Staff service was poor, possibly due to inexperienced workers—they brought us to the wrong room and kept checking their notes.
The first impression was very bad. Optional dishes and drinks felt overpriced for what was offered. There was an unpleasant odor in the bathroom area. While I understand the design concept, the dining area lighting was far too dim.
I also wished there was a TV set in the bedroom. Overall, it was a stay filled with dissatisfaction.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

I had always dreamed of staying here.

Since it was my birthday, I was thrilled to receive various lovely birthday surprises. The service from our room attendants was fantastic, and both the onsen and dining were exceptional. The octopus rice was a first for me, and I am still deeply impressed by it. It was a wonderful escape from everyday life that left us completely refreshed.

Thank you so much for an unforgettable time.

Stayed room

Deluxe Suite with Open-Air Bath "KIRAMEKI" -Non Smoking

We stayed on the day of our marriage registration, an incredibly important occasion for us, and were deeply moved by the wonderful hospitality of the staff.

We were welcomed with a messaged fruit platter and adorable towel art. The detailed explanations for each dish allowed us to enjoy our dining experience even more. We also greatly appreciated the staff's thoughtful gestures, such as offering to take photos and inviting us to the bar at just the right times. Writing Tanabata wish strips together created another beautiful memory fitting for our special day.

Thank you so much for the heartfelt hospitality from start to finish. We would love to stay again.

Stayed room

Standard Suite with Open-Air Bath "YOI" -Non Smoking

We stayed at Kinnotake Sengokuhara to recover after climbing Mt. Fuji. The room was very spacious, the private hot spring was wonderful, and the food was delicious. But for the price we paid, one experience really disappointed us.

We ordered extra water in the evening and asked the staff by phone to leave it at the door so we could pick it up later. We were exhausted and just wanted some quiet time alone.

Instead, the staff member came to our door and called us on the phone, repeatedly shouting “Open door!” even though we clearly said, “Please leave the water at the door, we’ll pick it up later.” He did not listen at all and only got louder and angrier. It was resolved in the end, but it left a bad feeling that affected our entire stay.

We understand there was a language barrier, and we admit we should have learned more Japanese before our trip. Still, at a luxury ryokan at this price, we expected the staff to at least try to understand what a guest wants. Shouting at a guest is not considered polite in any country.

Still, it was a luxurious experience overall. We hope this point will be taken into consideration.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

Everything was top-notch—the room, onsen, staff, hospitality, and complimentary mini-bar drinks.

But above all, the cuisine was outstanding. The broth and ingredients were perfectly refined and truly delicious. Recently, many ryokan serve overly sweet or strong flavors, so I was deeply moved to enjoy authentic, beautifully balanced Japanese cuisine again. I truly hope they maintain this commitment to flavor.

The meat sauce was slightly sweet, though still delicious, so perhaps serving it on the side would be a nice option.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

Both the room and the cuisine were wonderful, allowing us to thoroughly enjoy our stay even without going outside. Naturally, we waited until after the typhoon passed to enter the open-air onsen. The scenery must be even more breath-taking on a clear day, so we will definitely visit again.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

Great location for travelling around Fuji mountain/Hakone area. The room was spacious, clean, and tidy. Dinner and breakfast were amazing. My favourite part was the private outdoor hot spring pool. All staff members are friendly and always willing to help. Overall very nice experience.

Stayed room

Standard Suite with Open-Air Bath "YOI" -Non Smoking

Thank you so much for everything. The experience was on an entirely different level of perfection. The attentiveness of the staff upon arrival was wonderful, and the quality, seasoning, and menu design of both dinner and breakfast were top-tier. The room layout and the open-air onsen—which made us want to soak forever—were absolute perfection. We are already planning to return to the "Hime" suite. Our sincere thanks to all the staff.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

We thoroughly enjoy our stay at Kinnotake, and only regret was that we couldn’t stay longer. The staff were incredibly accommodating and helpful. The food was impeccably curated and every course was delicious. We enjoyed the private onsen and all of the thoughtful amenities that were provided. We will absolutely be back.

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

Feeling the fantastical world reminiscent of the Tale of the Bamboo Cutter created by the bamboo surroundings, it was truly an extraordinary experience.

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

Our stay at Kinnotake Sengokuhara was nothing short of exceptional.
We have stayed there at the end of our trip to Japan, with the goal of relaxing after days of travelling, as this worked out perfectly. The ryokan was the perfect place for us to recharge and enjoy the end of our trip.
The facilities are incredible, the food was amazing, the service was flawless and the private onsen was the most relaxing thing we ever experienced.
I highly recommend staying at the Kinnotake Sengokuhara.

Stayed room

Standard Suite with Open-Air Bath "YOI" -Non Smoking

Everything about it was fantastic.

Stayed room

Deluxe Suite with Open-Air Bath "KIRAMEKI" -Non Smoking

We stayed with our 3-year-old and 2-year-old children and were extremely satisfied. However, the time between check-in and dinner was quite long, and I regret not choosing a slightly later check-in time. It would be even better if there were a few more options for dinner times.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

The location and customer service were amazing, the food beyond our expectations and we felt being treated as kings and queens. We had a wonderful relaxing 2-day stay in the Kaze room.
Only thing we missed is a shuttle that takes you from and to the nearest train stations.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

Our time was serene, we were well cared for, enjoyed the excellent service, beautiful nature and over-the-top design and appointment of the facility!

Stayed room

Deluxe Suite with Open-Air Bath "KIRAMEKI" -Non Smoking

Once again, the service from every staff member, from check-in to check-out, was excellent.

One thing: I should have asked before going to bed, but the pillows were too high for me to use. Please consider providing lower pillows as well. Also, regarding the alcohol, while the selection of unique Japanese drinks was interesting, I felt the prices were a bit high.

Stayed room

Superior Suite with Open-Air Bath "HIKARI" -Non Smoking

We had the pleasure of staying in the "Hikari" room just as the first signs of spring were beginning to appear. Although we were told the inn was fully booked, we hardly encountered other guests, allowing us to enjoy a quiet and private time. This felt like a true luxury, possible only in a place that intentionally limits its number of rooms. From the warm welcome upon arrival to the guidance to our room and the flow to the dining area and lounge, every detail showed a thoughtful consideration for guest privacy and distance. It allowed us to enjoy our stay entirely at our own pace.

The BAR lounge was exceptionally well-designed, with the calm lighting and soothing music creating a special atmosphere. It happened to rain on the night of our stay, but the sound of the gentle rainfall blended perfectly with the lounge's ambiance, actually enhancing the sense of being away from everyday life. I was deeply impressed by the power of a space that can turn even poor weather into a charm.

Both breakfast and dinner reflected a true commitment to ingredient selection, with dishes that highlighted local flavors. Each plate conveyed the season and the local character; I particularly appreciated the focus on bringing out the natural quality of the ingredients rather than mere flashiness.

It had been several years since my last visit to Hakone, and discovering an inn that makes me feel "I must come back again" was a great highlight of my trip. Thank you for such a wonderful time.

Stayed room

Superior Suite with Open-Air Bath "HIKARI" -Non Smoking

First trip to Japan, this was part 2 of our trip and it was amazing. Staff were extremely friendly, and they had a lot of patience with us for explaining the food menu in English. We did use Google translate to help communicate, again they were very understanding and friendly. If you want privacy and still enjoy the onsen, this is the place to go. Food is phenomenal, location is calm, quiet and I don't think we even heard other guests or saw other guests it made it feel even better for us. Will be returning in the future.

Stayed room

Superior Suite with Open-Air Bath "HIKARI" -Non Smoking

Our stay was for 3 days, everything was wonderful from service to food to the room. Be careful with bet it sticks out a bit if you are not use to it. The location is very private, we only saw one other guest our entire visit. Understand to to do this your movement is a bit restricted.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

Our stay was amazing; from the moment we arrived to the moment we left the staff provided wonderful service. The meals were delicious! The room was set up neatly and had everything we needed! We couldn’t have asked a better place to celebrate our honeymoon, we recommend staying here for a relaxing and much needed break from a heavily packed trip.

Stayed room

Premium Suite with Open-Air Onsen "HIBIKI" -Non Smoking

ที่นี่เหมาะกับการมาเป็นคู่มากๆ ตั้งอต่เข้าที่พักก็แทบไม่ต้องเดินออกจากห้องเลยทุกอย่างบริการถึงในก้องหมด ไม่ว่าจะเป็นอาการเช้า-เย็น-ของว่าง หรือเครื่องดื่มในก้องมีให้พร้อมหมด อาหารอร่อย พนักงานบริการดีมากๆ น่ารักทุกคน

Stayed room

Standard Suite with Open-Air Bath "YOI" -Non Smoking

Thank you for everything during our stay. As we saw on your website, it was a truly wonderful inn. Since my husband is a smoker, we had to choose between the "Kaze" or "Sora" rooms, and the KAZE suite had a fantastic layout with the dining area and bath separating the relaxing bedroom space. The view of the bamboo forest was spectacular; we could have gazed at it for hours. We also appreciated that everything was handled in-room, meaning we had no contact with other guests.

A particular highlight was the young man who served our dinner. Every movement and word was refined and polite—despite his youth, he was a true professional. We would love to be served by him again on our next visit. If I were to suggest improvements, it would be the TV placement in the living area; perhaps having two wall-mounted TVs or a rotating stand would be better. Also, for an elderly couple like us, having steps or a handrail to enter the onsen would be helpful. We visit hot spring inns every holiday, and this was undoubtedly one of the best. We look forward to a longer stay next time.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

Very good service but not wheelchair friendly. Too many stairs inside the room without proper lighting.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

Thank you very much for your thoughtful care during our stay.
Thanks to your attention, we were able to spend a truly wonderful time.
Although I noticed a little wear in the onsen compared to my previous visit, it was still very pleasant, and I ended up enjoying it many times.
The dinner, especially the meat, was excellent.
Regarding the sexy yukata, it is sometimes difficult to wear, so it would be great if pants were available. I hope this can be considered.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

We were deeply impressed by the room, the view, the meals, and the warm and refined service of all the staff. We stayed for my sister’s celebration, and she was delighted, saying it felt like a dream. The meals were also thoughtfully adjusted according to our requests, and we are grateful for the careful attention and consideration. It was truly a dreamlike stay. Thank you very much.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

It was my first time staying in the 5th-floor room “Sora” on the 3rd level. The rooftop open-air onsen was excellent. In the early morning, unexpected snow fell, which made it even more enjoyable.

However, the shower water pressure was insufficient and needs improvement.
Otherwise, everything was as usual, and I was able to relax.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

I was able to enjoy the onsen in the room, delicious meals, and a truly relaxing stay.

Stayed room

Superior Suite with Open-Air Bath "HIKARI" -Non Smoking

We stayed one night in the “Yoi” room.
As I had informed the staff in advance that it was my partner’s birthday, they provided wonderful arrangements such as towel art on the bed, a birthday plate, and even presented my gift during dinner.

Before our stay, I had the opportunity to discuss the plans for the day with a staff member, whose response was truly exceptional. I was impressed by how well they understood my intentions and made thoughtful suggestions, which made me look forward to visiting even before our arrival.

On the day itself, many staff members took great care of us, and it turned into a very satisfying one-night stay.

Stayed room

Standard Suite with Open-Air Bath "YOI" -Non Smoking

Following my stay in June 2025, this was my second time visiting.
The meals were delicious, and I really like the atmosphere of the property and the amenities, so I think it is a very nice place to stay.

The room attendant was a trainee. I could see that they were working very hard, but I wondered why a trainee was assigned to the Imperial room. As expected, there was no proactive attentiveness or thoughtful anticipation, and even when we spoke, the conversation lacked depth (they only answered questions that were asked). I did not want to feel stressed, so I refrained from initiating conversation as much as possible.
This is not a complaint about the individual staff member, but rather a concern about assigning a trainee to the Imperial room.

The onsen temperature was on the hotter side, which I like, and I enjoyed soaking in it many times during my stay.

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

I had been interested in Kin no Take Sengokuhara for some time. This time, I used my hometown tax points and stayed with high expectations. The room and onsen were good, but the meals did not meet my expectations. Regarding amenities, it would have been nice to have a samui instead of a yukata.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

Due to snow and traffic, we arrived very late at night, but the staff welcomed us warmly, allowing us to check in with peace of mind. Their service was excellent not only at check-in but throughout our stay, and we were able to spend our time comfortably from start to finish.

Dinner featured dishes that made the most of seasonal ingredients, all of which were delicious. The open-air onsen in our room was spacious and exceptional. Relaxing in the quiet surroundings completely relieved the fatigue from our journey.

Despite the challenging trip, we are truly glad we chose “Kinnotake Sengokuhara.” We look forward to visiting again.

Stayed room

While searching for a ryokan in Hakone, I found this place.

Everything was different from any ryokan I had stayed at before. They were very thorough in ensuring guests would not encounter others.

The room, the onsen, the meals, the thoughtfulness—everything impressed me deeply.

If anyone goes to Hakone, I would like to stay here again.

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

I booked a stay to celebrate my boyfriend’s birthday. Since it was our first visit to this ryokan and it was his birthday, I was a little worried about whether he would enjoy it, but I am truly glad we celebrated here. The room, onsen, meals, and service were all excellent, and the time passed by in no time. I was able to spend a very wonderful time myself, and he was also very happy. This is a ryokan I would sincerely like to visit again.

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

For the full Japanese hospitality and experience cannot recommend Kinnotake Sengokuhara enough!
Amazing - please stay

Stayed room

I would like to emphasize that the service from each staff member we interacted were friendly and professional. Shout out to the staff we remember the names of which are Gurung, Yuki, and Yusuke, they were attentive and great people.
This is our first time staying in a ryokan and the service, the food, and the room all exceeded expectations.
This ryokan is a must stay. Definitely recommend.

Stayed room

Deluxe Suite with Open-Air Bath "KIRAMEKI" -Non Smoking

I stayed here again after several years.

With perfect hospitality and a wonderful room and onsen, this is truly the best ryokan for a secluded retreat. I have stayed at several other highly regarded ryokans, but none surpass Kinnotake as a secluded retreat in my experience.

I understand that Kinnotake offers a variety of rooms, but I feel this particular room layout is the most characteristic of Kinnotake. I hope this room remains even as renovations progress.

The onsen, meals, bed, and amenities were all perfect.

If I were to make a small suggestion, it would be to slightly lower the prices of the drinks to make the meals even more enjoyable (please also consider Japanese guests, not only inbound visitors).

This stay became a truly wonderful trip during the peak autumn foliage season.
Thank you very much.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

Beautiful location and facilities, super attentive staff. The perfect spot for a romantic, relaxing stop during our Japan trip. It was my wife's birthday and the staff went over and above to make it a special stay.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

We stayed to celebrate my partner’s birthday.
I had heard from friends that the meals were delicious and the rooms looked wonderful, so we chose this place.

The private open-air onsen in the room was so spacious that it hardly felt like a typical guestroom onsen, and the temperature was just right. We enjoyed it so much that we ended up going in several times.

The amenities were also very well prepared. I was particularly surprised by the hair clip. It was my first time seeing a ryokan provide a hair clip, and I was impressed.

As for the meals, the portions were just right, and everything, including dessert, was delicious. It was a perfect ryokan for a special day. I would love to stay here again when I visit Hakone.

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

Thank you to Manager Kobayashi, our attendant host Yusuke, and everyone at Kinnotake for the hospitality, service, and beautiful and clean suite. It was our first time in Japan, we look forward to returning again.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

This time, I stayed at Kinnotake Sengokuhara for the first time.
I had previously stayed at Kinnotake Tonosawa, and I was impressed by how different the two locations are.
It is not a matter of which is better; both are excellent. However, Sengokuhara is particularly suitable for those who want to spend time just the two of them without interacting with the outside world.

I have experienced many onsens, and this one suited my skin very well, which was truly enjoyable.
The amenities, especially the body soap, shampoo, and body milk, were ordinary.
The meals were elegant and delicious, though perhaps not particularly distinctive.
The room created a private atmosphere for the two of us, but it was a bit too dark.
Also, the washroom and the onsen are on different floors, so moving between them might be cumbersome until you get used to it.

Overall, I had a very good experience, but due to the inn's concept, the sense of privacy and seclusion was perhaps a little too strong.

Stayed room

We stayed at Kinnotake Sengokuhara in Hakone for a marriage proposal.

Before our stay, the staff kindly gave us advice on the proposal, which allowed us to proceed smoothly. On the day of our stay, all the staff were very polite and helpful, allowing us to have a wonderful anniversary, for which we are extremely grateful. I recommend this place for couples who want to spend quiet, private time together for a proposal or anniversary.

Our impressions of the stay:
The room was spacious and open, well-maintained, and felt very clean despite its age. The amenities were also plentiful.
Both breakfast and dinner were delicious and had many dishes, leaving us very satisfied. The bar had a wide selection of drinks, allowing us to enjoy meaningful time together.

The most impressive part was the open-air onsen in the room.
Enjoying the onsen while looking at the beautiful garden was an extraordinary experience.
We will definitely stay here again. Thank you very much.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

There is no way to describe the experience of staying here. You just need to set aside a part of your life to visit. The team is wonderful, accommodating, friendly, thoughtful, and helpful with everything. We used Google translate to communicate when there were more complicated questions we needed help with - but it worked like a charm to help us talk! Dinner and breakfast service were always 5-star experiences, and the comfort of the suite we stay in was exceptional. I want to give a special thanks to “Big Mac” for his playful interaction with dinner service! Finally a big shoutout to Iwasaki - he made some great drink recommendations to us for dinner pairings, but since the resort was slower on the nights we were there he spent a lot of time talking with us while mixing fantastic drinks in the beautiful bar they have on-site!!! Everything here was amazing and we plan to come back on our next visit to Hakone!

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

From the incredible room, to the amazing meals, and so much more, everything was absolutely fabulous

Stayed room

A wonderful stay in a peaceful and beautiful setting. The meal each night was incredible. The staff are so friendly. Watch out for the traffic on the way back to Odawara, we allowed an hour based on the 40 minute’s it took when we arrived, but it wasn’t enough due to the return traffic and we missed our train - some better advice from the staff would have helped, but overall, I can’t rate this place more highly, it’s wonderful

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

All I can say is Big Mac is the best server I have had in my entire life. He was charming, funny and attentive. Mac made our dining experience an absolute delight. We will be looking forward to the stay.

We <3 Big Mac

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

My husband and I stayed in the Sora room for our honeymoon. Staying at Kinnotake was an absolute spectacle, a dream of a lifetime. Nothing in our stay fell short of expectations, everything exceeded our expectations and more. From the amazing meals, to the comfort of our beds, to the relaxation in the onsen, and to the service, we are in awe.

We need to specifically highlight the service Misa and Yusuke provided during this stay. They went above and beyond to make our trip memorable and treated us like royalty. We have never had an experience like this before and cannot wait to come back!

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

Had a wonderful time at this hotel. Staff were great especially the bartender Yuki Takeuchi, I love whisky and he had a vast knowledge and collection of local and international whisky. The private onsen was key would stay again in a heartbeat.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

Excellent service from Staff, great experience from check in, catering to check out. Environment is relaxing and silent, good for a detox trip. Only one thing to improve is about the room with slight smoking smell

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

We tried the red and white wines in the room’s refrigerator, but we were disappointed. The welcome drink, which was champagne, was very delicious and satisfying.
Although we were very satisfied with the other food and drinks, drinking the red and white wines made us lose that satisfaction.
I think it would be better to either provide better quality wine in the refrigerator or not provide it at all.
This is a bit of a harsh comment, but since we were satisfied with other aspects, I wanted to share my thoughts.

Stayed room

We reserved the "Mikado" room.
The ingredients I mentioned in advance that I don’t like were kindly adjusted, and both dinner and breakfast were delicious.
They also helped with the flower arrangement I had prepared for a proposal, and I was able to give it as a surprise.
The open-air onsen was very relaxing, and with a wide selection of amenities and drinks, we were able to enjoy a truly luxurious time together.
At checkout, we were pleasantly surprised with a thoughtful gift in celebration, which made us very happy.
We would love to stay in another room for a future special occasion.

To all the staff who assisted us, thank you for the wonderful time.

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

I love the cloudy onsen water and have repeated visits many times.
Each dish is carefully prepared, and I always look forward to the meals.
The staff are always very polite, allowing me to fully enjoy my time.
I often want to visit BAR Bamboo, but I usually end up too full from the meals and give up.
If possible, it would be wonderful to have time to take an onsen after check-in and enjoy a cocktail at Bamboo before dinner—just a selfish wish from us.
I look forward to visiting again.

Stayed room

I stayed here to celebrate my husband’s birthday.
It was simply the best.
My husband said it was the best inn he had ever stayed at, and I also thoroughly enjoyed myself. I have come to love this place.

Here are some key points:

Although smoking is allowed, the rooms are very comfortable for non-smokers with no smell at all.
My husband is a smoker and usually has to go outside to the smoking area, but in this room, he could smoke on the balcony, which was very convenient.
Even as a non-smoker, I found the room very pleasant.
This room suits couples where one smokes and the other does not, allowing both to be satisfied.

Everything is completed inside the room.
The room is spacious, and besides the smoking balcony, there is a dining room. Having meals in the room is truly wonderful.
Being able to enjoy everything indoors without wasting time made it a perfect stay for relaxation.
You can stay in the indoor yukata all the time, so there is no need to change clothes for meals, which is wonderful.

The food is delicious.
The dining room is separate from the bath and living area, with sliding doors that are properly closed during meals.
The staff served the course meals carefully, closing the doors behind them, which gave a private restaurant-like feeling.

The pace of meal service was perfect.
I was amazed at how well timed the serving was, as if they were watching us closely.
Even though the sliding doors were closed, the next dish arrived without much waiting after finishing the previous one. It was impressive.

The onsen is excellent.
The space is large and stylishly designed.
I spent about 5-6 hours in the onsen during my stay.
There were plenty of towels, thick and high quality.
As a bathrobe user, having one available was perfect.

Large bottled water was provided.
Since I drink a lot of water, this was very helpful.
When I mentioned some drinks in the fridge were unsuitable, they kindly replaced them with large bottles of water and sparkling water, which was very satisfying.

Check-in and check-out can be done in the room.
How wonderful it is to complete all packing and then call the front desk for checkout service to come to the room.

There are so many wonderful things that I could go on and on. I am very happy and will definitely come again.

If I may offer a couple of suggestions:

It would be nice to have turndown service or night cleaning.
Especially when dining in a separate room, cleaning up finished drinks and replacing cups would be appreciated.
Since I drink a lot, refilling tea and providing new cups would make it even more comfortable.

Collecting used towels and providing fresh ones.
This would also make for a perfect feeling during the night room service.

It’s a long message, but that is all.
It was the best lodging experience. All staff were thoughtful and provided very pleasant service. I love this place and will return.

Stayed room

From the entrance to the corridors, guest rooms, and even the bar terrace, every spot offered a picturesque view.

The room was a maisonette type.
Meals were served in the room.
Instead of futons, there was a king-size bed, so no one came to lay out bedding.

Although it was inconvenient that the toilet was not on the same floor as the bedroom, the stay was more than satisfactory.

When using the onsen, I only sensed the presence of others nearby, but otherwise, I didn’t encounter anyone and could enjoy my time without concern for others.

Stayed room

During our stay, we did not encounter any other guests, allowing us to enjoy a quiet and comfortable time.
The room was clean, and although I am a non-smoker, I did not notice any cigarette smell at all.
I was deeply healed by the natural flowing cloudy onsen.
The meals were very delicious, and the volume and taste of both breakfast and dinner were so satisfying that I did not even need lunch.

Stayed room

We stayed here in late July as a couple.
The facility felt somewhat old overall, but it was within an acceptable range.
This is a completely secluded ryokan without a lobby or waiting area, and from check-in to check-out, we did not leave our room. This type of ryokan was new to us, but it was nice in its own way.
The meals were light-flavored Kyoto-style kaiseki and delicious. However, the portion sizes were small, and the meat dish was roast beef, so we could not fully appreciate the quality of Kobe beef. Since it was a special occasion, we would have preferred it as a steak.
The open-air onsen in the room was large, with a nice view, and we were very satisfied. However, it was relatively deep and had no step or handrail, so it was somewhat difficult and risky for elderly people to get in. A handrail or step would be helpful.
We visit onsens mainly in Gora, Hakone, and Izu about once a month, and the satisfaction level with this inn was high.
However, considering the content, it felt a bit expensive, which may be a concern.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

[Positive Aspects]
① Guest Room and Amenities

Room size: The layout was unique, but it was more than sufficient for two people.

Futon comfort: Not too soft or too firm, allowing for a good night's sleep.

It was nice to have both bathrobes and yukata available.

② Facilities and Equipment

It was great to have access to Amazon and Netflix.

⑤ Meals

The in-room meal service was smooth.

The food itself was delicious.

③ Hospitality and Service

Being able to check out and settle the bill in the room was convenient.

Luggage handling from and to the car was smooth and helpful.

[Areas for Improvement]
② Facilities and Equipment

The room felt excessively humid. A dehumidifier was provided, but it took some time to take effect.

The space around the sink was narrow; when one person was using it, others couldn't pass behind. A bit more space would be appreciated.

Wi-Fi was not working; the router could not be detected, so we couldn't connect.

The location and operation of the light switches were difficult to understand, especially in the bedroom.

There were few signs in the facility, which made it hard to find our way. After going out for shopping at night, it was difficult to get back to the room from the entrance.

③ Hospitality and Service

The number of towels was limited. While we understand this may be out of consideration for the environment, we would have appreciated a separate set for the evening and the next morning.

Stayed room

Deluxe Suite with Open-Air Bath "KIRAMEKI" -Non Smoking

It was simply wonderful. The staff’s hospitality, the meals, and the onsen were all excellent.
Because it was our anniversary, they prepared a surprise service, and my wife was very happy.
If we have the chance, we would definitely like to stay again.

Stayed room

This is a place I want to stay at least once a year.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

It is quiet and relaxing, highly recommended for those seeking onsen. There was no contact with other guests, allowing for a peaceful stay. The quality of the onsen was excellent, truly the best.
The meals were Kyoto-style kaiseki, very delicious and served in just the right portions.
The toilet on the second floor of the maisonette was convenient, but it was see-through without any privacy screens, making it uncomfortable to use even with family.
Thank you for the warm farewell at the end of our stay.

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

The course meal was served too quickly, which made the dining experience feel rushed. The alcohol prices were also unreasonably high.

Stayed room

Deluxe Suite with Open-Air Bath "KIRAMEKI" -Non Smoking

The view from the room’s open-air bath was very beautiful, and the room was comfortable. The staff’s service was excellent. I would like to stay again.
Personally, the only issue was that the toothbrush in the amenities was made of wood (bamboo?), which was a bit difficult to use.
Thank you very much.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

We really enjoyed our brief stay at Kinnotake- beautiful room with a private onsen. The water was a bit too hot but once we got in, it was very relaxing. Service was very attentive at all times and we enjoyed a nice dinner and breakfast.

Stayed room

This was my first stay in about ten years.
Just as before, the service, atmosphere, meals, room, and onsen were all perfectly maintained and attentive.
The only thing is that the price has gone up quite a bit, which I found a little...
Even so, I would still like to visit again in a different season.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

We stayed in the “Hime” room.

The spaciousness of the room and the comfort of the onsen were both excellent.

Above all, the dinner was outstanding. The spiny lobster sashimi was the best I’ve ever had in my life.

The bar also had a lovely atmosphere. This is a truly wonderful hotel that I would love to visit again.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

We had the most wonderful 2 nights at Kinnotake. From the moment we arrived, someone was waiting at the gates to take us directly to our room where they checked us in quickly. We were offered a wide selection of welcome drinks and desserts. The whole property was very relaxing.

The customer service throughout our stay was very attentive and while some staff are not as fluent in English they made every effort to ensure we had everything we needed. They were very prompt to our requests. When we requested a different pillow and humidifier it was waiting in our room when we returned from a day of exploring.

The room was immaculate, very clean, and lots of amenities included such as a fridge stocked with drinks. We thoroughly enjoyed the Onsen at every moment we could, it was relaxing and helped ease our muscle soreness.

We had breakfast and dinner included and the meals were amazing! We enjoyed every bite and couldn’t get over how great the quality was. The meals were slightly different on both days. There wasn’t a single dish we did not enjoy.

Thank you kinnotake for a wonderful stay and for helping to celebrate our wedding anniversary. We hope to return in the near future.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

Thank you for your hospitality during our stay. We stayed as reward for my 30 years of service, with my husband. The meals, both breakfast and dinner, were delicious, and the timing of when each dish was served was so perfect that I wondered if someone was watching us. The room, the bath, and the view were exactly as shown on the website, and we were moved by it.
However, one thing I found disappointing was the darkness of the room. While it creates a calming atmosphere, the bathroom was too dark. I think the dining room could be a bit brighter so that the food looks even more appetizing. As we age, it's harder to see in dimly lit areas. I hope this feedback is helpful.
Although we appreciated the effort to avoid meeting other guests, it felt a bit too restrictive as we couldn't visit the bar or walk freely around the ryokan. It might be helpful to add this information to the website as a supplement.
Overall, it was an incredibly luxurious stay, and I’m very satisfied with it as a milestone in my life. The staff who attended to us, especially the room attendants, were all young, cheerful, and wonderful.
Sorry for the long message, and thank you again.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

This is a very lovely ryokan. This was my second stay, and I stayed here for our wedding anniversary trip. I don’t usually stay at the same place twice, but I had such a great experience during my previous visit that I decided to return this time as well.
It was my first time staying in the renovated room, and the "Hibiki" room had a spacious bath area, with the bath in the center of the room, allowing for easy access right away, which was fantastic.
The staff maintained a perfect balance of being attentive while respecting privacy and treated us with great care.
For those who want to enjoy delicious food and a relaxing onsen while keeping sightseeing at a moderate level, I highly recommend this ryokan.

Stayed room

Wow, what a wonderful experience my wife and I had. We spent two nights here traveling from Tokyo to Kyoto and we wish we could have stayed longer. This was our first time in Japan and our first time in a ryokan. The Kaze room was very spacious, the bed was very comfortable, the view was scenic, and I could write a whole review on the in-room onsen, but it was truly amazing. I've never felt so relaxed and rejuvenated, and my skin was glowing. The food was amazing, but you'll definitely need to be a little adventurous with it if you're not used to Japanese cuisine. The staff were also amazing! Very warm, welcoming, accommodating, and spoke English well enough! There is a Family Mart right down the street for any snacks, or extra bottles of sake, which was very convenient. We spent a little time in the whiskey bar and enjoyed a nice cigar too. Overall I would highly recommend this ryokan, and even more so recommend the Kaze room.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

I was looking forward to enjoying a drink at the lovely bar while admiring the illuminated bamboo forest surrounding the pond, but when I headed to the bar, it was closed. When I asked the staff, they said, "It’s closed today." I believe the bar is one of the main facilities of this accommodation, so if it was going to be closed, I would have appreciated being informed at check-in.

Stayed room

I stayed in the "Hibiki" room.

In today's world, with strong opposition to smoking, most places have completely banned smoking rooms, and it’s become quite the norm.
It's rather disappointing to have to go all the way to a designated smoking area, especially when you’re staying at an onsen resort. When smoking is banned, it somewhat takes away from the experience.

However, despite the growing number of ryokans with this smoking ban policy, Kinnotake Sengokuhara "Hibiki" offers a wonderful smoking room option.

The room is spacious, and the onsen experience is flawless. The distance from the bedroom to the onsen allows for a quick, convenient experience that you wouldn't find at other places.

Unlike general honsen inns in Yumoto or Gora, the staff here are not bothersome, and their service is impeccable, ensuring a comfortable stay.

The food has improved over the last ten years, and each dish has high quality.

Rather than wasting money at other inns, you'll ultimately be more satisfied spending your time at Kinnotake Sengokuhara. There are various rooms available, and if I could, I would love to stay here every year.

Stayed room

The hospitality and service were excellent, but there were three things that caught my attention:

1. The lighting in the toilet was too dim, and I couldn’t read the remote control’s text.

2. Some of the stairs were made of metal, and without wearing slippers, it was painful to walk on them.

3. I used the open-air onsen in the morning, but the water faucet for adding hot water was frozen due to the severe cold, so I couldn’t make the water warmer.

Despite these concerns, it was a wonderful stay that created lasting memories.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

Everything is superb! Customer service is perfect!! Just 1 minor point regarding the Air Conditioning for the bedroom and bathroom corridor - not enough warm air even after we tried to adjust with the remote. According to the remote, it was showing a temperature of over 30 degrees. We woke up both mornings feeling very cold.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

My partner and I wanted to have a quiet stay at a private ryokan and we were super happy that we chose Kinnotake Sengokuhara. The service and hospitality from the start of our stay was topnotch.

Our room was comfortable, clean and beautiful with ample amenities. We especially enjoyed the private onsen in our room and made use of it several times during our stay.

We were super impressed that we plan on inviting our friends and family to come join us the next time we plan on visiting.

Thank you again Kinnotake Sengokuhara!

Stayed room

We used this place for my girlfriend's birthday trip. The hospitality was wonderful, and we could feel the care from all of the staff members. The attention to detail and the service was very comfortable and amazing. We both talked about coming back. She was so happy with the surprise on the bed. It was a great memory. Thank you very much.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

It was a wonderful stay here. The food and beverage is delicious. Overall, the customer service is very good. I am looking forward to another stay in the future.

Stayed room

The hospitality as a "ryokan" goes without saying, and the comfort of the room is flawless. This has been my regular accommodation for nearly 20 years, and even though the staff changes each time, my special requests are always thoughtfully attended to. I truly commend this. Above all, the quality of the "onsen" is second to none. The temperature management is superb, and the wonderful quality of the onsen is fully enjoyed. This is a onsen that every Japanese person should experience at least once. I would confidently recommend this hidden gem of a hot spring ryokan to people around the world. I hope you continue to preserve and carry on Japan’s unique "onsen culture" for many years to come.

Stayed room

We stayed at Room Hikari, smoking room. We do not smoke and I was warried on cigarettes smell. However, it wasn't bad at all. The place is perfect on any point.

Stayed room

Since it was around Christmas, there was a towel art cake in the bedroom, and my child was very happy about it. However, there was a crack in the washbasin, which made me a bit concerned, so I gave it 4 stars.

Stayed room

I stayed in room 風 for 2 nights. The service was flawless and the room was well managed. Can strengthen on the cleanliness of the room and also provide more choices for breakfast. However the overall experience was nice and I had a great time. Thank you for taking care of us.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

I stayed at Hikari half a year ago, and this time we stayed for two nights at Kirameki and Kaze. Just like the concept of Kin no Take, we were able to enjoy our own space and time, relaxing and taking things slow. The atmosphere in both rooms was completely different, giving us a wonderful sense of detachment from our usual life.
Above all, the kindness and attentiveness of each staff member made our stay special. It wasn’t just the luxury of the facility but also the excellent service and communication that made us feel comfortable throughout. Even though we booked six months ago, all the requests we made at that time were met naturally.
The meals during our two-night stay were fantastic, with different menus for breakfast and dinner. The staff’s explanations were very detailed and interesting, and we could tell that each dish was carefully prepared. We were both impressed and finished everything!
While the accommodation wasn’t cheap, it was definitely worth the price, and we had a wonderful time that exceeded our expectations. We will definitely come back again.
Thank you for another amazing experience, just like the last time.

Stayed room

Deluxe Suite with Open-Air Bath "KIRAMEKI" -Non Smoking

This was the most perfect place to relax on our honeymoon, from the moment we checked in everything was amazing.

When we checked in, we were taken to the HIKARI room, a beautiful expansive space with a tatami, dining room, bedroom, private onsen, and a porch overlooking the bamboo. We never wanted to leave: the onsen was so peaceful.

Dinner was the most delicious Japanese coursed Kaiseki food. Everything was extremely delicious and fresh, and used local seasonal ingredients. My husband doesn’t eat pork or shellfish, and they did a wonderful job accommodating his dietary restrictions. Breakfast was incredible too — a huge assortment of small delicious dishes.

The staff at this ryokan are absolutely wonderful. The service is incredible and they really go out of their way to make sure you have a great experience. We especially enjoyed talking with the person who served us breakfast and the person who served us dinner — me and my husband are both learning Japanese, and the staff were really nice to talk to.

Overall this ryokan offers an extremely private, peaceful experience and I am so grateful we got to stay here on our honeymoon. Thank you to the staff for making our time here so wonderful!

Stayed room

We had an amazing stay, thanks to the excellent staff. Serikawa, in particular, made our experience truly special. Our room was wonderful, and everything was handled seamlessly from start to finish. I’m also grateful that the chef stayed true to showcasing authentic Japanese cuisine, allowing us to enjoy a full local experience. Thank you very much!

Stayed room

My wife and I had a wonderful time, and we were able to relax for the first time in a while. Your thoughtful care was greatly appreciated.

Stayed room

This was truly an incredible experience we will remember for many years to come. Our room was enormous, featuring a private dining room, garden, hot spring tub, and a massive bedroom.

From the moment we checked in, the service provided by the staff was exemplary. A selection of local spirits, desserts and drinks was provided to us on arrival and we wanted for nothing during our stay.

The provided in-room dinner was one of the best meals we’ve enjoyed in Japan and showcased a number of regional delicacies over an extensive several course meal. My husband is not a fan of raw fish and the chef and staff were so kind as to accommodate his needs by tailoring several dishes to his tastes.

The mattress, pillows and Manchester were of exceptional quality and the rooms were well equipped.

The location is stunning, we were easily able to walk to local galleries and enjoyed exploring the area around the hotel.

I would thoroughly recommend Kinnotake Sengokuhara to anyone seeking an exceptional and memorable experience.

Stayed room

Deluxe Suite with Open-Air Bath "KIRAMEKI" -Non Smoking

This place is a hidden gem. If you travel to Hakone, consider staying here. From the moment the staff meet you at the entranceway. To the moment when you depart, all your needs are taken care of.
Food was outstanding. Service was 5/5. Staff are so gracious and polite. Accommodations were amazing. Overall such a fantastic experience. Check this place out.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

The pajama only had the top, with no pants, so it would have been nice if we had the option to choose.
The food portion was just right, but the alcohol served in the room was quite expensive. It seems to be more targeted for inbound guests.
The bar had a wide selection of alcoholic drinks.
The property was clean, but there weren't really any places to stroll around. This is more of a place to relax and enjoy the room.

Stayed room

The meals, room, and service were all very good, but I was a bit disappointed with the shower's temperature adjustment. Also, there are some parts of the stairs in the room that are made of reinforced concrete, which might be unavoidable due to the room's structure, but it was still uncomfortable to walk on with bare feet.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking

Amazing experience at the resort. From the moment we drove in to the parking lot, staff came out to greet us and help us with our luggage. We were promptly led to our room without having to wait at the lobby and got wonderful service from the check-in process, to getting our welcome snacks and drinks to dinner to breakfast. Dinner and breakfast were served with utmost care in our rooms and detailed explanations of each dish.
Private onsen in the room was wonderful. Sipping a drink while enjoying the sounds of nature in the onsen is very enjoyable and relaxing.
Check-out procedure was seamless and prompt.
10/10 would recommend.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

I do appreciate and thank you for the accommodation and replacement of dishes for the dishes with cooked eggs and raw eggs. But the main dishes especially the beef dishes tasted bland and the meat quality was too chewy. The additional courses we ordered - lobster and abalone had no taste at all - with no herbs or garlic and taste very bland and not good.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

Thank you for the excellent accommodation, meals, and onsen.
I stayed for the first time last year and was also taken care of this year. The service was excellent, and the food was easy to enjoy with beautiful dishes. I look forward to your hospitality again next time.

Stayed room

Ambassador Suite with Open-Air Onsen "HIME" -Non Smoking

We wanted to take a relaxing trip to cherish our time together as a couple before the birth of our child, so we stayed here this time. When we informed them in advance about my pregnancy, they prepared room service drinks without caffeine and even provided a body pillow to make sleeping more comfortable, which made us very happy. The meals were also considerate and extremely helpful. The room with the outdoor onsen was superb. My husband hasn't been particularly fond of onsen before, but he enjoyed them so much that he has now become a fan. The meals were also very delicious, and both of us were very satisfied. As we were leaving, the staff warmly asked, 'Will you be back next time with three?' and we immediately responded, 'Yes, we will definitely come back.' We are grateful to the staff for their consideration. Thank you very much for such a wonderful time.

Stayed room

Executive Suite with Open-Air Bath "KAZE" -Smoking

I stayed at Kinnotake for the first time and was immediately overwhelmed by the atmosphere that felt like stepping into a different world upon entering the facility. Finding my way to the room felt like navigating a maze, but later I learned from the staff that it was part of a deliberate concept, which made sense. The room was surrounded by bamboo, creating a refined and impeccably clean atmosphere throughout.

The staff, including the two chefs, were young and greeted me with smiles. Their service was excellent. The cuisine, prepared in Kyoto style, was delicious with just the right portions.

Stayed room

Deluxe Suite with Open-Air Bath "KIRAMEKI" -Non Smoking

Since both of our birthdays are close, we visited around the same time last year as well. Last year was amazing being a Japanese person! This is what true service is!! I was moved and absolutely promised to come back here next year! We had a lot of fights but somehow managed to make it back here. Everyone's service, smiles, and hospitality are truly wonderful, and the rooms, food, and hot springs are all excellent in every way. We will get along well again this year so we can come again next year!

Stayed room

Presidential Suite with Open-Air Onsen "MIKADO"-Non Smoking

We used Tonosawa last year and it was good, so this year we stayed at Sengokuhara for our anniversary. We were satisfied with the meals, onsen, and service. It was very pleasing to receive various considerations because it was our anniversary. However, the pajamas were short with slits, and the air from the bed's air conditioner made it very cold. I would like separate-type pajamas! Apart from the pajamas, we were very satisfied. It was a wonderful anniversary. We would like to use your services again.

Stayed room

We spent less than 24 hours in Hakone but this was an excellent experience and a great way to end our 8 day trip to Japan. Relaxing is an understatement. The hotel is as quiet as can be. Lovely rooms and our own onsen spa overlooking the mountains. We had a great traditional Kaiseki meal paired with some local sake. And to cap off the evening, I spent a little me time at their Bar Bamboo sipping on reasonably priced Hibiki 21 and Yamazaki 18 Whiskeys. All in all, highly recommended and we will most certainly return if we're ever in Japan again.

Stayed room

Executive Suite with Open-Air Bath"SORA" -Smoking