I was able to relax both physically and mentally thanks to the top-notch hospitality. I would like to express my gratitude by mentioning a few aspects of the wonderful service. First, upon arrival, we were greeted on the road, and the staff came to assist with parking, which was very impressive. During check-in, we were offered tea and sweets, and within 10 minutes of arriving, I was convinced that this was the best accommodation. The ryokan maintains the charm of old Japan while being well-maintained where needed, with no complaints. The private open-air baths, with various types and room options, allowed us to enjoy different baths at our preferred times. The staff's interaction was perfect; their high skill in engaging without intruding on our privacy made for a very enjoyable experience, and they all seemed to be happily working. Unexpected summer events like shooting games and shaved ice added to our enjoyment of the season. Lastly, receiving a gift for our special occasion was incredibly generous and made us feel overwhelmed with the wonderful hospitality. Thank you for creating such a special time and space.

Stayed room

Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

Every detail during our time at the Honten felt very special and thoughtful: the staff was incredibly hospitable and sweet, the location was quaint surrounded by nature and history, the accommodations were very comfortable with multiple spaces to enjoy and the baths and Kaiden experience were superb. It was an authentic, relaxing and romantic experience- We loved our time at the Honten, thank you!

Stayed room

Superior Twin with Hot Spring Indoor Bath (Shiranso)

I enjoyed my stay at the ryokan, from the welcoming check-in to the check-out with photos at the entrance. It was a great experience to try out the Japanese-style hospitality from ryokan room to the dining and onsen bath, both private and public.

Stayed room

Standard Twin with Hot Spring Indoor Bath (Tamakazura)

I always enjoy a relaxing stay at this classic ryokan with its calm atmosphere. The sulfur-scented onsen are outstanding, and the private onsen in the room is also excellent. I look forward to using the 'Hanare' next time.

Stayed room

Premium Room with Hot Spring Open-Air Bath (Ashibue)

I found this place, Matsuzakaya Honten, through an online search. From the moment I arrived, the warm welcome from the staff made it clear that this was a wonderful ryokan.

The staff member who explained the ryokan and the bath facilities seemed to be from overseas but made a sincere effort to ensure we enjoyed our stay.

The room was charming and provided a calming atmosphere.

Dinner was not only visually stunning but also delicious. The detailed explanations of each dish made me even more excited to eat. I was particularly touched when the staff noticed I had a nasal allergy and brought tissues without me mentioning it.

The private bath was clean and enjoyable.

The bed was perfectly firm, allowing for a restful night's sleep.

During breakfast, the temperature of the dining room was adjusted for our comfort, making the meal even more enjoyable.

The send-off was pleasant and left me wanting to return.

This ryokan is highly recommended for anyone visiting onsen in Hakone.

Stayed room

Luxury Room with Hot Spring Open-Air Bath (Ashikariso)

Onsen was excellent, and the meals served morning and evening were delicious. The staff were very kind. It's a truly perfect ryokan. I plan to visit again next time.

Stayed room

Superior Twin (Kakumeikan)