty of availability. Both dinner and breakfast were light and delicious. We also thoroughly enjoyed a special jazz performance held in the evening.

The hot spring water had a slight sulfur smell, but my skin became very soft after the bath.

I was impressed with every aspect of my stay. I would love to visit again when I come to Hakone next time. Thank you so much to all the staff who treated us kindly!

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Superior Twin /No bathtub No shower (Kakumeikan)

全体的に非常に満足しており、中国語のサービス能力に欠けており、食事が美味しくないということはないのですが、ただ品ぞろえがあまりにも限られており、一部のお客様は生臭い味を受け入れられません。食事の中には生臭い味がやや濃いものが多く、実際には魚単品の食事スタイルの上で、1から2種類の食事を選ぶことができます。そうすれば、食べ物を無駄にしないだけでなく、お客様のニーズを満たすこともできます。あくまでも個人的なアドバイスです

Stayed room

Superior Twin /No bathtub No shower (Kakumeikan)

We loved our stay at Matsuzakaya Honten. The overall experience was top-notch. The room was very comfortable with a view and relaxing private onsen. The inn itself was beautifully designed with great amenities and common areas for relaxation. The service was excellent and the food was delicious. We highly appreciated how accommodating the staff were for a dietary restriction/allergy. Thank you very much and we hope to be back someday!

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Premium Room with Hot Spring Open-Air Bath(Shiranso)

My wife and I planned a hot spring trip for our wedding anniversary, and we had the pleasure of staying here.
From check-in, we received thorough explanations and enjoyed relaxing in the large public bath, private baths, and lounge with a beer and sake after our bath.
The quality of the hot spring water was incredibly smooth, and my wife was delighted with how soft her skin felt.
We are looking forward to staying again on our next hot spring trip.

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Superior Twin /No bathtub No shower (Kakumeikan)

The onsen and the room we stayed in were especially great.
The staff were all very kind.
If I had to mention something, I did notice some dust on the humidifier we borrowed.
The hot spring was wonderful, and the room was a corner room, which was very comfortable. I definitely want to stay again.
Thank you very much!

Stayed room

Premium Room with Hot Spring Open-Air Bath(Tokiwa)

Since the moment you enter to place yo feel the difference with other places where you have spent the night.
The staff welcomes you as if you were royalty, they invite you to sit on the waiting saloon while they handle the check in for you, they will escort you to your room while explaining the historical artifacts and amenities of the place; you then enter your room and your luggage is already there (we sent them via Yamato)
The food is amazing, both dinner and breakfast, it's an experience you must have at least once in your life, they explain each dish the moment they bring it to you.
The baths are so worth it, we reserved the private bath for an hour, it was amazing; it was cold that night, around 7C, but the water was 40C, murky, smelly but so relaxing. Next morning we used the bath in our room, similar experience with different aesthetics.
The place is old, so they have artifacts from older eras, like a mirror belonging to an empress or something.

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Premium Room with Hot Spring Open-Air Bath(Shiranso)

We have stayed one night with my wife in a room with private onsen.
We have been in many premium/boutique hotel in the past, but this experience was probably in the top three !
The hotel is beautiful, very authentic but also modern and sparkling clean.
Rooms are huge, well decorated and confortable.
Food was probably michelin star quality and huge portions.
I wish he wad stayed one more night
Thank you everyone for this magical stay

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Premium Room with Hot Spring Open-Air Bath(Wakamatsu)

We stayed 2 nights and loved the Matsuzakaya. The staff were gracious and lovely, the rooms were bigger and more inviting than we imagined and the onsite onsen, especially the private baths, were particularly welcome. The evening keiseki meals were remarkable and the servers were engaging as they explained each of the many courses the meals entailed. Greet place to reinvigorate while sampling traditional Japanese hospitality and etiquette.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

we had a lovely one-night stay (too short... I'd recommend at least two nights). everything was great! we did pre-order some meal "add-ons" which was the only thing that was a bit off, as they really more than doubled the amount of food we were presented with (just too much food to eat). in reality, they should've been meal options, rather than "add-ons."

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Premium Room with Hot Spring Open-Air Bath(Akebono)

I had the privilege of staying at a historic ryokan I had long admired, and it exceeded my expectations in every way. The hot spring water was unique and powerful, and the comfortable temperature left me with a perfect sense of relaxation. The facilities maintained a traditional atmosphere while being impeccably clean and very comfortable, which I really appreciated. I also noticed that the ryokan preserved certain slightly inconvenient elements to maintain its historical value, which I felt was a nice touch and reflected the attention to detail of a long-established inn. The meals were gentle on the palate, healthy, and reflected the chefs' thoughtful care for the guests. The staff were all incredibly kind, and their strong desire to meet our needs was clearly evident. I was especially moved when, despite the busy time, they personally brought ice to our room and rearranged our breakfast seating to a spot with a view of the autumn leaves.

That said, while I was deeply moved by my stay, I refrained from giving a perfect score for the service and hospitality. This is mainly due to an issue I encountered with the online reservation form. Even though the course was non-refundable and listed as a "pay-at-hotel" option, I found it somewhat uncomfortable that I had to submit almost all of my credit card information (excluding the PIN). I understand this may be a measure related to inbound tourism, but sharing credit card details, including the security code, can be uncomfortable for some people. I trust that your guest information management is secure, as stated in your terms, but personally, I feel this way about any institution asking for such details. I hope you will consider this as constructive feedback. Another point was regarding the Gold Bamboo Group card: when I presented it at check-in, I was told, "It cannot be used here." However, I recall being told at another location within the same group that it could be used anywhere. This was a bit unclear, so I wanted to share that with you for reference.

Despite these points, the ryokan was truly wonderful, and I have already made a reservation for next April to bring my parents along. I have entered my credit card details for the reservation as well, and I trust you will manage this information securely.

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Premium Room with Hot Spring Open-Air Bath(Shiranso)

My 2 night stay at Matsuzakaya Honten was an incredible experience. From the start of check in to check out we felt like we were extremely cared for. The food for dinner and breakfast was amazing. The Tokiwa room lived up to expectations and was exactly how it was shown on pictures. There were so many great amenities such as free drinks and being able to reserve a private onsen whenever. My partner was surprised the staff even remembered what items she bought from the gift shop. We were only slightly disappointed we couldn’t get a tea set from the tea ceremony but the price was reduced accordingly for that.

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Premium Room with Hot Spring Open-Air Bath(Tokiwa)

It was the best stay we had ever. The staff are very friendly and eager to help. The hotel food was by far the best we had in Japan. Plus, they made sure to accommodate for any food allergies.
We had the best time.
All the staff are amazing and friendly.
Would recommend for anyone who is looking for an authentic Japanese ryokan experience.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

Service was very good. Everyone was polite, friendly and warm. It was great they have a team of people who can speak both English and mandarin which was very helpful.
The dinner was surprising good. Free flow of alcohol drink at the dinner and also the lounge. There were 3 places at least for you to rest and relax around the onsen beside your room.
The room was very clean and modern. Amenities were great as well.
The only downside is that it’s far away from the main train but excellent service, amenities and food makes this onsen stay worthwhile.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

It's been a week since I've left and I find myself thinking about my experiences here regularly. The care that the staff put into greeting you as you arrive, preparing the rooms, serving filling breakfasts and kaiseki meals, everything exceeded expectations. The thoughtful (and English fluent) staff even recognized that one of our birthdays recently passed, and brought a surprise dessert to dinner anyway. I really appreciated how tastefully 'classical' the whole facility felt; it's over 360 years old, but the baths/restaurant were well maintained, and the whole ryokan had enough technology (i.e., a good wifi connection, air conditioning) to feel sufficiently modern at the same time. Logistically, it's not difficult to access (one bus ride up the mountain from Yumoto station) and it wasn't crowded with other onsens nearby. I'd be excited to come back in a few years' time; it's an incredible splurge of an experience that I will cherish for a long time.

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Standard Room with Shower only (Matsukaze)

This place was wonderful. We booked the room with a private onsen and it was an amazing experience. The bed was comfortable and the room was spacious. We loved the traditional ryokan experience and the yukatas available to wear. Meals and food were provided and the kaiseki was tasty and delicious. The staff were very accommodating as well. The only con is that it is quite far to get to from the train stations. However, there is a bus stop walking distance from the hotel which makes things a little easier.

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Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

My wife and I stayed in the Senshintei room at Matsuzakaya Honten for the final 2 nights of our honeymoon in Japan. We had an absolutely wonderful time. The Senshintei room was the most beautiful hotel/ryokan room we've ever stayed in. The staff were all incredibly accommodating, kind, and welcoming. The food was amazing, unique, and artfully prepared. Highly highly recommend.

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Exective Family Room with Hot Spring Open-Air Bath(Senshintei)

The Matsusakaya Honten was absolutely marvelous.
Beautiful hotel and garden, great service, calm, excellent food, spacious rooms, exquisite in-room onsen and charming private onsen easily bookable (there are 5 of them), beautiful "public" onsen, everything was amazing.
We first had an extraordinary Premium Room with Hot Spring Open-Air Bath(Tokiwa) and a surrounding gallery.
Then an Executive Family Room with Hot Spring Open-Air Bath(Senshintei), with no gallery but with a beautiful private onsen with its wide view on the garden, and a spacious bathroom with an o-furo.
Both were a bliss.
And what a pleasure to wear a yucata in the ryokan!
We were just a little surprised to hear modern jazz in the dining room. We were more expecting Shamisen in such a traditional place, but it's small detail compared to the ryokan's perfection. And the food was as good as beautiful.
Thanks to the Matsuzakaya Honten that perfectly combines Japanese tradition of ryokan hospitality and modern luxury, the days we spent there were memorable.

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Exective Family Room with Hot Spring Open-Air Bath(Senshintei)

This was my wife’s and my first time staying at a ryokan, and we could not have asked for a better experience. The staff was friendly and helpful, and the amenities and property were amazing. We had such a wonderful time. It was truly one of the highlights of our two weeks in Japan!

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Superior Twin /No bathtub No shower (Kakumeikan)

We had a very enjoyable and relaxing few days at the resort. The staff was very friendly and courteous. The food was excellent and its presentation very pleasing. The restaurant service was top notch. Our room was large and comfortable, with an indoor hot spring bath which we used several times. It was a new and very different experience for us.
We look forward to returning.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

This was our first stay, and it was a perfect match for our preferences. The staff was very kind, and we were surprised to see so many young staff members. We will definitely visit again.

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Superior Twin /No bathtub No shower (Kakumeikan)

We had an amazing experience by having a night at Matsuzakaya Honten. We were able to enjoy fabulous private onsens for twice and dinner was great. I wish reception staff could communicate more in English.

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Superior Twin /No bathtub No shower (Kakumeikan)

Beyond satisfied. We truly loved the place. The room was big with all necessary amenities. The staff was very nice and helped us many times. The food was good, we discovered specialties.

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Superior Twin /No bathtub No shower (Kakumeikan)

This was a wonderful inn, just as the reviews said. I was able to spend a relaxing time in a beautifully renovated room while reflecting on the history through the stone monuments. The onsen, including the large communal onsen and private onsen, had excellent water quality, leaving my skin feeling smooth. In the lounge, everything from alcohol to juices was included and available for us to enjoy freely. During dinner, we could have as much alcohol as we liked. From arrival to departure, each staff member was young but very dedicated and had a great attitude.

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Deluxe Room with Indoor Hot Spring Bath(Kumoi)

I love onsen and enjoy visiting various ones as a hobby. The water was smooth and soothing, and it really helped relieve my fatigue. Coincidentally, it was my birthday, and I appreciated the dessert service and gift; your thoughtfulness made me very happy. Thank you for your hospitality. I will definitely visit again!

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Superior Twin /No bathtub No shower (Kakumeikan)

Incredible experience. The staff were incredibly attentive, accommodating, and polite. The food and ryokan were very beautiful and hot springs were really soothing after a long days walking and exploring. I'd recommend this spot to anyone looking for a ryokan experience in Hakone.

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Superior Twin with Hot Spring Indoor Bath (Shiranso)

This time, my mother, who was exhausted from the summer vacation in August, quietly planned to be alone in September. She set a goal to visit Hakone Shrine and Kuzuryu Shrine and wanted to choose a nearby inn. I happened to come across Matsuzakaya Honten on Google Maps and decided to stay there.

Though it was a chance encounter, I immediately contacted them because I wanted to stay here.

The room was spacious enough for one person, with a luxurious feel from the Japanese-style room to the wide corridor with red carpet. I truly enjoyed the spaciousness.

The highlight was the hinoki (Japanese cypress) open-air onsen in the room, with onsen water flowing directly from the faucet—it was incredibly refreshing.

Upon arrival, I also enjoyed a private open-air onsen and took advantage of the large public onsen the next morning. The floating onsen particles provided a luxurious experience.

The kama-cooked rice served at dinner was so delicious that I couldn't finish it all, but they kindly made it into onigiri (rice balls) for me to enjoy in my room.

Most of the guests were foreign tourists, but they seemed to really appreciate the Japanese atmosphere of the ryokan. The staff’s ability to communicate in English was impressive.

I gave four stars because the breakfast portion was a bit too large for me, but for those who can eat a lot in the morning, it would be a delight.

Next time, I want to come with my whole family. Thank you!

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Deluxe Room with Indoor Hot Spring Bath(Kumoi)

I had a wonderful time enjoying the onsen, savoring delicious meals, and experiencing the historical facility. I wanted to enjoy it more, but I simply didn't have enough time.

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Premium Room with Hot Spring Open-Air Bath(Tokiwa)

Historic appearance, I will come again. Thank you for the wonderful time.

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Exective Family Room with Hot Spring Open-Air Bath(Gyokoso)

Thank you for celebrating my wife's birthday the other day! She was very happy to be celebrated like this at her age.

The hot springs are, of course, wonderful, but I also appreciate the unmatched hospitality and thoughtfulness from everyone, including those we didn’t meet in person.

When we visit again, I hope to get to know you better.

Looking forward to our next visit! Thank you, Matsuzakaya!

Stayed room

Superior Twin /No bathtub No shower (Kakumeikan)

We stayed in the recently renovated separate villa, Senshin-tei. The two-room suite with its fresh, pleasant wood scent matched well with the historical pillars and beams, giving a sense of history. The garden visible from the wide veranda was exclusively for us staying at Senshin-tei. Although it was too early for autumn leaves, we could relax while enjoying the greenery. The bathroom area had a clean double sink, and there was an indoor cypress bath and an open-air onsen with natural onsen water flowing directly from the source. I enjoyed soaking alone in the onsen, relieving daily fatigue and savoring happiness. My daughters, who usually have unpleasant experiences with hair dryers when traveling, were pleased to find that Senshin-tei provided ReFa dryers. (Note: the public onsen has different ones) The refrigerator had champagne that we could drink freely, but we ended up enjoying various drinks prepared in the lobby and couldn't drink the champagne. What a pity! We also thoroughly enjoyed the reservable private open-air onsen. The meals were satisfying in both quality and quantity, and the leftover conger eel rice was made into onigiri for us to enjoy in our room. The service was thorough, and we appreciated the comfortable hospitality that was neither too intrusive nor too distant. This is an inn we'd like to visit again.

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Exective Family Room with Hot Spring Open-Air Bath(Senshintei)

Our stay was wonderful. Visiting with my wife and our 10 year old. The facilities were well-maintained, the staff was courteous, friendly and fun. My wife says it was the best part of our week long Japan trip after visiting Nara, Osaka, Kyoto and Tokyo. The onsen are perfect for relaxing weary travelers’ minds and bodies. The food was immaculate and flavorful. We felt refreshed and ready to take on the world after our stay at Matsuzakaya

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Premium Room with Hot Spring Open-Air Bath(Shiranso)

This was the perfect relaxing stay after a busy week! There was a summer event going on, so we enjoyed some shaved ice when we arrived. The room was spacious and amazing, and we took ample advantage of the private open-air bath in our room, which was the perfect size for a couple. We thoroughly enjoyed the variety of dishes at each meal, and the service was impeccable!

Stayed room

Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

It was our child's first stay and experience with an onsen. They seemed to have a great time playing at the children's festival, enjoying the juice, and having fun at the old-fashioned playground. Even now, whenever we see onsen travel commercials, they react with, "Hakone!" and "That was fun!" We also had a relaxing time. Thank you very much!

Stayed room

Superior Twin with Hot Spring Indoor Bath (Shiranso)

I love the quality of the hot spring here and consider it one of the top 3 in Japan. I received a newsletter about the renovation of the large public bath, so I brought my in-laws along. I was very impressed with the improvement in service compared to 4 years ago. The staff exhibited a level of friendliness and attention to detail similar to that of theme park employees. During meals, not only were the ingredients well explained, but staff also answered various questions pleasantly, making for a very satisfying trip. (The fact that alcohol was now free during meals, in addition to the all-you-can-drink at the lounge, was also a delightful surprise!)

However, it seemed that the large public onsen was a bit lukewarm, possibly due to the increase in inbound demand. Although this was quickly resolved after we notified the staff, it was a bit disappointing. I understand that adjusting the temperature of the onsen can be challenging due to its high temperature, but since the hot spring is the highlight of my visit, I hope you continue to strive for improvement.

We were excited to visit again during the colder months. Thank you very much.

Stayed room

Premium Room with Hot Spring Open-Air Bath(Shiranso)

Greetings,

I had a very pleasant and memorable stay at your hotel. We chose your hotel because we wanted to give our children a different cultural immersion, and I believe we made the right choice. I also sincerely appreciate your patience with our children's mess.

Almost everything at your hotel exceeded my expectations. The staff was very friendly and helpful, and the hotel itself was extremely high-standard. It gave me the illusion of traveling back to the 1990s. The food and service were exceptional. Above all, the way the hotel is so delicately balanced with nature inspired me with new thoughts about life and living.

I could go on and on about all the good things about your hotel.
However, there are two things that I believe could be improved. If I were to consider revisiting your hotel as a family tradition, I would like to see these two things addressed.

First, I found that the pre-check-in process was not as people-oriented as the rest of my stay. I was concerned about the typhoon situation, but I had to explicitly ask to ensure that it was okay to travel. If you could provide more proactive care, it would make a huge difference.

Second, I had some issues with the payment process. It seemed difficult to use different payment methods. Most importantly, I am a bit uncomfortable with the fact that Kinnotake stores my payment information and charged my old card multiple times (even before my stay). Even though you eventually credited me back, I do not believe this is the correct way to handle client payments.

Despite these two issues, I really enjoyed my stay at your hotel and wish you continued success.

Sincerely,
Peter

Stayed room

Premium Room with Hot Spring Open-Air Bath(Shiranso)

We really love this beautifull honsen and ryokan. Everything was perfect! For us the best place where you can stay in japan.

Stayed room

Premium Room with Hot Spring Open-Air Bath (Ashibue)

I was able to relax both physically and mentally thanks to the top-notch hospitality. I would like to express my gratitude by mentioning a few aspects of the wonderful service. First, upon arrival, we were greeted on the road, and the staff came to assist with parking, which was very impressive. During check-in, we were offered tea and sweets, and within 10 minutes of arriving, I was convinced that this was the best accommodation. The ryokan maintains the charm of old Japan while being well-maintained where needed, with no complaints. The private open-air baths, with various types and room options, allowed us to enjoy different baths at our preferred times. The staff's interaction was perfect; their high skill in engaging without intruding on our privacy made for a very enjoyable experience, and they all seemed to be happily working. Unexpected summer events like shooting games and shaved ice added to our enjoyment of the season. Lastly, receiving a gift for our special occasion was incredibly generous and made us feel overwhelmed with the wonderful hospitality. Thank you for creating such a special time and space.

Stayed room

Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

Every detail during our time at the Honten felt very special and thoughtful: the staff was incredibly hospitable and sweet, the location was quaint surrounded by nature and history, the accommodations were very comfortable with multiple spaces to enjoy and the baths and Kaiden experience were superb. It was an authentic, relaxing and romantic experience- We loved our time at the Honten, thank you!

Stayed room

Superior Twin with Hot Spring Indoor Bath (Shiranso)