The dinner was supposed to be a light meal, but it turned out to be a wonderful bento box.

Stayed room

1F ”KUMO"

We arrived about 15 minutes early and asked if it was okay to leave the car at the parking lot and explore the area. The staff kindly guided us and allowed us to do so.

The staff who showed us to the parking lot were very kind and attentive, and we were both impressed by their hospitality.

The room and onsen were wonderful, and we had a truly relaxing day. The only downside was the construction noise, but we plan to visit again once the construction is completed.

The food was also incredibly delicious, and we were very satisfied.

Stayed room

1F "KAZE"

Although it was a very cold day, the bath was wonderful and kept me warm. The shower is outside, so I did feel a bit cold at first, but once I got into the sulfur-rich cloudy onsen, I felt so warm that I even wanted to cool down for a while.
The hallway, washbasin, and restroom were a bit chilly, but the room was warm, and there was no inconvenience.
The minibar was well-stocked.
As for the meals, both the quality and quantity were excellent. However, having shabu-shabu every time felt a little repetitive, so it would be nice if there were options for different courses or plans to choose from, which would add more enjoyment for repeat visits.
The hospitality was also great, and I had a very pleasant time.
Overall, I am very satisfied.

Stayed room

1F "KAZE"

I visited with my husband for my birthday.
From the moment we arrived to when we were seen off, the service was exceptional. The woman who took care of us was always smiling, and it made the experience even better.

The shabu-shabu and dinner were both delicious. I thought I was full, but I still enjoyed the dinner completely.

Since it was close to my birthday, they wrote "Happy Birthday" on my dessert plate, which was a wonderful surprise and made me very happy.

The temperature of the onsen was just perfect, and I was able to enjoy it multiple times.

We had a truly special experience, and I had an amazing 10 hours.

I will definitely visit again.

Stayed room

1F ”KUMO"

I was looking for a private, exclusive onsen where I could stay without worrying about time, and I found this room at a great price.

The onsen was on the first floor, but I had no trouble using it. The half-open air bath with the natural onsen water was amazing, and it warmed me from the core of my body. The room was spacious, and it was an environment where I could forget about time.

In addition to light snacks, there were welcome drinks, sweets, and a well-stocked fridge. The quality of the amenities was also excellent.

It was my birthday, so I had my meal outside, but the next time I stay, I’d love to relax while enjoying a meal in one of the rooms on the first floor.

Thank you for your warm hospitality with a lovely smile. It was the best surprise trip ever.

Stayed room

2F Japanese style room

Thank you so much for your hospitality.
Overall, I have almost nothing to complain about.
If I had to mention a few things:

I would be happy if I could watch Netflix, YouTube, etc. on the TV.

I was satisfied with the amenities, but I would have liked to use more shampoo and conditioner. It seemed a bit lacking for someone with long hair.

It would be great if there were chairs outside for washing off.

Although I mentioned a few points above, I was generally very satisfied.
Thank you again, and I will definitely visit again.

Stayed room

1F "KAZE"

We visited to celebrate a special occasion and stayed in the "Hibiki" room. Although I had just briefly mentioned the celebration when making the reservation, they upgraded the fruit dessert that was included with the meal to a full dessert plate.

First, the food was absolutely delicious—simply put, it was the best. I thought lunch would be just the shabu-shabu, but they also served a dinner. There was also unlimited drinks. The food was more than enough, and we had no problem with it (laughs).

Upon checkout, they even gave us a gift of incense as a memory of the celebration—such wonderful hospitality. The staff was kind and attentive throughout our stay. When I mentioned I would be checking in a little late, they seemed to have been waiting for us. As soon as we parked, they immediately guided us to the parking lot without needing to be called.

The room and onsen were both spacious and beautiful—truly the best. We spent time until nearly 9 PM, and the relaxing hours passed by so quickly, making it the perfect day for the two of us.

We will definitely visit again. My companion was also very happy. Thank you so much!

Stayed room

1F "HIBIKI"

I was planning a trip for my friend's birthday, but due to work, we were looking for a place to relax for a day trip. I happened to find this ryokan, and it became a wonderful memory. The room on the second floor had the onsen on the first floor, but it was spacious and comfortable, and my friend was thrilled. In addition to the light snacks, we had welcome sweets, drinks, and a wide variety of drinks in the refrigerator. The quality of the amenities was excellent.

Personally, I was very pleased with the quality of the onsen water. Also, there was a shampoo I had discovered over 10 years ago but had not been able to find, and I was thrilled to reconnect with it.

I am amazed that it is sold at this price. I will definitely use this place again.

Stayed room

2F Japanese style room

I made a reservation because I wanted to soak in the outdoor bath quietly and calm my mind from the daily fatigue.
The room was very quiet, and the open-air onsen was excellent.
If I had to mention something, it was a bit disappointing that I couldn’t see the outside view (though it's understandable due to the location). However, everything else was a very calming space.
I would like to use this place again.

Stayed room

1F "MAYU"

I was exhausted from working overtime, so although I thought it might be a bit pricey for a day-use visit, I decided to go for it because I wanted to relax. It was worth the price, and I was very satisfied. If I had to suggest something, it would be to have the option to choose from pork or chicken for the shabu-shabu.

Stayed room

1F "KAZE"

It was a truly luxurious time, especially for a day-use visit! The calm atmosphere throughout the building, the polite and soothing service, the clean interior, the pleasant onsen, and the delicious food were all outstanding!
The meat was of excellent quality, though a bit fatty for us in our 40s. However, there’s no doubt it was fresh and top-quality meat!

Due to our schedule, we left early in the evening, but we would love to visit again.

Thank you so much.

Stayed room

2F Japanese style room

After experiencing all the rooms except for the second floor, I returned to this room once again. The distance between the onsen and the room was just right. Even just looking at the bath from the room was relaxing. The appetizers were as always, satisfying and evoking the feeling of the season. For the shabu-shabu, I had requested leaner cuts of meat in advance, and they fulfilled my request. As a returning guest, my only suggestion would be to have the option to choose game meat (such as boar or deer) for the shabu-shabu. That would be a lovely addition.

Stayed room

1F ”KUMO"

This was my first visit, and it exceeded my expectations. The food was delicious, and the private open-air onsen in the room had the unique milky water of Sengokuhara onsen. The temperature was perfect, and the texture was wonderfully smooth. I also really liked the room lighting—it was thoughtfully designed. The bathroom, powder room, and amenities were all excellent, with nothing to complain about. The staff member in charge of our room was perfectly balanced, attentive yet unobtrusive.
If I had to suggest one improvement, it would be to offer another course option for the meals. If that were available, I would definitely return right away. Overall, it was a wonderful place where every detail was well considered. I look forward to visiting again.

Stayed room

1F "HIBIKI"

The room had its own onsen, so I could relax at my own pace without worrying about others. It was very soothing.
The food was also delicious!
The service from the staff was very polite and attentive, making this a place I definitely want to return to.
Thank you so much!

Stayed room

1F "KAZE"

As soon as I passed through the noren, I was greeted by a beautiful setting.
A lovely and atmospheric room, delicious food, great onsen, and high-quality service.
If I had to mention one downside, it would be that the comfort of the place was so inviting that I couldn't go out for sightseeing.
I spent a luxurious and wonderful time doing absolutely nothing, and I truly enjoyed it.

Stayed room

1F "KAZE"

The service, food, bath, and room were all wonderful.
I was able to fully enjoy an extraordinary experience.
Thank you so much, this has truly become a lifetime memory.
Once again, thank you very much.

If I may be a little greedy with two points:
The food was absolutely delicious and left a lasting impression on me.
Especially the shabu-shabu and the ginger rice hitsumabushi. The dashi was superb, and I really enjoyed it.
However, the portion was large, and I regret not being able to finish it. I didn't have room for dinner after that.
Next time, I think half the portion would be more than enough.

As for the onsen temperature,
As expected of the Hakone hot spring source, it warms you up completely, and my skin became so smooth. It was amazing.
But, it was a little too hot for me.
If it were at a slightly cooler temperature, I think I could have enjoyed it even more.

But overall, it was the best experience.
I will definitely visit again.

Sorry for being a bit demanding.

Stayed room

2F Japanese style room

This was our second visit. The room with the private onsen, the meals, the service, and the amenities were all perfect for us. We were able to relax and enjoy a truly elegant experience. We look forward to visiting again next year. Thank you very much!

Stayed room

1F "KAZE"

I often wanted to enjoy a day-use onsen around Sengokuhara, and I found the service I was looking for here. My room was on the second floor, but I didn’t mind the walk to the bath on the first floor. However, I think it would be helpful to mark the keys for the room and bath in some way, so it's easier to know which key belongs to which. I’ve already made a reservation for next month! Looking forward to it.

Stayed room

2F Japanese style room

I stayed in a room on the second floor. While I had to go down to the first floor to access the hot spring, that was actually quite fun. The food and the hot spring were both excellent.
The only downside was that the window in the room couldn't be opened. I assume it's because the view isn’t very good, but I felt like there was a lack of openness in the room.

Stayed room

2F Japanese style room

Once again, I enjoyed delicious meals and was able to relax in the onsen, easing my daily fatigue. Even though it was a day trip, I could stay for a long time and relax without worrying about the time, thanks to the attentive service that made my experience even more enjoyable. I was also happy that you remembered our previous conversations. I appreciate the birthday plate you prepared to celebrate my upcoming birthday in ten days. Thank you for the wonderful surprise. I look forward to visiting again in the winter!

Stayed room

1F ”KUMO"

It was a beautiful and comfortable Japanese modern ryokan where I could stay from the morning until night for a day trip to the onsen. The scent of incense was also soothing. The Sengokuhara Susuki Plateau and the wetland garden were within walking distance, making it perfect for autumn strolls. I was able to soak in the murky onsen drawn from Owakudani multiple times, and each dish of the meticulously prepared seasonal cuisine was delicious, with the shabu-shabu being especially hearty. Due to my work, I rarely get to travel overnight, so this was the perfect place to enjoy a luxurious, extraordinary experience just like an overnight stay.

Stayed room

2F Japanese style room

Thank you for your hospitality. The meals, onsen, room, and shuttle service were all great, so I stayed for the second time. Thanks to the chauffeur service, I was able to stay longer. I enjoyed the onsen multiple times and relaxed comfortably. The room without a TV was perfect. Thank you for adjusting the meal portions. I would like to visit again.

Stayed room

1F "KAZE"

I have visited Kinnotake Tonosawa several times, but this was my first time here. The hospitality from the staff was outstanding. The food was also very delicious, and my family was delighted. I will definitely visit again.

Stayed room

1F "HIBIKI"

I stayed here for a birthday trip, and when I mentioned it to the staff, they prepared a dessert plate, which really touched me. Even though it was a sudden request, I felt that they must have asked the head chef to prepare it, and I really appreciated their thoughtfulness.

The staff member who served us was from Nepal. She had a wonderful smile and was incredibly attentive, far exceeding what I would expect. The level of service was outstanding. The food was also exceptional, far exceeding the price, and it was incredibly delicious.

I’ve found a place I would love to return to. Thank you very much.

Stayed room

2F Japanese style room

I visited during midsummer, expecting to only use the open-air onsen in the evening due to the shade, but thanks to the coolness of Hakone and onsen being in the shade, I was able to enjoy it throughout my stay. The meticulously prepared meals were all incredibly delicious, to the point of sighing with delight, and I was truly healed in the comfortable yet luxurious room. The time spent leisurely listening to the sound of the spring source flowing was truly wonderful. It was a special ryokan that I definitely want to visit again. Thank you very much.

Stayed room

1F ”KUMO"